I bought a bedroom set 7 years ago online at Bob's that I absolutely loved. I had it less than three months and the sideboards split and collapsed. It happened twice 2 separate times, and they had to send the same repairman out twice to replace the side boards bc my bed was half on the floor. When it happened again to the other side, the repairman said he had many problems with my original set and he suggested to me to buy a totally different one. When I spoke to management they recommended the same thing, replacing my original set. I did replace my original set with a totally different new one and different style.it cost me another $300. So far I haven't had any problems. I had to go through customer service multiple times to fix my issues which bothered me. My set was under warranty. Once I got my new bedroom set things have been fine, no problems. I went in to Bob's this time in person looking for a living room area rug. I was greeted immediately by a nice salesman. Unfortunately bc I went 2 days after Black Friday, the selection wasn't that great and couldn't find what I needed. The store was filled with many different styles and types of furniture. Bob's coordinates sofas, love seats, recliners with an area rug and accessories. It's nice to walk around and get ideas. Bob's claim they're having a sale. I feel like they mark things up to mark them down. I have bought high-quality furniture over the years and paid a premium, but that furniture has lasted me and is still in great shape. I guess you get what you pay for. If you're looking for furniture on a budget then Bob's is your place. Just make sure you know exactly what you're buying. . read more

See all

No idea about how the quality of the furniture is, but I have a feeling that (like others have said) you get what you pay for. However, we went to about a half dozen furniture stores looking to outfit a small studio apartment and Bob's BY FAR was the best shopping experience. Arnold understood what we needed, was respectful of our budget and made the entire experience easy. read more

Purchased a recliner couch and chair. The salesman we dealt with was very nice, informative, and wasn't pushy. Helped us stick to our budget and get exactly what we needed. The delivery was easy to schedule, the people were friendly, and they had my new couch and chair upstairs and assembled in 20 minutes. Absolutely fantastic service from start to finish. read more

GOT BAIT & SWITCHED. We ordered a mattress that would take a month to be delivered. When we got the mattress, it was a completely different make and model. They stopped producing the one we picked out in store and conveniently didn't mention it to us. Not a call, email, or heads up in spite of Bob's Way being "open, honest, and clear". When we went back to tell them that the mattress was extremely hard and won't work for us, we then had to pay another $200 for a similar mattress to the one we picked out. That one won't be deliverable until mid-late August. We got absolutely no apology or offer for solution given from any manager, particularly Mark when we spoke on the phone and expressed how awful this process has been. STAY AWAY. They will make mistakes, you will pay the price. Raymour, Costco, ANYTHING is better than this company, and particularly, this location. read more

Ordered a full bedroom set and dining room table. Honestly, the furniture is a good price and the dining table looks great. Bedroom furniture is also nice, but it took 3 separate deliveries to get it right. It came damaged on two occasions, one with a completely destroyed drawer and second time with multiple dents. Incredibly annoyed as the drawer is still unusable after almost 2 months. Headboard was also damaged and also took 3 deliveries to get one without damage. But they did make sure we got everything fixed, just took a bit of time. read more

had furniture less Than 2 years. couch sagging, cushioning in arm non existent anymore, can actually feel wood poking through. Bought goof proof warranty which is useless. They said normal wear and tear even though we are a senior couple, rarely having company, hate to see if family bought it. read more

I HIGHLY RECOMMEND NEVER BUYING FROM BOB'S DISCOUNT FURNITURE!!!! So, this is our 3 month old couch from Bob's Discount Furniture. Within hours of getting this couch on May 1st, I could feel a board across my back when I was reclined (both ends recline). Dawn could feel it too on her side. We decided to see if maybe it would go away as the cushioning settled into place. We replaced a Lazy Boy that is as comfortable today as it was the day we bought it, but we wanted something new. We spoke to a Bob's Discount Furniture customer service representative a few weeks ago, and told them the problem, and last week they sent out a service technician. The problem is, the Bob's Discount Furniture service technician was given the wrong information. He was told our recliner wasn't working meaning the motor or the recliner. I told him no and informed him that we could feel a board across our back and asked him to sit down in the recliner he never did. I kept telling him it had nothing to do with the motor it had to do with the comfort that he needed to sit in it in order to feel it he never did and he eventually left saying there was nothing he could do. Before he did we ended up on the phone with a Bob's Discount Furniture customer service representative and we explain to them what the problem was and they just sent another technician. Now this guy seemed much more knowledgeable and actually sat in the couch on both ends and sit in the recliner. He said that yes while he could feel the board, because the cushions were filled as much as they could be filled, there was nothing he could do and again he put us on with his manager. So again we were put on the phone with Bob's Discount Furniture customer service and were told there was nothing they could do. I find it funny that both my wife and I sat in a couch in their showroom that I am sure hundreds of people have sat in and we could not feel a board in our back, yet we could feel one in our couch. We are now stuck paying for furniture that is not properly made, from a company, Bob's Discount Furniture, that obviously doesn't care about the products that they sell. More to follow regarding the mattress we bought at the same time. Switching it out today read more

