In January , we ordered furniture from this Ashley location . Our sales rep explained that "because of the pandemic ", furniture could take as long (worse case scenario) March but more than likely in February . We paid in full for our order . Yesterday I was told by our rep that the furniture would arrive late March and that we would have to wait until the third Wednesday of April to receive our furniture , only because our community is about an hour drive from Fresno. She also added that the order would not be completed. It would include the bedroom set but without the bed, and Dining room table but without the chairs. What the hell is the point of delivering that then? I asked her what a delivery date would be for the entire order complete. Sometime late May, she said . We canceled our order. They just blatantly lied to us, took our money all upfront knowing that they didn't have any of the furniture in stock that they sell furniture knowingly the customer won't get it for 5 to 6 months later , if that . They offered a lousy 350.00 discount or we can pick something else that they had NO stock of . read more

Really awesome store... Alexis is great with her customer service and so helpful with options. Awesome location and I'm really happy they have excatly what I'm looking for and need. Thanks again. read more

If I could give a negative score here I would. Purchase experience was great, no complaints there as they wanted my sale. (Purchased furniture for my WHOLE house). Said they do deliveries sat (we work weekdays) and would deliver in two weeks. We placed order Jan 1 2017 and still have NOT received our complete purchase. They canceled our order several times due to no other deliveries being scheduled on that day so we had to wait until the trip was worth it for them. Worst customer service and shopping experience. Sad I gave my money to that store. Management did not care either. I would not recommend buying from here. EVER. read more

Great customer service in store. Still waiting for our furniture. Scheduled delivery for yesterday 5/25 and confirmed a time frame of 1100-3PM, received a text message the day before scheduled delivery pushing back our time frame window to 3PM-7PM, nice heads up for a holiday weekend... We had plans for this Memorial Day weekend but still accommodated accordingly. We arranged for my parents to be there during the time frame. I also called in advance to confirm that this was okay that we would not be present during delivery and was told as long as someone over the age of 18 is there to sign, it will be delivered). My parents stayed from 2:45PM-7:30PM and furniture never was delivered and I received a call saying I need to reschedule delivery because the dispatchers waited outside of our residence at 3PM for 15 minutes and had no response, which is a straight up lie because my parents sat on the balcony right next to the apartment entrance the whole time. It's sad we invested so much money into this company that straight up lies to your face about being somewhere that they're not. Our address was also confirmed multiple times, and included in every text message. When I called to complain there was no accommodations made. I will never order from this company again. read more

Went into today to buy bedroom set, cash in hand. I made an appt online last week. The voulcher ...err....sales guy at door didn't know they even made appointments but without checking w anyone he helped me. I was specific on what i wanted and wanted the final price. He was rude and curt. I had already found the same set at another local store, but was willing to go with Ashley for the business if they were competitive. Not only did he not work with me , he was super rude. I left and went straight to the other store and purchased my bedroom set there. I will never shop Ashley again. read more

