Hi, I am very unpleased with this store. My husband traveled from Mass to Salem NH to purchase a couple of bureau's on 10/11/18 after weeks of searching around at different stores. He found a set that we liked, when speaking to the sales rep he asked if this was a definite guarantee of delivery date that she gave of 11/12/18 and she advised "yes". The only reason why he asked this was because other stores were pushing out at least 4 weeks. When we called back we were advised it was pushed out another 2 weeks (we were not happy) then again got pushed out another few weeks. Called again today and they are advising possibly January!!! DO NOT TRUST THIS STORE!!! I ended up cancelling my order. read more

We've purchased over 10,000 dollars worth of furniture from this company over 5 years. They wouldn't sell me 4 yards of fabric to make an ottoman to match our sectional. The one they sold with this sofa was WAY too big for the space. So we had to make our own. This company manufactures their own furniture and has fabric just sitting in a warehouse somewhere. They don't make exceptions for loyal customers. They don't care about your loyalty. They don't care about their customers. I will never shop here again. The last couch we bought broke in less than one year. They came to fix it and it still never sat right. They basically said it wasn't their problem anymore. They are a terrible company in general. Go elsewhere. read more

Furious-er and furious-er.... We were up in the area anyway looking for some furniture so we decided to stop in. After explaining what we wanted in a living room set (a small sectional that had a chaise), we discovered that we were limited to two options - one that had 42 pillows along the back that weren't sewn in or another set that only comes in the color of baby poop. So, we tell the sales rep that we don't like either of the choices and we'll just move on to bedrooms. We see all of the options and while I found some headboards/footboards that I liked, most of the rest of the bedroom set pieces looked like old lady furniture. There was only one set that had a contemporary feel. Fortunately (or so we thought), it was the least expensive bed, so we had her take down the info and show us some mattresses/box springs. By the time we were done, this $599 bed turned out to be $1,800 (with delivery - but "you're saving so much in sales tax!" which, if you can do basic math turns out to not be true when I can get free delivery closer to home from another store). And then the final straw that broke the camel's back - the "3-4 week" delivery time, which I KNEW would always be longer than what they quote you. Considering we're moving in two weeks, I can't wait 4+ weeks for a bed and a new sofa. The sales woman was pushy and very aggressive, expecting me to defend my choices. Look, I don't need to explain to you WHY I don't like your modular couch or why your fake leather looks and feels terrible or why I don't want an ottoman but an actual chaise. It's my money and it's quite an expense, so I'm going to get exactly what I want, not what you expect me to settle for! read more

I should have read the reviews before buying from Ashley because I would never have bought from them as the reviews are all true. I was okay waiting months for my couch & chair as it is covid but after calling multiple times I was told my couch was in the warehouse and I was able to schedule the delivery. So far so good except that I had to call, you would have thought they would have called me. Now the missing chair. Multiple calls - will have it beginning of Dec (purchased Sept 5), next call, end of Dec, next call mid January - you get the picture. Finally the chair is in the warehouse and we have a delivery date of Jan 26. I take the day off from work & no chair. When I call I was told the computer sometimes just cancels orders - when asked how does it happen - we don't know we have had IT look at it and they can't fix it. Really a computer glitch cost me a vacation day - no apology!!!! I left a message for the store manager - no call back. Eventually I do the chair but they need to fix their computer glitch and train on customer service. read more

I gave this place a chance to check out their bedroom set collection. I wasn't overly impressed by their selection, not to mention that the quality of the floor models were abysmal. Try opening a draw, go head, maybe you'll get a prize if it actually budges. I get that they are rushed to set up the floor models, but it makes it hard to imagine that it would function any better once it's in my home. They were nice enough to offer complimentary coffee and the sales clerk was nice. read more

Spent over $4000 in furniture from them in the past 2 years the last thing we bought was a coffee table for 500 $ 7 months ago And it has a manufacturer warrenty for one year. When you Polish or wipe the table with a cloth it splinters the wood chips up and they said the only thing they could was send a tech to color the spots to match and I was normal wear and tear, No other wood furniture in my house that is so much older has ever done that it's not normal they just don't want to fix their issue wish I had read all the reviews because everyone has the same problem will never shop there again in I recommend nobody else shop there either. read more

