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Ashley Store

1.5 (259 reviews)
Open 12:00 pm - 8:00 PM

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Customer Service
Leah W.

Don't let Ashley fool you. Buy from Exclusive Furniture they delivered with no issues. They responded to my review and said reach which I did. When I did this is the response I got. See photo. They did confirm the delivery date of 6/1 multiple times leading up delivery. 3 times the day of with a window of 12-3:15 for delivery. They never showed up or called. Now they have an estimated delivery of 6/11. With no guarantee of when I will receive the item.

See the different in the cushions apparently this is "normal wear and tear"
Megan M.

This is a final update on my previous review. Now we are in June 2021. Ashley sent a repair man out a few months ago to repair of sofa that we consider to have had a product defect. The repair man informed us that Ashley only instructed him to fix the recliner side of the couch, even though, Ashley promised that all issues raised would be addressed. The "repair" made the couch even worse if that's possible. The recliner foot section would not longer go flat, the motor fell out of the bottom, and the extra cushion that he added made the recliner extremely uncomfortable and unable to be used any longer. I am writing this update because we tried several times to call and email Ashley following this "repair" and receive NO ANSWER. Ultimately we had to purchase a new couch and trash the Ashley couch. A waste of money and time. If I could give Ashley a negative review I would. I consider this to be fraud and theft. Ashley will sell you a shit product and make promise under their warranty that they have not intention of keeping. DO NOT BUY ASHLEY!

Business card of the scammer!!
Lot D.

The worst customer service have ever experienced. Don't buy from Ashley's period. This guys tricked me and lied to me about my order. How do you buy a whole sectional and at the end when it's delivered you are missing a piece when I called him about it he said I ll have to pay for the missing price and hang up on me. Refused the order and got my money back. Never buying from Ashley's ever again. Poor customer service and disrespectful!!!!! Be careful with this scammer!!!!

Complete service failure.

I wish I could give them 0 stars. Delivery was awful, they couldn't communicate at all with me. The couch was broken on delivery and they left before we could even have a chance to inspect and find out. Lastly the service to get this mess sorted has been 0 stars. Never by from Ashley Furniture or Travis the person who attempts to do sales. Not a salesperson.

Angie A.

On December 2nd I went into the store and purchased a farmhouse table. Sales person was great and he assured me that I would get my table delivered the following week. I received a call Dec. 19 that I would finally get my table on December 21st. When the delivery guys got to my home they informed me they were only leaving the chairs because the table was damaged . Instead of delivering everything together I had only chairs. They even left the legs of the table. My family and I went through Christmas and New Years with no table, we even had guest over to bring in the New Year, reasons why I bought this to begin with. On January 13th I was informed that my table would finally come in. This time they were short a part and couldn't install my table. They had the part from a pickup they did earlier in the day but that they couldn't use it. I was so frustrated that I called and apparently they couldn't help. I got another call today and I was given another delivery date . This will be the third attempt . My family and guest couldn't have the proper sit down to eat our dinner during the Holidays and I am more than frustrated and will never shop at Ashley's again

Store bought carpet cleaner (resolve vacuum)

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11 years ago

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8 years ago

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8 years ago

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7 years ago

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10 years ago

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12 years ago

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10 years ago

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16 years ago

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13 years ago

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12 years ago

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11 years ago

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10 years ago

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16 years ago

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15 years ago

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9 years ago

As of today, I still haven't been contacted by Ashley Furniture as indicated by their response to my review.

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8 years ago

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13 years ago

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9 years ago

Excellent attention. Nice furniture selection. Byron was an exceptional salesman and the purchase's process was smooth and quick.

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12 years ago

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14 years ago

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16 years ago

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15 years ago

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9 years ago

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11 years ago

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11 years ago

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8 years ago

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15 years ago

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11 years ago

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10 years ago

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11 years ago

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9 years ago

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8 years ago

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Ask the Community - Ashley Store

Does this mean the current option to select 3 is no longer valid?

Ive been calling the store since yesterday, to speak with the sales rep that recently assisted me In the store with looking for a sofa but no one is answering- (option #3- sales rep or schedule a visit). How am I supposed to schedule an appt?

Hi Jamie, thank you for reaching out and apologies on behalf of the store for difficulties in getting in touch with us. You can make an appointment at https://Shopyourway.as.me/Katy. -kl

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Review Highlights - Ashley Store

After visiting another Ashley location and having a bad experience we decided to make the drive and come here.

Mentioned in 3 reviews

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We visited Living Designs Furniture on a Friday for the tent sale. The tent was full of many…read moreoptions! After talking to Carlos about the endless options, designs, models, fabrics, styles, and more, we decided on a couch, ottoman, and custom chair. Amazing & great service for our living room furniture at Living Designs!

Shopping for new furniture can be scary and make a person question all their decisions…read more Husband and I need a new sectional for our living room. We visited several places and then remembered that the place we got our mattress (Texas Mattress Makers) also did sectionals, etc. This places looks like a big warehouse when you drive up but when you walk inside you see that it is a nice place to shop. Living Designs has a large selection to choose from and the best thing is that they love making custom furniture., We were greeted by Dean. He showed us around, told us about the furniture that was on the floor and answered all our questions. The best thing about getting furniture from Living Designs is that ALL the furniture is made here in Houston Texas. All the material that is used in make the furniture is sourced in the USA. Living Designs has lots of different styles to choose from and lots of different fabrics to choose from also. Frame has a lifetime warranty under normal wear. Foam has a 1 year warranty. Sewing has a 3 year warranty. Fabric has a 1 year warranty. Dean made us feel comfortable which is why we decided on Living Designs Furniture for the purchase of our custom made sectional. Delivery was in a timely manner for furniture which was custom made. So far we are pleased with our sectional from Living Designs Furniture. I recommend that if you are shopping for furniture you go look at Living Designs Furniture.

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MidInMod

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