We were on the hunt for a sofa set so we came in here to browse. While we didn't find the one we were looking for here, the store had a lot of selection and sales were friendly and not pushy. The pricing is reasonable here. read more

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I am writing to formally file a complaint regarding a sectional, ottoman, and lounge chair I purchased from your company, which were financed through Synchrony. The furniture has proven to be defective and has caused serious concerns for my household. Since purchase, the gray fabric on all pieces has been deteriorating and fraying prematurely. In addition to the clear lack of durability, the condition of the fabric has contributed to health-related issues for my family, including allergy-like symptoms that we did not experience prior to bringing this furniture into our home. This is completely unacceptable for products of this cost and nature. Furthermore, the structural integrity of the furniture is also questionable. The base and support of the sectional and lounge chair produce loud creaking and screeching noises, and the frame feels unstable, as though it may fail under normal use. Given these defects, I consider the furniture to be unsafe, not fit for its intended use, and not of merchantable quality. I expect Ashley Furniture to take immediate action to resolve this matter. Please be advised of the following: * This furniture purchase is currently financed through Synchrony, and I will be filing a formal dispute regarding these defective goods. * I am also preparing to file complaints with the California Attorney General's Office and the Consumer Financial Protection Bureau (CFPB). * If this matter is not resolved promptly, I will consider pursuing additional legal remedies available to me. I request a full resolution, which may include a refund, replacement, or removal of the defective items at no cost to me. I hope to resolve this matter quickly and professionally; however, I am fully prepared to escalate if necessary. read more

Ashley Furniture's customer service and product quality have been a significant concern in my experience. Approximately five years ago, I purchased a recliner sofa and a protection plan from them. The furniture's material quality proved to be substandard, leading me to contact corporate to address the issue under the terms of my warranty. Initially, my attempts to resolve the matter were met with resistance, as I was informed that the protection plan needed to be registered, and therefore, coverage was denied. Despite persistent efforts through email correspondence, the same issue regarding warranty registration was repeatedly raised. Eventually, a representative was dispatched to assess the furniture and document its condition. Following this assessment, I was informed that the only resolution offered was a refund for the protection plan itself. This outcome was highly unsatisfactory. Based on my experience, I cannot recommend purchasing furniture from Ashley. Furthermore, I advise against succumbing to pressure to acquire their protection plan, as my interaction suggests that they may not honor its terms. read more

I remember a year ago walking into the store looking for a new couch for our family. As I sit on this couch a year later, I am sad and disappointed. The corner stitching had stated to unravel and the cushions don't seem very firm anymore. Their quality has gone down dramatically while their pricing hasn't. The store was very clean and their staff is nice. (They all are trying to make a sale since they get commission.) Not sure that I'd spend the money here anymore. Not worth it read more

Ashley Store - Corner ripped within 3 months - Furniture Stores Near Me - Laguna Hills, California

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This store was bright with lots of furniture displayed. Got to try out many of the sofa but didn't find anything we liked. No sales staff approached us so we got to walk in and out of the place. They had some sales promotions going but since we didn't find anything we were interested we didn't inquire about the sales promotions read more

Ashley Store - Furniture Stores Near Me - Laguna Hills, California

We purchased a new sofa and the entire transaction was excellent from start to finish. The sales staff was very knowledgeable, and helpful. The item purchased was perfect. The delivery was super fast and efficient. We highly recommend this store and it's staff and plan future purchases. read more

Updated review. Following a negative delivery and return experience in early June, the store manager, Jessica, assisted with a replacement order via threshold delivery (direct, not using FedEx or UPS). I recieved my new floor mirror in one piece and am very pleased with the product. There is one scratch on the side of the frame, but it's not too obvious. The item was packaged well and their delivery drivers took care with handling it, so the outer box was also in good condition upon arrival... unlike the last one (pictured) that was torn and punctured. Overall, I'm happy with my purchase. In the end, the store manager was helpful in getting it all sorted out. read more

Ashley Store - Broken mirror - Furniture Stores Near Me - Laguna Hills, California

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Kay-- the bedding specialist is very knowledgeable & informative. He truly cares about your quality of sleep & listens to your concerns and offers suggestions and/or recommendations to help improve your quality of rest. He is a great asset to this store! Thank you Kay! read more

I would avoid this place like the plague unless you like to be hounded by very pushy sales people. It makes for a super uncomfortable experience. We walked in, looked around and was on the market for a dining table and living room sofa however because the sales people follow you around and not allow you to shop we basically turned around and walked out the door it was such an uncomfortable experience. read more