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We had really great luck here, the service was great, they even took our order over the phone. The salesman we worked with was very knowledgable, and the delivery people were efficient and polite!! Delivery arrived a week and a half from when we placed the order. Oh, and the furniture was a great value for the money spent. Overall, really good experience. read more

DO NOT EVER buy anything at this store. We purchased our bedroom set at Ashley Home Furniture in Salem, NH in April and are STILL waiting for the nightstand in August. We had told Skip our sales guy that we didn't need the furniture until we moved into our new house the first week of June and he said that we would have it right after. They NEVER called to tell us it was in. My fiance called in June and they said everything was in except the nightstand so they were waiting for that to come before they called us. We needed a bedroom set so we told them to deliver it ASAP. Since we didn't have our nightstand we called to order a second one and Skip assured us that doing that would not hold up the delivery of either nightstand and they would both be in soon. We scheduled a delivery and even called to confirm it and they didn't call to give us a time block the day before so we had to call again. They told us we weren't in the system so my fiance had to get upset in order for them to come deliver it the next day. He had planned to take the day off from work so he was upset. They did deliver it, but didn't put the bed together properly so a couple weeks later it broke when he went to move it. Another call into the store. They said they would send someone out to fix it so he took another day off from work and they didn't say when they were coming so he called again. They had the repair man call him back and he didn't' have our address because AGAIN we apparently weren't in the system. He did come and temporarily fixed the bed rail and ordered us a replacement. This furniture is poorly made also. So a few more weeks go by and we hear NOTHING from them so my fiance has to call again. Again no one there can get us any information and he is transferred to Troy who is useless and all talk. He then speaks to Bob who gets the bed rails ordered. They are delivered to our house, but no word on the nightstands or that someone can install the bed rails. (we are not chancing doing this ourselves and breaking them with no recourse). Bob then has my fiance working with Troy who is still useless and we are hoping to get our nightstands and bed fixed on Friday. If not, we will be demanding a refund and go to Jordan's. I have done all of my furniture shopping at Jordan's until now and will continue after this. We've had the rest of the furniture for our house flawlessly delivered by Jordan's. You pay more, but you don't know how worth it Customer Service is until you deal with a nightmare like Ashely Home Furniture, Salem NH! Spare yourself the headaches please! read more

HORRIBLE. Still waiting for a tv stand ordered and paid in full over 4 weeks ago. Customer service is a joke. She tells you the same line every time you call looking for your order. Not friendly or even apologetic about the situation. I wish Furniture World we're still around. This place is terrible. *Finally have a delivery date for today. I called looking for my time slot since no one called the day before like they said they would and SURPRISE! They change your date when they feel like it! I took the day off work and now they tell me they aren't in my area today and it's tomorrow?!!!! Wtf. SAVE YOURSELF THE AGGRAVATION AND SHOP ANYWHERE ELSE. read more

After reading some of the reviews about delivery issues I decided to wait until i got what we ordered... The store is laid out extremely well, the sales people we encounter were great and didn't bother you. We picked up a "stalker" named Jeff but he kept his distance unless we had a question and was excellent to do buisness with. Found just what I wanted - love-seat & even a chair - and the price was the best we found. They promised delivery in a few weeks and we got the call 3 weeks later (since we wanted Sat. delivery). They gave us a time frame the day before (3-6) and they arrived at 3:00. The two guys delivering the furniture were pleasant and did a great job! Even the Protection Program was a deal, and we never go for those at all. All in all Ashley's rocks and we'll be back for more furniture in the future! read more

I wish i had read the reviews before ordering. They are like used car salesmen. They have terrible customer service and sketchy ways of adding up the total cost. I would have been out $500 had I not gone online and checked prices. I am still waiting for a promised call back. Kelly's is trying to charge me a 50% restocking fee on a light I can buy anywhere. They did not have me sign anything. What should have been a fun experience buying 2 complete rooms of furniture has been such a hassle. I wish this would have been a good review. LOL read more

Like Ashley's!!!! This store is unique since massachusetts doesn't have one - you can shop here, have it shipped and it's still tax free! the quality of the furniture is durable, the styling is good but their pricing is great compared to similar stores! Teddie on the sales team is awesome - ya gotta look her up and Richard in the distribution center out of Nashua really went out of his way to make things work for us. read more