Bob's Discount Furniture and Mattress Store - Home Decor Near Me - Bridgewater, New Jersey

I am writing this for all you shoppers don't buy from this store or any Bobs for that matter unless you are for sure they have your order in stock. I ordered a bedroom set for my daughters room i went in the Feb 5th placed an order for a bedroom set . I was told after asking several times if items were in stock. I was told by the sales person it was a live stock and was available. I finally finish up paperwork and pay for my order almost $1600 later. I get a call that Sunday telling me only half of my order would be available for delivery for 2/14 which was the date I selected since i took off from work. Which i wasn't happy about because now i have to be inconvenienced to take another day off for another delivery. I received the bed and mattress on 2/14 and shortly after delivery was done i called customer care about slight damage to furniture. They said they would send someone to inspect damage and asses if item needed to be returned or credit to my card. They said you couldn't email pics which would have made it easier. So I originally agreed to having someone coming to look but it would be until following Tuesday. Then I thought about it why am i going to be inconvenienced again!! To wait for 2 hrs for someone to show up. So the next day i went into the store and pretty much could do nothing after showing them pics. So I spoke to customer care on the phone and after all that she was going to credit my card back $67 !! Really!! You just made almost $1600 off me and all you can do is $67 . Customer care gives you the song and dance this is all i can do for you BS. Obviously they don't really care to have customers return for additional purchases. Well after waiting a month to get a credit back to my card and calling multiple times and telling me it could take up to 2 billing cycles to get the credit which was BS again!! Then come to find out someone screwed up on there end and gave me store credit instead of CC refund then im given another song and dance they couldn't do anything now thats its a store credit. I said im inconvenienced multiple times and someone screws up on there end about the refund and i have to pay for that. Finally after 50mins on the phone she speaks to a higher up supposedly and the agree to make a change but guess what instead of the $67 i was supposed to get back it was knocked down to $60. WTH is that. This was the worse experience with a furniture store and there customer care dept. read more

My mother went with a friend to get a bedroom set, and they have nobody to assist her. Her friends came to help. My mother and her friend have been waiting over an hour. Nobody is here to assist. We had to bring our own tools and Remove it all ourselves. Do yourselves a favor and go somewhere else. read more

Bob's Discount Furniture and Mattress Store - Never come here - Home Decor Near Me - Bridgewater, New Jersey

Their overall products are very poor quality. Their policy of 100% payment up front on the surface may not seem a problem until your pieces arrive bit but bit - color or shade don't truly match and delivery is NEVER even close to what they tell you . We spent thousands and recently went to check on our order because once you pay they could care less keeping you informed. I have been vaxed , carry a medical exemption letter and wore my mask below my nose so I can breath . While trying to let the sales rep know he raised his arm - pointed to the door and said - leave - leave now - get out ! So let's and customer service or compassion as non existent. P.S. the management was about the same . Bridgewater NJ Steve T. Branchburg read more

This location has terrible customer service and good luck getting anyone on the phone. I had a scheduled delivery for today 9/14 and no delivery came. I had to drive back to the store just To speak to someone because their online tracker doesn't work, nor does anyone answer the phone. Meanwhile, you walk into the store and there are 10 employees sitting around doing nothing. I had to get a new delivery date, we'll see if my order shows up this time. read more