I had the worst experience at Ashley yesterday. I went in, looked around, and identified a bed set and couch that I liked. I was impressed with the options, and the sales woman seemed nice. She brought her manager over, and I let them know that I was super interested. My floor had just been delivered, and I wanted to bring a piece over the next day to make sure everything matched. After I said this, they were extremely rude and started taking away the deals they were giving me. I simply needed more information to make sure it matched before I could make a final decision, and I didn't appreciate how rude they were. I work in sales and completely respect the process and how to close someone, but this is not how you do it. They should've said, "here's my card, let me know if you have any questions, and we will see you tomorrow". I have my floor now and I'm ready to go make sure it all matches, but after that experience, I don't want to buy from people that act like used car salesmen. I went to living spaces after, and they were welcoming, understanding and kind. I'm going back there today to match my floor and likely make multiple purchases from them. read more

Well this is a long story. I wanted to give Ashely's opportunity to correct their problem, but they reported falsely what their expert opinion was. I bought a new mattress in March. Spent a ton of money with them in the past. At the same store. Had issues getting this mattress even delivered with days off and continued issues. Then months alter the mattress starts to dip and fail. I called their warranty dept. they asked for pictures and lifting the mattress to get pics of the tags. Get a ruler and don't push down. I mean really why don't I just make the damn thing for them. They were impossible. After sending out an "expert" to measure the mattress. The guy was super nice and said yeah it's failed. He even warned me of what to do. Not to wait. To go directly to the store. And customer service said no. I have to wait for their response. After a few very frustrating days of texting back and forth with their warranty team. They Denied my claim. Then forwarded false info to the BBB pictures of the side of the bed that's not slept on. That didn't say "fail". But we have the pics. We always have two witnesses to the expert saying the mattress failed. So after years supporting them. No longer. Hopefully we will move forward with a proper claim. See if the judge sees their corruption. W would not buy a mattress from this company. Or sealy hybrid mattress. read more

Ashley Store - Fail measurement for the mattress by the expert they sent. They are denying my claim. - Furniture Stores Near Me - Laguna Hills, California

Customer service: Excellent, very chill atmosphere. Sales personnel lets you walk around without hovering over your shoulder pressing on you buying something. Store: Clean and very well organized. Good lighting, and a decent amount of choices between sofas, beds, decorations, dining tables, etc. Prices: Seemed overpriced (Maybe it's just me,) seemed higher than Jerome's and higher than Living Spaces. Product: The quality of their products seems lower than that of Living Spaces products. Lower quality of leather, and fabrics. When it comes to Ashley's and Jerome's product quality, it seemed and felt the same. But maybe it's just me! read more

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Stopped by last week for their 80th anniversary sale. Lots of good deals on their sofa and dining table sets. I for this event they also had an ice cream cart where you can get free small scoops. When you enter the store there are a few staff thay greets you right away and ask what you are looking for. Today I looked for a recliner for my family room. They have a variety of those. One with manual buttons and electric ones with USB ports for your electronic devices. Overall good selection and prices. Will be back soon. read more

In a repeat buyer from previous good experiences. But this time, not sure what happened. Paid for my item 1 month ago, to be delivered 1 month later. Ok fine, if that's the schedule then that's the schedule. Confirm the delivery, few times with their system. Then the day before they decide to cancel and tell me it's due to not in stock and may ship in another 10 days. What do you mean MAY ship? Where's my $2800 I paid for in full? Where's that money? Called them, don't connect to the store and it goes to a call center that says you should walk into in the store because they don't have any answers. read more

Oh my. Buy furniture then have it delivered then send items back that don't fit in your home in the delivery truck. Then wait for DAYS for a refund. Still waiting for almost $500 refund. Do not shop here. Also I have tried several times today to speak to anyone at the store. On my final call the message said sorry, there is no one at the store who can take your call. I mean this is a red flag to NEVER enter this store!!! read more

Do not buy anything from these guys. Their customer service is trash and they're just shady. They charged our credit card several thousand dollars, cancelled our order without any notice or explanation, and never returned the money. A month later I called them to find out why they haven't delivered anything and that's when I found out it was cancelled. And of course, they wouldn't reactivate it despite the fact that our CC was charged. Called several times to get the issue resolved but they have no available supervisors and their customer service is a joke. Don't waste your time or money. read more

I'm leaving a second review because my situation with Ashley Furniture has only gotten worse since my last one. I spent the entire day calling the store, trying to speak with a manager, but could only reach sales reps who kept saying they'd "let the manager know" to call me back. Of course, no one ever did. Between the hidden charges, false promises, and complete lack of follow-through, this company has proven itself to be untrustworthy and unorganized. After months of trying to get help, I can confidently say Ashley Furniture is one of the most frustrating, dishonest businesses I've ever dealt with. Save yourself the headache -- shop anywhere else. read more