Sales guy Ron was good, but after that it's all downhill. Delivered the wrong couch and they took it back, waited for them to call for 3 weeks and they didn't, so I called. They have the new couch in their warehouse but won't deliver for another 10 days though I live hardly 25-30 min (not in N.Waltham of course, that's my Yelp profile location only) away from the store and them knowing this was a rush order because of the first mistake. Absolutely clueless customer service from their warehouse, and no courtesy or common sense in spite of the horrendous reviews that I now see on yelp. There;s not an even an attempt to correct their mistakes or provide any kind of service you'd expect when you spend ~3k$ for what should be a simple sales experience. read more

I couldn't be happier!! I bought furniture for my living room and family room, the shopping experience was easy and pleasant, they were having a sale So with their already reasonable pricing I got a really good deal! I looked at other places including Jordans furniture and I ended up spending Half of what I would've elsewhere My house looks fabulous !! The delivery went smooth, I had the guys move stuff around so I could decide where I wanted it , they were very kind and accommodating I would Definately recommend Ashley read more

I'm done with this place. I've purchased a whole set and had parts replaced by more parts that are more damaged. And they damage my walls only to tell me to call another delivery company. It's not worth dealing with them. read more

Came in today to buy a full set of living room furniture with a wad of cash in my pocket. A sales guy named Steve sat on his ass and watched me walk in and never even said hello. Way to lose sales. Ridiculous. I'll never be back. read more

We had bought our bedroom set over a year ago from Carol Reed who was phenomenal in letting us take our time to find which set and mattress best fit us. She listened to what we were looking for and made suggestions that ultimately landed us the most comfortable mattress either of us has ever had. We returned last week to purchase a new living room set and were excited to work with Carol again. Her design skills really set her apart from other Sales Associates as she helped us envision what would look best in our space. Carol is not a Sales person who is looking for her commission, she is dedicated and passionate in what she does. I felt comforted knowing we were able to work with her again because I truly feel she has my best interest at heart and isn't just looking for the sale. We never felt rushed or pressured which was always one of my concerns when going furniture shopping. We are looking forward to working with Carol again when we finish our den and are ready to furnish it. She truly creates a pleasant experience during our visits at Ashley. - Amy Blount read more

Let's be honest, I'm not about to break any new ground here or blow you away with an original review: this place is the pits. My girlfriend drove up from Boston a week and a half ago and bought two couches. When they quoted 2-3 weeks for delivery, she asked if that was really 2-3 weeks, or if it was actually going to be 3 weeks (we just moved in and don't have a couch yet). The salesman told her that they get five 18-wheelers a week, and boasted how much furniture that is, and they have to say 2-3 weeks but realistically our couches would be delivered sooner than that. Cool. A grand on couches, plus delivery, plus the protection plan. All is well. Fast forward to this afternoon. A week and a half after we paid for the couches, I get a voicemail from someone at the store telling me that the couches are delayed and won't be in til Sept 13 (over a month and a half from when they were purchased). He goes on to say in his message that the date was actually further into September, but is now up to September 13, so they might come even sooner, but that's what it looks like right now. I try calling back, and immediately get put on hold... for 5 minutes. I hang up and try calling again... no answer. And again: immediately put on hold. For another 5 minutes. You've gotta be kidding me. Hang up, call again, no answer, try again, finally get someone. I explain the situation, and he transfers me to the guy who left the message. This guy explains again that the couches come from the factory which is backed up and they don't control production, so the delivery dates they quote are just estimates, not guarantees. Of course, they had to wait until mid-day Sunday to tell us about the delay, which left us hardly any time in the weekend to go somewhere else to find an alternate plan. When pressed on this, the guy said that he didn't know until right before he left the message... in which he said they'd been tracking it and the date was further out previously, and had just moved up... so that was a lie. I pressed him on that further, and he said that this was the first opportunity he had to call through his list. So I'm not even the only poor schmuck that got this treatment this weekend! We went to Raymour & Flanagan and ordered from them, and will be calling Ashley BonedStore for our money back today. Sure, we spent more at R&F, but at least we'll actually have furniture this week now. If you want empty promises, someone to tie up your money without delivering anything, and shitty customer service that doesn't even care how shitty it is, please, by all means, go to Ashley. If you want actual furniture, go literally anywhere else. read more

