I bought several pieces of furniture, including a dining set. All was delivered, but the table top. I was told by Donald Sharpe (salesman) to sign the delivery form, because the top would come in a few days. 2 months later, I still have no table top, and no help from the store. They do not return my calls. I've been told on 6 separate calls that Sherry (manager) would call me, but she never has. I've asked for the order number, which Donnie didn't put on the receipt, only to be told by Lucas (salesman) that only the manager has that number. I've had staff get frustrated and raise their voices at me when I've tried to get the problem resolved. I just want someone to help! read more

Didn't get the quality of furniture I thought I was receiving. Keep getting run-around on trying to get damaged furniture replaced. There is no value to my experience with Ashley Furniture! Strongly recommend you stay away! Will never step foot in this store again! read more

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Purchased a house full of furniture from Ashley furniture. They pushed Their insurance which we purchased. When we attempted to file a claim they informed us that they no longer did business with that company. We contacted ProtectAll but they rejected the claim We contacted the BBB and Ashley and ProtectAll neither one would even respond to the BBB. The BBB has rated both companies as a "D" Buyer beware. Ashley Furniture has no credibility read more

terrible customer service. they will lie to you and tell you the manager is at the office. give fake names. DO NOT SHOP THERE!!!!

A salesperson named Sarah P. was so pushy I felt like I was at a used car dealership. She told me to not purchase online because it is "a nightmare to deal with ever getting it and if it arrives damaged you're out of luck" then informs me the cost will be about $100 more to purchase the same dining table in person. In other words, pay more to buy from me in person so you don't have to deal with our horrible online delivery. What kind of place talks down about their own delivery system? Will never step foot in the store again. read more

I called from out of state and needed furniture for our new home in TN. Sarah was extremely helpful with selections and our schedule for delivery . Thank you Sarah !! read more

We went to Ashley Furniture recently and found two couches we loved. Told the salesperson( I wasnt going to mention their name, but since reading other reviews and them having a very similar experience with her....Sarah, whose parents "own Knoxville Wholesale and also manage Ashley Furniture as well" as she told us right off the bat) we'd already had a nightmare experience at another store(we hadn't mentioned where yet, but ended up being the store they owned. ) and were looking for something we loved that was in stock. So she goes to check on both the ones we picked out... "I absoluelty get it, when you buy a couch you don't want to be sitting in lawn chairs waiting on it. You want it then. But great news, both are in stock and you could pick them up tomorrow" We pick our favorite, triple-checked that we can pickup the next day, and even go ahead and sell our current couch with the buyer scheduled to pick it up this Thursday...because again, we were told this new one was available and good to go. The next morning, we call like we were told to, they say they'll send the order over, so we drive 45 minutes, rent a trailer, burn gas, get there, wait around for 45 more minutes, and then, surprise...they don't actually have the couch. Mind you...we called them at 10, didnt get there to pickup until after 1 olock. No one called to say it wasn't there. No one knows when it'll come in. All they could offer was free delivery... whenever it randomly shows up. So now we have family headed in at the beginning of July and lawn chairs to sit on. For the ones reading this, thinking, "Well why'd you wait so long in the first place?" thats part 1 of this ordeal: Ashley Furniture is also ran by the same people that own Knoxville Wholesale in case you didnt know...thats important to the story. Back in February, we ordered a couch from Knoxville Wholesale Clearance, and were told 6-8 weeks for it to arrive. At week 8, we called, only to be told they had just ordered it four days ago and it would now be another 45 days. Frustrating, but we waited. At day 50, we checked in again--they couldnt look then because 'their system was messed up and they'll get in touch'. Five days later we called back.....still no couch. "It hasn't made it into port yet. Maybe 3 more weeks." That's when we canceled and set out to look for another one. So now, here we are: almost couchless, with family visiting in less than a month, out money for gas, a rented trailer, and time we'll never get back. And the best part? We're 3 days away from sitting on the floor (or the lawn chairs we joked about)of an empty living room and paying for a couch we don't even have or know when we'll get. 10/10. Would absolutely not recommend. read more