So far such a bad experience. Made an online order and scheduled a delivery. I'm trying to go in now and pick up instead. I call and no answer and if you press to 'connect' to the store - you get routed to a cs rep. Nobody IN the store will call back. I am regretting this purchase already!! UPDATE; I went into the store and they did not attempt to look up my order. They said 'online is online' all is separate. Employee name is Franzi- worst customer service. He rushed me away. read more

They do not keep promises. Ordered a chair, was given a delivery date. Got 3 messages one each day confirming the date and saying that after confirmation I could no longer change the delivery date. I took the day off work. Guess who changed the delivery date 30 minutes before delivery time? Ashley Furniture did. A foreign call center that barely speaks English with patronized apologies and canned responses. Failed to connect me with a supervisor after multiple requests. The absolute worst service and experience and lack of concern ever. Avoid them at all costs. Once they charge your card, they don't care what you think!!! read more

We recently purchased furniture from Ashley, and one of the main reasons we chose them was the excellent service we received from Kevin O. From the moment we walked in, Kevin was helpful, knowledgeable, and--most importantly--not pushy. He gave us the space to look around at our own pace, answered our questions when we had them, and never once made us feel pressured to make a decision. We actually ended up leaving the store to shop around at a few other places, but kept comparing the experience--and kept coming back to the great service we received from Kevin. In the end, it made our decision easy. We're really happy with our purchase and would definitely recommend this location, especially if you get the chance to work with Kevin. Thanks again for making the process smooth and stress-free! read more

horrible customer service here. We went to the store and ordered a couch to be delivered. We were home all day on the day of delivery - the people delivering the truck went to the wrong house and we never got our couch. Tried speaking to 3 different people who didn't know how to help but to let me know to wait until the end of my delivery window. Wanted to speak to a manager, and they had me on hold for over an hour until they hung up on me. Don't waste your time spending money here unless you want crappy service and enjoy furniture that never gets delivered :) baffled. read more

The most uncomfortable shopping experience of my life.. as soon as we stepped in the door a man ran to us to immediately try making a sale, would not leave our side, even after we said we're just looking and would let him know if we need anything. He stayed within feet of us the entire visit, if we sat, touched or stood near anything for more than 30 seconds he would rush back over to talk to us about whatever it was and would not leave. Tried to make it out the door without getting another speech and he (once again) ran through a crowd to cut us off from the door and beg us to come back and ask for him again. Will never be stepping foot in this location again. Made the mistake of still buying a couch from them online about a month later and ended up with overstuffed cushions and an overall uncomfortable piece of furniture that even the pets barely enjoy sitting on... wish I had an opportunity to actually try the couch without the immense pressure of their employee staring us down/ desperate monologuing. TLDR: got an uncomfortable couch and can only assume they don't pay their employees at all based on how absolutely desperate they act for any purchase read more

I have never had a worse customer service experience than dealing with Ashleys. I was sold a damaged item and their customer service rep literally told me to just donate it for a tax refund. When the issue was escalated they offered $70 when my purchase was $1500. Over a month later, they still have not provided an acceptable solution. It was a giant waste of time and money. read more

Ashley Store - $1500 table arrived damaged. - Furniture Stores Near Me - Laguna Hills, California

we purchased a chair on 9/1/25 to be delivered 10/1/25. A few days later we received notice that I would not be delivered until 10/31. We then received notice that it would be delivered 10/1. I called and they said oh no it won't be delivered until 10/31. We said cancel order then. They said they'd give us a refund. I called several times and they kept saying they'd give us refund was coming. Then I called 10/16 and they said it was credited to our credit card 9/29. But my credit card shows no credit at all. they could not send me proof of said refund. They said to contact my credit card company. I asked for proof and they just sent an email saying it was credited. Not proof. read more

Review is only for the Ashley Succulent & Perfume events: Ashley hosted Succulent and Perfume classes in the store. Along with a giveaway for the first 50 and raffles, there was coffee bar, mini donuts, crepes and a DJ. This event was so much fun. The DJ provided great music to vibe to. All the vendors were so sweet and their classes and food were delicious. Many people sat on the furniture throughout the store while eating, which I thought was a great idea because customers could envision and experience how functional and comfortable the pieces are. Hope there are more events like this in the future! read more

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Buyer beware!! All the comments with low star ratings are accurate! I wish I'd read them before going into the store! I purchased a daybed that had to be shipped. I was going out of town for a week and wanted to wait, but I was guaranteed that the bed frame would not ship until the date I gave for my return. Why did I believe the salesman? I'm just too nice!!!! When I arrived home, my husband told me to cancel the sale and repurchase when we returned because the salesman just wanted a sale. He told me the package would be delivered while we were gone and left outside. Less than one hour later, I immediately called the store and canceled the purchase. This was on Saturday. On Monday, we left for our trip, but we had to return home on the way out because I'd forgotten something. As we walked to our front door, we saw a massive box from Ashley Furniture out front! It was just left there! It was the bed frame! I called the store to confirm that my order had been canceled. The representative confirmed that I had canceled my purchase. I then informed them that the frame was delivered anyway. I was promised a return call. Well, we left for our trip, and there has been no return call, and this huge box is still in my house. I am going to the store today to speak with them in person, as my credit card was charged for the canceled order. I will update this rating tonight with the results of my in-store visit. read more