Just another horror story to think over before you do any business with this morally depraved establishment. At the end of 2014, Ashley Furniture sent me a "brand new" mattress with a STAIN on it. In addition, the mattress I received (solid like a rock) was nothing like the soft, plush mattress-of-my-dreams that I tested in the store. I called the store and spoke to the manager, Sandy, who was dismissive and cold and offered no satisfactory resolutions. She made numerous excuses as to why the mattress felt different including the fact that mattresses on the sales floor are worn in by customers, and- incredulously - my house being too cold might cause the mattress to feel firmer. Sandy then states that her policy is : I must sleep on the mattress for 30 days before I can request a "comfort exchange", which will cost me $300 fee b/c she cannot restock the mattress and it must be destroyed. I said I would absolutely not be sleeping on a terribly uncomfortable, dirty mattress for the next month, and demanded that the mattress be picked up and refunded. She still refused, but passed-me-off to customer service so they could confirm whether I received the correct mattress in the first place - When I asked when I should expect to hear from them, she said that they have so many customer service issues that she could not guarantee that it would be that same day! This story is so long and ridiculous and took more than a month to unfold , so I'll just cut to THE POINT - Customer service had to come out to my house to see the mattress, at which time the technicians that were sent found that the TAGS ON MY MATTRESS HAD BEEN CUT! The warranty information & serial number of the mattress had been removed prior to delivery to my house. The sticker and warranty package that were supposed to have been attached to the original plastic wrap the mattress had arrived in was never included either. And according to the Ashley Furniture tech, this MATTRESS WAS NOT THE SAME as the one I had ordered from the sales floor. STILL i had a hard time getting it removed from my house and getting refunded. I actually had to contact my credit card company to stop payment. I had a very difficult time getting a response from Sandy and the customer service representative that she put me into contact with, despite leaving many messages over a long course of time and also despite the fact that their company was in the WRONG. Beyond being disturbed by the error that was made that brought this stained, unwelcome mattress into my home (I don't understand how this mistake was made... but I do understand that mistakes sometimes happen?)-- I am completely disgusted with the management's stubborn unwillingness to address the issue in a timely, apologetic or helpful way. Going forward I will be taking my business elsewhere and recommend that everyone else does the same. read more

I wouldn't buy anything from this store again after our 1st and last experience. We bought a recliner from the salesman there and specifically asked if it was all leather because that is what we were looking for. We were informed it was and less than a year later the so called "leather" was wearing off and causing red spots from the material underneath on our espresso colored recliner. When called for our warranty they dont cover the material. Are you kidding me? Then when I spoke with a manager I was told she was submitting the claim to corporate to try to get it covered, no response after multiple follow-ups. Poor customer service all around and poor product. If you're that desperate you need to tell lies to sell something maybe you should consider another career path. read more

I will start this review by making it perfectly clear I did not purchase an item from this store. (nor would I) Completely shocking! While in the area I thought I would check out Ashley Furniture as I could use a new couch. (my fat Italian ass is killing my old one). I know they don't make furniture like they used too, and honestly my take on anything you get from Bobs or Bernie & Phil's is it's good for maybe three years, but I have never seen such low quality junk in my life. I overheard one of the salesmen telling a customer that they "make all of their own furniture". I don't know who "they" are but they need take up something else for a living. Glued draws made of balsa wood? Couches that looked like they would fall apart before you even got them home. Just the lowest quality furniture I have ever seen. Might be good to stage an empty house, but I wouldn't want to use it. Please be careful their stuff looks like junk. The good is I only got stopped by two salesmen & there is plenty of parking. read more

Run Away ! Purchased a recliner for a room we hardly use....after 13 months the seam in a corner was coming apart. I have no small children.. this chair was barely used. I called Customer Service and have left 4 messages. No call back. I called the store directly and asked for "Larry" by name. He was "in a meeting" I e-mailed their Customer Service and left a message. This was all done 5 days ago. I still have not heard. We knew it was inexpensive furniture but this was mostly just to fill up space and we thought it would last more than 13 months... LOL! "Customer Service" is a joke at this store. read more

