Do not fall for their scam of "product protection" they try to add on every invoice. The sales guy Chris assured us we had unlimited stain cleaning. I called to schedule this 6 months after purchase and because we had multiple spots (I have a newborn baby so spit up happens) they told me it falls under general cleaning so they wouldn't do it. You will also have to go on hold for hours to even try to use it. read more

Terrible customer service. Awful delivery service. Was promised that my new dining table would be delivered on a Tuesday after purchasing it on the previous Saturday evening. Failed to arrive, although I sat and waited all day, only to discover that it was booked in to arrive in 2 weeks time. Also that the base would be already assembled just the top would need 4 screws to attach it to the base. Not at all the case. I have pieces of dining table that were left on my doorstep, with no assembly instructions. I will NEVER buy from Ashley/City furniture again. read more

I had purchased furniture at Ashley a couple months ago. It was challenging finding a salesperson to help me. Once I did, he was great and my purchase was fine. They try to add on warranties and protections, but you can easily decline if you like. Then they try to add on delivery and installation fees too, and you can decline those too. The delivery people will try to charge you again, and it's your choice how you handle that. To me, the extra costs were excessive and unnecessary. When I was ready to buy more furniture a couple months later, I contacted the same salesperson that helped me before. I purchased more furniture and he noted I didn't purchase the extra warranties and protections last time, and confirmed I didn't want them this time either. So I was surprised to see the emailed invoice included those extra charges. When I texted him about it I received no reply. I tried 3 times over two days and no response. I went to the Ashley website and chatted with customer service. They told me I should contact my salesperson. I explained that I had, with no response. They said they would send him an email and a correction would be made in 24-48 hours. That was not a sufficient response for me. They charged me immediately for services I specifically confirmed I did not want. If they couldn't immediately credit me for those charges, they could cancel the order - no need to deliver it. They told me to call the store for faster service and gave me the number. I called and spoke to someone who said the salesperson that took my order was busy with a customer. I asked to speak with a manager and was told the person that took my order was the only one that could make the correction, and he was busy with a customer. Apparently he was so busy with customers for 2 days he couldn't respond to my text messages. I was not connected to a manager and once again told he would call me back when he was available. Magically after my call he texted me back saying he would take care of it. I thanked him for the reply and asked him to confirm when the credit was completed. He replied "Done". No explanation or apology. I received an email showing the credit, so allowed the delivery. The delivery guy was awesome - so polite and helpful. However, charging people for services they don't want and making it difficult to get it corrected felt super shady. I take a dim view of businesses that operate this way and won't be making any further purchases from Ashley Furniture. Buyer Beware. read more

I had been looking for a new bed for a while, but I hadn't been able to find the ONE until I saw the Robbinsdale white bed at Ashley. The bed feels super sturdy, and I love the storage option to keep all my blankets. The best part is that it blends well with my nightstands, so I didn't have to change them read more

There are plenty of negative reviews for this Wellington Mall location that are pretty detailed, I will try and keep this brief. The salesperson and the initial purchase experience was great! We've always had positive experiences with Ashley Furniture and they were our first choice when we needed a new couch. We were in and out quickly and were excited about receiving our couch within the next 3 days. That's about where everything started going downhill. We received delivery as scheduled for the wrong couch configuration. Mistakes happen, so we scheduled again. Second delivery was the identical to the first, even the same delivery guys couldn't believe it was wrong once again. Upon trying to schedule a third delivery through the manager Weston, we had enough and decided to cancel. Wes (a different person than Weston) hung up on my wife which I'm guessing is not in the employee handbook. We paid with a credit card that could have been issued a credit but instead they decided to mail us a check that arrived 10 days later. Calls to their "customer support" line told us the credit was going back to the card, so either they don't have a clue or read from a script just to get you off the phone. Finally, when we received the refund check and it was $60 short. Will try to revolve this through their corporate office but somehow my expectations for anything more than just canned excuses and more finger pointing are pretty low. We're done with them - any organization this disorganized and pitiful no longer merits any future consideration. read more

Public beware! Their warranty is one lie after the next. I purchased an expensive sectional, the reason why we bought it, it was because they sell it as a special material that doesn't rip...They said that if stains or rips and it wasn't able to be removed with the product we were given, they will send a professional to clean and fix it and if they couldn't fix it, they will replace it. 100% a lie. They do not do that, they sent an extremely rude person that walk in and look at the couch and said it was in horrible conditions and that couldn't be fixed. And it wasn't going to be covered. It's is less than a year of purchasing the couch and it's almost paid off at this point because I've been making extra payments,!not only what it isn't required. After arguing over and over with them they said they will send me new covers. I only got some of the covers. Please do yourself a favor and buy anywhere else. They don't stick to their promise, completely unethical company. I will never buy there again. read more

