We had an exceptional experience with this location and with the assigned delivery team. Makayla at the Spring-Woodlands location met with us on several visits, fine tuning our redecorating project, taking measurements, designing modular pieces with the "LEGO" blocks & visuals, and working with the SM to qualify us for every discount & promo available. We got a STELLAR deal on several pieces. When delivery day came, we were very impressed with the White Glove service. Jose and Ed were professional & accommodating, keeping both our new furniture and our home clean and protected from damage. They laid out movers' mats, were extremely careful in doorways, and wore gloves & shoe covers. They expertly installed everything, even moving my rugs and platforms to position the chairs perfectly. Very happy with our purchase and highly recommend Ashley Furniture. read more

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Ashley Furniture of course has been in business for many years. The quality of their furniture is great. I've been to this location many times. And have my preferred sales guys that I use. Ask for Ladell or James Dupriest at this location. These two guys definitely know how customers should be treated. They have also come along way with pricing. My recent visit to this location this past week gave me creepy vibes. I understand salespeople have to make money but this one particular guy is too pushy. Even after knowing you're looking for a particular person he tries to tell you that you don't need the person you're looking for you need him. Major downside to coming here. No matter when I walked in he was the same way. I call, and there he is answering. I couldn't get away from. Michael please do better. You would have probably gotten a sale out of me had you not been so pushy and dismissive of your coworkers. All in all, ask for Mr. Ladell or Mr. James. read more

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I, luckily, haven't bought anything here. The customer service was poor enough that it alone drove me away. We've been to this store twice in 3 years. The first time, we were promptly ignored the moment we walked in the door and the sales person seemed completely uninterested in conversing with us. The second time was today and, while we got someone who decently feigned interest in conversing with us, he was extremely pushy and absolutely would not help us look for what we were interested in buying. Additionally, he was not knowledgeable about the products and would give incorrect information to direct questions about materials used. The more I pressed, the more he tried to steam roll over the conversation. I'm definitely not going to be giving this company any of my money, ever. read more

Should be zero stars. This business is a sham. Wife bought a dining set, paid with credit card, thankfully. They delivered a dining table that had a corner broken off and re-glued in place, sort of. When we tried to get them to make it right we learned they have ZERO customer service department. Store manager hid from us, and ran away from us. The only reason we got anything done was because we had our credit card company reverse the charges. Six weeks after than they contacted us and FINALLY delivered a replacement table. STAY AWAY!! read more

What a disaster this has been. Ordered a couch, end table, and coffee table. Couch and end table arrived but no coffee table. Here we are at least 6 weeks later still waiting. Added another end table. With first one they assembled it. Second one they dumped off the box and left. Three weeks ago got ahold of a manager and he said he would credit us $70 for the inconvenience. Now weeks later and many inquiries later the credit has yet to appear. Good luck contacting anyone by phone. The prices are decent but the quality isn't. So overall: Poor delivery Lousy follow-up and communication Poor inventory control Personally, i would not buy again from here. read more

I really wish I could give a better review, but that is not the case. The Sunday after Thanksgiving we bought a new bed. It was a big ticket for me, but as I was in line for not 1, but 2 cervical spine surgeries we felt it was important. Kyle was great, helped us navigate the experience, explained everything. Delivery was scheduled for the week before surgery. The bed was delivered as scheduled, however the gentleman who setup the bed ran out as soon as they were done, without asking any questions or making sure the adjustable bases even worked. The bases work, but they set the beds to the full height making it nearly impossible to get in bed. I have contacted Kyle, the store and the claims number, but here I am 4 days post surgery unable to get in and out of bed because the bed is so damn high and I cannot fix it on my own. read more

Ordered and Paid in full $2,000 for sofa on June 28 2025. Supposed to be delivered 2 Jul to No avail! This store has stolen my money and Not delivered purchased sofa. Salesman and General manager just keep lying about guaranteed delivery! Salesman entered wrong customer information which is Not my problem! STAY AWAY from Ashley Furniture in Spring, TX!! They are dishonest and a SCAM!!! read more

Bar stools I purchased in the store in August were twice as much as they were online. Salesperson told me she would throw in protection plan and free delivery. When I saw bill the stools were unassembled and I was charged for protection plan. When I called mgr at store he agreed to assemble stools if we brought them in store but he would not cancel delivery fee but gave a price adjustment of only $200. DO NOT BUY ANYTHING FROM THE STORE. Nice furniture but a rip off...be careful read more

