Ashley delivered a new recliner. The original was defective. They did come through to back their product. Thank you.

Ashley furniture is trash and so is their customer service! I have been trying to get my sectional fixed for 4 months now. It's covered under warranty and it has been a NIGHTMARE dealing with customer support. They have not ordered all of the materials needed for the past 3 scheduled repairs, they can't get the scheduling figured out, I've had to miss work 3 times now because the person I talk to schedules me for afternoon who CB I can do then their automated system overrides it and puts it for a morning slot making me miss work. I've been trying to speak to a customer service manager for over a month and no one will call me back. The couch is a substandard product and after only 6 months the cushions deteriorated, the seams have busted, stitching is coming out and the fabric looks like it's 5 years old!!! Ashley Furniture is the worst company ever! read more

Everything needs to be improved. Your sales staff that puts in the wrong order so now we are 6 more weeks out, no response. No clue why they are still in business. They need a CEO to handle. Definitely our last furniture set order from them. Good luck to any other buyers, I feel for you. read more

Horrible store and customer service. Placed and order needed to cancel part of the order , tried calling customer service they give you the run around. Proceeded to go in-store make contact with a supervisor named Mariana , after telling me I'm going to help you, she continue to help employees left me waiting 20 minutes as I got nothing resolved or helped and left the store . read more

Frustated with their Isanti Bed. The wood is frail and fragile. After few months, I started to notice pin holes on the bed frame with white powdery coming out on it. I tried to call for a bed frame replacement or buy a certain part but they says since my warranty lapsed already they cannot replaced it. So I need to buy a new whole bed. Don't buy a wood furniture from them. It will be just a waste of money. I will buy from other store from now on.. read more

Ashley Store - My bed frame - Furniture Stores Near Me - Kissimmee, Florida

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I had a really good experience with a salesman here at Ashley Furniture. We needed a loveseat and some stools for our new house, and we were shown some great Labor Day deals. We found a lovely navy loveseat that we fell in love with. We made the purchase and got the sofa and two stools within four days. Everything was very smooth and seamless. I would definitely come back to this location to make another purchase. read more

It has been almost two weeks and the problem has yet to be resolved. Its very difficult to speak to a person and when you do speak to someone their english is not good. I received an email with an invoice but not informing me of the exchange of the tv stand just an email. No one has addressed the scratches to the headboard and the night stand wood at the bottom of the bed is broken. No resolution. In order to get the matter resolved because customer service is an epic fail I will have to visit the store. Dont go to Ashley furniture if you want poor service and broken and scratch furniture. read more

If you need furniture, go see Cesar!!! He's amazing and patient! He helped us find the perfect sofa to fit our needs!

Maria was great we were looking for a king bedroom and we got exactly what we were looking for!

Complete Incompetence! Where do I even begin? This is the second room of furniture I've purchased from this company this year, and it's been nothing short of a nightmare. The first delivery, a master bedroom set, was a complete disaster: it took two months to arrive, and despite being given a delivery date, they didn't show up. They rescheduled THREE times without any prior notice, and each time I had to rearrange my workday to be home for delivery. It was an incredible inconvenience, especially when, after all that, they'd just call at the last minute to say, "Sorry, we couldn't make it." But we decided to give them the benefit of the doubt and ordered a dining room set. The delivery was scheduled for yesterday. I took the day off from work, as they gave me a delivery window of 3:00-7:00 PM. At 8:00 PM, I got a call telling me they wouldn't be coming. They said they'd deliver the next day and promised to call in the morning with a more specific time. So, I had to take another day off work and inform my boss. Now, here's the kicker: I just received another call saying the delivery team is too busy today with other scheduled deliveries and won't be able to make it. My delivery, which was bumped from yesterday, is now being pushed back again--because other orders are a "higher priority." Are you kidding me? Now, I'm left waiting to see if they can deliver over the weekend. But here's the real punch: I only get 7 paid days off a year, and I've already used 5 of them just waiting on this company. I'm down to 2 paid days off left, and I will be taking a week off after Christmas to see family in Ohio. I'll have to take most of that week unpaid. To say this is my last purchase from this company is an understatement. I am DONE. They're lucky I haven't canceled the dining room delivery altogether and gone back to get my $3,000+ refunded. read more

