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    Ashley Store

    2.5 (1k reviews)
    Closed 11:00 am - 8:00 pm

    Ashley Store Photos

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    Reviews With Photos

    Corner ripped within 3 months
    Stephany M.

    I remember a year ago walking into the store looking for a new couch for our family. As I sit on this couch a year later, I am sad and disappointed. The corner stitching had stated to unravel and the cushions don't seem very firm anymore. Their quality has gone down dramatically while their pricing hasn't. The store was very clean and their staff is nice. (They all are trying to make a sale since they get commission.) Not sure that I'd spend the money here anymore. Not worth it

    Willie L.

    This store was bright with lots of furniture displayed. Got to try out many of the sofa but didn't find anything we liked. No sales staff approached us so we got to walk in and out of the place. They had some sales promotions going but since we didn't find anything we were interested we didn't inquire about the sales promotions

    Broken mirror
    Nasim V.

    Updated review. Following a negative delivery and return experience in early June, the store manager, Jessica, assisted with a replacement order via threshold delivery (direct, not using FedEx or UPS). I recieved my new floor mirror in one piece and am very pleased with the product. There is one scratch on the side of the frame, but it's not too obvious. The item was packaged well and their delivery drivers took care with handling it, so the outer box was also in good condition upon arrival... unlike the last one (pictured) that was torn and punctured. Overall, I'm happy with my purchase. In the end, the store manager was helpful in getting it all sorted out.

    Fail measurement for the mattress by the expert they sent. They are denying my claim.
    Vision R.

    Well this is a long story. I wanted to give Ashely's opportunity to correct their problem, but they reported falsely what their expert opinion was. I bought a new mattress in March. Spent a ton of money with them in the past. At the same store. Had issues getting this mattress even delivered with days off and continued issues. Then months alter the mattress starts to dip and fail. I called their warranty dept. they asked for pictures and lifting the mattress to get pics of the tags. Get a ruler and don't push down. I mean really why don't I just make the damn thing for them. They were impossible. After sending out an "expert" to measure the mattress. The guy was super nice and said yeah it's failed. He even warned me of what to do. Not to wait. To go directly to the store. And customer service said no. I have to wait for their response. After a few very frustrating days of texting back and forth with their warranty team. They Denied my claim. Then forwarded false info to the BBB pictures of the side of the bed that's not slept on. That didn't say "fail". But we have the pics. We always have two witnesses to the expert saying the mattress failed. So after years supporting them. No longer. Hopefully we will move forward with a proper claim. See if the judge sees their corruption. W would not buy a mattress from this company. Or sealy hybrid mattress.

    Juan G.

    Customer service: Excellent, very chill atmosphere. Sales personnel lets you walk around without hovering over your shoulder pressing on you buying something. Store: Clean and very well organized. Good lighting, and a decent amount of choices between sofas, beds, decorations, dining tables, etc. Prices: Seemed overpriced (Maybe it's just me,) seemed higher than Jerome's and higher than Living Spaces. Product: The quality of their products seems lower than that of Living Spaces products. Lower quality of leather, and fabrics. When it comes to Ashley's and Jerome's product quality, it seemed and felt the same. But maybe it's just me!

    $1500 table arrived damaged.

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    Page 1 of 26

    Ask the Community - Ashley Store

    What's the direct store phone number? Been on hold for 2 hours! I'm out of town, otherwise I'd drive there.

    This store has terrible customer service. We had a similar experience. They are only interested in selling and making commissions, not in helping customers. Their store employees pretend to be so nice and friendly when they know you're about to make… Read more

    Has anyone ever compared prices between the store and their website? I was just there and didn't buy anything, thank god. Their in store prices are generally 40% more than their list price on the web.

    In store is much more. Check online, they price match their own!

    View All 3 Questions

    Review Highlights - Ashley Store

    I give 5 stars and highly recommend Brad and the store for your furniture needs!

    Mentioned in 12 reviews

    Read more highlights

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    Comforts of Home Furniture  - Laguna Hills - Comforts of Home at our new Laguna Hills location.

    Comforts of Home Furniture - Laguna Hills

    4.5(109 reviews)
    1.2 mi
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    This store is wild. Basically, envision every expensive, unique item imaginable at your rich…read moregrandparents' house. Some things are incredible pieces and many are gaudy, but still fun and cool. Expect a visit into this store to be fun and, hopefully, you find something you need or want. The owner is an older gentleman that is a character. He knows everything about everything and is a kind soul.

