My experience with Ashley Furniture is good the sales team was really good the delivery was on time very courteous very respectful and they handled everything with care very appreciative that we have a furniture store like Ashley Furniture. The best experience furniture shopping I've ever had thank you Ashley Furniture read more

Sales manager in the store is nice! But delivery team is really terrible..... they moved our appointment for delivery three times. Then finally they came in 2 weeks after purchase, but they didn't call before as we ask so we were not home. They only called when they were outside. So I asked to wait 25 minutes, I left work and came home. But they left as soon as I came home. I saw their truck on my street. I asked dispatcher wait, but she said she couldn't reach them. After that I called and their manager said that they will try to come back same day, if not next available delivery will be on Saturday, in 3 days. I said okay, I will be home and wait. Nobody called, nobody showed up. Okay... now it is Friday I call them to check time for Saturday and they says you're on schedule for next Tuesday... and again they don't why last time manager said that delivery will be on Saturday because in their system available appointment is on Tuesday only. It will be 3,5 weeks on Tuesday as we paid for this bed and mattress. Manager Robert just offered me to cancel order at all or wait delivery on Tuesday. He doesn't care about customers!!!! His manners are extremely not nice, he even didn't tell that he is sorry. Terrible service, I will not use them again even if they will give furniture for free....... read more

Had a bad experience with them in 2010 and swore I'd never walk back in the place. Change my mind I'm glad I did. Met a young man named Abraham no high-pressure just showed me what I asked for and made the sale. read more

The worst customer service I have ever experienced. The sales associate told us the price which he states in front of two of my family members "includes tax and delivery". He did not go over receipt with me and rushed me to sign papers which I still thought was credit card application and low and behold the price was 400 dollars more than expected. We then called the store , nobody answers even after leaving a voicemail. My husband calls corporate customer service and says "it must have been miscommunication" and there's nothing they can do about it. It was NOT miscommunication it was a lie and manipulative. Then I had a question regarding the credit card I was given and the corporate number refuses to help you because it's different than the in store purchase credit cards. And again to no surprise no answer at the store. Finally corporate gives me number of the bank that Ashley uses and I was on hold for 30 minutes and still never was able to speak to a human. I will never be purchasing anything from this company again. read more

Furniture price is low and now I understand why. I purchased a leather sofa and love seat i and I also purchased the Montage protection plan. The spring on the sofa broke after one year but when I tried to file a claim with Montage I was told it was not covered. When I purchased the plan through Ashley I was told that EVERYTHING was covered. The leather is also fading an the seat cushions are cracking and once again Montage denied the claim. I called Ashley and told and requested to pay to have my sofa repaired and was told to try to find a company that works on furniture because they no longer service the furniture I purchase. I have referred 3 family members to Ashley but I will never refer nor step foot in an Ashley store again. The Montage warranty is not worth the paper it is printed on. read more

I normally don't feel the need to bash a business, but this experience was so terrible I made an exception. This store has the worst customer service I have ever experienced. The staff was pushy, unprofessional, botched my order, and were un-accommodating for THEIR mistakes. The morning of my "delivery" of couches Ashley was a no show. After spending an hour on the phone with their manager, we were informed the delivery was pushed back 3 weeks (and note we placed this order 2 weeks ago). After talking in circles the manager encouraged us to come in to find a solution and we (mistakingly) agreed. Entering the store we did not receive one apology and only experienced management's 'it is what it is' mentality. They gave no options and instead proposed that we compromise on type of furniture, and spend a little more money so it can be delivered in 2 weeks. We ended up canceling the order. I now don't have furniture for my new apartment and (honestly) feel screwed. And (the best part) on the final refund receipt we saw Ashley actually charged our credit cards TWICE. Every yelp review for this business is 100% accurate and I beg anyone thinking about ignoring the reviews to take them seriously and avoid this business like the plague. read more

We bought a mattress and tried to trade it on another after 2 days. The managers would not allow us to trade for another mattress. They said Texas law would not allow returns. We went to another furniture store a few blocks away and they said there is no such law and they take returns all the time.The store manager lied, this is not a reputable business. Mike L read more