...lots of negative reviews on here, and I now know why.....we were ready to make a purchase, but a young lady with attitude ensured we didn't- even my wife was mad, and she doesn't get mad about this stuff.....meh, it is what it is-- we'll buy elsewhere..... read more

This is the worst company I've ever had to deal with excuse after excuse after excuse we placed an order back on January 20 for furniture we received a phone call mid February here saying that the furniture was supposed to be in by March is now delayed an extra 6 to 12 weeks we demanded a refund almost 2 weeks ago they're still refusing to refund our money they are also affiliate owned by Knoxville wholesale is their corporate office that's holding up the money and refusing to refund it at this time as we had wrote a check in our check was from out of state which doesn't take six weeks to clear the check was cleared on January 24 read more

Do NOT buy a mattress from here!! My husband and I went to Ashley furniture and we were helped by the saleslady Sarah. (Who is the owners daughter and one of the managers) We were interested in purchasing a mattress and asked if they would take our old mattress when they dropped off our new mattress. (which is customary when purchasing a mattress) She said yes they would take our old mattress. Both my husband and I heard her say it. They delivered our new mattress and the movers said they do not take the old mattress. I told him that I was told by Sarah that they take it. I said what am I supposed to do with it? He suggested calling a charity to take it. In the meantime we had to put the king size mattress and box springs inside the house. I called Sarah the next day and I told her that I wanted Ashley Furniture to take care of there old mattress like she told us she would do. She said there was nothing she could do for us and suggested we pay $100 to have Junk Be Gone come pick it up. I asked for Ashley Furniture to pay for it to be removed since she told us they would take the old mattress. She said they won't pay for anything. I told her that she lied to us and we never would have bought a mattress from them if we knew that we would have deal with the hassle and added expense of getting rid of the old mattress. I told her they have horrible customer service and she didn't care "Because they are the largest furniture store in the country"....do yourself a favor and do NOT shop here. They have lost my business and the business from our friends and family. read more

AVOID Ashley Furniture Store at all cost!! We went in to buy a chair and they said they had it in stock and it would be to us in 4 days. They called the day before and said it was out of stock and it would be weeks before they could get it to us with no clue as to the date it would be delivered. I ask for a refund and got the run around.. "Come in in 3 or 4 days and we will do it". I ask for a manger and then the salesman got back on the phone and said to come in today. I went that day and they gave me a receipt for a refund. HOWEVER, I waited a week and NEVER got the refund!!! Tried calling them and got no answer! THEY are liars and dont care about the customer at all. If I could give them ZERO stars I would! Finally got ahold of them as was told that refunds take up to 30 days..WOW!!! read more

This place is awful. Management and the owner's daughter are condescending and rude. I ordered furniture here back in the summer... still haven't gotten it and was told it will be another 3 months before it's available and that the "special" they were running when I ordered ends in 2 months. So I assume they're going to "try" and charge me full price once it's available. Save your time and money and go elsewhere. read more

Incredibly rude people. Bought a small item just to sample things. It was chinese junk. He had just finished telling me how a mattress I was looking at was american made and sold me a pillow from China. I wouldn't mind if it was a quality one. It wasn't. I never dive right in w/ a big purchase for exactly this reason. I called weeks later to tell them about the poor quality of the item and inquire as to the brand of the mattress, which I actually liked. A female was put on the phone who was extremely rude. That cell tower right on top of the building (almost) is doing a wonderful job of making zombies out of the employees who work inside. Just look at the reviews.. When I did get in contact w/ the sales guy a few days later, he was dismissive about the junky chinese pillow. Never contacted me back about the mattress. read more

