We brought my mother-in-law here to get a recliner and a chair. Thomson and the Manager (sorry I forgot your name) was very helpful. My husband forgot is phone and Jamel brought first class customer service, not only did he locate the phone, he waited out in the rain to give it to us! Give that man a raise! read more

Just a quick heads-up for anyone planning to visit the Ashley Store in Greenbrook. They have signs all over saying they're closing and that their loss is our gain off, but it's a scam. My husband and I went there yesterday thinking it would be a great chance to pick up some furniture for our new house. Thankfully, we told the sales associate we needed to double-check measurements before buying. When I got home and looked up the same items on their website, I realized they had marked up all the in-store prices. After the so-called "discount," the prices were basically the same as online. For example, they had a sofa table listed in-store with an "original price" of $1,300, but online it's only $450. Just a warning so no one else gets tricked by this. And when I asked the manager about this, she was full aware of the prices being doubled. Everything in that store is around $800- $1000 over the price online, so its not just a couple items here and there. read more

I dislike shopping for anything, however, at Ashley Furniture in Green Brook, I had a very pleasant experience while looking for 2 mattresses. The salesperson, Adel, went beyond and above in being helpful and patient with this octogenarian. The rest of the staff had suggestions for easy financing that satisfied my budget. Thumbs up to all in the Green Brook store! read more

I'm not the type of person to leave a review but my experience was unacceptable! Sales person lied to me about a discount and sold me the wrong couch. When they dropped it off, I found out it was the wrong couch because the couch was supposed to have a bed in it and it didn't. The movers left and didn't want to come back to get the couch. Lastly then gave me 3 days for me to figure out how to bring the couch back or I couldn't get a refund. This place is despicable. read more

Today is aug 20, 2024 and almost a 3 year anniversary of when this Ashley store sold me a living room set. They delivered it and once one of the couches did not fit thru my door they offered to take it back and assured me I could get something else or get my money back (it was 850+ $). I started calling and emailing them about my money or getting something else instead and never got a response. I have since moved back to AZ from NJ,and no matter how much I tried I guess they just like to get free money from customers. I have told family and friends not to trust this place since they have no customer service at all, but are sure following you the minute you enter the store if you are trying to spend money on them. Good thing I still have the warranty for the love seat I never got. - Tanya C. I will email you and maybe you can help me, but I dont have a lot of trust since I have emailed many times before and just got told to wait even after always providing my information over the phone and thru emails. read more

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Came in for a mattress and bedroom set and were very impressed by the showroom selection, and holiday sales! Tasha professionally fitted us for the mattress and was super knowledgeable and patient throughout the process. Will definitely be back for the rest! read more

bought pretty much different rooms worth of furniture to be more specific a sectional sofa, dinning room set and a king size bed with king mattress. long story short spoke to manager a week and half before about the delivery and I was told some furniture had arrived but couldn't be delivered until Al the other came in so we made the delivery day for the 8th, I made all arrangements To be home etc. I have been talking to them for 3 days prior to deliver to make sure everything would be on the truck and the night before they call me to tell me they will deliver everything but only partial sofa because it doesn't fit their truck?!!! the rest of the sofa will have to come another day??!!!! Bottom line 2 lost working days and a pissed of boss because Ashley furniture doesn't do the promised by management. TERRIBLE AND RUDE CUSTOMER SERVICE NEVER AGAIN read more

one star because Mike at the store new everything about mattresse. delivery was missing a cable. took days to receive. meanwhile we had no mattress to sleep on. finally get cable and delivery guys can't figure out how to sync the remote. After the third visit (three different days) of trying to get remote to work, I figured it out myself. We ordered dining room table as well. Delivery scheduled for 9/22. No call for 4 hour window, no call from Ashley to see if it arrived, nothing. We called and lady said omg you should have been notified it's not even in the warehouse. As I am writing this on 9/23 still haven't received any update; no call from the store to apologize, nothing. Sent numerous emails and no reply. There is even more to the mattress story but I'm Getting carpel tunnel. To top it off my wife was hung up twice by the lady at the store. And my Wife doesnt argue or raise voice to anyone. would love to just get a refund for evertrying. But 8k mattress has a 15 percent restocking fee. (Which was not told to us). Was told "if you're not happy after 30 days you can return it". Conveniently leaving out the $1200 restocking fee. read more