Why does it take so long to have repairs done to my recliner? Ashley's furniture Longview is not the place to get new furniture. Ashley's departments don't streamline together. First, is the walk-in and deal with salesperson. Second, the sale is made and people at the store has your money. they don't deal with you anymore. I paid extra for the warranty too. Third, you think you are calling the store's number and you get somewhere else. I got my chair in Dec 2023. It would take the following year to get repairs. Luckily, I had figured out how to fix the first thing that went wrong. Found it weird that the Ashley store needed to ship repair parts to my apartment before the repairmen would arrive at my apartment. Now I got this big weighty box of whatever, I haven't open yet in the livingroom. Dec 18, I noticed my chair had another problem, something I definitely needed help fixing. I called and got a friendly voice. They had me send pictures via text messages and a work order was made. Jan 7, I am wondering when will the repairers make their way to my place to fix my chair. I got the corporate office this time, same number dialed. I was informed that the first work order was not entered correctly. New work order was filed with another later date of them getting here to fix my chair. At the same time of THIS, I'm getting texted the SAME protocol. what the heCK? The customer is supposed to confirm that a solution is in the works and I am not able to confirm. The same protocol comes up: "Hi you need help" "Let us help you" "Send pictures via text". AGAIN RIDICULOUS. How do you not have my furniture's serial number in YOUR records? Why do I have to flip my chair over to find the serial number to give to you? Ridiculous. This happened today 01-27-2024, while I was looking for places to fill in a review. Here's another "pass the buck". This is their online chat: I would have loved to help but unfortunately, this is to be taken care of by a different team because we have only information on online orders and I am unable to do this for you. At this moment the team is unavailable but I can share a number for you to call them directly so that you can get help and the issue can be sorted right away.Store #: 903-653-1705 "I am very sorry for the inconvenience, and i would love to help you, but we have only access for online orders." -no streamlining. read more

Ashley Store - Furniture Stores Near Me - Spring, Texas

This has been the most horrific experience of my life. I would not recommend this store and I am mad at myself for not checking reviews before going there. They rate 1.2 stars and trust me that's the service that you get. Mike Brown is a fast talker and he'll say and do anything to make a sale. I bought from him a dresser, bed, temperpedic adjustable mattress and frame, headboard and footboard that looked in the store the color gray, and I asked several times if it was gray (questioned the lighting) because their lighting it looked gray. He called over several other sales people to confirm that the color was in gray. I ordered the bed it gets to my house and it's beige. So I called him to ask if that came in two colors, beige and gray and that what I received look beige and he was very rude very condescending because he's made the $5000 sale now he doesn't care. He completely ignored the fact that I asked him several times if it was going to be gray because that is the color of my room decor and he said the bed is gray however it is not! The delivery guys were awesome, and even though it was not their fault that this man lied to me (I learned today that it comes in ONE color shade) to make this sale. When you see a rating of 1.2 stars believe it. I hate I didn't check first. I told him my decor was gray. The bed gets to my house and it is beige. Not to mention, I waited a month for it to be delivered. I'm looking to see what I can do about it. If you go there, don't use the same sales person that I did. The manager seems okay. read more

Took off work for furniture delivery only to have them drop off one box with box with ZERO communication regarding the larger item not being on the truck today. Delivery guy couldn't even tell us where the other item was, had to call the store. Who then said for us to call back tomorrow as they can't touch the order as other item needs to be rescheduled. Could have saved us from taking off work by cancelling their delivery. read more

I have been charged over $5200 too much with no receipts provided. I have ALL of the receipts for what I purchased and there are 2 random charges on my account. ALSO the items that were never delivered are still on my bill even though I cancelled them AND i was charged 2 delivery charges for 1 DELIVERY! I am so irritated. ALSO Mohammad Kamran who was the sales rep will not respond to my texts. I plan on going to the store Wednesday with all the back up and raising hell. I wish I could rate - 1000 read more