If you could give no stars we would have given it! Ashley furniture has the WORST customer service so stay clear! We received damaged furniture so we called the same day we brought it home. After being on hold, on and off for over an hour they decided they would they would send fabric to repair the holes. We weren't thrilled since we paid 3,000 for a new couch but we decided ok. After 2 weeks of no fabric we called and they forgot to send it! After another hour or so of time they said they would replace the furniture but we had to bring the pieces back to the store. Basic customer service would be, you messed up so you fix it, but no! After more hours on the phone sending pictures and emails they wouldn't budge. Either pay the delivery fee or come get it your self. I must mention that emails weren't responded to as well as phone calls not returned, leaving us to call back. It has been almost a month since we got our couch and we decided we no longer would waste our time calling the customer service line so we decided to call the store. The lady helping was very kind and I believe did her best. The best they could do was resend the fabric! And we have to wait another 4-6 weeks to get it and then call to schedule a technician to come out. How embarrassing! PLEASE, PLEASE, PLEASE do NOT do business with them!!!!!! Needless to say we will never make another purchase from them and we will be filling a claim with the better business bureau! read more

We purchased a leather recliner sofa with a warranty in case there were any issues. I called today because one of the recliners is not sticking, so I was sure that it was covered. Well, I found out that the 299.85 I paid for that warranty does NOT cover the mechanism, but it would have covered it if we would have urinated or burned the couch! I am floored and will NEVER buy from them again. Now, keep in mind that I have always bought from Gallery and their customer service is amazing and their warranty has always exceeded my expectations. Gallery also gives you any unused warranty back as a store credit after three years. We actually got a free console two years ago. Folks, you get what you pay for! I wouldn't give Ashley another chance after this incident. read more

If I could give this place zero stars, I would. The story seems to be pretty consistent, the sales people are super nice, you purchase the furniture and then bam, poop hits the fan. I purchased a couch 2 weeks prior to the scheduled delivery date. On the scheduled date of delivery I waited at home all day, periodically calling the store to find out when it would be there. Initially they said between 3-4pm, later it was, "it will come before 9pm", then it was "we can't get a hold of our delivery people, we don't know where your couch is". Later the excuse was something about their warehouses changing and my couch wasn't at the right warehouse (well they should have known that and told me the couch wouldn't be ready to deliver, they had 2 weeks to let me know there were warehouse issues). Then someone told me we can deliver the couch on a certain date, this was followed by someone telling me, "no, we can't deliver on that date". They were such morons, and had no clue about anything, so I canceled my order. It is one month later and I am still fighting to get the rest of my money back "we forgot to reimburse you for your Montage plan". Now I'll have to wait another 2 weeks to get that check in the mail. They really are morons at this store. DO NOT BUY FROM THEM!!!!!!!! The price may look right, but it's not worth the crap you'll go through. Consider yourself warned! read more

DO NOT WASTE YOUR HARD EARNED MONEY! Wish I had seen these reviews before buying from Ashley. Worst customer service I have ever experienced. Bought a floor model sectional which I was assured would be moved to the back room and wrapped up. Came by to pick it up a few days later. Called in advance and was assured it would be ready. Sales people walked around for almost 20 minutes before telling me they couldn't find my sectional. They couldn't find it because it was never moved. Then the lady proceeded to tell me how it wasn't her responsibility to be helping me. Nobody could find plastic to wrap the furniture and they had nobody available to help load the furniture. Used the delivery service once before and unfortunately didn't see how horrible of a job they did assembling my furniture til after I had already purchased a second item from them. The furniture came with predrilled, threaded holes but the delivery guys just ran screws into the furniture which split the wood. They also installed several of the claw nuts upside down into the bed slats instead of using the obvious predrilled holes. Unfortunately I didn't see this until after I moved and after I had already spent more money with them. Oh and to top it all off the manager would not come out to talk to me and never returned my cals. read more