We purchased an entire house of furniture in October 2020 - two sets of bedroom furniture, kitchen furniture, living room furniture, dining room furniture and office furniture - along with a FIVE YEAR warranty for all of the furniture which was supposed to cover just about any time of breakage, scratches, ding or stains. The bed in our master bedroom has a broken slat in the framework. We have tried since the fall of 2023 to get the warranty company and Ashley to respond to get this fixed OR give us a refund of the $1400 in warranty premiums we paid. The warranty company says that Ashley Knoxville never paid the premium to them - and Ashley says they did. The warranty company will NOT come and fix our bed and Ashley Knoxville if of absolutely NO help in resolving this! DO NOT PURCHASE ANY FURNITURE FROM ASHLEY FURNITURE OR KNOXVILLE FURNITURE WAREHOUSE (They're owned by the same people and they are TERRIBLE to work with) AND IF YOU DO PURCHASE FURNITURE DO NOT BUY THEIR WARRANTY - they are an absolute joke! Save your money and go elsewhere!! read more

n June, I placed a custom order for bedroom furniture with Sara (in addition to love seats for our living room) I was told that we would have our furniture in August. End of August comes and she informs us that there is a delivery delay and we will have it first week of September. Middle of September comes and Sara says furniture has been delivered to warehouse but due to shortage of staff at warehouse she can't get us scheduled until September 25th. Tells us we will get a call the Friday before with a delivery time window for following day. 4 pm Friday comes, no call. I call the store and speak with a man who claims to be the general manager and he informs me I'm not even on the schedule to have my delivery and they are so short staffed that the furniture hasn't even been unloaded off the original truck and they won't be able to get it to me until October 2nd. October 2nd comes and the furniture gets delivered, come to find out ITS THE WRONG furniture! Wrong size bed and wrong footboard. Call the store and Sara is not available, I speak with Sherry Blaire who claims she is the general manager. Not once was she apologetic for the inconvenience, in fact she told me she could not carry on a conversation with me until Monday afternoon and that she needs to speak with Sara. She said while she is the general manager "Sara's family owns the store as well as other furniture stores in Knoxville such as Knoxville wholesale and she is more invested in these situations" Beyond disappointed with the overall experience with Ashley furniture, Sara (the owners daughter) placing the wrong order and the rudeness and unapologetic behavior of the general manager, Sherry Blaire. Do yourself a favor and avoid Ashley furniture! I should have known better from all of their other terrible reviews. read more

Wins Award for Most Dishonest staff, and worst quality furniture. After a purchase, and before delivery, I receive a call stating that they under charged me, and that if I wanted the furniture delivered, I had to pay $77.00 more. I asked for a refund, Jason told me that he couldn't refund our money over the phone. I had to come into the store with the original credit card so they could swipe it. Ok. So I go back. Before they close at 6 pm. The maskless staff swoops in. I ask for jason. He already left. Ok. So I go back and they tell me they need to see a photo ID to make sure that they are putting the money back on to the correct persons card. I say it's the same last four digits on the card as on the receipt. I'm not asking for cash, just put it back on the same card. By the way, they didn't ask for an ID when they were getting the money, just when they have to give it up they put up road blocks to make a refund more difficult. I show them a picture ID with my name and photo on it just as she asked. then she says that it needs to be a government issued ID. I hate this place. Swindlers. They lie about delivery dates. Total disappointment. Same goes for their warranties. They aren't worth the paper they are written on. Shop somewhere else like Braden's or Brown Squirrel, or Amazon. Somewhere you can trust. read more

We bought thousands of dollars worth of stuff and it's all beautiful but pretty cheap made. The delivery guys are rude and messed up my walls moving stuff and seem to have an attitude. Been waiting forever on rugs and every time I call for an update I'm told they will look into it and they're always rude like it's an inconvenience for me to call and wonder where my stuff is for nearly 4 months. Never ever ever buy here! Lesson learned! They also have the same delivery people as Knoxville Wholesale furniture who are just as bas as well. read more