Beyond the nefarious promises of this, that and the other of the sales people (they will give up on you after you have minor questions down the line and stop responding), this business, as a whole, is a total clown show. I went and bought a handful of items for a new house recently. One of the items was a queen bed set. I was delivered that bed with no feet. Let me be clear for those who didn't get that the first time: Ashley delivered a bed WITHOUT THE FEET. You know what that's like? That's like buying a new car and having it delivered without tires.... Stick with me...it gets better! Then I got the feet in the mail (12 business days later) ready for the delivery people to install them. Then they tell me "Oh sir, we can't install them because they didn't ship the screws with the feet......" I cannot make this up. Before you go into this store or any of these Ashley stores, just ask yourself "Would I like my furniture delivered in parts?" If the answer is yes for you, go wild and spend money. If not, go LITERALLY anywhere else and save your money. EDIT: The generic response "Ashley" has to all of its customers shows how little they actually care about people versus how much they care about money. To that end, their customer service is worse than calling Sears for warranties on appliances.....oh yeah that reminds me....don't buy anything from Sears either. read more

After 1 month and a week I still haven't received the correct order, they will not refund the money and no one seems to be able to help. Horrible experience read more

Update as of 2023: terrible TERRIBLE company. Do not buy from them!!! They never ever answer their phone. I've spent HOURS trying to reach someone and they don't ever answer. I was told by corporate that my only option is to go in person... I'm over an hour away now. How ridiculous that instead of holding your stores accountable to answer the #%^*ing phones, you suggest the customer have to DRIVE in person to get an answer. Terrible. Wasted money. read more

Ashley Store - Furniture Stores Near Me - Spring, Texas

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Horrible experience! Lack of communication and delivery of item was incomplete. Had to cancel whole order.

Please don't get duped into going here. I bought furniture here four years ago. Spent three or $4000 on a couch. It did not hold up at all. I actually gave it away recently it was in such bad condition. And please please do not buy the furniture protection or cleaning plan. They told me four years ago if I did not use it I got the money back. Called today to get my money back and they said it would only be applied as a credit of $300. But you have to spend $500 to get it back. This is a terrible store with terrible quality furniture. Some of it looks OK but please don't fall for it. It shows four stars but look down at the reviews. Don't think Google is tabulating that correctly. Probably a sponsored result read more

DO NOT SHOP HERE! They are such a scam. I recently went with my grandmother to re-purchase items that we went to another location for but unfortunately had the same issue happen to us. We worked directly with Evan Corn who we made aware of our horrible experience at a previous location and was reassured it would be different with him. We genuinely thought he would look out for our best interest throughout the transaction. We simply reordered some items and when we were done, he wanted to add on a mattress protector for us stating that it would be $12 (when Bedgear is usually $100+) in installments with our credit card that we had gotten previously approved for through Ashely. It was too good to be true, but he repeatedly told us that it would ONLY be $12 and I made a joke stating that I could pay that cash and take it home however I couldn't because it was part of a promotion since we were financing. Well, just like our previous one experience, the same thing happened when it came to delivering our products. We scheduled the delivery AND confirmed it only for them to text the morning of our scheduled delivery: It's Ashley Homestore! Are you ready to schedule your order? Reply 1 to schedule. Reply 2 to exit. Reply STOP at anytime to opt out of these messages. Like this was already confirmed for delivery, why am I getting this text? Do they not realize that we have to take the day off of work in order to accommodate for these deliveries since Ashley cannot even provide a schedule timeframe for it? I proceeded to call the store to reach Evan numerous times and every time he apparently was with a customer therefore we cancelled the entire order! I came to bring back the mattress protector which had not even been opened/ used and they denied me stating that things like this cannot be returned. Evan of course didn't make us aware if this and now we are stuck with a bill for $140 since sneaky Evan thought it was appropriate to quote us $12 for it to sell it to us but behind the scenes discounted the furniture so that he can sell it to us for that price. This was told to me by another manager there. Please go elsewhere because here you'll definitely be taken advantage of. read more

ASK FOR BEN. Moving into a new apartment can be stressful when you're starting from scratch in furniture. Ben Pham was very understanding of what I needed to get started. He explained all the options that are available in sofas and mattress that best combat my needs. Emphasizing purchasing furniture that will eventually be moved into a future home, he provided options to keep the total cost as low as the store would allow. We settled on a few items and the following day, after thinking about the layout of the house we wanted to change out our order. Ben was graceful in understanding the need to change out items. He gladly switched around our orders and kept our cyber Monday deal from the day we originally purchased. read more