I have never felt so disrespected in my life. I went to Ashley Furniture store on Juanary 31, 2014 to purchase kids furniture, which were over $2000.00 in total purchases. On February 12, 2014 they were in my house to deliver the furniture, which included a dresser, three mattresses, a mattress cover, and a reading desk. The first delivery man that walked into my house did not wear a shoe cover. I had to remind him about covering his dirty shoes before stepping on my carpet. He got angry and pointed at the bluish spot on my carpet (which my five-year-old child accidentally left on my carpet with his marker) and said, " but, what about that?" It was just a small size stain from a marker which could easily be removed, which was different from the outdoor dirt/mud under his dirty shoe. He grudgingly put on the cover on his shoes after insultingly arguing with me. Come to think of it, the fact that my child left a stain on my carpet does not mean a deliveryman - a stranger has a right to leave a stain on my carpet as well. NO, HE DOESN'T HAVE THE RIGHT TO LEAVE A STAIN ON MY CARPET!!! Even with that stressful ordeal, there was a stain on the mattress which they claimed was from their hands, which they reluctantly cleaned with a wipe, tossing the used wipe on the ground in my compound, littering my compound, on top of all the insults and ordeal. I had to remind them to remove it when they were leaving. They left a three inches cut on my living room sofa, while delivering the dresser. I just found out after they had left that the cut resulted from the careless and negligent delivery. I've had this sofa for about eight months now, which is worth over $2000.00, and which is now damaged, thanks to this rude, unprofessional delivery men. I understand the delivery men are uncultured, and that this is an undergraduate and illiterate job. However, they did not have to be a graduate/literate to have good manners or to have respect for other people's properties.I called customer service at Ashley furniture to make a complaint but after being put on hold endlessly, I decided to write this review for others to know about this ordeal, in the hands of the delivery men at Ashley furniture. read more

One star is more than enough. People you need to RUN AWAY from this store because you think they have a great service or on time delivery. You pay river oaks price but unfortunately you get harwin dr service. I ordered furniture and I paid for it in full yet I never received it because they have delivery and warehouse problems. They reschedule the delivery 5 times over a month of waiting and still they don't have the furniture in stock. They only let you know that on the delivery date. On top of all that their manager or supervisor didn't even bother to talk to me or tried to help the situation. I will say very bad customer service, very poor delivery and warehouse management. People you need to RUN AWAY from this store. read more

I would give 0 star if possible. They are not well informed. bad customer service, Don't ever ever buy their montage protection plan. Ashley holds no responsibility of it after selling and getting to a customer service rep is a pain. read more

We purchased a sleeper sofa on March 18, 2016, was told delivery would be May 10, 2016 and credit card was charged on March 21, 2016. All the companies I have ever dealt with do not charge credit cards until item is shipped or ready for delivery. Decided to wait. Then was told delivery would be May 23, 2016. We decided to wait again. Then was told delivery would be June 7, 2016. Told them to cancel and they told me it would take 4 two 6 weeks to refund my money which was way paSt the new delivery date of June 7, 2016, although it only took 3 days to collect their money from me. Decided to wait again. Finally, on June 7, 2016 we received the sofa. Needless to say we checked the sofa over very carefully. We noticed there was no indication the sofa was treated against stains which we paid extra for. When we questioned Ashley we were told we paid for Montage. They say that a stain would be removed by them anytime in five years. So I paid 190.00 for passive stain removal instead of active stain prevention. Now if that isn't a crock i do not know what is. I WILL NEVER EVER BUY ANYTHING FROM ASHLEY HOME STORE AGAIN AND I WOULD STRONGLY ADVISE ANYONE THINKING ABOUT IT BE VERY CAREFUL. They did offer for me to pick out another sofa, but my wife and I found a sofa in Ashley that we like and fit in with our lifestyle. There were no other sofas we liked in the store. THIS IS ONE STORE THAT HAS SEEN ME FOR THE FIRST AND LAST TIME!!!!!!!!!! read more

My fiance and I purchased a bedroom and kitchen set from Ashley furniture. The pieces were beautiful and our salesman, Cody Kemp, was very friendly and helfpul. We walked out of the store feeling good and excited for the delivery. The delivery was canceled by Ashley without our knowledge. We only discovered this fact when we called on the day of our scheduled devliery to confirm the time. After much arguing and several phone calls, we were told that our furniture would be delivered that night. The delivery driver showed up just before midnight and told us that the furntiture wouldn't fit. We insisted that it would but to no avail. He left and we ended up sleeping on the floor (we had given our bed away to charity when we purchased our new one). Delivery was rescheduled for the following Monday (2 days later). At 10pm that evening we were informed that the delivery had been canceled and rescheduled for the following day. The drivers arrived the next day as promised but only half of our furniture was on the truck. We were told that according to their records, all of our other pieces had already been delivered. Finally, our remaining items arrived the next day. After the driver and his crew left we noticed that our bed had been assembled backwards and the drawers underneath were not functional. After another call to Ashley we were able to schedule a time almost a week later to have a crew come out and assemble the bed correctly. This crew arrived, assembled the bed correctly, but broke one of the under bed supports in the process. We have placed numerous calls to Ashley and have rarely been able to speak to a manager. When we do finally speak to a manager, we are told that they will call us back with a resolution. So far this has not happened. After several complaints without results to our salesman and the store manager Mike Gomez we asked for the name of the regional manager. We were told that they would not give us this information. This is by far the worst experience I have encountered as a consumer. Please heed my warning and take your business elsewehre. read more