We recently purchased some family room furniture from Ashley Furniture Homestore on Route 22, Green Brook, NJ. Our salesperson, Tom Loomis, took his time to understand what we were looking for and made some helpful suggestions. He made us feel comfortable and didn't pressure us. The entire process was pleasant. We received the furniture when promised and are very happy with the selection. We highly recommend Ashley and Tom Loomis!! A Five Star Experience! read more

Tony La is highly resourceful, he helped us with excellent customer service and price match and was able to suggest us better composition of products... We would highly recommend Ashley Green Brook and Tony La .... read more

Today was awesome. We talked and laughed so much that I walked out feeling like I got another family. And did I mention I done purchased some more items. Oh yeah, my next purchase is the corduroy couch. Yes Ashley's on Rt. 22 in Greenbrook, I will see you soon. Thanks Wanda, Heather, and Roni. read more

The hubby and I came in looking for chairs, but left with a beautiful new dinning room set with 20% off! The floor room is huge and they have great furniture selections. I also found the sales people very helpful. Lyric helped answer all of my questions even after the store was officially closed. We ended up leaving with the beautiful Bruxworth dinning set for a great price, and might return for a future rug purchase . Thanks Lyric for all of your help, would not have made this wonderful purchase without your expertise! read more

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I went to Ashley Furniture to shop for a bedroom set, the gentleman who helped me in the showroom was very nice. I was deciding between a few different bedroom sets, and made a decision (slightly over my budget) but the salesman ensured that I would have this furniture for life. I ended up purchasing a 3-piece bedroom set and a king mattress - everything was "in stock". When I went to finalize the purchase the staff at the counter was also nice, they were setting up the date for delivery, and then they told we couldn't schedule because the mattress was not in stock and we would call once it came in. I was slightly frazzled, paid in full and left. I checked my paperwork and it stated everything would be delivered by March (I was in the store in early December). So I called the store a week or later and they "were just about to call me" the mattress had come in. ok, great - got it scheduled for the following week, they would call me the day before to confirm, and provide a time. No one calls - I call the store around 4pm and they gave me the time frame. I received a text message that stated they would be there in " blank " minutes - kind of unprofessional but the delivery guys were great, everything was pre-assembled and looked good for the most part. Let me get to the point on why you should ABSOLUTELY not waste your money here. In the store I was instructed that I HAD to purchase a box spring.. it seemed a little strange with the way the bedframe was but I obviously listened to the professional.. when the movers put the box spring and mattress on, they literally laughed... you would have needed a ladder to get into this bed. The movers explained that the bed had slats and didn't need a box spring. (Later on, I called Ashley furniture customer service to confirm the mattress and the bedframe I purchased did not need a box spring - It actually says in right on the website as well, but I reached out to triple check). So, they took the box springs back with them (over $400 and I still haven't received my refund). I had my mother house sit during the delivery while I was at work. I was beyond excited to come home and see the bedroom set that I spend over $6,000 on. Again, it LOOKED amazing, but looks can be deceiving - at the time 2 of the draws only open about 2 inches and jam they also don't fully close. When you open the top draw to the chest the whole chest topples over - extremely upset I called the store to 1) ask about my refund for the returned box springs and 2) to explain the damages. Ashley Furniture in Greenbrook basically tells me it's not their problem and I have to call customer service - they didn't even provide me the number. SO I call customer service and have to put a claim through, I got an email and had to send pictures, etc. and they would get back to me in 7-10 days. so I ask about the refund and they tell me I need to call the store regarding that.. so I call the store back and they tell me I can't get a refund until it's returned to the warehouse.. they would call me when it was returned - of course they never did. At that point I requested a full refund, the furniture is junk, if it came damaged how is it going to last me a lifetime. I patiently wait to hear back from customer service and then the bed started to collapse a few days later. I had to call and put another claim in, and then another draw broke and I have to put anther claim in, and then I notice a few scratches and dents and that was another claim. They sent me some packages of "replacement parts" but I did not want anything to be fixed I wanted to schedule for them to come pick up their junk. I think I called customer service daily, and I would ask to speak with a manager and there was never a manager on site, but they could put a request through for a manager to call me back (which I had done multiple times) and no one ever called me back... At some point I called and spoke with the store and requested my refund through them but of course they can't help me with that and directed be back to customer service. I requested to speak with a manager at the store and they would always "call me tomorrow or call me back". Eventually they did approve the refund for the box springs but told me I had to come to the store for the refund which is interesting because customer service told me I wouldn't have to. They said they might be able to mail me a check - but then said they couldn't. read more