We purchased approximately $18,000 worth of furniture in October 2023. We paid extra to have the furniture assembled by Ashley. They forgot 2 supports for one of our couches for our Florida room. We noticed this and contacted the store, when we noticed the couch sagging in the middle. They said they couldn't help us and we needed to use reguard. We starting dealing with Ashley and Reguard on October 2024. We still cannot get the to supports sent to us, we will install. The store says that it is not their problem and we must deal with Reguard. The claim has been under review 3 separate times and no one at the insurance company, that Ashley was very pushy in having us use, and no answer. Worst customer service from Ashley and the insurance compay, which I will be is a division of Ashley. Horrible company, they want your money up front, sell you as much as they can and then drop you. read more

Ashley Store - Furniture Stores Near Me - Kissimmee, Florida

Customer service and sales representatives in store are good. Their call and delivery service and drivers are HORRIBLE!! Their call center gives different information each time you call. Not sure what delivery service they use, he was rude and act like he couldn't understand me. They delivered my bed set and put it together poorly. I now have to wait 2 weeks for them to send someone out. I can't sleep on it because I don't feel safe. It's sounding like it's going to crack. I have another technician appointment for someone to come and check on scratches and chipping on the headboard and foot board. I noticed this immediately but as I started the driver didn't stay as I was told he would until we made sure everything was done right. So we had to go back to the store and show them. Also it was on our contract for them to remove the old mattress and they didn't. Said they were not sanitized. For them to be 11 years old and constantly slept on. read more

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UPDATE: store manager refuses to refund money. After speaking with him twice. This is not the way to do business. read more

Ashley Store - Furniture Stores Near Me - Kissimmee, Florida

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Sales Order 511991860 Customer Service Case number 07686854 The outdoor furniture delivery was on July 5th and by August 2nd I was already requesting a furniture replacement due to discoloring and loose screws, after only a month. They replaced part of the set. Later, the discoloring happened again in a few weeks. When they delivered the replacement, one of Ashley's employees told me that it was going to keep happening, that I wasn't the only client with this issue and he recommended that I request a change. I quickly contacted again to request a return or exchange for another model. Two employees visited on two occasions, one American and one Latino. One told me that it was discoloring due to use but it was only outside for one month. The Latino told me that he was going to include a furniture replacement with his notes. It turns out that both solutions were in Ashley's favor. It is unacceptable that a month after delivering the 5k furniture, they change color irregularly and have missing screws. The entire piece of furniture is made of only 1 material but only some, not all, parts of the furniture change color. It is unacceptable. I have made multiple calls, spoken with supervisors, they've escalated the issue but no one has resolved it, they say they are going call me and do not call back. I ask that they exchange the furniture to a different set or give me my money back. I include all management of emails and people with whom I spoke. More that 15 emails incluiding photos ( I have all the evidence) Many calls to customer service Supervisor Charles & Lensord Customer Service Agent Adrian, Yahaira,Johanna. Waiting for solution, Pamela Ramos read more

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Shirley was Amazin during our shopping experience. Helped us at the last minute since we arrived late. Very happy with the result we did not feel rush, oversell or rush to buy. We got what was needed and love it. Thank you soo much! read more

Ralph was the best! Trust me, look for him for anything you might need! Real down to earth and HONEST!

I've made two separate purchases from this Ashley HomeStore location. The first was in April when I bought a bed frame, mattress, and electronic adjustable base and the second was yesterday when I purchased a 3-piece set if dressers and dining room set. Unfortunately, I don't remember the name of the saleswoman who helped me in April. The person who helped me yesterday was Daniela Martinez. Both ladies were delightful -- they were helpful, knowledgeable, and not at all pushy. They made the entire experience easy and enjoyable. The gentlemen who delivered/assembled my April purchase were professional and careful and I hope the same will be true when I receive yesterday's purchase, read more

Stephany was knowledgeable, funny, and helpful. She let us take our time to browse and ask questions. Will definitely be back to shop here with her again. read more