We were in need of a bedroom suite. In the past we have purchased furniture from Ashley. So we went back to Ashley @ Turkey Creek to look for a bedroom suite. Fredrick Williams greeted us when we walked in and asked if he could assist us. Frederick was super nice, great personality, and was so helpful. We did purchase a bedroom suite, which we are very happy with. Also the two gentlemen that delivered the furniture were great, nice, on time, and did an awesome job setting up. With the experience we had with Frederick our sales person and the delivery men, we would recommend Ashley's to our friends and family. read more

We bought this a mouttrie power reclining loveseat (with matching sofa) in July at Ashley Furniture in Turkey Creek, TN. Two weeks later, the seat and foot rest started leaning.  When you closed the footrest, the fabric sagged.  We called but it took until September for a tech to come out.  He ordered new parts.  Came in December to put them in.  Once again, a couple of weeks later the same thing happened.  He came out again, and said he would put in request for new loveseat.  Loveseat was delivered a week ago.  In two days, we had the same issues!  I would NOT buy this!  Cushions soften easily, and it looks like a piece of used furniture.  I guess it only holds someone that weighs 80 pounds or less.  We are going to pick out something else from Ashley, but at this point, I doubt that their funiture has any quality or workmanship at all. read more

Ashley Store - Furniture Stores Near Me - Knoxville, Tennessee

I bought a sofa, loveseat, and ottoman back in Jan 2021. I had to wait on the sofa and did not get it until 1st of March. The sofa frame is now broken and the loveseat is about to go, cushions are broken down also due to no support on the couch. Tech came out and he cannot fix it, put in his report that I want a refund. Keep calling the store about the report and they claim the tech has not sent it to them yet, has been 7 days today. I keep getting the run around and will probably keep getting it. I would NEVER buy anything here again, you live and learn. We went and purchased some new furniture at Lazy Boy instead. I cannot even get them to come get it out of my house now to make room for new furniture. Better Business Bureau - here I come! read more

We came in to look for a couple of chairs. Our salesman Frederick Williams pointed us in the right direction without any high pressure sales pitches. When we found what we wanted, our concern was that with all the COVID related delays in getting things these days, that it would take a long time for delivery. Frederick checked availability, and got us a delivery date. He was friendly, honest, and thorough. Prior to our delivery date he called to let us know that there was a slight delay (1 week) and apologized, but said we'd get it for sure then. Our chairs arrived as promised, and we are happy customers. I wouldn't hesitate to do business with Frederick in the future and recommend him. read more

I honestly got pretty good customer service and they have an OK selection at pretty good prices my guess is the improved over time Jacob was especially helpful. Really wish they had more patio furniture options though. read more

I love Ashley furniture. I hate the "customer service." It's severely outdated and was never a good marketing strategy to begin with. Basically, the store hires a bunch of salespeople on commission. As a result, it's filled with pushy salespeople who play games and lie to get customers to buy. The thing is, the store sells decent furniture. It doesn't need to hire a bunch of salespeople to harass customers. Customers aren't buying Ashley furniture because of the salespeople. They're buying Ashley furniture in spite of the salespeople. read more

Absolutely the most incompetent people I've ever dealt with. Waiting for my delivery to show up, I call asking questions why it was late, and I'm told it will be another two weeks. Horrible communications and incompetence. read more

Bought a dining room set that had to be ordered... Wow!! The quality is an embarrassment!! It looks nice but the pieces are unfinished and it is so bad that touching the chairs you get splinters!!! Had the repair guy out and he said it would be huge work to fix them and finish them the right way. So they didn't want to do that. The manager supoosedly ordered one other chair to see if it's any better before ordering all new chairs because they probably all will be the same! However, this was 5 months ago!! Never heard from them again. Actually they deserve 00!! One 0 for quality and another 0 for customer service. Don't bother with Ashley. read more