I am extremely dissatisfied and disgusted with the customer service (after purchasing items) with Ashley HomeStore, amongst not only their staff but their store manager. I ordered furniture (couch set, end table, coffee table and kitchen table set, totaling over $4,500) back in early September (knowing well that there are MANY delays with furniture) and was reassured that the couch set would be in by mid-November but the other items may take longer. They said to call in month if I didn't hear from them (little sketchy to not be able to give delivery dates but was sold on I could at least get the main item I wanted). I called last week and was told that the couch set was available and someone should be calling me within the next week or so for delivery. The other items may not be in until January. The woman was going to specifically note in my file that I wanted separate deliveries and wanted the couch set ASAP. I called back a few days later as I forgot to ask something and got a different story. I was told there no note in their system from that phone call a few days prior and all the furniture wouldn't be in until January. I asked to speak to a store manager (this was a Friday). The store manager was too busy but would call me back later. No call. I called Saturday. The manager wasn't working but was told "an email was sent out to see if the couch set is in one of the stores and if it can be delivered sooner than January). No call Sunday or Monday. I call Tuesday. No store manager but reassured, "I will hand deliver your message to him so he calls tomorrow." I call at 1:15pm Wednesday. The same associate answers and says the manager is busy and can not take the call. I ask if she's the same associate from yesterday and she answers "Yes, I told you I would hand deliver the message but I just walked in 10 minutes ago and haven't seen him. He will call you before the end of the day." I asked what time they closed and was told 8pm. I called at 7:30pm after no call, knowing they were closing. Same associate answers and then hands me off to someone else as the manager was "still unavailable." I was apologetic for my frustration but could not believe that this is how these people treat their customers. I asked 3 separate times and was put on hold multiple times before she finally agreed to cancel my order and refund me my money. It seemed too good to be true and it certainly was. I will NEVER go here again or recommend it as I had been. Do better Ashley HomeStore, do better and communicate with not only each other, but your customers. read more

Bought a couch in February 2019. In march of this year (2021) the main seating area of the couch, under the cushions, ripped from the poor quality frame. I called Ashely furniture and spoke to Haha Ashley and explained my problem. She told me they only back their products for 1 year and was very rude. After speaking with her and then speaking with her supervisor Stephanie (as she claimed her name was) I was given a courtesy appt for a tech to come and "look" at the issue scheduled 3 weeks from the phone call on April 2. I received a phone call saying that they had to reschedule the tech for April 17th. Just today I received a call from the wonderful Ashley saying she scheduled the wrong tech and would have to reschedule for May 11th. When I asked for the owner of the of this individually owned Ashley Furniture, I was told they aren't allowed to give out that information. This customer service rep Ashley is very rude and her attitude is beyond awful. I will NEVER purchase another item from this store and recommend you don't either. read more

I bought a living room set and leather couches from here 4 years ago with the extended protection plan. I AM LIVID because for the past 2 years I've been trying to get them to fix the problem = my brown leather couches have faded into a tan sort of color. First it started with the seats and it has extended. The protection plan apparently has expired and since last year, they said they would try to get this issue resolved with the manufacturer. During the past year I have dealt with 3 different people dealing with my complaint case because apparently all the case managers keep quitting their jobs (they must treat their employees how they handle complaints from their customers - poorly). Today I got a new case manager .. they said they would try to get it resolved again but I must submit everything again for what seems to be the thousandth time. THIS COMPANY HAS BEEN AN ABSOLUTE JOKE AND I AM NOT HAPPY AT ALL WITH THE LACK OF CUSTOMER SERVICE - WITH THEIR LACK OF URGENCY TO FIX THE ISSUE - WITH THEIR INCONSISTENCY. I will never recommend this place to anyone even if they fix the issue with my expensive leather couches .. they would have to go above and beyond for me to change my mind. read more

