The RH Outlet store has a lot of selections, but many of the larger furniture pieces are broken, damaged, or have noticeable defects. Smaller items can still be good depending on luck, and once in a while you can find a great deal and quality piece. However, I strongly do not recommend using their referred delivery service, 123 Moving. 123 Moving was recommended by the RH Outlet store since they don't offer delivery for large furniture purchases. I contacted 123 Moving by text to arrange a home delivery just a few miles from the store. From the start, their quoted price was on the high side, but I was open to discussing it.Unfortunately, the owner's attitude was extremely rude and unprofessional. I wasn't even trying to lowball the service, yet he responded with a "take it or leave it" tone. When I offered a fair and reasonable price, he said they could deliver but only curbside -- meaning I'd have to carry the furniture inside myself. After that, he simply stopped replying altogether. This kind of customer service deserves zero stars. A professional owner could have handled this so much better -- even a simple "let me see what I can do" would have shown respect and effort. In the end, I went with another delivery company also referred by RH Outlet, and they were excellent -- great communication, fair pricing, and reliable service.Thumbs down for 123 Moving. read more

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Check that the items you buy are clearly what you're getting and not mislabeled or missing pieces. Buy nice or buy twice. Not going there again. Agree with others that managers and staff are unprofessional read more

This is no ordinary outlet! I needed design services and to re-do a guest bedroom! They were so helpful, assigned me a designer and I was off to the races! I got exactly the pieces I needed and they even gave me tips on size and scale of other pieces I could not source from their store! I saved a ton of money while elevating the look and feel of the bedroom in a beach vacation home. They even helped me find a delivery team for next day delivery! I will go back again and again! read more

Awesome customer service. Beautiful high quality furniture. Met Stan and Jesse. Both won't and very helpful, kind and professional. Will be back again. read more

I always get so excited to visit this store but haven't found much over the years. You have to be really careful as the prices aren't always good. I almost bought something recently and before I checked out I looked at the RH website and realized I could buy the same thing new with the 30 day return option for the same price. Service is good and it is fun to browse, but pay attention to the pricing. read more

Horrible customer service. I reserved an item and went to pick it up the next morning and they sold it. I literally did exactly what they said to do. Manager was extremely rude. read more

If you have a huge room for which you're looking for future... you might find some here. I, on the other hand, was looking for a small loveseat for home office for a condo. The furniture they had here was likely bigger than the entire room I was trying to put the loveseat in... in fact, the furniture was far too big for even my living room. (Note: I have been to regular Restoration Hardware stores and did not have this issue.) I was also unimpressed with the service, or lack thereof. No greeting, no checking in with me, no... nothing. I appreciate it when salespeople leave you to wander around, but I kind of felt like I was an inconvenience for even being in the store? Even if I did have the space or they had smaller pieces, I don't think I'd come back for that reason. I'd rather give my business to someone who wants or appreciates it. 2023: 60/100 read more

Prices can still be high even with an additional discount on top of the clearance, but if you're ready to spend money, this is a fun place to browse. They get shipments every Monday, Tuesday, and Friday and supposedly sometimes it's like five loads of shipments at once, so it's worth coming back throughout the week. read more

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I had a great experience with Johnny. He's a very kind, honest, and professional seller. He was super helpful and patient throughout the whole process. Thank you so much, Johnny! read more

Their selection of furniture isn't great, but they have a significant amount of chairs from all different shapes, styles, and sizes. If you are in the market for dining chairs, this is the place to go! read more

I love this store. The furniture is beautiful and the sales people are great. The store manager, Johnny, is professional and kind and knows the brand inside and out. I wish my experience at every store was this good. read more

I love this place. Service: Greeted warmly. I'd give their customer service an A+. To the lady who chatted with me, brunette, she was adorable, helpful, friendly. Quality: Superb. I'm going back read more