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10/10 experience My husband & I were looking for a sectional/couch but had a really strict budget. Other stores were not accommodating and would try to convince us to spend way more but we worked with Dino & wow, he nailed it! (The manager was super friendly and helped us out so much as well so shout out to him as well!) We got the couch we wanted at such a great discounted price and did not feel pressured to purchase anything. He truly made us feel like he wanted the best for us and helped us get the price we were comfortable with spending. I HIGHLY recommend coming here and requesting to work with Dino. He's amazing!!! Will 100% come back to this exact location again + sharing with ALL my friends and family. ALSO- they actually had couches in stock instead of most stores in the area that told us we had to wait at least 5 months. Can't wait to get my couch next week :) read more

Can too much customer service be bad? We were browsing the store for a couch set, head board and mattress. We thoroughly researched the items we wanted on the Ashley application. When showing the items to the salesman, he was walking us all over the store cause he had a hard time locating the items we wanted. When it came time to discuss with my husband the items we wanted, he wouldn't leave us alone and stood around near us. I guess he really needed the sale. Then he called the sales manager to negotiate a deal/bargain since we said we wanted to come back on black friday to see if the sale would get better. He offered us about 10% off the total purchase and my husband thought it was a good idea to buy. A few days later, not even a week later, we found the deal got even better and we wanted to refund our items. Please note we were spending about $7,000. The one sales rep indicated that we couldn't return the items unless we pay a restocking fee of 10% of our purchase. I hung up and ended up calling again to speak with a different representative and she was happily able to refund our money with no restocking fee since the furniture didn't even leave the warehouse yet. Ugh . To make matters worse, when we finally finalized our purchase 2nd time around with the better deal/price/discount. The delivery ppl didnt even have their own tools and delivered us the wrong base. The delivery ppl just left our mattress on our wooden bed frame with no base. They also were short a worker and expected my husband to help them assemble and carry up the furniture. They are lucky that we even let them borrow our tools. Total time to move the furniture upstairs and assembly took more than 4 hours!! We finally got our base delivered 5 days later. Well to make matters worse, we were promised to receive a phone call before the delivery men arrived to receive the base since we had to run home from work to let them in. The delivery rep failed to call us and threatened to send the delivery men away. We begged the delivery rep to wait for us to come home in 15 minutes but she refused to have them wait another 15 minutes. I was almost in tears because I had been sleeping on a mattress that was totally misaligned over our wooden bed frame slats for the last 5 days. Luckily my husband was able to directly get in contact with the delivery driver and instructed him to return to our home to finalize the delivery. To say the least this was one of my worst purchasing experiences. For spending this amount of money I expected much better customer service but it looks like Ashley just wants to make money and could care less about their customers. The only reason I'm giving Ashley 1 star is because I actually like their furniture. Especially the mattress base which adjusts and vibrates. I have to say I havent had this good of a sleep in all the years I've been sleeping. The mattress we purchased was the firm beauty rest which is totally worth the thousands of dollars. read more