Oh boy. Well, we'll see if I can update this if I ever receive my furniture. Over $5k and all of it was supposed to be in stock. A full dining room and living room set. It was all supposed to arrive on 12/23 just after a renovation and just before Christmas. A 24' truck shows up with a single dining room chair.... The driver was puzzled. Their dispatcher and manager could do nothing that day of course but I was shocked to find that they had 1, given my furniture away(admittedly). 2. now planned to deliver my furniture in 4 shipments. Keep in mind that when they deliver they don't tell you the time of arrival until the day before and it's a 4 hour arrival window. Who has 16 hours to wait around for this stuff?!? The worst part of all of this was that we had gotten rid of all of the previous furniture so we were spending Christmas and New Years on beach chairs and a card table.... I called the store directly and they're saying they'll try to get it all to me in one deliver 3.5 months after the order was placed. I know that due to COVID many sets are delayed by even a year. According to the sales associate when we ordered these items, all were in stock immediately. UPDATE: Finally at the end of January the dining room set arrived and the leaf was damaged in the box. The delivery person noticed it and took a photo. Instead of replacing it, they're insisting that their technician come to my home to try and repair it first. So now I'm paying them all this money for damaged and repaired furniture...not new furniture. read more

Ashley Store - The one chair that arrived. Very nice chair. It was just lonely lol. - Furniture Stores Near Me - Kissimmee, Florida

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TJ provided excelent service. They have great variety of furniture and their prices are great.

Excellent values and knowledgeable salespeople. Sales person was attentive but not overbearing. Answered questions, provided insight when asked. Store was clean and I was greeted nicely at the door without being attacked, lol. Recommend the Kissimmee location. Plus almost everything was available in stock quickly!! I was helped through the buying process very professionally by Richard S. Very likeable and funny person who made the purchase process smooth. read more

Please! DO NOT go to Ashley furniture! They will not provide the full item and keep your money. I've been fighting to get my money back for 4 months they're thieves!!!!!!!!! I call customer care share my experience and they hang up. It's been more than 10 times! Be pre warned ! read more

Ashley Store - This is a complete lie! I'm still sleeping on the floor! - Furniture Stores Near Me - Kissimmee, Florida

Bait and switch warranty. Nothing but a bag of lies from the sales people. Decorative seam ripped on $3,000 sectional that wasn't covers.

Rudest customer service ever. Randy the manager is useless. They actually purposely ignored me until I raised my voice. Never will I go to Ashley again. Too bad for them I just dropped a ton of $$$ at Havertys much nicer. read more

I tried talking to them I called 11×3 different days it just hangs up and it gave me a chance to get my experience experience was terrible nobody to provide customer service over the phone read more

1st I wasn't asked what day would be convenient I was just told what day it would arrive... so I have to take off work to make sure I'm home to accept the delivery. I paid close to $500 for a $340 dresser. I take off work missing out on $135 of hours. So I'm looking at an expense of about $630. The truck arrives within the window which is great! Except they brought the completely wrong dresser. They assured me customer service would reach out to me within an hour and in the meantime they would go pick up the correct dresser and be back within an hour as well. 3.5 hours later I'm tired of waiting all day having missed my shift and still no dresser. So I call customer service and the girl I get ahold of chuckles and exclaims that the drivers flat out lied to me and not to expect them to come back and there's nothing she could do to help me and to go to the store the next day. Well after being told they weren't coming guess who showed up at my door another hour later? Yep. The delivery drivers! This time they brought the correct dresser (pictured below) which i clearly wasn't going to accept. So yet again they assure me somebody would reach out to me to make this right. Well nobody calls me till the next day and they only call to schedule another delivery. ( another missed work day ) so now I'm out $760 for a $340 dresser. I explain the frustration to the girl on the phone and she says all she will offer me is $35 off..... that is an insult. Then my sales agent calls to see how I'm enjoying my new dresser.... I explain the situation again and he says that it's not their fault it's the warehouses fault and hurried off the phone without any sort of offer for resolution. So here I am living out of a duffle bag wondering how much money this dresser will end up costing me by the end of this. read more