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Well how I start,,,wary sad that I have to do this,, my husband and I buy dining room set from Ashley Furniture at turkey creek on December 7 2016 Since this date we where not received our furniture properly, we had trouble with 3 chairs we are going back and forth between them since they sending us the chairs they are smelling on a gasoline their manager store she's so unprofessional she even send me a specialist to the house to double check the chairs the specialist said to me that he knows the difference between glue and the gasoline and in his working years he never experienced that smell on the material on the chairs. So we been going on since December 7th with them so last Saturday on the December 31st they delivered three cheers so I said thank goodness maybe this time everything will be OK but hack no same old problem again the chairs smell because they sprayed them which I think it should be a febreze or something we let the chair dry so on Sunday gasoline smell came back, is so bed that I have to keep the chairs in the garage so sad and an professional specially from the store manager handling so poor so today they offer us today is Monday January 2nd to come and bring those chairs and pick up the chairs from the store from a floor that's how store managers handling the business as it's so sad. So I would warn people I wish I will try to make a picture of a dining room set so the future costumers would know about this because this smell will not go away trust me. read more

Ashley Store - Furniture Stores Near Me - Knoxville, Tennessee

Walking in you start looking at one bed and "Boom" your hit with a salesman....uhhh. no. I know what I'm looking for, leave me alone please..let me shop. I just walked in the door- I don't mean to be rude but I will come get the salesman when or if I even find what I'm looking for. I mean let me at least look at a few and then walk up to me.....as soon as im in the door is unexceptable. I bought a king size mattress set from here awhile back with the whole bed ensemble lamps and all, basically the whole bedroom....lasted a long time. I didnt see anything that caught my eye in here. Prices are not too bad. I like the real wood not half partical board/wood. Its just like real leather versus fake, you can always tell the difference. They have a clearance section upstairs. read more

Though it was like they were "doing me a favor", Ashely Homestore replaced the broken chair. Still not impressed by the business but in all fairness they came through. read more

Zero stars is what I would prefer to put. The last day of April went in to the Turkey Creek store and found the sofa and loveseat I wanted for my new home. Kelly told me how lucky I was that it was in stock, with COVID and the reduction in inventory being brought in...Great! My lucky day. We were renting a house, but moving into the one we purchased at the beginning of June. We lived just around the corner from the store and could come and get it, or could they deliver it to our new home. After looking at the delivery schedule, we had it set up for 6/9, done and done. Great! 6/8 comes and the store calls around noon to let me know that the driver will call when they are on the way. Great! (Wait for it) 6:00 PM - PM! - I get a call from Kelly that my furniture is not in stock. WHAT?!! We are moving the next day and you are calling me at 6:00 o'clock the night before, after confirming earlier in the day, to tell me my living room furniture that was in stock when I bought AND PAID FOR IT, is not in stock. And what, I think, makes me more angry than them selling my furniture out from under me and not telling me anything until the night before (as I could have easily come and picked it up, as we lived around the corner, and the new house was 40 miles away btw), is Kelly not taking responsibility for her mistake and blaming it all on COVID and the fact they were not getting the trucks coming. Not sure how that applies to the situation, but that is all she would say. Do you know when I got my furniture? THE MIDDLE OF AUGUST. And I had to go get it or it would have been another two weeks! The disappointing thing is that we had, just a couple years prior, spent THOUSANDS of dollars at the Ashley store in Merrillville, Indiana, purchasing a living room set, bedroom set, dining set, bar stools, and after this debacle, what did Ashley Furniture do? Credit of $50 per piece (2) and waiving the delivery fee (Uh, we picked it up). WE WILL NEVER SHOP AT ASHLEY FURNITURE AGAIN!!!! read more