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So where do I begin, I walked into this store in search of a rustic style tv console with a horizontal fire place insert, which I had already found online with Ashley. Once I walked in I had found a piece. Quickly I get a sales associate towards me and I explained to him that I already new what I wanted and I needed a quote. He quoted me the piece for $2600. I explained to him that I had seen it online for a fraction of the cost. I didn't specifically specify what site. He then explained to me that it would probably be a replica of the piece. I showed him the Ashley website and how much they wanted online. His story change quickly! I should've known that this wasn't going to work. He had no choice to give it to me for the online price. My order was placed on 10/26/2019!!! It's now November 23 and I have still yet to receive this piece they keep telling me it's in back order and that they will call me on November 27 when it comes out of the warehouse to schedule another delivery date. They explained that they weren't aware that the piece was on back order. I asked him why they didn't tell me this when I purchased it. Of course they didn't know. I still don't have my piece that I paid $1,300 for! There goes my Thanksgiving! Thank you Ashley!! Headed to the store for a refund. read more

I went in to find new furniture to surprise my parents and Tony La helped me out find the perfect set for my parents. He was very helpful and very informative about everything needed to know about my order. Can't wait to see my parent's reaction! read more

Ok to be clear I'm giving 3 stars because of my salesman he was excellent and very patient . As we were buying and concluding our deal with John the manager had an attitude and was rushing us like he didn't want us in the store and he was so annoyed. Granted the store closes at 7 and it was 7::15 but big hoop we were buying customers all he had to do if anything is tell us we closing and would you like us to come another day but noooo all this then the rest of the staff caught up with the attitude i mean again john is the only reason we bought anything read more

I made a purchase of a sectional couch. Everything was wonderful when making the purchase and closing the deal. However, NOBODY in the store gave me the warning that if the item doesn't fit, Ashley Store will not be able to return it and the customer must pay 25% of the purchase. This is totally unethical. As a consumer this is a shameful business practice. They only give you the option to buy from the store, but they cannot "cancel" the order. The manager was sarcastic when I went to talk to him about the issue pointing to the policy fee. Neither, the seller, him, or when paying for the deposit, NO ONE mentioned the return fee. Now, I have to pay 250 more for assembling the sofa so it fits through the door because Ashley stores send you two giant pieces (At least 5 inches tall). Again, sellers should warn the customer first, and then it is up to the consumer to take the risk. Total disappointment. By the way, when paying for the deposit, the customer service lady was on her phone on a call. Unprofessionally ! I called the store on June 3rd, and someone said I would get a call back to see the second option for the credit store as I was looking for something that I need in my house and thought of a TV stand. Nobody returned my call, and I cannot waste more time with this! Plus, my fire alarm was damaged when the Delivey guys tried to push it through the door on June 1st. Beware! After you made a purchase, they do not care at all. All they want is sales, sales, sales!!! read more

Tony La was incredibly patient and knowledgable. He helped us find our dream sectional couch and rug. I highly recommend Ashley Furniture!