I would not shop at this location or with the company anymore due to them failing to rectify a situation that I have been dealing with for well over 8 months now. I have reached out to the store manager and market level and they have not taken care of the issue even though it was approved months ago. They have shown me that the customer doesn't matter. read more

Before you even step in call for Ben Pham! Set up an appointment and only, I repeat only deal with Ben! It is a rare occasion that I leave a review. I'm a lurker who reads everyone else's but it's time I write one. Ben took the time to help us furnish our home. He took the time to listen to what we wanted and worked with our budget. He showed us around the whole showroom and made sure the furniture we were buying would flow with our home. Shoot he even took down our dimensions of our living to ensure the couch and dining room table would fit and would properly flow. It's very, and I repeat very rare to find a salesman to take the time he did. I owe this man a beer and many more. Thanks again friend! About Ashley : Reasonable prices, excellent selection and great service. Will be a repeat customer! read more

Run as fast as you can from this location. When you have issues with an order and actually walk into the store Zach the manager will tell you one thing then do another. I canceled my order two days ago because they were not honest to begin with about pricing on line vs in store. They did not offer price match until I was trying to cancel the order. Two days later, corporate and call center told me he has done nothing to cancel my order. Also if you google the name of your furniture you want, you will see that American Furniture Warehouse offers Ashley sets at a better price and you don't have to deal with this type of crap! read more

Stay away....1st of all, quality of furniture at store does not match quality of delivery....misleading. 2nd - I purchased a bedroom set for my daughter with mattress set. The sales person should have mentioned that the bed I purchased did not need a box spring, because the bed I purchased had drawers on the bottom and it was already high enough. It looks ridiculously high if we use the box spring. The Delivery guy mention, just call customer service, and have them schedule a pick up for a refund. Okay, we NOT true. Customer service stated that I needed to select other items from store and request for an exchange, also not as simple, because I need to email pictures of my return with tags and then order my exchange! Horrible customer experience....I should not have to work this hard for something that could have been avoided by a good sales man! Ashley has lost a long standing customer! read more

I am incredibly upset and unsatisfied with my experience at Ashley Furniture store. I first started being a customer in 2015 and my experience back then was already disappointing. The prices are fair, the quality of the furniture is okay if you don't expect to keep the furniture for 5+ years, but the customer service and sales tactics are unbelievably dishonest. I must have forgotten what happened back then, because I made the mistake of buying furniture from them again only to be tricked by a sales person and then not have my furniture delivered on time. The sales person first offers me a $3000 mattress (the most expensive option at the store, and that I didn't buy) instead of trying to offer me more affordable options, which already gave me the wrong impression. When I go to make a payment for the items I did purchase, he promises me a huge discount, which later after looking at my receipt, he added all of the "discount" back into the furniture protection plan price, so there really was no discount. He never offered me a delivery only option (which is free), but instead automatically added a $150 "white glove installation fee" which I didn't need. All of this was purchased on the 4th of July, while their website was running a sale. I was never offered a 4th of July discount at the store, so my purchase ended up being more expensive than what it would have been if I just made the purchase online. And then, it gets better! I'm promised a delivery date at the time of the purchase, I call to confirm it, and the customer representative promises me they will deliver it on the same day that we had previously agreed on. And now, 2 days before my delivery date, 2/3 of my items are on back order and don't exist! How fun is that? Customers beware of the sketchy and dishonest sales practices at Ashley Furniture. You have lost another customer. read more

Ashley Store - Furniture protection plan prices on the website. - Furniture Stores Near Me - Spring, Texas

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Save your time and $$ and go somewhere else to buy furniture. This retailer is awful!!! July 4th I purchased 2 end tables for almost $600 and 1 was delivered broken. After several calls and false promises I am not going to receive a new one. I was told first I would get a new replacement, then the company wanted to send me a part to try & repair it. Why should I have to repair a broken end table! That didn't happen , then they told me I had to donate to a charity before I would get a replacement. Well I donated it to Salvation Army. And then I was sent an email that stated they no longer have the end table in stock anymore. So now I have only 1 end table that I do not want, but of course they do not take returns!!. Ridiculous and poor customer service. I will never ever purchase anything from Ashley furniture. Unhappy customer G.Henderson Friendswood ,Tx. read more