I don't write reviews very often but I felt this was necessary. We bought a 14 piece bedroom set and a 12 piece livingroom set 2 weeks ago. The delivery was 2 hours early which was great but they didn't even put on any handles for us on any of our furniture. They literally ran in and out and then took pictures of my furniture in the house before they left which I felt uncomfortable with. They also just left unopened boxes which contained accessories but when I opened the boxes a lot of them were damaged. I didn't recieve the 2 lamps or the rug we picked out as part of the Columbus day promotion. When I asked the delivery guy about it he said he had no idea about any of that and he just knows what is loaded on the truck so I could wait a few weeks and see if I get them in the mail... I didn't understand that so I called customer service and they directed me to Ashley furniture in Fresno to resolve this situation. Instead of talking to me, Sandra felt it was appropriate to just hang up on me THREE TIMES IN A ROW. I had to call customer service 4 times and let them know I was intentionally being hung up on until Sandra would stay on the phone and listen to my situation. Instead of apologizing, Sandra let me know my sales rep would call me back and discuss the situation with me. I asked to speak to a manager. She gave me a quick mocking laugh and said sure... put me on hold then answered to let me know the manager was busy and couldn't talk to me. While I was on the phone with Sandra I could hear people in the background laughing and talking about it "being so slow it felt like they were being paid to take breaks all day". I told her I was going into the store. When I got to the store I was immediately greeted which was nice and they pointed me to the customer service area. Where Sandra told me Chis was busy with a sale and I could find a place to sit and wait for him. She didn't know how long it would be and didn't seem to care. So then Chris, who was very apologetic and helpful came up and told me he was sorry and we were going to get this fixed. He went up to Sandra for help to resolve this issue. She very rudely talked about me and told Chris to tell me the rug I had already purchased two weeks prior was sold to someone else. So I picked a different rug, not a big deal. Now I'm trying to put the handles on the dresser but we are short multiple screws. I am so disappointed especially because we spent $4404 on these items. I have never had such a horrible experience with any furniture store before. The quality of furniture is great but the customer care after the purchase is lacking. We have a brand new house that still needs to be furnished but we will not be returning to Ashley in Fresno because of this situation. read more

This store has the absolute WORST customer service. We placed an order in October and when the delivery was promised they did not show. Today was supposed to be the delivery again and NO SHOW again. I tried to call the store which you can't, you can't call the main customer service line because they close at 5:00 pm PST. I drove to the store and was told the delivery was not on the truck with no reasoning. They could care less about the inconvenience and when I said I wanted money off the price they said no. I assume I was speaking with the manager who could give a crap about our issue and the associate who sold us the products did not care either; they just wanted me out of the store. All they want to do is make a sale and get rid of you and can care less about your experience going forward. NEVER again will we shop this store and will share with others how horrible this store is and how they treat people. Shame on you and the crappy corporate culture. The store manager and staff should take an elementary customer service training class to learn how to treat people better. Avoid spending your money at this store. read more

Approximately three months ago, I purchased a 7 piece dinner table, and 3 bar stools. I paid for assembly and delivery of these products. When these items were delivered to my home, I observed significant damage to the dinner table, and 2 of the barstools (I also had a few issues with the chairs since then.). I refused the delivery before I signed anything but the delivery man informed me, he has to leave the items in my home and he would file a warranty claim for me. He took photos of the damage and wrote a note which he sent to the company in my presence and then related to me they were going to replace the damaged items within days. I subsequently filed a separate claim with they're corporate office to insure it would be taken care of. Two months passed and didn't hear from Ashley's Homestore, so I went back to their store and they informed me I have to wait longer and that it would get fixed. They also offered me $200 USD for the inconvenience which they never actually refunded me, it was just a trick to get me out of there. It's been three months now, and I'm tired of waiting for them to come fix this, I dont have time to continue pressing them. This company took advantage of me and scammed me by taking my hard earned money and selling me damaged goods. I am asking them to please refund me all my money and take back their fragile damaged products. I will not contact them again, but as soon as the quarantine is lifted, I will follow through with a small claims lawsuit. I encourage everyone else who has had a similar experience with them to do so as well. read more

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I was so excited to buy something from this store... Ashely has a great rep for good quality furniture. I picked out what I wanted and they told me that it would be a four week delay I said okay as long as they would give me free delivery which they agreed to. Six weeks and I still have not heard anything so I had to call them they never called me to tell me it would take longer... So I call them and they said can deliver it into separate deliveries as not I'll be items were there... That's not acceptable it's furniture for one room! Finally after much arguing he says he can get it to me next week... Which turns out to be 8 and a half weeks from purchase. When it is delivered apparently the guys delivered an extra piece? Realized it that night and said they would wait in front of my house for me to get home. Creepy? Yes I told them do NOT do that. Next day I speak with the manager jimmy who was very rude and says well they gave me free delivery why am I complaining... And if I don't go home he will call the cops. Needless to say I will be speaking with corporate and never shopping here again. If I spend 2000 somewhere I expect better service. read more

