There was an abundance of mattresses to choose from, of all types. Owners were very knowledgeable…read moreof how each mattress would meet sleeping needs according to its properties. How each mattress differed from the other. No pressure & good price!

Wonderful shop with great people who treat everyone the same.... As good customers. My family has…read morepurchased beds, bedding, furniture, including a comfortable and well-made recliner. Always treated each one of us as if we were the best customers ever..... And that includes routine service calls..... Most of them free of charge! We highly recommend this honest business group.

The only Thing is it doesn't have a website so that you can browse thru the store and see what is…read moreavailable without walking all over the store as I am handicap

David was great! He was attentive and answered all questions that we had. I've been in the store…read moretwice this week and he greeted me immediately both times. They had a good selection of furniture and great prices. I definitely recommend this store and David!

We found a comfy mattress for each family member. The prices are fair and you can get a discount as…read morea LU student. Friendly and helpful team!

i bought a mattress cover from this store and returned it in october. I have yet to see my refund…read moreand its february . something is wrong with this picture. I have contacted them and have had no response . will never shop there again

I purchased a new mattress from Marshall's a year ago and this has been a great mattress. It was…read moremy first adjustable bed and I have been very impressed by how well it has held up. After a year, it looks as good as when I bought it and not the slightest bit of sagging. The staff are great and very helpful!

The staff really took care of us and walked us through selecting our new bed. Asked questions and…read moremade us feel valued.

Don't buy a lift chair from them unless you can be without it for a week or so before anyone comes…read moreto look at maybe repairing it or have to take more time to order parts and put you back on their repair list to have the work completed. A critical piece of furniture such as a lift chair should be a priority. People don't normally buy a lift chair unless they have a physical need for it.

Called to check status of order and sales man told me my mattresses had arrived and couches had…read moreshipped from factory. 2 weeks later I called to find out where couches are and was told that the couches just shipped from factory. I was told that 2 weeks ago. I will never buy another piece of furniture from them, did they sell my couches and order more? Poor communication don't tell a customer they shipped when they didn't.

Store manager Jennifer is wonderful to work with! Great selection and low prices!…read more Bedmatch picked the perfect bed for me!

When I walked in with an ankle boot and cane from an injury, the associate met me in front and…read moreasked a few questions about my needs and budget. She walked me directly to three mattress sets which were all perfect. After laying back on each one and making my selection, she made the purchase transaction go smoothly and we set a delivery date. From other comments, I wonder if the local mattress companies hire third parties for delivery but mine went smoothly. They brought it in the house, set it up an took away the packing materials. That bed was for my furnished apt set up for traveling professionals. My tenant said it was the best night's sleep he'd had in a long time. Affordable and easy. I'm truly impressed and am heading there this afternoon again to get a mattress for myself!

What an absolutely great store! Friendly, professional, they know furniture and most importantly…read more"listened" to what I was looking for, unlike the previous furniture stores that were just looking for a quick sale. They answered all my questions even when I may have asked them twice. Quick delivery at my convenience- the delivery men were absolutely fantastic took great care with the two leather love seats, were friendly and even straighten out my rug after they placed the furniture. In the future as my needs arise for additional furniture this is the place I will be going!

I purchased a mattress at Lancaster as I had always been pleased with their furniture…read more Unfortunately, this is not the case with the double pillow top mattress I bought. Within two months it was sagging. I contacted the store as I had been told the mattress had a 8 year warranty. They said they couldn't help me and I should contact the manufacturer. Today, I and my aching back went to Grand's furniture store and bought a quality mattress. I can sleep on it for 30 days and if necessary exchange it for a different one. Now that's customer service.

Not a lot of customers inside the store. Associates that was helping us did not seem like they knew…read morewhat they were talking about. Also we asked to just look around yet they kept hovering. Ended up buying something, but the whole vibe was uncomfortable. Did not feel like there was a lot of professionalism from the staff we interacted with

I was born and raised in Lynchburg, Virginia. I left to attend nursing school in another state. I…read morereturned to Lynchburg in 2020 in the middle of Covid-19. I only came back with bedroom furniture but not a bed frame. So since my sister and I came into Ashley's just looking I saw the bed frame and bought it. Mind you $900.00 for the bed, $200.00 for delivery charge and the rest tax. The bed was purchased in April 2026 and was delivered in May. Upon my inspection of the bed I found a small but noticeable dent in the wall only because I found white particles from the wall puncher on the floor. I photographed the area on the wall and immediately called the person assisting me at the store. This was Terry...he asked me to send him pictures and I did. I waited a week, then two. I called, left messages, went by the store and still couldn't speak to the person in charge and was told to talk to the manager. This approach was proving ineffective. By this time its June. I stopped in to the store on June 26,2026 and was told the computers were down and there was no way to check if there was a message about my account. I was told that someone would be in touch the following week. Monday June 29 I got a call early in the morning asking me to accept an offer. But when I counter offered I was told that they would have to get back to me. I waited, I went by the store again and was told again that the proper information had been provided thru the proper channels. I left a message July 27, 2026 but at today's date August 29, 2026 no one has reached out to me yet. I paid for this bed frame in the store with my credit card after which I am ghosted. I was also looking for a recliner loveseat for my sister (a gift to her for moving to a new apartment). That money will not be spent at Ashley's. This is no where near customer service and I am not satisfied yet. My wall has not been repaired yet. Enjoy your hiding place now but it won't hide you forever.

I was in need of a couple items and the women at High point were not just wonderful by very…read moreaccommodating. Excellent furniture, excellent delivery time. I will continue to shop there. Very pleased.