I've never felt with a more unprofessional company in my life. I went to the store late January to shop for a bedroom set. Found one for a great price, and it came with a tv. Sales associate was very helpful. The delivery is where I have an issue. Scheduled delivery was supposed to be on Sunday, no call no show. They claim someone came by and called. Called customer service and they said they would reschedule. Monday comes and I get a call from cust. Service wanting to reschedule, saying that my dresser was damaged and they had to wait for a new shipment... what? You just told me you tried to deliver on Sunday and couldn't get in contact with me. Something wasn't right, so I reluctantly reschedule for Wednesday. Call them Tuesday to verify delivery time on Wednesday, they say between 130 and 430, and to confirm the items. You're just getting a dresser correct? Um no you haven't delivered anything to me, oh our records show that all the other items were delivered. So after they find out my orders were still sitting in the warehouse and fix their billing errors we schedule a Friday delivery. I was contacted today around 4 saying that I am the first stop tonight and they should be out Between 4 and 10pm. He was to call once he left the warehouse, it's going on 8pm... still no call. Long story short, stay far away! read more

As of today, I still haven't been contacted by Ashley Furniture as indicated by their response to my review.

The purchasing experience was great actually. We made 2 changes to our selection before we made it final. That was October 6th. We were told the items were "backordered" and it would be November 10 for delivery. November 10 the delivery service told us that our table top is on backorder and they only have the chairs and the table base we're going to be delivered. In addition, part of our couch was on backorder as well. The manager apologized but told us that the soonest both items would be available is November 28th and even still that delivery date wasn't a guarantee. Nobody tried to give us a discount or even tried to keep our business and let us simply walk out the door. I'm not understanding how even after it's taken a month that pieces of the items we ordered isn't available? And even more disappointing is that we were told on the date of delivery that they were not available. Who does that? We were patient and I even took a day off just for the delivery and we are told we get half a table and couch? Ridiculous. Don't buy from this poor excuse of a furniture store read more

The most awful customer service I've experienced at a furniture store. Salespersons very unfriendly. I was supposed to pick up my order at the store (which I thought would have helped me avoid all the delivery issues described by everybody else who has posted a review), but after 45 minutes of waiting they told me my lamps were damaged, and had to wait an extra couple of weeks to pick them up! Extremely disorganized and have no respect or consideration for customers' time. read more

Excellent attention. Nice furniture selection. Byron was an exceptional salesman and the purchase's process was smooth and quick.

I never write bad reviews but I am so upset with this store. Me and mom bought her a very expensive king size mattress a few months ago. The mattress was uncomfortable and gave my mother and father a really bad back ache and my mother started getting headaches every morning. We told the store about our problem and they sent some one to check it out. The guy assessed that the mattress was 1.5 inches off and it was defective. We asked the store to replace it because they even claimed it was defective. They refuse to exchange it because my parents bed sheet stained the mattress. It wasn't defective after the stain but before the stain!! Like bed sheets are going set a huge king size mattress 1.5 inches off!! They are finding every silly excuse in the book to not change mattress and now my parents have to suffer because of it. I would recommend that no one buy from this place. We even bought a sofa set from them at the same time and their people had to come to our place twice to fix the defective piece!! WORST FURNITURE PLACE!!! read more