We purchased our bedroom set on January 8 and were promised to have bed itself delivered the following week. Also, we purchased our bed with 2 footboards because our windows are very low and we wanted to have as much of natural light as possible. Well, time went by and we haven't received our items. In the meantime we got rid of our old furniture and had all of our things in boxes and bags (why not, right? It's just a week). Well, after 9 weeks I was able to have our order split and have our bed finally delivered. We of course would have to wait longer to get the rest of the set. When delivery guys arrived at first they didn't want to put the bed in because "there is not enough room" to assemble it. How is that possible if the only thing in the room is an old bed and tv stand??? Then they agreed to finally do their job and took my old bed out of the room. They broke the base but I didn't care cuz we are getting a new bed, right? Think again. Turns out no one at this company talks to each other! And no one takes any responsibility! After all of this they found out that they CAN'T put this bed together because it has 2 footboards (which again we were assured is going to work). So they packed up and left! Did the store manager call me? No, he went to run some errands. I had to track him down and when I did, during our conversation, he managed to yell at me! He blamed the guy that sold us a bed but of course no one else is to blame. He even mentioned that the night we bought our bedroom set he noticed that this is weird and as a manager I guess decided that this is not his concern. Also, I cannot stress this enough, this manager yelled at me and I had to tell him to lower his voice. Who does that? Then he asked me how I want to proceed and I told him that I want our money back and I expected some sort of compensation for our troubles. Apparently if you go to Panera and they do your order wrong, not only they would fix their mistake but also not change you for anything. But at Ashley furniture you can expect to wait for your set forever, have those deadlines extended into eternity, then when THEY make a mistake you can expect to get yelled at! After all of this, we are still expected to come back to the store to get our money back! Conclusion: we are going to sleep practically on the floor (and I could barely get off our bed from the height that it was because I'm 6 months pregnant). We will continue living like squatters with all of our things in boxes and bags. We have to spend our time to get to the store to get our money back. And then we can be oh so lucky to start this process again. Let's be honest, this mistake of not constructibility should have been caught literally at any other time then by a delivery guy with tools at my house realizing it's not possible after all this time we have waited. Also, hey Mike the manager at this store, great way of doing business and fixing a mistake. This is literally your job and before blaming others for their mistake stop for a minute and assess that maybe yelling a customer is not a way to go! Seriously don't understand how this store is still in business. Saw a lot of bad reviews. It seems that the whole chain doesn't care and doesn't address anything. read more

I recently went to Ashley for a sectional and I had an overall positive experience. We were greeted right when we came in and the salesman explained all the current sales going on as well as how the store was laid out. We purchased the rawcliffe sectional after browsing the entire store. Our only complaint would be the wait time of finalizing the delivery dates. We sat in the store for 30 minutes until we were told the available delivery dates after placing our order. read more

This was how my kitchen table and chairs were delivered. I should mention AFTER you pay for the furniture no one at Ashley store will give you a delivery date. I had to actually go in person 3x to get one! The salesman Tom gave us his cell number and when our damaged furniture finally arrived,he told me there are more important things in life ( I have the text messages) than he follows up with a customer service number that does not accept incoming calls! You can't make this shit up! Still no response from this company! read more

Ashley Store - Furniture Stores Near Me - Green Brook, New Jersey

Building a new house can be a stressful experience! Between picking out the color of the siding, to decorating the room where you may spend the most time in - the bathroom, historically this is a daunting task. So you can understand my underwhelming excitement when my husband and I realized we needed a new sectional sofa for our family. On a Saturday morning we sauntered into Ashley HomeStore in Green Brook. With an underwhelming attitude walking into a furniture store on a beautiful weekend we were unassumingly greeted by a friendly face, Tom Loomis. Tom was one of the most easygoing, friendly and informative sales associates I have ever met! I can even say, as soon as I met Tom I said this is our couch salesman (who doesn't need one of those?)! My husband and I told him what we were looking for and we must have sent off some vibes that said, "let us check these couches out ALONE and check back on us in a little bit," because that is exactly what he did. My husband is tough on all salesmen to the point that he will walk out of a store mid-conversation if the dude is resembling a used car salesman. Tom was the complete opposite! He was so honest, provided thorough information and truthful feedback on the two couches we narrowed our choice down to. When we finally settled on one of the two sectional sofas, Tom whisked us right up to the counter to pay. We were even so grateful for the experience that we just yelled, "take my money!" Against our wishes, Tom needed to help other shoppers, but made sure he extended the great service he provided to the cashier, who was equally as pleasant and easy to work with. As you can tell from our experience, it was AWESOME. We highly recommend checking out Ashley HomeStore in Green Brook for your next furniture shopping experience and sincerely hope you can connect with Tom. He was such a pleasure to work with and we will definitely be back to help outfit any other room in our new house! Five stars all the way. read more