Ashley Store - Furniture Stores Near Me - Kissimmee, Florida

We wandered in to look around for bedroom furniture on a late Thursday afternoon. We were warmly greeted bY Cesar at the welcome desk and he told us about some great deals and invited us to walk the store on our own to see what they had to offer. 20 minutes or so after Cesar approached us to ask if we found anything we liked. It was so simple and ideal to not feel the pressure from any sales associates. Cesar alerted us to additional options, showed us online furniture and broke down pricing to allow us to make an informed decision. I'll be honest, I went in just to look and I came out 3 hours later with an awesome deal and one great investment. Cesar really went above and beyond with us and took time to show all the best features available in both furniture and beds. Thanks Cesar. read more

Update: Still dealing with the issues regarding a refund. They have continually tried to deliver goods and we continue to refuse them for various reasons which are applicable. Damages or them not even being to schedule a delivery when we are in town. It's gone so far that we are going to employ a lawyer to start litigation so that we can get a refund for products we paid for and never recived in new, undamaged condition. I urge you to take your business elsewhere. This is the aboslute worst customer service I've ever experienced. We will never shop with Ashley furniture anywhere, nationwide, ever again. It's an absolute disgrace that a company would operate with such disdain for their customers. The inability to correct their mistakes is also very upsetting. It's obvious they only care about your money, so, spend it elsewhere. read more

Stay far away from this store. Do not order any products from their online store. I have been trying to return a defective sleeper sofa since 11/30 it is now 12/23 and they have changed the pick up date at least 7 times. Rooms to go is a better option! The management if their online stores is separate from their stores. Poor customer service. Save your money find a reputable furniture store. read more

My girlfriend and I bought a master Cali king bedroom set, with paid for warranty. The bed was amazing until it broke the side rail and footboard, apon calling Warranty/corporate customer care over eight or nine different times... I waited three months for the part to be delivered January 29, I got a phone call on that date stating that they're on back order once again you will be waiting till May 16. I was given the option of a full refund if I could find something on the site comparable to swap out bed set unfortunately there are only four options for the Cali king they have no inventory they make me wait over 45 minutes every phone call with a lackadaisical intelligence of taking information down.. it is yet to be seen if the part will be delivered May 16, after I have waited almost 8 months for a broken bed that I sleep on... I do not recommend their customer service or warranty option.. I might of well bought a used bed off marketplace Facebook.. 407-491-7792 read more

Ashley Store - I have it on blocks until they as a reputable company succeed to meet my needs that I paid for a warranty.. - Furniture Stores Near Me - Kissimmee, Florida

The shopping experience at store with Maria gets a 20 out of 10! We spent 3 1/2 hours on October 5th . We spent over $11k plus we went back several times and spent another $1500 . Maria is truly amazing and has great taste. We built our 2800 modern farm house home and we brought pictures of what we wanted. Maria helped us furnish entire home! We said we would be back after we close on hone to furnish Lanai and get out door furniture. With covid we understood as Maria made clear that it would be two deliveries on October 28th and November 18th . Well once our first delivery came the nightmare began! They broke my new door, damaged one of two couches, no parts on table, no shelves or parts for both nightstands , etc... I have now been 3 weeks after first delivery with not parts or shelving as they keep sending parts for somebody else's furniture, giving us run around , we have had second delivery scheduled, can order, they scheduled and now pushed to November 28th! Our housewarming dinner on 21st abs thanks giving next week ! We have no dining room table or chairs , we have box spring but nothing mattress ( coming today allegedly ) but no bed frame, delivery scheduled for tomorrow was suppose to have everything except table but now they canceled everything till 27th! I've talked to Larry , Tina is MIS, store manager Nathan is on conference calls and never around, and did I mention now the 2 sofa chairs that go with living room furniture delivered on October 28th is " we can't find " or " we don't see on your invoice" ! Customer service calls with these automated messages to tell you delivery scheduled for this day, they call day before to inform to then turn around call you to cancel. You call them and they say ok we see you have 2 items coming and give you excuses ! Basically it has been a nightmare! I will never ever buy Ashley or recommend to anyone! They have beautiful furniture and product . We have furnished both our homes , my parents home and siblings home but never again! It is now November 16th and still nobody has stepped up to help us , provide apology, provide answers and my new home is damaged with Ashly simply staying quiet ! My post on Instagram abs comment removed by marketing team! I will be filing a complaint with BBB and what people to know how they do business . In this economy with people out of work and clients like us who saved our hard earned money , Ashley needs more people like Maria who are passionate and care ! Everyone who we have spoke to , dealt with other than Ashley should not be working in customer service or sales! Shame on you Ashley for tuning what was suppose to be a happy time after us waiting 8 months to build our home and running my house warming and thanksgiving ! I have lost days off work due to deliveries and repairs that never happen! No client deserves this and I will make it my mission to let everybody know how Ashley treats people after they take your money ! They called us today to inform us repair man on way and will arrive in 45 minutes but 2 hours later ? Why are they repairing a sofa that hey ruined when I paid for a mew sofa? I don't buy clearance or floor display . I paid for new , waited 4 weeks and now they want to fix the damage they did and think it is ok . Did I mention they keep sending me parts that don't go with my furniture? Oh that I paid for assembly but they tell you the other guys will do it ! My favorite is the store manager who never calls or who has yet to acknowledge error , provide solution or apologize . Oh just last night they had us eating at home between 2-7pm Delivery of Mattress. They arrived at 9PM ! The guys very nice , professional and they took tie to assemble table. They didn't destroy anything and they did job right! However, we lost entire day waiting for Ashley repair and delivery that showed up at 9PM. The tech from SOFA said no damage to sofa so I guess the air ruined my garage door while my sofa hung stuck in the air and my mother and I are basically liars! I want a NEW SOFA!! read more