Completely incompetent staff and waste of money. They were unable to deliver after rescheduling twice. Rude staff that are disinterested in helping, courtesy, or customer service. I wouldn't buy a rock from them. read more

In February 2012, we bought furniture for our room, sons room and daughter room for our new home. When looking at a bunk bed loft with a desk underneath for my son, I asked the salesman over and over again if it would be able to sustain my sons weight (teenager) I was assured over and over again by him and other sales associate around him that it could hold up to 250 lbs. My son is no where near that so we went for it. When it came to the end of our sale, he asked us if we'd like to purchase a extended 5year warranty that is guaranteed repair/replace any damage to the items purchased. For an extra $300 I believe. We were spending over $4000 there and figured we should get that warranty. So that way we knew for certain our furniture was taken care of. Well, in October 2014, I was surprisingly in need of the warranty use. So soon? Yep. 2 of our dresser drawers were breaking and my sons bunk bed (that they assured holds a huge amount of weight) bars underneath the mattress area snapped. Called the store thinking I had to go through them first. I let them know what has happened to our furniture. I was told our "warranty" would not cover it! That it only covers scraps and holes. I told the manager that the salesman told us we were covered 100% by purchasing this "warranty" I gave her his name and told her everything I was told. She then proceeded to tell me that he is no longer an employee there and his lying to customers was one of those reasons why he was let go. Did they bother to try to make it right after they knew they had a sales associate lying to customers? Nope. She was absolutely no help. So we went ahead and still tried with the warranty company to see if we might have a chance. October 10th we filed a claim. They said would take a few days to get an answer back. November 2? Called again to see the status on our claim because we haven't heard a word from them. Was told we were missing paper work (that we did fill out and email to them) no one called or bothered to tell us they never received it. So my husband re-did it again. Well, its December 14. STILL haven't heard a word from them. What they said would take a few days has been over 2 months. I will never, EVER go back to this dishonest, money hungry, cheap furniture selling, rip off, lying company again. They deserve negative stars. They knew their sales associate had a problem lying to customers to make that commission. But didn't have any interest in trying to make it right. Sad. We are currently in need of new couches too. Was going to go in to open a credit line for them due to the service we got the first time which was our first experience. But after finding out we were lied to and this company was ok with it and haven't heard from the warranty place, NO THANK YOU! read more

Don't waste your time or money! Horrible customer service and nothing gets resolved. I was delivered a damaged piece and I supposed to get a replacement and still haven't; it's been approaching 2 months. Hold time is ridiculous, they tell you what you want to hear, set a delivery date and item never gets delivered. Excuse after excuse! First and last time I will make a purchase. read more

Do Not purchase Anything from this Store!! Especially through finance!!! The third party finance company Only allows payments through your checking/savings account! I've had multiple problems with this company to where they have changed my account number 4 times, lost a payment and charged me a late fee for that! They practice BAD Business! The Customer Service department is outsourced and Rude! I had an employee accuse me of non sense... Pls do not purchase ANYTHING from this company!!! read more

Yay! Got in on their Memorial Day Sale. Got a queen tempurpedic bed and a U shaped sofa. We were greeted in a good amount of time. The sweet spot where you've walked in and started looking, but not ready to buy. I hate it when you're greeted as soon as you stick a toe in the door. Feels like a vulture circling. And I also don't like it when you're never greeted. She checked up on us every once in a while but was never hovering. A few other people eventually greeted us but we didn't like them as much. We decided on a big U shaped sofa and a tempurpedic bed. The bed was on sale for like $200 off then we got an additional $400 off for picking the super clean floor model. We were floored. The sofa didn't have any discounts. Super sad but whatever. It was a grey sofa, one side is a chaise and the other side is kind of a love seat. It was a little spendy but the quality is good here. Got the 60 month financing, free delivery because of the bed we chose, and free tempurpedic pillows. Great experience. It's only 4 stars simply because their stuff is a little pricey. read more