    After we had our sofa for almost 20 years, we finally had to give up. We've been looking for a good…read morequality sectional like old one, we were going to order the one from Pottery Barn, However, their waiting time is ridiculous , the price is still expensive and it is still imported ( maybe made in China?) . I stopped by this store and Marie welcome me with big smile. She is the most patient sale associate and wasn't pushy at all. I asked a bunch of questions and I told her that I have the style in my mind already then she showed materials we can choose from. So many great options ! I went to the store so many times for a few months. We decided to go with the leather and Jackie showed our piece and make sure we are happy with it before they started making. The sectional came up earlier than we expected and it is SO Beautiful !!! We are super happy with the customer service and our new sectional! Thank you so much and sorry to take me to write this review for one year lol!

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    Comforts of Home Furniture  - Laguna Hills - We specialize in custom sofas. Visit us in Laguna Hills or The Sofa Shop in San Juan Capistrano for your living room needs!

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    Comforts of Home Furniture  - Laguna Hills - Upholstered beds and headboards made custom.

    Upholstered beds and headboards made custom.

    Comforts of Home Furniture  - Laguna Hills - Bedrooms - you choose the color, shape, size, and even hardware!  Come in to see our complete line of bedrooms!

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    RH Outlet Irvine - Restoration Hardware OUTLET  Irvine CA

    RH Outlet Irvine

    3.4(65 reviews)
    1.4 mi
    $$$

    The RH Outlet store has a lot of selections, but many of the larger furniture pieces are broken,…read moredamaged, or have noticeable defects. Smaller items can still be good depending on luck, and once in a while you can find a great deal and quality piece. However, I strongly do not recommend using their referred delivery service, 123 Moving. 123 Moving was recommended by the RH Outlet store since they don't offer delivery for large furniture purchases. I contacted 123 Moving by text to arrange a home delivery just a few miles from the store. From the start, their quoted price was on the high side, but I was open to discussing it.Unfortunately, the owner's attitude was extremely rude and unprofessional. I wasn't even trying to lowball the service, yet he responded with a "take it or leave it" tone. When I offered a fair and reasonable price, he said they could deliver but only curbside -- meaning I'd have to carry the furniture inside myself. After that, he simply stopped replying altogether. This kind of customer service deserves zero stars. A professional owner could have handled this so much better -- even a simple "let me see what I can do" would have shown respect and effort. In the end, I went with another delivery company also referred by RH Outlet, and they were excellent -- great communication, fair pricing, and reliable service.Thumbs down for 123 Moving.

    Check that the items you buy are clearly what you're getting and not mislabeled or missing pieces…read more Buy nice or buy twice. Not going there again. Agree with others that managers and staff are unprofessional

    Photos
    RH Outlet Irvine
    RH Outlet Irvine
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    Jerome's Furniture

    Jerome's Furniture

    2.3(546 reviews)
    0.7 mi
    $$

    Bought a couch on a whim here and can't say enough good things about Hunter and our experience!! My…read morehusband and I came in like a whirlwind, we just bought a condo and were at Lamps Plus looking for a ceiling fan nextdoor and thought maybe Jeromes also had them--turns out they don't, but they do have really nice couches. Hunter greeted us mid (mild) ceiling fan argument as we walked in and was very nice about letting us just wander around even though they didn't have what we were specifically looking for. We checked out the patio furniture but then my husband really liked a couch he saw on the way out. Hunter came back over to check on us and gave us some info on it and showed us some other options in a similar style we might like. This lead to my husband finding his dream couch. We left to go home and measure to make sure it would fit, then called Hunter back up to place the order a few hours later. It was so easy, we scheduled the day to deliver it (needed time to re home our old couch) and it just arrived today. Looks amazing, feels comfy, I know we're going to have this one for a long time. Really appreciate the experience and Hunter being very helpful without pressuring us (while dealing with our shenanigans while arguing over whether or not we should get a couch at the moment). Definitely the best big impulse buy we've made! Edit: Also shout out to the delivery crew and process. I was sent text beforehand letting me know the delivery window the next day and if I had any instructions for the driver. We live in a complex that's kind of a pain to get in so I was able to give the driver (I think his name was Jose) directions on how to get in and meet him up front. He and his partner got to work immediately and had the couch together in like five minutes. It was crazy quick.

    Our salesman Joe was great, very helpful and knowledgeable - no high pressure sales !…read more Time will tell if furniture is quality or not. So far so good.

    Photos
    Jerome's Furniture
    Jerome's Furniture
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    Ashley Store - furniture - Updated May 2026

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