These folks are a bunch of clowns! My wife just NEEDs to have this silly tv stand for our new tv. x-cell 60" credenza. She orders it Black friday and it came with a 3 week lead time, she elected me to pick it up in Derry NH at the warehouse. I drive 70 miles in my pickup to get this thing and the guys at the warehouse load it into my truck and off I go thinking, "that was easy". They never inspected it or allowed me to enter the warehouse to see it. I get it home and open the box to find that the top of the credenza is cracked down the middle. My guess is from a forklift. I have a new one on order because my wife just has to have it. At this point Im getting jerked around by the sales department as I've had to call 5 times and cant get anyone to make any decisions. Their website talks about customer service. more like self service in my opinion. Ill be sending my wife to pick up the new credenza because if I go Ill be compelled to strangle the poop out of the manager. read more

The worst customer service ever. I bought an expensive leather living room the next day a wheel fell of. I noticed one of the or backrest was higher then the one next to it I called them they came in they ordered the part when it came in they came back to install the backrest they sent the most unprofessional , technician ever the backrest was too big and he had to stuff it with sponge it came out horrible looking when I complained the unprofessional cowered left in the middle of the job he just took off I called and talked to his supervisor who was even more incompetent then the technician. The game they play they tried to turn the tables on you and make you look like you don't know what you're doing and blame it on you instead of admitting the lousy job the technician did the stupid supervisor blamed it on you I guess that's how Ashley Furniture does business. read more

Received loveseat called a few days later because the cushions kept sinking into the back of it and I have wood pressing into my back and it's so uncomfortable sent a person out to check it out kept his truck running was out of here in less than 3 minutes, they never called me back they took 3 weeks to get this guy out to me I called them they said oh we don't call if there's no problem how do I know what you decided so they're coming back out to check it out I discovered what the issue is they put the velcro in the wrong place in the bottom of the seat pretty pathetic when you have to investigate their manufacturing of their loveseat. don't shop there everybody it's crap they don't back their product and I'm pretty sure it's a less dense foam they use in the seat cushions at least it feels different than the one on the floor at the store.they take forever to come out to check it out they take forever to deliver. read more

Ashley Store - Small bit of Velcro that's it expected to fix myself - Furniture Stores Near Me - Salem, New Hampshire

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The salespeople here are extremely deceptive. My fiance and I are remodeling our condo to make the space more friendly for our 6 month old. We went to Ashley for the selection and the low prices. We found a great looking living room set and, because of their low prices, had room for a new bed in our budget (our current bed is like sleeping on concrete but the bed is not as high of a priority as the rest of our apartment). The sales person sold us on the fact that they were "the biggest furniture company in the world" and that's why they had such great deals. He told us we could have everything delivered within two weeks without a problem. We agreed upon a total price for everything after some negotiation and I was feeling like I got a great deal. When I went to the area of the store where you pay for your items I asked the girl at the counter if I could schedule delivery for a specific day. She was the ONLY honest person in the store. She told me flat out that delivery could not be scheduled for anywhere between 2 and 10 weeks for the items we had chosen!!! Even when the salesman was confronted by her on this issue he lied; he even brought over another salesperson that lied about it too, telling us just to pay and they would call me the next day with an exact delivery time but was unable to do so until I paid? Anyway, since we are not in a huge time crunch, I asked the honest lady at the counter if I could buy the stuff from her so she gets the commission. She couldn't sell it to me, so we decided to leave the deal we were getting on the table and shop somewhere else. I would have gladly waited for the furniture if the salesman had been honest with me the whole time, but once he lied I lost confidence. I'm not going to say where we ended up buying the furniture (it was a place with less room in the budget for a bed, so we are putting that on hold for now), but the sales people were just as friendly and were honest about how much time the whole process would take. I was glad to pay upfront and, even though I paid more than at Ashley, I felt much better about the whole experience. read more

After reading the reviews, I'm glad I was completely ignored by all sales reps. I went in on Saturday with money to spend on a sectional. Found the perfect one in my own. Perfect size, color and price to suit our needs. Unfortunately, the only person who talked to us was the lady at the back desk, when asked where the bathroom was. We walked out with 4 sales reps sitting on bar chairs at the front door, not even "have a nice day" read more

We did not end up buying at Ashley mostly because the dining set we liked was pretty poor quality. Granted what you see is a floor model. But a chair should never wobble badly when you are trying to sell it to a customer. All the chairs were loose and wobbly. Since we use our dining room table and chairs everyday, we need something that is a good quality. If their furniture can't survive a showroom floor, it won't make it our house. This particular location is hard to get help. The place was swarmed when we were there. We probably would have had to wait a good half hour to get help anyway... read more