The absolute worse experience I've ever had purchasing anything. Any help trying to resolve the issue was basically nonexistent. Three days of phone calls to even get any kind of answer. After everything I was offered a compensation of eleven dollars on a five hundred dollar purchase. Never again. Don't waste your time with this company, N. Tampir read more

Tjis my first time and last time ordering from Ashley my co worker warned me 1600 paid and 1 month later no dining set I am so angry this is the baltimore National Pike location I bet it's all locations I want a full refund read more

Purchased a sofa and a reclining loveseat online. The product looks good and will not receive a lot of wear in my household. Buyer beware, Ashley does not warranty the furniture and when it breaks you best have a protection plan that you pay extra for. After only 2 months, the mechanism to extend the foot rest broke and not worth the $200.00 plus to get something fixed that should have been covered by the misleading 5 year warranty they advertise for this part. Never again will I buy something from Ashley HomeStore. read more

Ashley Store - Reclining loveseat with Console - Furniture Stores Near Me - Spring, Texas

Ask for Zeena!! She is geared toward customer needs, and has an eye for interior design! She knew what works well in my house, and works to put together a good deal for her clients! Additionally, she made me aware of a furniture option previously unknown to me. Furthermore,she is willing to show a wide selection of options. Finally, she has a great personality that connects well with customers. read more

Bought a couch with a warranty just a little over a year ago and it started falling apart within months. Contacted the location we bought it from and they said they couldn't do anything about it. Contacted corporate and they are terrible about getting back to us. We have been trying to get this fixed for 6 months? So frustrated. Update: Ashley fixed the issue. 2nd update. My next purchase from here resulted in the delivery crew hitting my wall and damaging it and then promised that someone would come fix it... but never did. read more

Ashley Store - Furniture Stores Near Me - Spring, Texas

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warning make sure you read the fine print because the sales people don't tell you all sales are final. now i am stuck with a couch that is not suited for my family. read more

Absolutely horrible experience. Cancelled order before it could get here because of the long delays. Still waiting for refund because they've had an "outage" for the past week. Worst customer service I've had in a long time. read more

I can't get through to anyone! I've been trying to get contacted since yesterday and I can't get through in the 800# or the local phone. This is SOO upsetting. I accidentally ordered the wrong height chairs and j need to exchange but there's absolutely NO customer service!!! Update: 7/2 after this first review and they said they'd get someone to contact me.. they keep sending me text messages from a ROBOT!! NO ONE WILL HELP ME!! I'm so freaking pissed. I will NEVER buy from this company ever again! I'd rather pay twice as much than to deal with this terrible company who obviously Durant care about their customers. BEWARE read more

Stay far away from this joke of a store. 2 attempts to deliver things purchased and 2xs something damaged AFTER we instructed store to deliver things in boxes. I'd give no stars if could. read more

I purchased a full leather, electronic loveseat and 2-electronic recliners 1 year ago. It was supposed to be one of the best sets in the showroom. I paid top dollar for this furniture. Now I find out that it is 75% plastic. I am BEYOND UPSET. I called the store 3 times, I hold for 10 minutes and they hang up. This is a BIG problem and FRAUD! read more

I had purchased a $1000.00 sleeper sofa from Ashley Home Store in The Woodlands, Texas. When it was delivered it was discovered that it would not fit through the door of the room it was meant for. The delivery guy told me that we could call the store within 3 days to have it picked up and returned. We called the store and they tell us it cannot be returned since I signed for the delivery. Our thought was to return it and exchange it for a bit smaller sofa. They are not being very helpful. We are getting the runaround. My next step is to contact the channel 2 defenders! read more