WORST EXPERIENCE EVER!!!!! I bought my dining room set on Memorial Day weekend and I still do not have all the pieces necessary in order for the technicians to put it together. We are 4 months later and our table is still laying on the floor waiting for the rest of the parts to be delivered. We have wasted 3 full Saturdays waiting for the technicians to deliver the pieces and every time, some piece is still missing. We had bought the table thinking that we were going to enjoy it during the summer time but instead I had to cancel parties in my house because we still do not have a dining room table put together. The customer service promises to call us and check on this but does not actually call us at all, we have to keep calling and following up. Every time we ask for a supervisor, they are never available. I have furnished other rooms in my house and spent like $14K shopping furniture from Ashleys but this is the last time we shop from there and they lost a very good customer. read more

Very accommodating with delivery changes we needed to make after ordering sofa set. Nice pillows were thrown in too. Would shop here again. read more

I walked in back in January and was greeted by Tony La. He has given me such excellent customer service from that instant. He has the best communication and follow up and is so friendly to work with. I would strongly recommend asking for Tony if you are looking for your next pieces of furniture. He took the stress out of making these decisions! Thank you Tony! read more

My son and daughter-in-law purchased a sofa and loveseat from this store, along with a five-year warranty. After a year of use, a cushion tore at the seam of its zipper, breaking the zipper, and two bulges were apparent at the rear of the couch from parts of the wood frame. My son, and then my wife inquired about the warranty, and it seems to cover anything other than what happens to your furniture. In fact, it it specifically excludes "zippers" and "manufacturing defects" (among other things) from warranty coverage. Anyway, my wife purchased a metal zipper and repaired the cushion, thanks to her sewing skills. I then removed hundreds of staples and metal strip fasteners, along with two rear feet, to open the back of the sofa, exposing the frame. I found a low, horizontal piece of the wooden frame had come out of a pocket it was designed to fit into -- the piece was cut too short to ensure it remained in the pocket, and no fasteners were used to hold it in place. This piece, no longer captured in its pocket, failed to properly support two triangular braces (laughably constructed by stapling together wood segments) that composed back support for the sofa. One triangular section had snapped (the one closest to where the aforementioned support came out of its pocket). The other section had pulled away from the staple that once fastened it to the wood framing the top of the seatback. The broken piece and the piece separated from the top part of the frame were the cause of the bulges at the rear of the sofa. I inserted the piece that had come out of its pocket back where it belonged and screwed some ¼" plywood scraps to the pocket edges so it could not pull out again. I installed two screws into the other end of the piece to keep it from moving further into the pocket at its end, which allowed the other end to pull out in the first place. I made templates out of cardboard to match the triangular sections attached to the too-short piece, and cut four pieces of ¼" plywood to match. Then, after forcing the broken piece back into its original shape, I screwed the plywood to both sides of that triangular section, creating a sort of box beam that held everything rigidly in place. I forced the section that had come undone from the top of the seatback frame into position, added plywood to both sides as I did with the other section, as its construction was clearly tenuous, and screwed it into place where it was originally joined to the topmost piece of horizontal wood at the seatback, adding a similar screw to the other section (which had not come undone from that piece) as insurance. There appears to be no glue nor any screws holding the frame together. There are plenty of very thin staples, a goodly number of which had missed their mark. I added screws where I had access and where it seemed they would strengthen the structure. Behind the seat cushions, exposed once I had the back of the sofa open, were eight pieces of webbing that supported the seatback. One was twisted into a narrow strip, and therefore pretty useless. One had been stapled into nothing, and offered no support at all. Several were installed at an angle so that seatback support was not uniform. I straightened the worst webbing and properly re-stapled every one, then carefully reinstalled the back fabric and dust cover at the bottom, as well as the rear feet. Conclusion: a single piece of wood that was too short compromised the rest of the support for the back of the sofa, leading to the breaking of one part and dislodging of another. This may have also contributed to the failure of the seat cushion as forces were unnaturally redistributed among components of the sofa once the back was compromised. If you want inexpensive furniture built with minimal sturdiness and have the sewing, upholstery, and carpentry skills necessary to make it last into a second year of use, then Ashley furniture products may satisfy you. Their "extended" warranty appears designed mostly to extract value from the unwary and transfer it to Ashley Furniture, offering the chief benefit to Ashley Furniture, not the customer. In fairness, I should note that their extended "warranty" does provide some limited coverage for stains (on a sofa already protected with scotch-guard). read more