Buyers beware, this store is not a reputable place to do business. They do not follow through with promises. We bought a mattress and box spring in early November. The delivery people came and was unable to get the solid box spring in to the room. They took it back and said have them send you a split box spring. We called customer service to be told that is a store issue. We called the store and have been given the run around. As of right now they have not refunded us the $150 nor have they shipped the correct box spring. The store manager gives you double talk and lies. We filed a complaint with the Better Business Bureau but all they can do is give a negative rating which is less than helpful for our issue. I will say this is the Salem NH store and am not speaking about any other store. Stay away or you will be sorry. Update, after the BBB got involved we finally got our box spring. Now they won't remove the old ones, which we paid to have removed. I strongly urge people to stay away!!!! Final update, 2 months after the start of this, everything has been squared away, thanks to the Better Business Bureau. In their statement to them they lied to the BBC on what happened. We corrected their lies and will never shop there or recommend this store to anyone. Buyer beware!!! read more

DISAPPOINTING!! First told our furniture would be in 2 weeks from the day we purchased.. Took over a month! And when they delivered my couch they unwrapped the protective plastic in my driveway and tore up the pillows forcing the couch through my door! They tell me "You can deny delivery or we can have someone come out to repair the couch"...hmm i shouldve denied delivery. We hace waited over 2 weeks for a replacement pillow and have to wait an ADDITIONAL MONTH for theyre tech to come out and replace the torn pillow!!! REDICULOUS! Its just BAD customer service. My wife is more dissappointed than Me! And she's the understanding one! read more

We purchased our furniture the first week of March. The sales associate never made it seem like it would be a long time to fulfill the order. We were told 3-5 week eta from sale to delivery. It is now 5/11. We got our delivery yesterday. The $2k table and chairs are perfect. The couch is a mess. Wires ripped apart everywhere. Connections missing everywhere on the love seat. It has an electric panel, which I was apprehensive to purchase but my wife liked the amenities it provided. The delivery team was seemingly not competent enough to connect the electrical components for that love seat, so the recliners, headrests etc do not work. The delivery team told my wife it was a "blown fuse" (hilariously inept thing to say about modern TFT displays) and then said they'd send service. I got home to find several stripped wires, and 2 connections not even made, which would seem to be the actual issue, rather than a fuse as if it was some sort of tube amp or transistor radio LOL. The delivery team did not notify anyone of the issue. Upon followup next day, no one knew that it was not successfully installed. Classic! So I wait for 15 minutes on hold with the delivery department, who had to scramble, I'm sure, because of their co-workers carelessness. The repair/service aspect has me confused, because I was told they'd just order some wires and maybe in a week, week and a half, a tech will be able to fix it? Provided they ordered the right parts...I would think diagnosing the issue would be the smart thing to do. Ultimately, this has been a terrible experience. Every call into Ashley Customer service has been responded to with cluelessness and poor responses. Such as "maybe follow up in a week and see if there is a new ETA. We aren't sure why we can't get your couch" and "This shouldn't be taking so long...I'm not sure why that's happening. After delivery, we can talk about refunding you some money" to kick the can down the road... I am sure this is not the fault of the random CSR's answering the phone. They clearly don't have the management support or resources to figure out anything in regards to logistics, within their own network. 3 months of "not sure why we cannot fulfill your order, actually!" with no followup, each time it was us calling. The sales person didn't even know the order hadn't been fulfilled yet...which is an embarrassing thing to admit. Just awful and it would be hilarious if I didn't spend $5k on this stuff. The only positive has been JUST delivery in Hudson, they have all been responsive and easy to talk to, and accurate and transparent. So that I appreciate. read more