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I am a repeat customer that has been shopping here time and time again. The amount of times I have witness the store manager Alex be little the team is appalling. My business partners and I love the selection but don't understand why a company like RH would hire a store manager who doesn't know how to treat people with respect. As a business owner, I would never disrespect or talk down to my team especially in front of customers. read more

This is a huge store that looks like a furniture graveyard. Not a lot of practical things to buy and definitely not 80% off as advertised. Most items are 30% off which is still way too expensive for the merchandise available. I wouldn't rush back here and we were not overly impressed. Just okay. read more

RH Outlet Irvine - Love pink furniture - Furniture Stores Near Me - Irvine, California

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Shout out to Skip and Ivan. Above and beyond in the customer service department. They both showed incredible patience while a sorted out my rug situation. It's nice to see you get the same caliber of service here that you get at the regular galleries. A quick nod to Christina (sp?) for displaying a great sense of humor last year. She spent over 1/2 hour with my wife and I only to have us slam on the brakes at the last minute. A lot of people would have held that against us but not her. I guess that's why she runs the place. I'm not really an outlet kind of guy, but for some reason I love this place. It's like a treasure hunt every time I'm there. The inventory changes daily too. What more could you ask for. 5 stars all day. Thank you. read more

People were attentive here and the selection seemed pretty good. Easy parking and good location.

Service here is superb! Anyone who says otherwise is clearly having a bad day. The staff is truly wonderful. No one is going to follow you around. It's not that kind of store where they're trying to sell you. Pieces here sell themselves. But if you ask for help you'll be wowed by the staff. You have to be patient and wait for just the right pieces but when you find it it's that much more satisfying. Can't beat RH quality and design and at the prices here it's a huge win. Selection is not predictable so you'll need to keep going back. read more

My boyfriend and I have been on a serious interior design kick since spending so much time at home. High quality furniture is expensive, and I'm always on the hunt for a good deal. Enter: RH outlet. The trick is to come on Tuesdays and Thursdays. That's when they get a majority of their shipments. They have a fairly large selection of couches, dining tables, and dressers. The items are usually in great condition- we lucked out and got a dining table for 50% off that was still available for full price in-store! There are great deals to be had, if you're patient. For the larger pieces (sofas, dining tables, bed frames, etc), RH outlet is definitely worth checking out. read more

RH Outlet Irvine - The dining table we snagged for nearly half off! It's still full price at restoration hardware. Steal! - Furniture Stores Near Me - Irvine, California

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Way overpriced, sometimes damaged items. Only the Uber wealthy can afford these items. Did not feel like much of an outlet. The salespeople target you based on whether or not it looks like you would buy a $16k couch. read more

RH Outlet Irvine - $16k - Furniture Stores Near Me - Irvine, California

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If you are looking for a good quality and looking furniture and at a great price, look no further than RH outlet! We were served by our friendly sales staff named Christine (Yoshi) and Maha as well. They helped us understand even the care of their products. Try this place out! read more

This is a really nice RH outlet. All of the things they sell are in like new condition which is a big difference from Long Beach. The store is HUGE & wide open which makes for an anxiety free shipping experience! It's also very well organized, so it's easy to see what you're looking for as soon as you walk in the front door. There is a huge parking lot right in front of the store that makes it super easy to get in and out & especially easy to load your purchases. The whole staff is so friendly and welcoming - I cannot explain how nice that feels. It's a much different vibe from the LB location. They get new stuff 4 or 5 times a week so if you don't see what you're looking for you can check back until you're successful. I subtracted two stars because of how much the prices seem to have gone up. I understand that the economic situation has caused that to happen everywhere, but these prices seem to have gone up an extraordinary amount. Before Covid they used to have sales on certain categories of merchandise all the time. So if you needed a bed you could just wait until all bedroom furniture was an additional 30% off. Now they don't do any sales anymore, which is pretty disappointing. Between raising the prices & eliminating the sales it's become a totally different store. For example- the last time I was there (which was about 2 weeks ago) the leather sectionals I looked at were all over $15k. It's a great store but to call it an outlet is kind of laughable at this point. read more