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Go see Mo! We originally worked with Ashley's in Philipsburg NJ and were so disappointed in the customer service after the sale that we canceled one of our orders. We went to this location and from the moment we walked in the door we were introduced to Mo, one of the store managers. When we told him the situation he assured us we would get a different experience here and we did! The service was great and because of our budget he showed us an amazing online deal. Everyone we spoke with in the store was so helpful and personal! Will definitely be back again for all our furniture needs! They have such a huge selection and I wasn't surprised when I saw all their customer service reviews! I am also confident Mo and everyone in the store will be helpful even after the sale!! read more

Our experience with buying furniture was fine, until it came time for delivery. We bought a recliner and a sofa. The delivery men attempted to bring the sofa into the room and were having trouble. After 30 minutes of trying to shove it through the doorway and causing significant damage to my hallway, they said they dont think it would fit and asked if I'd like to exchange or return it. I was told I could sign only for the recliner and someone from the store would be reaching out to me. No one ever did. We called 4 days later and were told the return hadn't been processed. We called back a week and a half later and spoke with the extremely rude and disrespectful store manager "Ofer", who had declined to give his name when we originally requested it. He refused to provide us a full refund, claiming the couch had to go on "clearance" because it was delivered..despite the fact that it was not and then proceeded to scream at my husband saying it was our "choice" to buy furniture from Ashley. When I attempted to get on the phone to explain the situation as I was the one home when this happened, he exploded screaming at how many people he was talking to him. I have never in my life dealt with such a rude, belligerent, disrespectful person and will certainly never purchase anything from Ashley again. read more

Ashley Store - Damage from Ashley's "delivery" - Furniture Stores Near Me - Green Brook, New Jersey

Tony La has been extremely helpful to me. He was very helpful and knowledgeable. He helped me get everything that I needed for my new home ! Thank you read more

Good evening- I just visited Ashley Stewart in Green Brook. No one asked if we need help or even greeted us. There was a stout man who was vacuuming who looked at us said nothing and kept vacuuming. I will not be visiting this location after tonight. This is horrible customer service. read more

Visited the store twice, bought items on the second visit. We are a young couple furnishing a home for the first time. Tom L. worked with our budget and he was friendly & patient with us. He gave us space to look around and discuss our options in private, which was extremely polite. We have not received our furniture delivery yet, but we are excited for our new dressers, sectional and dining table set that met our budget. Hopefully delivery is as easy as shopping was. A beautiful store to walk through! read more

We brought a living room sofa on a Black Friday sale. Following Monday we found the same sofa less on Ashley Online site. we went to Green Brook Store. The Store Manager Wanda refuse to cancel our order or price match, and asked to come back on Next Thursday when another store manager comes. Very unprofessional behavior was exhibited. Please help to cancel my order. read more

Tom Loomis is a salesperson who listens to what the customer wants and works with you to deliver the furniture you are looking for at an agreeable price. He is respectful, dignified and gives you your space to make a decision about the purchase without any unnecessary sales pressure. I would highly recommend you request Tom Loomis as your salesperson, if you plan to buy furniture from Ashley Furniture in Greenbrook, NJ read more