First we purchase a dinner set from the showroom - not a good choice! (after a few weeks the chair are falling down and I can't return - it was a promo to get the showcase one). We gave them another chance because the prices are good and it is very close to our home - we bought a bed set (very good customer service inside the store - when you are buying) - but to deliver it is a mess - they sent us just part of the order; kept sending opposite messages (confirming and cancelling delivery - non stop! even at 5am); tried to call back to understand but the phone option thing is terrible - slow, without an option to speak with someone from the store. Now we have part of the bed frame and only God knows if and when we will receive the rest. Just hoping it is not defective as the dinner set, at least in this case I am able to return and never come back LOL read more

Did a large order over close to $2,000 with Bobs for my new apartment and one of my night stands came damaged (not severely) but not worth the full price if I were to keep it. All they could do is offer a 10% discount (in gift card form) or replace it. I accepted the replacement. Next Saturday the delivery guys come and they said the direction was to take back BOTH my night stand and dresser( never ever mentioned my dresser). Refused to let them leave with anything and reschedule it again for the next Saturday. Spoke to the customer service guy on the phone for a while had had him confirm multiple times that all I need replaced was my Spencer night stand. That next Saturday comes and they bring THE WRONG NIGHT STAND. Not sure where any of the miscommunication is coming from, definitely not from me as what I needed replaced was said clear as day. Not only has this happened 1x, it's now the 2x. I haven't rescheduled the replacement delivery yet because I don't even know if at this point I am going to keep any of the furniture because of how poor my experience was Bob's. I am beyond frustrated and there needs to be some sort of remedy figured out ASAP. read more

If I could give 0 stars I would. These people pretty much are scam artists and tell you the wrong information, then doesn't own up to their own mistakes when the customer has a problem. Salesmen were RUDE and blamed us for their own mistake. Very unprofessional. read more

I paid almost a $2000 for Bob's top of the line mattress and it didn't last 5 years. They refused to replace it because they said it was normal wear. I wake up every morning with back pain. DO NOT BUY A MATTRESS FROM BOB'S! STAY AWAY! read more

In April I ordered a living room sofa/loveseat set with a storage ottoman from Bob's Discount Furniture. I placed the order online and received the furniture within the week and all was good until delivery. Unfortunately, the ottoman we received was defective. One of the hinges on the ottoman was not attached to the top and appears to have just been screwed into the fabric, there aren't even any splinters or wood on the screws and the top is crooked and cannot be opened. In fact there doesn't appear to be wood in the location where the hinge would be attached (so much for quality assurance). When I called to request a replacement, I was told that they needed to send a technician to "repair or confirm that the defect is not fixable". Two weeks later, when nobody reached out to setup an appointment, I contacted them to check on the resolution and they informed me that they're not sending out techs right now (which I understood) and when I requested a replacement in exchange, they informed me that they can't do that unless a technician confirms it's not repairable. So four months later the tech finally came to inspect the item and confirmed that it is indeed defective as I had been stating. However, the ottoman was on back order by that time so it's now been over two months since they confirmed the defect and I'm still waiting to hear when I will finally get the item that I ordered and paid for more than 6 MONTHS AGO! To make matters worse, I submitted a 1 star review to Bob's website for the storage ottoman and my review was conveniently not posted...this explains the 5 star reviews for all items on their website. In a nutshell, I would NEVER recommend this company and I have several more pieces of furniture to buy so I'll be doing it elsewhere! read more

I like Bob's a lot. It's a really nice clean, store, and they have a great variety of furniture. I saw lots of staff helping other customers, and they all seemed extremely friendly. I would say their selection is smaller than other chains, such as Raymour and Flanigan. The store has a large amount of chairs, sofas, and other furniture, mostly for a good price. Probably where the discount part comes in. This was my first time actually at a Bob's. Bob's is the only chain that's not in the East Brunswick area. Maybe we'll get one in a couple months. However, I did liked what I saw being my first time at Bob's. read more

We went looking for a mattress at the Bridgewater store. Our salesman was great but the manager kept pulling him away from us to deal with other customers. Meanwhile the manager didn't offer to help us he just stood there and micromanage his salesman until we left. It's unfortunate because we need a new mattress among other pieces of furniture. read more