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My husband and I have been here a few times and bought small things each time. While we have not been in the market for any large furniture, yet, when we are we will definitely be coming here to check out what they have. We live close by so asked the staff how often they get new things and was told a few days a week and that stuff does go fast. Check it out for sure!!! read more

RH Outlet Irvine - Furniture Stores Near Me - Irvine, California

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Poor customer service experience here. No one around to ask questions. Sales associates walking around but never asked me if I needed help. Some good furniture items here mainly the cabinets. But generally overpriced and off beat. Won't be coming back read more

Picked out few furnitures at unbelievable prices. We purchased more at Irvine location so it can represent for all RH outlets around the area. We got 5 things here at about 60% to 80% below original prices. Beautiful dining storage table with little chip but now looks new with little paint job. Original price about $3700 but we bought it for $1400. Also, purchased smaller matching dining storage for same rate without any damage. We kept on going for few weeks until our house was ready to move in.... We also got beautiful bed frame, bedroom drawers, coffee table and additional little things. Our house looks beautiful with these added RH furnitures. Sales people were all very friendly at all RH outlet locations. read more

RH Outlet Irvine - Furniture Stores Near Me - Irvine, California

Great service and follow up!!! Product comes in regularity and when you select it they pack it with care!

I find RH outlet stores to be hit or miss! Of course I find the furniture to be hit or miss and I'm an interior designer. I find it over priced for what it is but sometimes it works! read more

this store is great tons of selections to choose from, yes lots of the furniture here needs cleaning but it is an outlet and that is common in outlets. i don't mind that at all. however, i think that RH outlet needs to be careful with who you are recommending to use as a third party delivery service. i was told to use Jim's Moving, if you look on their yelp page you will see that majority of ppl who used their service for RH delivery had a lot of issues and i was one of them. plz stop recommending ppl who are paying thousands of dollars for furniture an unprofessional, unreliable, incredibly rude service that is unable to complete or fulfill the delivery. read more

This is our favorite store now. I just bought a table that had only a few scratches on it but with Dion telling me RH offers a repair kit for same color. Is it looks brand new. read more

RH Outlet Irvine - 72 inch round table brown oak. - Furniture Stores Near Me - Irvine, California

Selection is good but you can find better pricing on the website. Items that are floor models, last one and returned should be priced much lower read more

I only wish I lived near by I met 4 people in Irvine RH location they are polite Courteous helpful pleasant just overall very nice people not only in person also on the phone very helpful thank you so much Jane and Kathryn L . How ever long outlet just rude frim Kristina who is a maneger to staff , very disappointing . read more

I didn't have the best selection, I also feel the prices are still way too high. Not much in terms of service, the staff to stay at the register and there is no one to help. The quality, as well as a look at the items is beautiful, the seating is all very low, not really my style. They do have some great finds, but you will still be paying a premium for them. read more

One of the worse retail customer services I have experienced. This is my first time coming here with my two toddlers. Particularly there is this red short hair older female employee, not only she did not greet or welcome or say anything when we walked in the store, and she just 10 ft from us, she looked at us. I smiled the moment she looked because that s a natural thing to do when people has eye contact with someone. She just kept her straight face almost like she s annoyed because we came in. Extremely odd. Then we walked around, my toddlers were watching one of the employees assembling a bed frame on the floor. My 2yr old son was standing on a dark velvet sofa to watch, out of nowhere, this same red short hair older female employee came and said, "hey, no shoes on the furnitures guys!" I immediately apologized and moved my son off the sofa then I once again apologized. No acknowledgement at all, she walked away like she's super annoyed that we are in the store. I felt super offended to be honest. I don't know who deserves this kind of attitude when just walking in a retail store to browse. Can she find a better way to let the customer know the store policy yet make them feel welcomed? Absolutely, but she chose not to. She didn't care. When we were browsing around in the store, I saw her once sat on a sofa. What does that mean to me? She has time to sit on the sofa, but did not make an effort to ask me if I was helped or needed anything but two other ladies did ask me. Then when my toddler stood on the sofa, she made a trip to tell us it s not allowed and don't do it. This particular older red short hair female really makes me feel targeted. Horrible horrible attitude and service. If you have kids with you, I don't recommend to come here. She might give you the same attitude. I'm reporting this to the Corporate office. read more