Monna is rude, dismissive, condescending, and clearly doesn't want her commissions. We went to the store fully prepared to purchase a bed we had seen on the website. She looked at the picture and said, "We don't have that." I said, "Oh, okay...Could you show us what you do have?" She speed-walked us over to a bed. I didn't care for it, or the price tag, and asked if there is anything else in black. She was very short with me and said, "No. This is it." When I asked why the website showed that they had the bed, she asked to look at it again on my phone. I showed her and she said, "538...that is REALLY low for a king. That's probably the queen price." I showed her the word "KING" on the item. She looked annoyed and said, "Well, I can see if we can order it, but we can't match the website." She walks to the computer and types in the item. I see it on the screen, but she says, "I don't see it. Looks like we can't get it." I pointed it out on the screen and she said, "Oh...I guess that is it." She went to checked with her manager, and came back 10 minutes later with a price of over $100 more than the site. Plus delivery. Then just stood there looking at us like we were bothering her. But the thing that really got under my skin...the thing that just chapped me was when we told her we would shop around a little and if we didn't find anything we liked better, we would be back in the next day and purchase. She sighed heavy and gave my husband her card. She said, "I'm here tomorrow from 1-6." Now my husband has a habit of repeating things back to make sure he hears correctly. So he said, "1-6." She cocked her head and with a condescending tone said, "Yeah...those ARE our Sunday hours. We close early on Sunday." I really loved the bed we saw on the site, and honestly wouldn't have minded to order it at all. But I sure as sugar wasn't going to order it from her. She treated us like an insect that she didn't want around her. Oddly enough, when we went to KWFCC, we mentioned to our salesperson that we had just had a bad experience at Ashley, and she nodded and said, "Monna?" Enough said. read more

I ordered a rug through the store online over a month ago. I've called the store 6 times to find out if the rug has been ordered or a tracking number etc. For an $800 rug I continue to be told they will call me back. No one has called me back. No one has provided me a tracking number. This will be the last time shopping at your location after completely outfitting our living room. I'm very disappointed with the service. When asked to speak with a Manager I was put on hold only to not have my request completed. read more

Absolutely terrible customer service and product quality. I have been waiting OVER A YEAR for a new TV stand since the one I ordered came defective and was covered in scratches and blemishes. Do not buy anything from Ashley HomeStore. I will not be providing them anymore service. If you want actually good furniture, go somewhere else, literally anywhere else. read more

Great product. Horrible service the salesperson, Mona was rude and surly, would never buy from here again. Sherry the manager did not provide any assistance to ensure that situation was corrected. Only regret cannot give them 0 stars. read more

Not very impressed with the way the Turkey Creek location talks to their customers. I placed an order online and I knew they couldn't track my shipment but I had a couple questions and they made me feel like a burden & they were very rude and not friendly. If you want to feel like your bothering someone, give them a call! read more

We purchased the Dorsten Couch and Loveseat. Our sales person was Andrea Wood. She was wonderful to deal with and so helpful. I was given a 2-3 week time frame of when furniture would be delivered. Furniture arrived on time and in 2 weeks. Andrea called and let us know our furniture was in, and when to expect it to be delivered. Delivery was great. They called night before delivery and morning of delivery to let us know when they would arrive. Furniture was set up and in excellent shape. I love my new furniture. Andrea even called after the delivery to make sure all went well and that we were happy. I've purchased from Rooms To Go. Nothing went smooth. Ashley has my business. Thank you again!!!!! read more

If it were no stars that would be more appropriate. I order a sofa on 5/2/20 I was supposed to get it on 7/6 I called and asked to have it done on the 10th or 11th, they were already booked so they said it would be the 18th. Well It is the 17th and they called me to tell me the couch never made it on a truck, they have no idea when I will get it. Their corporate line is so busy they will call you back within 24 to 48 hours. Horrible experience. read more

Promise to deliver after a certain time and then would not do as as asked. They expected me to take a day off of work for delivery to suite them. read more