I love bobs discount furniture. I've read all these bad reviews people write in and I feel bad to hear the bad customer service they say they have had..I have bad customer service no matter where I go. Even at McDonald's lol...I just order what furniture I like from bobs and it comes to my house perfectly. All you do is pick out your own furniture. Dont listen to any sales people and their opinions. You know what you like and where you want things in your house. We just got a gorgeous couch last year. Its so comfortable and we even added a recliner piece for extra money to it so its a 4 piece couch seat with recliner on both ends. We are very happy with this. Love it!! read more

I went onto the Bob's website and located the Greyson sofa and loveseat set that I wanted to purchase. I checked the details (color, size, etc.) provided and noticed that the color was gray, but the picture shown was more on the beige/cream side. I proceeded to check the customer reviews and the pictures they provided showed gray. For absolute certainty, I asked a representative via chat to confirm the color and they did confirm that is was gray. The set was delivered on 25 April 2020 and due to COVID restrictions I was not provided the white glove service I paid for (set up and take away of trash), which is fine because I received a refund on the difference. Once the delivery men left, I unwrapped the furniture and was immediately flabbergasted. The gray furniture I was expecting was brown in color. So, I automatically thought well they dropped off the wrong set, so I called customer service. As I'm on hold with customer service I check the description (and sku number) on the wrapping and it says "Sequin/Morsely-Pewter" so I was more certain I was delivered the wrong item. The representative eventually took my call and I explained the situation. He first told me there's no way I was delivered the wrong item and I kindly asked him not to insult my intelligence. From there he requested the sku # which I provided as the only number on the wrapping, but which did not correspond with the sku number on the site. This was also confirmed by the representative and he then asked me to hold to escalate it. A supervisor of his took over and seemingly being informed of the complaint told me that it was a lighting issue (depending on colors in the home, floors, etc.) and they do not accept returns based on "lighting, preference or size concern". I further explained to her that I am completely aware of lighting as it pertains to colors and that this was more than lighting. From no angle did the set appear gray. It is always showing as brown, which I understand Pewter to be. Nevertheless, she reiterated that it's a lighting issue and their policy is to not accept returns on that basis. I informed her that it was nonsense and unacceptable because had the item been advertised as Pewter, I would not have purchased it. Furthermore, I did my due diligence to confirm that the furniture was as described on their site. The manager simply restated her original stance and their policy. I went even further to bring up the point of the sku # number not matching and the color description is not the same; she responded that the number on the wrapping is not a sku number but rather an item number and as regards the color written on the wrapping, that is just how they described it. Extremely frustrated at this point, I said thank you and hung up the call. I find this ridiculous as they have return policies on mattresses, which would be returned due to comfort or other personal preferences but would not accept a return on my set based on the fact that the item is not the color as described and confirmed. I then filed a complaint with the BBB and their response was 1) exchange it for something, however, during the pandemic and stores being closed, I wouldn't trust purchasing online from them again and also, they have nothing else to match our taste; 2) nothing they can do given the policy. Even in responding to the complaint, they took two weeks, prolonging the process. To this day I still have a brown living room set that doesn't match the rest of my decor and no refund. First and last time I buy from them or any store online that do not have swatches. read more

See all

Leila is great and was very helpful with my purchase last evening. She'supbeat and happy to help. I had bought items that aren't currently in stock but I trust they'll make it in due time. As they say *it is what it is* and I know Leila will be on top of it. Bob's really has a gem that works there. She's knowledgeable, never underestimate that. Her enthusiasm is genuine! I'm so happy with my purchase and i look forward to new bedroom! I've always had positive experiences at Bob's. The protection plan is great. Thanks Leila! read more

Because of Corona regulations they ask if they can take your temperature before you enter the store. As soon as my temperature was taken and I entered the store, Colona Samuels greeted me with a smile and helped me from that point forward. Furniture stores are usually a hassle it's not easy to get the attention of a sales associate. What a top-notch professional. Knowledgeable, fast, made the entire experience such a pleasure I highly recommend requesting her and I plan on returning to purchase more furniture for our living room in the future and absolutely will be going through Colona. Great store. Great selection! read more