If I could give negative stars I would. I purchased over $2000 worth of furniture from Ashley the middle of May. The first available delivery date was about 10 days out. They called me 45 minutes before my scheduled delivery and told me they were not delivering my new bed. They rescheduled for June 1st. I then got multiple phone calls and text from them telling me "we may be able to delivery earlier" when I called they told me they were not able to deliver until June 6th. How the 6th is before the 1st is lost on me. I told them at that time I wanted to cancel the bed and wanted a refund for my bed (as there are several other stores in town that offer same day delivery). I was told I could not cancel after the 48 purchase window. (however, they did refund my delivery fee) I took over 2 hours off of work to accept the delivery and they delivered me broken product. Since I've been sleeping on a mattress on the floor for over 3 weeks I had to have them set it up partially broken and NOW I have to wait around for them to bring out the fully functioning unit. None of this review even begins to touch on the multiple horrible conversations I had with their "customer care" department. My sales experience was ok (I'd give it 3 stars) but every one I have dealt with since then has made me NEVER shop at Ashley again. read more

Cody Kemp and Sunny the store manager are both highly unethical, unprofessional and bottom line cannot do one thing right. I was overcharged and some protection service fee was added to my credit card without my authorization. BEWARE BEWARE. I had to call and spend hours on the phone until I got a partial refund. When I finally received my delivery which arrived late by the way... it was of course the wrong items. There are plenty of Furniture stores in Houston. Stay away from Ashley furniture store 610-and San Felipe location. read more

Stay far, far away from this place. From the minute you walk in, is it unbelievably ridiculous! We went to buy a bed for our toddler and the sales associate kept trying to talk us into buying the "armoire" and I looked around and didn't even see an armoire with this particular bed. Then I finally realized that the sales person was pointing to the canopy hanging over the bed and she honestly thought, this was called an "armoire". When I told her that this was in fact a canopy, she asked me what and armoire was???/ I was dumbfounded. I am not even in the furniture business and I knew what the heck an armoire was! Anyway, then we went to look at mattresses and she was clueless about those too. We kept asking her questions that she had no idea what the answer was. We finally decided on the mattress and were ready to buy (we really should have walked out at this point but we had a stupid $200 Groupon for this place and wanted to use it or else we would end up wasting the $50 we spent to purchase the Groupon). Anyway, the sales person originally told me that the mattress was not available for another week which we were okay with. We went to pay and the cashier (who took forever to process the sale...at least 45 minutes) finally took my credit card and then handed me the receipt. I said, "what about setting up the delivery", and the cashier replied that it showed in her computer that it was all set for June 14 (which was 1 week after the original date the sales person told me). I informed the cashier of this and the cashier said that the sales person probably made a mistake b/c her system shows that the mattress would not be available until June 14. Again, we should have just cancelled everything at that point (which my gut was telling me to do) and just gone to Gallery Furniture. So we got a call this past Saturday informing us that the furniture would be delivered between 12:30 and 3:30 on Tuesday. I asked if we could have later delivery time so I wouldn't have to leave work early, and the woman said she would have to re-schedule to another day to accomodate any specific time requests!!! They had more than 2 weeks to contact me to set up a good delivery time, but instead, they wait until 3 days before and lock me into a time in the middle of a work day. Fine, I took a half day from work today. Well, I then get a call this morning verifying the items to be delivered and guess what??? They got the order WRONG!!! The store "manager" called me back to apologize and offer a $50 store credit since they would have to order the correct items and re-schedule the delivery which could take another couple of weeks!!! I said no thank you, please give me a complete refund. They told me that I would have to come to the store for the refund and I told them NO, I will never step foot in your store again, I want my credit card refunded over the phone or I would call my bank to have the charge reversed on their end. I got a call back stating that my credit card would indeded be refunded without me having to go down to the store again. I am now on my way to Gallery Furniture, which I should have done in the first place! BTW, Groupon was gracious enough to credit me the $50 that I spent on the Groupon in the first place! read more

As I walked in, I was greeted by enthusiastic furniture representative, Laquita Hunter! She made my furniture shopping experience a joy. I told her what I was looking for to decorate my new apartment. She was informative, knowledgeable, & best of all - she has an amazing flair for interior design. She made the buying process a painless experience... I strongly recommend her to meet your furniture needs! read more