I came into Ashley Furniture looking for new living room furniture. I was quickly approached by Janice. She was between 3 different guests. She would walk away from me mid sentence to help her other guests. She walked away with my cell phone at some point and I had to find her to give it back. She said she didn't have it and it was in her hand. She was all over the place with her thoughts. Janice told me that the ottoman that I was considering matched the couches that I was considering. They were displayed together. I also settled on another sofa for another room. I was ready to check out. Checkout was smooth. They were delivered a few weeks later and the ottoman did not match the couches. They were two totally different colors. One was tan and the other was gray. The pattern on the fabric didn't even match. I kept the tags on the ottoman and called customer service. Customer service told us that we can return the ottoman and pay a 25% restocking fee OR we can go to the store and exchange the piece to avoid the restocking fee. We chose to exchange it. Also, the sofa did not fit through the doorway. The movers took the sofa and it was returned to the warehouse the same day. I went back to Ashley Furniture to exchange the ottoman that did not match and the sofa that did not fit. We worked on the sofa exchange first. I had a new sofa picked out for the exchange. They said that I had to pay the restocking fee even though I was originally told that it is waived since I was making an exchange. At this point, I am redirected to Manny, the general manager. He was nasty. He rolled his eyes and said, "Well today is going to be a long day." You do not say that in front of your customers. He kept answering phone calls between conversation. He kept saying that the sofa was not returned within the 72 hour period. I kept telling him that it did not stay at my house. The movers took it right back to the warehouse. He told me that he was going to do me a courtesy by removing the restocking fee. That's not a courtesy if I shouldn't be charged that to begin with. I dealt with the ottoman exchange next. Although my initial conversation with customer service said that it can be exchanged or restocked with a 25% restocking fee, I was now told that it can't be returned or exchanged at all. I was told that there was nothing that they can do. I reminded them that I was told by their own sales representative that this was a matching set. I was given false information. Yet there is nothing that they can do. All in all, Janice should not be on the floor guiding customers wrong just for an extra penny in her pocket. Manny is just down right rude and lacks understanding and sympathy. He kept making comments like, "You do know that I am the general manager, right?" Nothing he did or said makes him a general manager. I wasn't here to argue for a bigger discount. I was simply here to make an exchange as customer service explained. No one is on the same page. They all have their own "policies" that they couldn't prove. It is safe to say that I will never shop at Ashley Furniture of Green Brook, NJ ever again. read more

I am extremely pleased with the couch I purchased. Tom the salesman was very knowledgeable and helpful. I was told that everything was out of stock and it would take 8 to 12 weeks for delivery. It was delivered in 7 weeks. I would recommend Ashley furniture to anyone in need of new furniture. read more

What sets this store apart from others is the customer service. We have been furniture shopping for the last two weeks. We live in VA so we had visited some stores here locally and then on the Labor Day Weekend we were in NJ so we visited a couple of stores there as well. Inventory, prices, nothing too different but as mentioned Tom Loomis' customer service was exceptional. He was very helpful from the minute we walked in the store till we walked out. Great personality, good conversation and he eventually helped us save almost $400 by price matching the item we bought to Ashley's online store (of course with the help of their management). Tom definitely deserves a shout out ! read more

I am so glad I stopped by with my mother. If you come to Ashley Home Store in green brook, ask for WANDA! She is absolutely amazing and made our experience comfortable. Since we are in the process of moving into a new home in the next year or so, we were looking to update our current furniture where we live now but didn't want to spend an arm and a leg. Wanda was so helpful in finding something within our budget, she took Her time in giving us prices, and not to mention she was beyond kind to us. We left there with a new dining room set and new sofa set! At an amazing deal! I never met a sales person as nice and caring as Wanda. I cannot express enough how thankful we are for her time and effort in helping us. read more

never going to an ashley furniture to buy anything every again. JR assisted us as sold me a set of couches. i told him we are going to get a dog and can't have anything that is difficult to get dog hair off of. what does he do? sells us couches that is the most difficult to get dog hair off of. a few weeks later the couch arm collapsed out of nowhere. cheap, overpriced garbage sold by a sleazy salesman. read more