Worst customer service ever! I walk in there with my mom and none of the workers greeted us and asked if they could help us. They were all talking. I was finally approached by this lady in her late 50's and she seemed kinda snobby. I liked her Michele watch but that was about it. I bought a nice lantern for our backyard and it was pretty heavy & a down comforter for my kiddo. Keep in mind, I am 8 mth pregnant and asked if I could have some assistance to my car. The lady was so rude and looked at me like I was lazy and was mad cause she had to walk it over to my car which was parked in the handicap section about 10 steps away from the store. My mom has a disability & can't walk too well. Anyhow, my mom was very shocked on how we were treated and so was I! Truly disgusting! The RH in La Mesa are filled with super nice and helpful employees and also Long Beach. We will NEVER return to this RH outlet again after our last experience. Lastly, this place has barely anything compared to the one in La Mesa and Long Beach. Go elsewhere unless you want to be treated like garbage, I was seriously so disgusted like Julia Roberts on "Pretty Woman"!!! read more

What a complete waste of my time I drove 40 min each way. Still very expensive and lots of it should be thrown in the bin due to its condition. I won't ever go back read more

They are super helpful and very customer oriented. I appreciate going in to the outlet and feeling that I'm in a retail setting

Bunch of used, trashed and overpriced floor models. This stuff should be on Craig's list for $100 not in this junk store for $1200-$1900. Don't waste your time. read more

I have been shopping pretty often here as well as the san diego location- I really like some of their pieces and dont mind paying the right price for the right item to make my house look beautiful- however, this location has a rude and condescending "manager" First- tag your prices correctly and if the error is on your end, honor it!- that is the right thing to do 2nd- this is an outlet location not the main retailer, dont act like you own this place and the discounted price is coming out of your paycheck 3rd- understandably, as customers of an outlet store we know the items may be in need of some attention or come with a defect, again that is why they are 40% off discounted but dont treat clients as you are doing them a favor, we are here to shop and as it is, pay a high price tag for your items. read more

Bring a RH member we often times purchase thing directly from the main store. However, living 5 miles away from this RH Outlet has been a wonderful delight. Staff Rene, Amy, and especially Josh are fantastic!!! Tip: you have to be persistent and come weekly to find great deals. Delivery days are Tuesday, Thursday and Sunday. The outlet typically have their additional 40% discount of price tag. However, right now they have additional 50% so RUN! read more

Dion and the team at Restoration Hardware were amazing. Everyone was so nice, personable and helpful. I found a really great deal on a dining table and I couldn't be happier with my purchase and experience. read more

Exceptional customer service by Jose S. and the store manager (Anthony). An end table we needed was recently discontinued so we began checking the RH outlet locations in AZ and then CA. As luck would have it, Jose answered our phone call and he looked thru his inventory finding two matches at his location. He then provided end to end 'VIP' level service over two days and I was able to get a freight carrier to pickup the table and deliver back to AZ. To be honest, this was a relatively inexpensive wood table yet he treated the entire transaction from start to finish as if I were buying $20,000 worth of merchandise. This included sending me photos of the two matches so I could choose the best one, personally pulling the item off the floor and literally helping get it shipped. Thanks to everyone at RH Outlet in Irvine. Your exceptional help and support allowed us to finish our installation and everything looks amazing. A++ read more

RH Outlet Irvine - Furniture Stores Near Me - Irvine, California