This store is TERRIBLE and I would never recommend buying furniture here. I bought 4 dining chairs, 3 were delivered and the other has had the delivery rescheduled more than 5 times. First it was broken, then it was lost, now they aren't giving me any explanation when I call to inquire... It's just "not there". I've been waiting almost two months for ONE chair to be delivered. I have complained multiple times to the store and to headquarters and have gotten nowhere. No one can tell me where my chair is and why they can't deliver it. I've also been promised a refund for my troubles more than once and I've never received any money back. It's just ridiculous at this point and no one in the company cares. It's a horrible business with terrible customer service. read more

worst experience ever!!! i beg you not to buy furniture from here. they are the least customer focused store and company as a whole that my wife and i have ever experienced. they do not live up to any of their promises, they are rude and still have not resolved our issue after bringing it to their attention on the 14th of november. yet again they where scheduled to pickup our furniture that has been promised and scheduled to be picked up and my wife took off work again today and they state they don't see it on the schedule and that it will be another 7 days before they can pickup. please please please do not purchase from here. it is not worth it. read more

We visited the Ashley store in Sugar Land and met with Chris, our sales representative. He was very, very informed and and had exceptional knowledge on the layout of the store floor, when we questioned him about the whereabouts of the sofa/ loveseat set we were there to purchase. He went directly to the items and reassured us what a wonderful addition these would be for our home and along with other pertinent details. We met the manager who introduced himself while we were there. We also purchased a dinette set and two (2) nightstands, that Chris quickly located online and I replied those were the exact items, we were interested in viewing. We were so glad to have Chris there to help us navigate thorough their enormously, large showroom which seemed daunting to us, but was no problem for Chris. Very knowledgeable and positive attitude to boot. When you visit the Sugar Land location, be sure to ask for Chris. read more

I went to Ashley Furniture on 4/23 for the Easter sale and was very welcomed by the Easter Bunny. The sales associates all seemed to be in a great mood and the sale price was awesome. I scheduled my delivery for the next Tuesday, at which time the drivers assembled all of my furniture. I am very satisfied with the service I received at the store located on 610 and San Felipe and would recommend it to anyone looking for furniture. read more

I came in here because I was looking for a bedroom set for my daughter and the lady that helped us extremely nice so we went ahead placed the order , we were suppose to receive 6 pieces but three pieces were damaged so they ordered my pieces for me to receive within three weeks , today was three weeks and now they are saying that they only have two pieces because one of the pieces is damaged now I have to wait another 3 weeks for my piece to arrive , is taking a period of 2 months for me to complete my set ; this is ridiculous....they would off receive no star for poor service but you can post it without at least putting one star.. read more

This place is the worst furniture company we have ever dealt with! We recently bought over $20,000 in furniture at Gallery Furniture and has a great experience. Delivery was phenomenal! We found two chairs we liked at Ashley and purchased them with a promise of next day delivery from 11-2. My wife takes the day off and waits, and waits and waits. She leaves to run an errand at 7 pm and while out received a call stating they were at the house but couldn't wait. She rescheduled with a delivery of today... No call... Nothing. We stop into the store only to be challenged on whether product was received or not, told there was nothing they could do until "tomorrow"...IF they at the customer service center even are working tomorrow. They argued with my wife and told her it would be better to get a refund from American Express than deal with their service center. We want our chairs! But still no resolution. Manager could care less about us or his company... An absolute joke! Should have known better... read more

After posting my review someone from Ashley Furniture replied to my comment requesting my contact information in hopes to rectify my issue. This was one week ago that I sent my contact information to the email address that was provided to me. I have yet to hear from anyone at Ashley Furniture. I'm not surprised :/ This is exactly the "customer care" I have grown to expect from them. read more

Literally the worst company to buy furniture from. During the process of getting your money they are so flexible and they will do whatever it takes. However, once they get your money they are incompetent and inconsiderate of their customers. I ours chased furniture back in September and they delivered the furniture damaged. It is now pretty much November and I have stayed home now for a total of 10 hours waiting in them to deliver my furniture. Each time they have given me a different excuse as to why the delivery truck never made it. Each one of those excuses were at the fault of the company. Today, I took imitative because I know they are not very reliable and the lady informed me that everything would be fine. Of course they never showed up. I was told that man we understand this is our third attempt but all we can do for you is a $50 store credit. Nothing in your store cost $50 and I'm disappointed that's what you think of my time. I have filled a molding with the better business bureau and will be filing another tonight. There are to many companies to be treated so horrible by this one! read more