Went to the store and walked around for a solid half hour checking out the selection, such as it was. Waited for a salesperson to come to me, but in the end had to go grab one to help me make a purchase. I had already done all of the work and was ready to check out, easy commission right? I opted to go for a delivery and pay the fee to get the product to me. I explicitely ask the salesman whether they deliver on Saturdays because I work during the week and wouldn't be able to get this delivered any other day. He said no problem, we are in your area every weekend. Was told it would get to me in 2-3 weeks since they don't keep any inventory in their warehouse. Three weeks goes by and I get a call from the warehouse to schedule a delivery. Lo and behold they are booked for that Saturday and the following one. They best they can do is 2+ weeks away meaning 6 weeks after I originally ordered. They don't seem too upset about the matter and basically don't care that I am not pleased. Called the store and they told me that they just had too many sales recently so are running behind. The fact that I had already paid for the product and the delivery fee didn't seem to trouble them. They don't really care if you get what you order as long as they have their money. They made no effort to expedite the process or in any way please me as the customer. Wouldn't shop here again on a bet. read more

Went in with my fiancée for a new bed. Buddy greeted us promptly, within 15 mins we agreed on a bed and believe me my future wife is really picky! It was a hassle free experience and we saw the Ashley's model and the Simmons model, Buddy knew his stuff and explained the pros and cons. Went with the Simmons bed, We can't wait for it to be delivered! Thanks buddy! read more

Just moving into our new place and needed barstools. So ordered some beautiful ones we saw at Ashley's. Moving guys were extremely polite and very careful moving the stools but when they unwrapped them there was severe water damage to one. Tons of scratches, broken an Unleveled legs. Looked like someone took sandpaper to dry them. Just called the store because they failed to Call/email us yesterday like we were told. They were extremely rude and had no answers to any of my questions. Told me to call back when a manager was available. Wanted to order coffee table an night stand but after all this taking are business elsewhere is are best bet. I do not recommend this store to anyone. read more

Beware of customers service! Purchased over $6000 worth of furniture March and April of 2017. Needed new furniture in our new home as we where down sizing and wanted to start with new items. Had purchased a few items from them in the past and thought we where safe buying more for our new home. In April of 2018 we call customer service as stitching from the reclining sofa was coming apart. They sent out a tech after a delay in getting two panels. Only one was sent which was installed while we had to wait again till they sent the second panel. A new tech finally came out and installed second panel. Called again as stitching was not done to our satisfaction and explain we where concern the one year protection would be over, was told not to worry as I had called with issue prior to one year anniversary. Sent another tech who stated their was nothing he could and was going to suggest to Ashley to replace sofa. Called again as we had not heard anything in several weeks. Was told by Brenda "nothing could be done with sofa", she had talked to upper management and that was their decision. Needless to say we will never shop at Ashley again and have expressed our disappointment with our family,friends, and neighbors. They have lost what I consider to be good customers. read more

I would never buy or recommend this place again to anyone. I order a sectional from them 6 weeks ago. At the store they told 2-3 weeks but probably won't take past 2. I called at the beginning of the 4th and 5th week the guy I spoke to said any day now it should be in. At the end of the 5 th week they called to set up delivery. They told me they could only do next Wednesday Nd if I needed another day I wouldn't get it until the end of October which is 4 weeks later. My roommate took the day off for Delivery on Wednesday. When I asked for a time they told me they would call me back Nd never did. I called back to switch the phone number since I wouldn't be home. I also asked to give some instructions to where to park once they r here. She told me that I can only switch the number but I can't give instructions until I get a call saying they r 30 mins away. The next day while I'm at work I get a call not the number I switched it to and they didn't give me a 30 min warning they told me they r here Nd already started unloading outside. Once they brought it in my roommate noticed a rip in the chaise. Once I got home I examined it and say tht the back had a huge hole Nd the back wasn't put in correction causing it to come undone. The stables Nd stiching was coming undone Nd there was 4 holes on the side. I called to get the piece replaced and I spoke to 3 different people who offered me to have a tech come and patched it. one of them even said she can't see the damage in the photos. After explaining how that is unacceptable that I paid for a new undamaged couch not a couch w patches she told me she would call me back Nd hung up read more

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I knew when I walked in we should walk out but we were desperate and had minimal time. First off, the sales person had ZERO knowledge of what was in the store and wasn't really interested in helping us select or providing ideas... Oh the best part is the 3-4 week delivery scam.....I made it clear to my sales person we wanted the delivery before Thanksgiving. I called the store to follow up on delivery and was greeted by a VERY rude person. Delivery expectation is more like 5-6 weeks! Not a fan, I will not be making any additional purchases here. read more