DON'T SHOP HERE! Their own technician told me not to buy anything rom them. I'm really not surprised at the low reviews for Bob's. Should have read them first before purchasing from here. It's been nothing short of misery. We bought a queen firm mattress and adjustable base with Bob's white glove delivery. The delivery men were horrible. They ran around the house smash the old mattress in the furniture. They left garbage in the house and in the front yard. They basically didn't show us anything about the bed or explain anything. They didn't put on the mattress protector even though we were told they would. Ended up doing a return since the firm mattress was horrible and went for a king. Had a hard time trying to get credit since their associate was new and put the order and the credit card in two different names. Didn't really want a repeat of their so-called white glove delivery but had no choice since that was what the first order was. Now not even two months later the adjustable base is not working. Have to call for a technician appointment. More time wasted. Run far away from this place in his company even if it cost you a couple hundred dollars more. read more

Bob's Discount Furniture and Mattress Store - This is what white glove delivery service looks like. - Home Decor Near Me - Bridgewater, New Jersey

If I could give zero stars I would. This review is a reflection of the company and not the sales associates of the store. My husband and I furnished our first place together with Bobs. My dad loved our dining room table so I brought him one. Everything under the goof proof warranty. My dads table was put together poorly so they sent a technician out to see it. He claimed he ordered parts and will be in touch. MONTHS went by and we heard nothing. I called back and they said the parts were on back order. We went back and forth for almost A YEAR when they finally told us the table was discontinued and we can have another one for the same price. The table was a perfect fit so we weren't happy to find another one but we sucked it up and did. A year and a half after the complaint, the parts randomly came in the mail. Currently my bed slacks are breaking. We called for service, they came out in May and again, never heard anything from them. The technician said who ever put it together didn't provide much support. I spoke to customer service today and she told me the technician wrote the bed is broke and it's customers fault. He also wrote he fixed it. (A contradiction. How do you fix something that's broke if you didn't order parts). I'm over Bobs and their poor customer service. I know the quality was not the best when I purchased the product but that's why I ordered the Goof Proof but apparently I paid the extra money for no reason. They don't actually cover anything and if it's not an easy fix they say customer fault. I would never recommend this place to anyone nor will I ever order more furniture from them. My problem still is not fixed and now I'm pregnant sleeping on a broke bed. read more

Bob's Discount Furniture and Mattress Store - Bed slacks - Home Decor Near Me - Bridgewater, New Jersey

See all

Purchased a sectional there two months ago the area where the chaise meets the corner the seat is already sagging. The "technician" came today and he got on the phone with customer service and then just drove off!! Didn't even say anything to us. I called customer service and they told me to use my protection plan for their manufacturing defect!!! Buyers beware I'm in the furniture business and I never speak bad of the competition but now when people come in and complain about bobs I will have to agree with them because once they get your money you don't matter anymore. I'd leave 0 stars if I could!! I will now be writing a letter to the better business bureau because unfortunately bobs doesn't want to help. read more

Sunshine is the BEST!! She's super sweet and kind and the most helpful person ever! She helped me and my parents find the perfect bed for me. If you get the chance ask her for your help! read more

Do not shop at Bobs!!! I purchased a bedroom set for my son at the Wharton NJ store. Our salesman was "Just Paul" who suggested we go with a low profile foundation, even though the the bed displayed had a full size foundation; we trusted his advice and of course it was the wrong fit for the style of bed and it looked awful; so then the mishaps began; I called and requested the right size foundation be delivered; spoke with a Larry from "Customer Care" who informed me that they would waive the original delivery fee of $239.99 and he scheduled a delivery date for the correct foundation; so they show up a week later to pick up the wrong size foundation BUT didn't have a new foundation to delivery. So we denied the pick-up since they had NO foundation to deliver; it gets better; now I'm going back and forth with "Customer Care" there was a Catherine; a Jonathan; a Dora; a Jorge; a Walbalie; a Stephanie; and at the Wharton New Jersey store there was a Theresa; a Latasha and a Ubaline. Now no one seems to know who Larry and/or any of the other "Customer Care" representatives are. Customer care says that the Wharton store has to be the ones to approve the refund but Wharton store claims we need to find Larry. The best part was that "Customer Care" kept saying that when the furniture was ALL delivered, they would recompense us $100 for each mishap; so finally the furniture is all delivered (with the exception of the wrong foundation which is still against the wal in the bedroom since they've yet to pick up) and NOW they informed us that all they can do to compensate is give us a $100 credit to use at Bob's; the absurdity of all this is truly surreal....... ALL I am asking for is a $239.99 delivery fee be waived as a courtesy to compensate for ALL the headaches, miscommunications and two trips I had to make to Virginia to accept the deliveries for my son, all were caused by errors on their part. And did I mention we STILL have the wrong foundation because they claim they cannot pick-up and deliver simultaneously so fingers crossed they show up soon to pick that up. We should have walked away when Just Paul couldn't convince us to buy all the extras and the store manager came and chatted over 20 minutes trying to convince us himself. NEVER AGAIN!!!!!! read more