DO NOT USE ASHLEY FURNITURE!!!! Their products are made overseas, so there is a very slim chance of even getting the product to the warehouse, let alone delivered to you! I have been sitting on a back order slip for 5 months! I ordered a reclining leather couch and loveseat in December so that my guests would have a place to sit on Christmas day. The order, however, was delayed. It is now April! I have gone in every 2-3 weeks to inquire of a status and I get the same answer: "It will be 2 weeks from now. You can take it to the bank! That date is set in stone!" When the delivery date comes, it's, "We are so sorry, but your furniture will be here in 2 weeks!" I was also told that if I had ordered a different set, they would have been delivered months ago. So you can go to Ashley furniture and see a lot of really nice furniture sets, but they have a limited selection on hand! I reached my breaking point yesterday and went to the store to begin the process for getting a refund( which will take 6-8 weeks per the store manager) and he asked me to give him until Monday. They are going to attempt to give me the floor model.( at NO discount mind you) or I will get a refund. So my choices are 1) get some overpriced second hand furniture that everyone and their mama have sit on, or 2) hopefully get a refund by the end of summer....nice. read more

This is a nightmare. I ordered a dining room table set in SEPTEMBER and still have not gotten it. I talked to corporate and have requested to speak to a supervisor and I received no phone call or email. Nobody is updating us on what's going on and we still have no table! I'm frustrated and just want a refund and to go else where, but I can't get a hold of anyone! I even went to the store and was told they would deliver ASAP, but still do not have a table! It's beyond frustrating and completely unprofessional. I will NEVER shop here again or ever recommend to anyone and from all the reviews I am not the only one going through this mess! read more

If I could give this place a triple zero review, I would. This is by far the worst customer service I've ever experienced. They wasted my time only to find out, this store is a joke. Please go elsewhere. There are options where they value and care for their customers. Last week, I visited their store with my parents. We were quick as I was exhausted and called it a day. My parents knew what they wanted, so I was in communication with the sales associate through text message. I did some research and came to find out the store was overly priced. I am willing to spend, but not stupid to fall for ridiculous sales pitch and overly priced furniture. I let the sales associate know that I went to another furniture store and being that I want to help him earn my business, I asked if they were able to price match. He shared that they guarantee 100% price match and the store manager approved the price(I have all the proof). We agreed and I let him know that I will be by the store to pay for the bedroom set. I wanted to buy my parents dining table, tv stand, sectional for their loft, and even considering buying them the Tempur- Pedic. Well, being that I was excited with the price match, I was really considering getting them the Tempur-Pedic too. I wanted to surprise my parents. Today, we went back to Ashley and it was a mess. John was the sales associate I originally dealt with, but he was busy so another associate jumped in to help. He knew who we were and his approach, "You guys are back". Now, a customer is back is a good indication that they are very interested to make a purchase. I think Tommy was his name. I didn't pay much attention as my observation was heading the wrong direction. Not surprised that I was right and the sales associate now quoted me double of what I was told. I let him know that John quoted me a different price and rudely cut me off and said, "Just tell me how much he told you". He left to get John and returned with the store manager. I was surprised that the store manager told me to go buy furniture elsewhere. BS explanation, tell you one thing and just lied, no apologies on their end, just UNPROFESSIONAL! When I shop, I dress comfortably and not glamorous. I dress for comfort and not for show. That's when you know if the store treats customers fairly. The store manager should receive training to treat all customers who walks in that door fairly. Never judge someone based only on what you see on the outside or only on what you perceive. He probably didn't think I had money to spend. I have so much respect for my parents that I didn't want to make a scene. This manager spoke to me as if I was at fault and a stupid kid. Sir, I may look very young, but I am in my late 40's. Professional and successful. It clearly explains why most of the reviews here are very similar. Imagine having a store manager as incompetent like the one I dealt with. He just let a good customer leave like it was going to be the customer's loss. He couldn't even look at me on our way out. The fact that he did not even try to talk to me and see what he could have done. Instead, he told us to just leave and take my business elsewhere. Upper management should further evaluate the store manager's skillset and competencies. Take the reviews posted here seriously. Don't be surprised if your competitors are doing better than you. You drive your customers away. I will never shop at any Ashley store ever again. Go to the neighbor competitors. They were professional, pleasant, and accommodating. Thanks to you they made a good sale and I was very happy with our purchase. For y'all new in TEXAS, keep searching and google will provide you more options. STAY AWAY FROM THIS PLACE! read more

They suck. I was shopping for a couch I saw on tv for a reduced price. No one knew where or what it was. I even spoke to a manager and he was not helpful. This is the 2nd time I have seen special price on tv and was unable to find it at Ashley. I once bought a couch and loveseat at Ashley. The loveseat was damaged when delivered. It took 4 weeks to get it replaced. read more