Horrible customer service! The sales associates watched me walk around the store for nearly 20 minutes before asking if I needed any help. And the girl who rang me up was more conserned about what was going on with her co workers than the task at hand. If it wasn't for the groupon I had, I would not have bought anything from here. read more

We walked into this placing looking for a new bed, the people in the front didn't say hello or anything just stared. One of the sales men in the back introduced himself but did not bother getting up. Definitely won't be coming back here just due to customer serve. But you do get a 25% odd coupon if you check in here, too bad I won't be using it. read more

Came in to pick up a chair that I ordered. Pulled around the back and the guy waiting started to load it up. I stopped him and said I wanted to see it (it was in a box) he said that I wasn't allowed to do so at the store as it would void my warranty...... wtf?! I've never heard such BS!! I told him he was mistaken and that when I purchased it I was told to inspect it before I took it home, as that was the only way they would take care of any problems. As I completed my purchase I even had to initial that I would do an inspection of the item. I told him I wanted to speak to a manager. A manager came out, I told him what was said and he turned to the employee and asked who told him that. The employee said a name to which the manager said that person was on crack. So unprofessional! He opened the box I checked it out and left. I definitely won't be going back in the future. read more

The people did not take us seriously when we were looking to shop. A blond lady disappeared on us and when we saw her again she completely ignored us. They told us two completely different prices when asked two different employees, since apparently young people can just be ignored. The place is so unprofessional I would go look at a different store. Only go if it's your last option. The people were rude and unprofessional. Ashley HomeStore should definitely teach them how to do customer service. After being ignored and given two different prices we said thank you and left. Do better, be better! read more

Terrible Customer service and their over the phone support staff is not helpful at all. Delivery was not made on time. Promised me to reimburse for my delivery fee, only to get a call back saying they aren't going to reimburse me any more. Look for furniture somewhere else! read more

Got a good deal with my new Tempur-Pedic luxeadapt bedroom set or so I thought. Waited 2 weeks for the delivery. The delivery guys set up my bedroom set pretty fast and I didn't notice they missed a screw until they left. I think it was quite obvious it was missing. How could you do one and not the other? I called Ashley and waited forever to be helped. The girl I spoke to had me on hold forever and was supposed to order me new tools. She finally came back on and said she would have to send a tech out to check it out. So now I'm waiting another week. The guy finally comes out and tells me he has to order screws. Well hello that's what the girl I originally spoke to told me she was going to do but said she couldn't! So now I'm waiting another 1.5 weeks. I finally got the pack of screws and for whatever reason, the nail won't go in because the original nail was messed up and no wonder they just left it as is. This is not ok! So disappointed and unprofessional AshleyHomestore!!!! I hope you train your employees better and better phone etiquette! I just called to complain again for the third time and another tech has to come out. I want a REFUND!!! Do not buy from here!!!! Stay away!!! read more

Ashley Store - Missing screw. - Furniture Stores Near Me - Fresno, California

Sales Rep failed to mention that arrival of my dining set would take 2 weeks until after the purchase was made. When the dining set arrived, there was a huge defect on the table, extremely noticeable, so i requested that it be replaced. They then had customer care call me a day later indicating that since i denied the dining table it would take another 2 weeks to order. I finally called them after 2 weeks to follow up on my order and they said the notes were confusing, someone would call me back. The call back said, the dining set just arrived and it would be a week before they can deliver and set up. Like, really, a whole month for a dining set. I would never go back to them. read more

This company's customer service is awful!! I tried to buy a couch from their using my Ashley credit and first I was told it was required I had to put down a portion of the price then and there whole online it said that was not required. I then went and placed the order online and it was scheduled to arrive on December 23. The delivery people showed up and told me the couch had a stain and no legs but yet didn't get the couch out of the truck to physically show me it. Just from there that's not right at all. So they take the couch back and it was supposed to be scheduled for December 28. I waited between the times they gave me saying it would arrive. It never arrived at all!!!! I called this morning and they said they never not my okay to deliver which is incorrect because I answered their call the day before delivery. Now their telling me the soonest day they can deliver is Saturday! This is ridiculous I've been waiting for a couch for over a week!!!!! read more

LeeAnne, Kat and George are a perfect team and were awesome in helping me and my hubby finding the perfect dining table.