I would give 0 stars if that was an option. Ashley Furniture is the WORST! Their quality is horrible. A friend and I both bought similar sectionals from Ashley (I got mine because I liked her so much). Within a few months the cushions on the back were sagging and the couch looked like it was 10 years old. My kids were toddlers at the time but Ashley's kept telling me this was normal and wouldn't even look at the couch (despite us having the warranty). Then one of my children fell through the back of the couch (she was about 13 months old, so still tiny). She fell between the top and bottom cushions and the fabric there gave way, I had to pull her out. But then I looked inside and realized the wood frame wasn't even put together properly and there were nails through it that weren't even holding it together, just through 1 piece of wood instead of going through 2. It was awful. Ashley's wouldn't do anything, I called and emailed so many times with pictures and everything. Never again. It's not just this location. It's the whole company. read more

1) Went there lady was suppose to be checking on prices and availability and he would go help other customers when they walked in... 2) Ok my wife ordered furniture here first order was to show up on Monday second order was Sunday... they asked to have them both delivered Sunday we said no we expected first order on Monday NO PHONE CALL NO SHOW I WAITED ALL DAY.. 3) called store 12 times before someone picked up and explained the situation and she asked if I was home.. ah yeah... then said was scheduled for Sunday which was INCORRECT... asked to speak to store manager already gone for the day at 5:15 pm.. asked for service manager she said she would get him.. waited on phone 15 min nothing said she would have the call me back. 4) called back half hour later they are still busy then she proceeds to tell me she dug into it and it was suppose to be delivered hmmmm. 5) called back half hour later sales manager still busy said will have him call me which they never did. 6) started calling the next day at opening 10 am which they had their voice mail saying the store was closed which went on for 25 minutes so I called another store so they could contact them to turn on their phones. 7) called started getting the run around again after 10 minutes and multiple transfers to the store manager before he picked up... which was NO HELP ABOUT MY MISSING FURNITURE.. told me it was back order which no one informed me the previous day OR my wife is a psychic because she said they wanted to deliver all at once Sunday so the probably won't she was correct. 8) Delivery day rolls around show up bright and early and put furniture together SCREAM THE drawers don't close, ball bearings from the sliders are in my floor, scratched up my walls and front door, they left trash all over my floors, they filled up construction dumpsters and left trash in my yard which we had to clean up everything. I spent 4 grand this is what we got with technicians coming out this Saturday to see if they can fix it. You been warned read more

NO STARS. I received a bed and used mattress. The bed with drops of paint and damage and mattress with bad smell. I called C/S they said "No exchange". I didn't buy it in Clearance. ??????? read more

