The only Thing is it doesn't have a website so that you can browse thru the store and see what is…read moreavailable without walking all over the store as I am handicap

David was great! He was attentive and answered all questions that we had. I've been in the store…read moretwice this week and he greeted me immediately both times. They had a good selection of furniture and great prices. I definitely recommend this store and David!

We found a comfy mattress for each family member. The prices are fair and you can get a discount as…read morea LU student. Friendly and helpful team!

i bought a mattress cover from this store and returned it in october. I have yet to see my refund…read moreand its february . something is wrong with this picture. I have contacted them and have had no response . will never shop there again

I purchased a new mattress from Marshall's a year ago and this has been a great mattress. It was…read moremy first adjustable bed and I have been very impressed by how well it has held up. After a year, it looks as good as when I bought it and not the slightest bit of sagging. The staff are great and very helpful!

The staff really took care of us and walked us through selecting our new bed. Asked questions and…read moremade us feel valued.

Don't buy a lift chair from them unless you can be without it for a week or so before anyone comes…read moreto look at maybe repairing it or have to take more time to order parts and put you back on their repair list to have the work completed. A critical piece of furniture such as a lift chair should be a priority. People don't normally buy a lift chair unless they have a physical need for it.

Called to check status of order and sales man told me my mattresses had arrived and couches had…read moreshipped from factory. 2 weeks later I called to find out where couches are and was told that the couches just shipped from factory. I was told that 2 weeks ago. I will never buy another piece of furniture from them, did they sell my couches and order more? Poor communication don't tell a customer they shipped when they didn't.

Great store! Love the store manager Jennifer! She got us the perfect mattress in our budget! Highly…read morerecommend!

When I walked in with an ankle boot and cane from an injury, the associate met me in front and…read moreasked a few questions about my needs and budget. She walked me directly to three mattress sets which were all perfect. After laying back on each one and making my selection, she made the purchase transaction go smoothly and we set a delivery date. From other comments, I wonder if the local mattress companies hire third parties for delivery but mine went smoothly. They brought it in the house, set it up an took away the packing materials. That bed was for my furnished apt set up for traveling professionals. My tenant said it was the best night's sleep he'd had in a long time. Affordable and easy. I'm truly impressed and am heading there this afternoon again to get a mattress for myself!

What an absolutely great store! Friendly, professional, they know furniture and most importantly…read more"listened" to what I was looking for, unlike the previous furniture stores that were just looking for a quick sale. They answered all my questions even when I may have asked them twice. Quick delivery at my convenience- the delivery men were absolutely fantastic took great care with the two leather love seats, were friendly and even straighten out my rug after they placed the furniture. In the future as my needs arise for additional furniture this is the place I will be going!

I purchased a mattress at Lancaster as I had always been pleased with their furniture…read more Unfortunately, this is not the case with the double pillow top mattress I bought. Within two months it was sagging. I contacted the store as I had been told the mattress had a 8 year warranty. They said they couldn't help me and I should contact the manufacturer. Today, I and my aching back went to Grand's furniture store and bought a quality mattress. I can sleep on it for 30 days and if necessary exchange it for a different one. Now that's customer service.

Not a lot of customers inside the store. Associates that was helping us did not seem like they knew…read morewhat they were talking about. Also we asked to just look around yet they kept hovering. Ended up buying something, but the whole vibe was uncomfortable. Did not feel like there was a lot of professionalism from the staff we interacted with

My husband and I bought both of our desks and my desk chair from the Ashley Furniture Store in…read moreRoanoke, Virginia. We have had problems with both desks and they are yet to be repaired. I have a lighting problem and some other structural issues. My husband's desk is warped. We do have an appointment with Murphy's on November 12, 2024. This is the second trip from Murphy's, as they had to order parts for each desk. I feel this has been way too long, as this furniture was purchased in the early Spring. s My second issue. About a week and half ago we purchased 4 pillows and two lamps from the store in Lynchburg. Our sales person was Cory Reyna. At that time, he didn't show us around, or really help us look for the lamps. I was the one that found both the lamps and the sofa pillows for our previously purchased furniture at another furniture store. The pillows were delivered late last week, on Thursday or Friday. He told us then that we had a month to return anything we might not be happy with. Today we returned two of the sofa pillows, as the sofa is not big enough for 4 huge pillows. He told us he would take care of a refund and that someone would call us on Tuesday, October 29. I gave him the pillows and asked him for some type of receipt that he had the pillows. He threw them at me and told me to keep them, and that we would hear from someone on Tuesday. This is not acceptable customer service. Thank you, Lynn Meredith, 1127 Marie Drive, Huddleston, VA 24104 (540-520-1292)