I had a good sales person and bought a sectional I liked for a good price. However once I bought it I have had nothing but problems and today do still not have my furniture. The first delivery they couldn't get it in the door and told me it would not fit through the patio but didn't try and left. I measured and it would have fit by 3 inches. Called them back and after being on hold for several times was told the soonest delivery was five days away. I finally said ok. On day of delivery nothing and I called and was put on hold and after a long wait was told it wasn't scheduled. Another 4 day wait which is tomorrow and today I found out that instead of 10-2 it will be 2-6. I called and asked as I have plans at 5 and was told the schedule was rescheduled to accommodate a customer and they could not change it but I could wait until the next week. I will now cancel my plans to get my coach but there was no consideration and I will never shop there again. Words cannot express how horrible this situation has been. read more

The worst experience I have ever had purchasing/receiving furniture. I will never step foot in an Ashley Home Store again. Great prices due to the poor quality of furniture. Buyers beware! I purchased over $5,000 in furniture I was not able to return bar stools that did not match the color/quality perceived online. Took days on days to get ahold of someone who said the manager was out to lunch each time I called. This franchise should be shut down. read more

Went to 4 different places. All had high pressure sales techniques except Ashley's furniture.. The salesman let us look around at all the furniture. We ended up going to him after we had looked multiple times at multiple couches and got exactly what we wanted at a great price. Best experience I've had in a long time. Everyone should go here for furniture. read more

The salespeople here are very polite and attentive. I'm glad I bought my bed set from them and not mattress land. I will recommend Ashley Furniture to anyone who is looking for a good deal on furniture. Two thumbs up :) read more

Would give it zero stars if I could walked in no one asked if I needed help, Then asked for a sales associate when I found the couches I was ready to buy waited an hour and no one still helped me horrible customer service would not recommend to anyone don't waist your time here read more

Just discovered the same couch broke again in the same place. After the new year, time to repeat the hassles of getting it repaired again. Yaaa 2015! read more

Bobby was awesome!! Great salesman great customer service! Awesome deals!! Bobby was well informed!

The prices are low because the furniture is low quality. You get what you pay for, just remember that. My bed has broken twice and now my sofa frame has broken, leaving a sagging back. If I had known the quality I would have spent more money elsewhere. Management is rude and not compassionate at all. read more

Seriously the WORST customer service I've ever had. Nothing, but a bunch of snob nosed females who think they are better than everyone else. Seriously don't spend a dime here! They're definitely NOT worth the hassle. read more

I see mixed reviews written here. I needed to furnish a vacation rental and Ciro Castaneda greeted me with a smile. He was new and as a matter of fact I was his first sale! He did get assistance from the Manager who was super helpful. They both asked if I had a bit of extra time as the Manager helped him write up the sale. Honest, helpful and understanding as I requested specific items. Pushy? They are selling furniture. They are called salesman. Over the top pushy, no. Have fun and banter with them. Be nice. Our things will be delivered shortly, so I will add on to this review after that time. Overall, the 'new guy' did great! read more