I tried to post a review to the Knoxville Ashley Home Store site, but I was unable to find a place where I could do that. So, here we are. Literally just before Easter, we jettisoned our old living room furniture - not thinking that we might run into trouble getting what we wanted to replace it. After several stops, we walked into the store at Turkey Road. We located a couch that we had seen at Knoxville Wholesale Furniture, but KWF could not deliver the couch until AFTER Easter. (We had no idea that Ashley & KWF were owned by the same people. Nor did we look for reviews on these stores which would have been, in hindsight, a good thing to do!) The head saleswoman approached us and we explained our situation - that we had no living room furniture for company arriving in the next week. She "pulled some strings" and she would have our couches (we bought two identical pieces) delivered by that Wednesday! We were very happy to hear that and when Wednesday arrived, the truck pulled up front. From the time the guy that was in charge of the two man team called us to make sure we were home, to the time they left, we felt as though we had impositioned the guy in charge. No two-wheeler was used in getting either couch off the truck and they were never lifted over the small porch railing we have. Instead, it was rammed through the railing and the front door. No conversation was had as this guy furiously took the padding and plastic off the first couch and drilled the feet onto the piece. Wham, bam, no thank you ma'am! With the second couch, the lead guy came down the sidewalk faster than his teammate and the teammate dropped the couch on the ground! At this point, lead guy said that he was going to cut open the plastic and remove the pillows and seats from the couch to make it easier to maneuver the couch through the door. The legs were zipped on, paper signed, trash removed, and they were gone. No inspection by the "highly trained" professionals was done and no further comments made. We paid a $129.99 delivery fee to have our furniture handled with care during the delivery process. We would have been better off paying a couple of friends some pizza and beer for their help. Inspecting the couches after they left, we found that Mr. lead guy had slashed the front of our couch. When I called the store and talked to our saleswoman, she said she would send a "tech" out to look it over and repair it. Upon further thought, we decided that we shouldn't have to accept something that they themselves had compromised. Calling the saleswoman back, she said they had a no return policy and that nothing could move forward until the tech came out to inspect the couch. Said tech showed up weeks later and he cast doubt that the delivery guy could have caused the slash on the front of the couch, but eventually he stated that we were due a replacement couch. Replacement couch came a week or so later and the two guys that showed up were the antithesis to the first two. Peter and Adrian used proper equipment to get the couch down the sidewalk. They took care in taking out the old couch and bringing in the new one. They were professional, courteous, and affable. They made note that the new couch had a hole in the material on the bottom, as well as a section that wasn't stapled properly. A week later I called to see if this information had been passed on to the tech and the woman that answered the phone was rude to me when I tried to explain what I was talking about. Waiting for the repairs to be done and then we will be done with Ashley Furniture. read more

Ordered mattress with a "must have" ship date. They missed the date and told me no refunds... Basically said I'd get it when I get it... NEVER BUY ANYTHING FROM THEM AGAIN! Buyers beware!!! read more

I had been looking for a couch for about 7 months, since buying a new home. I finally saw a new sectional that popped up on an ad on Facebook. I immediately called Ashley Furniture & asked if they had it, and they said yes. I drove there and saw the couch in person, but it was a completely different color than the advertisement. I asked if it came in another color & they said no, even though the picture online was clearly, a completely different color. I loved the chaise and the ottoman, those were the two things that were a "must have" for me. So I started the special order process on October 6th. I was never called & I was given the run around on when I would receive it. I was adamant that I would need my couch towards the end of Nov., as I was hosting my first family Thanksgiving in my new home and I never got one phone call. The only time I heard any updates on my order were all the times I called them. They never once initiated a phone call in FOURTEEN WEEKS! It takes less than 5 minutes to make a phone call & update someone. I ended up seeing an ad on Facebook from Easy Own Home Furnishings with the same couch, and what do you know, IN THE COLOR ASHLEY SAID DIDN'T EXIST. I messaged them and they got right back to me. I heard from Easy Own on a bi weekly basis with updates. Their price was also $200 less if I paid cash. They had been in constant contact, updating me on when the couch should arrive to them. They let me know last Thur. they'd be receiving the couch Friday, and gave me updates as to when they actually received it. I went down Friday and it was delivered WITHIN THE HOUR! And the guys that delivered were SO nice and personable! Highly recommend checking out Easy Own Home Furnishings who is somehow able to get an Ashley brand sectional when Ashley Furniture can't, and for cheaper, along with actual customer service!! Wish I would've read all the reviews before making a purchase. read more