Absolute terrible service. Their customer care is overseas and not a single one of them speaks English. I wasted over half an hour on the phone after getting a defective coffee table, which should be a simple fix. Will never be shopping from here again. read more

We had gone to the other Ashley in Santa Ana and we were so disappointed by the customer service. We decided to drive the extra 20 minutes to Laguna Hills, since we have had good experience at this location in the past. With in 5 minutes of being in the store I knew we made the right choice. Kevin H. was so helpful and considerate. He listened to my daughter and what she wanted since we were shopping for her. 10/10 experience. We will always come to this location first from now on. read more

Very very happy with my couch I purchased on Black Friday they gave me a great deal and I'm super happy! read more

Ashley Store - Furniture Stores Near Me - Laguna Hills, California

Once again - Ashley's has lied. They offered an $80 refund for their lies - and it's been over 2 weeks and no refund. Don't believe a word the salesperson says - they will say anything to sell furniture. read more

Ugh, my family and I (as well as a few extended family members) actually despise shopping here. All but one singular time were we not hounded by sleazy, pushy salesmen only in it to win it. Earlier this year, one of their sales representatives was actually upset once we mentioned that we had a gift certificate that we had wanted to use. He suddenly wasn't very vested into helping us find the right items for our kitchen and/or living room. He went on and on saying that the gift certificate could only be used in store and barely checked on the computer if certain items we were interested in were even available at other branches since their inventory was low for what we were looking for. I am so glad that we were finally able to use our gift certificate as we don't plan on giving them any future business. read more

Ashley was very professional, kind, and helpful. I really appreciate Mehrdad patience and the way he handled everything. I highly recommend him. read more

Absolutely horrible customer service. We ordered a dining set, asked for assembly. The delivery guys only dropped it off and said that they did not put the delivery in as assembly. WILL NEVER SHOP THIS STUPID STORE AGAIN!!!! read more

Another 5 star experience with Duc. He is truly amazing. We picked up 8 new dinning chairs. Can't wait till they are delivered. read more

Ashley Store - Furniture Stores Near Me - Laguna Hills, California

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The reviews and 2.5 average rating speaks for itself. Horrible customer service, long wait times, unreasonable return policy. Furniture is cheap and almost all made of particle board that will break within a few years. Would recommend Bobs furniture 10 times over this company. read more

Never buy from Ashley furniture. If you do, don't get the warranty. Purchased a livingroom set with warranty. One of the tables failed and the store is screwing my out of the replacement. read more

DO NOT PURCHASE HERE! The purchasing experience went smooth however, the delivery experience has been horrible. Requested a date one month out to ensure every item would be delivered as scheduled and it was changed as soon as I left the store. Then it was updated a second time with two different delivery dates. I made several attempts to contact customer service and was not able to get through to speak with anyone. I then called the store directly and they took no responsibility and just blamed it on the distribution center. While on the phone with the manager he stated the date was updated to a later date again. Still no furniture so I canceled my order. read more

Disclaimer: this was my first experience with Ashley. I went into Ashley on 7/31 looking for a bed frame and was helped by Kevin. I knew what I was looking for and with just a few words, he caught right on and showed me two great options. I made my purchase and got my delivery 8/5. The delivery and assembly was quick and professional, they were in and out in less than 40 minutes. Gave it a few days to make sure I didn't have any issues, which I didn't. Very pleased with my purchase and experience, thanks a bunch to Kevin! read more

I went here to buy a couch. I was greeted by Bill Breen. He was great at helping me, but the customer service was so bad. The order was so messed up because you can't call the store. They routed me back to customer service, which messed the order up. I did get a call from Bill confirming the changes i made, but customer service still messed up the order. Again today after the product showed up I cant call the store. I would never buy anything from this company. read more

I purchased a beautiful dining room set and a rug, love them both. I then ordered another rug online that was 3 1/2' x 5 1/2', when I received it the size is 3 1/2' x 12'. I called and received a claim for this. After waiting 9 days and numerous calls and email I was today told to wait another 5 days. Needless to say this is not happening, I will now dispute the charge with my credit card company and told them if they want this rug back they know how to contact me. Oh yeah, was told I couldn't talk to a manger or the team reviewing my claim. Horrible customer service and would not order online ever read more