I don't write reviews often but this place deserves one. I was interested in a couch and had a couple of adds sent home enticing me to come in so naturally I went! I was greeted by Brittany and she was wonderful and helpful. So I found an awesome couch that I really loved and they were having a 40% off discount so I figured wow this is a great deal. I had a gift card for $50 and I got an additional $50 dollar gift card for making an appointment so all together I had $100 in gift cards. In addition, I had a flyer in the mail stating that I can get $100 as credit for previous patronage. So all together $200 off. I met with Brittany, and all things were great until she had to call her manager Devin over to help with clearing the discounts. Low and behold, he saw that I was getting too much of a discount and manipulated all the discounts to get me less than just straight applying the discounts. Devin then continued to explain that I could not do certain things with the discounts, when none of those things were ever in writing in the promotions or discounts (even in the fine print he read). So when I asked, "where does it say this" he referred to the bottom of the add that states see store for details, and replied with a sarcastic tone, "hi I'm the store manager nice to meet you" (inferring that he can do whatever he wants). So all in all, they manipulated all the adds and promotions to whatever they wanted and in the end they were going to make us spend over $150 more than what it should have been before he manipulated all the discounts. In all honestly, if he was as nice and helpful as Brittany I would have been fine with paying a little more but for me, it's more about customer service. I'm saddened that the management at this store have the audacity to try and sneak things by customers and talk however they want to, to people with no regard of the way they (in this case "Devin") are coming off. I have been a customer to this store many times before and may not be one anymore. read more

Worse store to shop at! The staff and management is not helpful. We had purchased a dining set from another Ashley's store which is damaged and were trying to get it replaced because it's still under warranty but now we live here in Fresno and this store won't help us out. Please don't waste your time shopping here. read more

Angie is friendly, accommodating and energetic about her job. She'll make sure you get what you are looking for and follow up with you to ensure you were satisfied. If you go to Ashley Furniture be sure to ask for Angie. read more

Customer service sucks. I was interested in an item for which the shipping was delayed. So, at the suggestion if the sales person, we ordered the back ordered item so that ashely's could at least get started on the order sooner than later and to give me time to think about it. I was told if I didnt want it any more, i can just simply cancel the order. The next day, i called the sales representative to cancel the order who then said to call customer service since they handle cancellations. Customer service wait time is very long these days btw. Left them a voicemail with no call back. From then on, I had to call them repeatedly until I got through to the agent since the call back is not reliable. Customer service then told me to call the store I bought the item from to cancel the order.... Went in person to cancel the order because their phone lines were down. Then they told me the order was cancelled but the refund is processed by a separate department who would call me to process this. Waited 3-4 days as recommended. No call back. Called them until i got through to someone (mind you the long wait times) who then told me I need to wait up to 7 days. Waited my 7 days. No call back. I called them back until i reached a customer service agent who then hung up on me with no call back. Had to call them back again and wait on the line again to reach someone who tells me refunds are processed in the store which I purchased the item WTH. Here I am after numerous phone calls, going back and forth to the store, with no refund for a simple order. They've wasted so much of my time. And now I'm waiting in the store to see if they can process my refund. Hopefully they don't tell me to call customer service again. Worst customer service ever. Will never ever order from them again. read more

Bought sectional couch at the Ashley store in Fresno it was a very pleasant experience, my sales person was Cruz and the sales manager was Devon, Devon went above and beyond customer service, I've come from a 35 year sales background,Devon was the best! answered all of my questions took excellent care of me, I will definitely go back to Ashley furniture. read more

10 star service! we have read many negative reviews on yelp & do not understand why.. we went in & were immediately greeted with a smiling face crystal was very helpful as well as her manager devin. took less then a week to get our new living room set & we all love it! do not believe these complaints as our experience was over the top amazing! we will definitely be back for our next room! thank you crystal & devin! read more

If you have purchased here before I'm so sorry for your misfortune, if you're interested in purchasing furniture I hope the fellow poor reviews of reflection of their service and customer care sway you to take your business else where. Don't bother coming in they're looking to rob you for poor quality furniture and don't bother calling, was on hold for 30 minutes to find out they can't help me and I have to drive in to even attempt to resolve the problem that my furniture was missing parts and they won't help me, I live over an hour away and it's not the most feasible to just take time out to drive down there for the chance that I can't even resolve my problem. I was able to order my parts over the phone but got the wrong parts the first time and now that I'm trying to get the right ones I can't be helped now.... Just go somewhere else I wish I did. 5 stat prices for barely 1 star quality furniture that probably won't last it's so poorly made. read more