To bad you cannot give 0 stars. My order of a Mission Oak dresser was processed through Bob's in Bridgewater. I had just been moving into an apartment and when I ordered the dresser it appeared as though I would be able to pickup it up prior to moving in! Well, upon move in I never received a call from Bob's Bridgewater so I called in myself. I was told by a customer service associate that my pickup location was Bob's Secaucus and the dresser was in route. I would have to wait 4-10 days to pickup the dresser at that location 1hour away. Or wait another 1-2 weeks for it to be sent to Bridgewater. I needed a dresser so I was forced to chose the Secaucus location. This was very disappointing, but I rolled with the punches. I laid out my clothes on my floor and was going to stick it out. Now over 10 business days since my last call, and I still haven't received any notification about pickup. So I call both Bob's stores to see where my dresser was. I get bounced around between representative and THEN we land at the final conclusion. My dresser which I ordered, was told was in transit, is now backordered until September 11th. Another 23 days which I would need to wait with my clothes on the ground and still no dresser. At this point I am just shocked and ask the customer service associate what they could do. The only response was give me a refund or wait and schedule a pickup on the phone for September 11th. When my original order was placed on August 8th. Over a month it would take to receive my dresser. So defeated and with no other options I was forced to take the refund. The dresser which matched very well and I was very excited to receive is no longer going to happen. And the Bob's customer service associates did not care, and when I let them know that due to the experience (and having been a returning Bob's customer) I would no longer return there was still no offer of assistance or resolution. Thank you for the refund. Hopefully I can find another dresser somewhere else. And receive it in a timely manner so I can finally put my clothes away! read more

bobs is worthless. mattress in a box it was still turned up on ends. couch no pillows of legs. paid for white glove dalivery they left couch in box and plastic. send out new couch. guys wouldnt carry in . some snow on driveway. they just left. never told me why. i spent 4 hours on phone . they said safety reasons. they could have backed truck up to front door walk way that was clean and dry. they are coming back friday to pick up all there crap furniture. dont buy anything from scum bobs. 100 % junk. drivers dont speak english. all they want to do is text you. it took me 2 hours to get person on phone. hung up on 5 times. dont buy dont buy dont buy read more

I purchased 2 area rugs and a dining room set from Bob's in October 2020. I have received the area rugs and 6 chairs for the dining room set. Within 1 month, the area rug shed so much I had to place a service call to come and look at the rug. Also for the 6 chairs I received, 3 of the chairs were cracked at the frame. I was suppose to receive my dining room table on December 19 but my delivery was canceled without my knowledge or consent. When I called to see where my table was I was told it would arrive on December 27. What an inconvenience to me!!! I had to cancel my holiday plans because I did not have a table. Now it's December 27 and the delivery tracker states I'm delivery #10 and they should arrive anywhere from 10:40 to 11:10. However they were at stop #11. The delivery guy called me and we both said hello but got disconnected. He didn't call me back no return any of my calls or text messages. I called Customer Care with Bob's have been on hold for over 25 minutes waiting to complain and inquire about my delivery. I will never do business with them again nor will I refer/recommend them to anyone!!! read more

Just don't shop here. They are very unprofessional especially the manager with long blonde hair she is a older hag. There furniture breaks before you get it. read more

The service was excellent! Steve D. Provided top notch service and was extremely professional and accommodating!