Great overall shopping experience! My husband and I were greeted at the door by smiling faces. The employee helping us was very polite and knowledgeable, and provided lots of viable options to us. We have a big living room and needed to find a couch large enough to fill the space that also fit our style. We were able to "build our own" sectional that works perfectly in our house! Delivery was easy, and the time frame was able to be changed when I learned I could not be home for the original time we set. Note: purchase the warranty plans! One of the springs in the chaise lounge part of the sectional popped out of place while we were rearranging the room. I called Ashley and they sent a tech out to inspect the issue within 2 days. He cane prepared with tools and was able to not only determine the problem but fix it right away. 30 minutes later my couch was perfect again! Will definitely be returning soon for more!! read more

Had the worse first time and will be the last time ever going to Ashley furniture store. First the salesperson got my order wrong, I purchase mattress for the grandkids and a dresser, not knowing I needed to say that I wanted both dresser and mirror but they were together. So when delivered there was no mirror. Salesperson was very argumentative and I had to go back in to the store to get mirror and put together myself and after picking it up it did not have the right parts in the box. Needless to say we still don't have the mirror up with the dresser after 3 weeks. Will never do business her again. Gallery furniture store will be my store from this day forward. read more

The sales person was OK and we liked the table we selected, problem was with the pick-up and exchange. We had to go to their warehouse to pick up our item ($138 for delivery is a bit steep), it was an hour away and they would not deliver to the store. Fine, I picked up the item, got it home, and put it together only to find it was damaged. We called the store and they told us we'd have to return it to the warehouse and pick up the replacement there. They gave my wife a number and we asked if there was anything else we needed to take or say to them when we swapped it out, they said we had everything we needed and they would be expecting us. When we got there the lady working the counter said she didn't know anything about the item and the number we had didn't mean anything to her. After 10 minutes of going back and forth we finally called the store (she never called or even made an effort). After talking with the store they said everything was in order, so we handed her our phone (yes, we had to call) the lady at the store was able to walk her through the change process. Having to spend an extra hour trying to work with them and driving 4 hours because they would not deliver to their store made the whole purchase experience feel wrong read more

Worst furniture store EVER and I believe this is the worst Ashley Location there is. Customers clearly don't come first and they make it known! Spoke to 2 managers there and they were ok with losing me as a customer and could not resolve my concern to my satisfaction! Do not go there. Do not waste your time! read more

I'm so upset with Ashely's Furniture. I ordered a dining table from them and was told I was going to get it on Friday. I even got a call Thursday letting me know my delivery time. We took out our old dining table in preparation for the new one. Only to get a call Friday morning telling me there was a mix up. They had the paperwork but not the the furniture and I would have to wait until their next delivery date a week out. I think what irritated me most is the customer service rep. She just didn't care. Anyway I call the store back and speak to the manager. She apologized and said she could get me my furniture Tuesday. I get a call Monday letting me know my delivery time would be from 2:30-5-30. This time I have to take off work. I'm waiting no call and it's 5pm. I call and the rep says they were stuck in traffic and are a couple hours behind. It's Houston so that's a believable lie. She said you should here from someone soon. 6:30 rolls around and I get a call saying someone will be there 10 to 20 min. At 7:30 still nothing. I call and the this time the rep tells me that the driver's truck broke down but if I wanted to meet him to pick up my furniture I could. I sore that rep had lost her mind.. who does that. At that point I knew I wasn't getting my table. I get a call an hour later asking if in a perfect world could I possibly wait until tomorrow. He couldn't even guarantee me a delivery for the next day. I was so upset I just canceled my order. I'm pretty understanding and if customer service had handled it differently I would have to leave a bad review. And now I'm without a table and it sucks going from store to store when I had already found something I really liked. Just really disappointed. read more

I wish there was a negative star rating. This was the worst ordeal I have ever been through. All the reviews about the delivery problems are true. They screwed up the delivery date so we got that fixed. Then they couldn't deliver as promised so it was rescheduled to the next day. They then called the second day to say they couldn't deliver it then and needed to reschedule. All this for a $150 delivery fee. When we said no and we wanted a refund, we were told it would be 7-14 days. When I told the customer service person I would contact their corporate office, she said, "I am the corporate office". We still don't have our money and it's been 7 days. DO NOT go to them for anything. Once they get your money, they could care less about you. The customer care is a joke, they hang up on you, disconnect you, and get nasty attitudes when you challenge their mistakes. read more