Ashley Store - Furniture Stores Near Me - Kissimmee, Florida

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The worst customer service experience I have ever had is with Ashley's! Not to mention their poor logistics. Let me start with this, I bought a mattress, an adjustable base and a bedroom set from Ashley's. This was back when COVID was NOT a thing and they rescheduled me at least 3 times to deliver my items making me waste several days of work. Then, when they finally came, they tried to give me a used mattress that was clearly dirty and I had to ask the delivery driver to keep it because that was not what I had ordered. So check all your items and take pictures when things arrive ! They will try to get rid of previous returns from other people and defective items with new buyers! (They do it knowingly). But this is not the worst! 4 months have already passed and their customer service has failed to process a return for the adjustable base that the manufacturer checked and determined to be defective. They will do anything they can to try to dismiss your case if you have a complain or anything like that. Their online customer care service sucks and they will be quick to give you wrong information to get you off the phone if you have a concern or a complain. CURRENTLY, I am still waiting to hear from someone at Ashley's that can finally process and approve this return that the manufacturer already approved because it is defective. Customer service never gives me an answer and out of the 20 calls I've made, no one has idea of the status so I have to bring everyone up to speed on the issue and tell them to communicate with their manufacturer. Talking to a manager is also impossible, they are quick to be rude and if they feel like they can't handle the request or have answer to your questions they will give you the answer you want to hear and tell you that they will process everything within 48 hours so that they get you off the phone and then ghost. When you call back again no one can validate the information they gave previously so you start all over again. So my recommendation from this horrible experience is DO NOT BUY THINGS FROM ASHLEYL'S, don't say no one told ya! read more

This facility is both beautiful and well kept. I've been to this facility twice and bought my bedroom and dinning room furniture here. Both my visits were attended by Luking Martinez, Furniture and Decor Specialist. He was so attentive to our needs, polite and friendly the first time that we decided to stick with him the second time we were there. He was honest about the quality of the furniture (if it was great or not that great). He suggested bundles and would discuss " pros and cons" with us. We will be returning to this facility soon. read more

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The salesman, Dr. Bert is a wonderful person. Very easy to talk to and he got me the best offers. The reason this is not a five star rating is because he told me the delivery would come with assembly. When it was delivered, the drivers told me they do not put it together. I have tried without success to get someone on the phone to have it put together for me. I have a heart condition, I am in remission from lymphoma and I have Lupus. I am not healthy enough to put it together. Either send someone out here to put it together or take it back and refund me my money. read more

Worst experience ever! Delivered a defective chaise and a ripped sofa. Initially said that we would have to wait 2 weeks and have someone come out to see if it can be repaired or if the have to replace. Now no one will call us back.... I mean no one. SO I am stuck with defective merchandise while they decide when they are going to do something about it. STAY away. There are simply to many posts about this exact behavior to deny that most complaints have to have some merit. I wish I had done my research. read more

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Well I waited to write this review until I received my furniture. The service received at the store was nearly close to my expectations. They need some serious customer service training and they need it pronto!! It was horrible, and I left actually frustrated on how I was treated and the whole experience. Then two weeks later I received the furniture and well.... drawers on dresser are not aligned, do not close properly, also the chest drawers did not bring the handles. So they called support, right in front of me, when they told her the issues, she was like "oh Really"??... well she said someone would call me within 24 hours to set up an appointment to fix it, two days later haven't heard from anyone....will keep you all pousted. Well as of today, nothing has been solved, please note, delivery of furniture was on June 22nd.... still dealing with the poor customer service, and still without handles on drawers and a chest with drawers that don't close.... will keep updating, hopefully it will get resolve soon.... read more

Ashley Store - Furniture Stores Near Me - Kissimmee, Florida

5 days ago TED KRAMMER......sales person with a very Disgusting attitude. (after the sale was completed) Please take all the negative reviews seriously. Today is Saturday November 27th, I just received a loveseat and sofa from ashleys furniture . The love seat came all wrapped up in protective packaging, the sofa on the other hand came unwrapped, there wast a satin on the backrest in the middle, dirt marks around the sofa, and scratches around the wood frame. It looked like they pulled out of a dumpster. Do not buy anything at this store..STAY AWAY!!! read more