If you like to feel watched and stood over as you walk throughout a store, then you might like it here... My wife and I felt suffocated. Every few minutes, someone came up to you and you felt like you couldn't actually spend time browsing the store. My wife and I felt like we couldn't even sit on the furniture because we were pretty sure the manager and salesperson would be on top of us asking us more questions. While we appreciate their interest in answering questions, it felt uncomfortable to have people on top of us or watching us like a hawk. We drove down Rt-22 to Ashley's instead and bought furniture that was nicer and the same price / cheaper. We were greeted there, but left mostly alone to browse the store. Our questions were always answer, but we didn't feel as though someone was standing over us the entire time. read more

This is a review strictly on CUSTOMER SERVICE. I would like to say that we have visited Bob's in Bridgewater, NJ, several times in the last few months. Whether it was to browse, place an order, or correct an order that was delivered incorrectly, Sean has been amazing and given wonderful customer service. He is kind, considerate, is friendly to my kids, and I will continue to do business with him as a sales rep. read more

This place gets zero stars. My wife and I ordered a $628 Kitchen table and it was not the correct color. We were under the impression it was an espresso top color and it came as a gray. We weren't quite sure how this happened may have been our fault we ordered it online. When I called to explain that I would like to exchange for correct color they wouldn't let me or help at all. Less than 24hrs later. I run a business for 28 years and I have policies in place as well. However every situation is different and this was my first and last experience with this store. Horrible, horrible horrible..... Dont buy here .... Company does not care about making the customer happy. For $628 they just lost a customer and hopefully someone reads this and they lose more than just me. read more

I've bought multiple items here on different occasion and had always paid extra to get the "Goof Proof" coverage even though I thought it was pricey. My nephew, no more than 100 pounds, sat on my $1000 loveseat and the bottom wood structure collapsed. I was disappointed to find out that my extra insurance didnt cover this as it was "normal use" according to the company. Buyer beware! I wont be going back. read more

First off the sales person (James) that I had should get a job at a better furniture store. One that would compliment his hard work and great service. Because once I left James that is where the service stops. Delivery guys were were good too, but the help desk and calling on the phone is a nightmare. I called one time and the minutes just kept adding up. I drove to the store while on hold (3 minutes away) and had an 44 minute wait time. Funny thing when I got there, people were at the help desk and no one was on the phone. Today I called and there was and 18 minute wait for customer service, which I also believe stems from lack of service. I am so tired of blaming Covid for everything. Customer service is a thing of the past I see it everywhere, but here they don't answer the phone. If it's not Bridgewater and it's national, then shame on BOB... Also I picked up an night stand from a 3k bedroom set I bought in August, this was an add on because I wasn't sure how well the whole set would fit in my new apartment. When it came in they emailed me, which was great. The guy wheels it to the front door and kicks it off the hand truck. Have a nice nice day, well thank you BOB.... I actually help 2 other people load stuff in their cars, the 2nd one I yelled to "wait" so I could pull over to get out of my car to help them lift it into their pickup. Stop with the Covid garbage and making excuses for bad service. You can hand me a tablet to sign a and browse the material but heir hands can't touch your box. Waiting on a chair that was due Dec 3rd thru 8th. Ok only a week so far... Answer the phone so I can actually know if delayed longer. read more

I was impressed with the number of couches there were, we ordered a nice one first problem we waited 8 weeks, then they delivered were late and then only brought 1 piece , I refused it, I wanted my whole couch not 1 piece, called store, Manager Jamie would not get on phone when she did was rude and not very helpful at all, I asked to be compensated for my time and inconvenience she said they dont do that, tried to speak with General Manger she would not put me on said she was in a meeting... Then my husband called and magically they had it in warehouse, so they screwed around with us for hrs to only find out they did not have it. They do not care about their customers or their concerns only about the sale, buyer beware!! read more

This review is of my treatment from the actual company-not anyone who works there. Our sales person was lovely and a true asset to her company as is the customer service rep. We purchased furniture from them-one of the items being a coffee table which started flaking into week two. We use coasters and are mindful of how we treat things-we contacted the company and were told to send pics of which we did-after FOUR calls we finally sorted it out and they said sorry-but can't help you. This company does not stand by their product-you are on your own. Btw-I had purchased the insurance ,but didn't think to use it because their product was defective-they DO NOT stand by their product. Very disappointing-our first coffee table was from their and we loved it! Cancelled two additional chairs:( read more

Very nice store, but we walked in and the associate asked if we needed help looking at anything and we told him we were just looking around. He told us "well I'm just going to follow you guys around because I'm new here". And he would not stop following us. In the mean time there were other shoppers who weren't being followed. Very weird read more