Have had several issues after purchasing a large chair, ottoman and couch through their Wellington showroom. In the space of about 10 months, I have had the couch replaced twice, and the ottoman once. So far, so good on the chair. I want to take a moment however, to give a shout out to their social media/customer care dept. They saw a negative post I had and reached out. They were very proactive to getting things squared away. This last replacement was the least painless. I sent an email out, spoke to Mandy on the phone, sent some picture in and they replaced the couch. Their social media dept is on the ball. I wish their furniture was built better. 3-6 months for a couch is unacceptable, and we didn't buy on the cheap. 5-stars for their customer care this time, 1-star for the quality of the product they sell. read more

Don't buy the protection plan or stain plan. DO NOT fall into the same scam I did. Paid for 3 years and every time something happens to my 9 months old furniture they don't want to cover it they come up w excuses! This was the last straw when I had a stain on my 3k sofa and wrote to them after having the protection and they said sorry I had a day to let them know about the stain! Biggest scam ever. DO NOT purchase the protection plan! read more

Buyers beware. We'd like to give a zero rating ! We purchased a sectional from Ashley and bought a 5 year service contract. Within a three year period we called to report that the couch did not wear well. We have no children or animals. The entire couch frayed. It was a beige linen Type fabric. Customer service would not file a claim because of this. However if we lied or spilled wine over the entire couch maybe we'd be protected. Really?! Ashley uses inferior products. Do yourself a huge favor: save your money and go to another store that stands behind their products and isn't looking to rip off the little guy! We are truly disgusted ! PS this furniture was purchased in Monkey Junction NC read more

After waiting 6 weeks on my bed. This is what I find when I open my nightstand. I honestly do not understand this company. Why do I have to find a broken item constantly? So what how long is it supposed to take me to have a full room set. And now I have to go stay on the line for hours to be able to reach someone to switch my nightstand. Because I have nothing better to do with my life but call them over and over again until someone gets back to me. read more

See all

Follow-up: 11/27/17. I have had to have 3 more reorders. 1st-leather imperfection, 2nd-damage to recliner controls, 3rd- tear in leather. After all this, I reselected an entirely different sofa. More expensive, but at this point... I am pleased so far (its only been a few hours), but I feel there should have been some sort of compensation for having to go through all of this for all this time (ex:free delivery or something!). Having to go back to the store several times, times having to talk to customer service, wasting 4 days waiting on delivery. Just not quality service. I would definitely go elsewhere next time, for sure! read more

Please, let me spare you the hassle. First of all, Ashley is a dishonest company. The pricing is incorrect. I wanted to buy a dresser that was marked $399. Once you are sitting at the purchase table in the center of the store, they inform you that there is a $59.99 delivery fee. I wanted to pick up the dresser from the store and they said you would have to drive to the warehouse, 50 miles away to do so otherwise the delivery fee is non negotiable. If I can not pick up merchandise at the store I buy it from, shouldn't that fee be listed on the price tag? I sent a complaint to the customer service email and received a generic response saying each store is owned separately and there is nothing they can do. The dresser was delivered today. I have looked at my call log on my cell phone, and they have called me 8 TIMES. 4 different people to confirm delivery. 4 automated calls after to make sure I received it and if I was happy. No, I'm not happy and quit calling me! I will never buy from this deceiving company again, and neither should you. Please take your hard earned money somewhere else. There you go Ashley furniture, I hope I am losing you business since you don't care whether customers are happy or not. All I wanted to do was pick up my furniture at the same store I bought it from. read more

Sales team was amazing. My furniture was perfect when I got it. Delivery team was very professional. Love Ashley furniture.

the customer service for this company in south Florida is so bad, I can't put it into words. What is even worse is that customer service doesn't even comprehend the meaning of bad service. They seem to think a $90 gift certificate (which won't even buy anything in the store) will make up for bad service, scratched furniture, rude customer service employees. the furniture was pretty but FROM BEGINNING TO END THIS AS BEEN A BAD EXPERIENCE. NOTE: THE DELIVERY MEN CARRY A MAGIC MARKER TO COVER UP SCRATCHES. I even called customer service to explain how this whole thing is dishonest and again they seem to think the $90 gift certificate makes up for all the wrongs. shop somewhere else first! read more

Nothing like having the salesman tell you a protection plan covers any accidents or damage only to find out you need to know the exact moment and cause of the stain. If you answer the questions wrong from the TECH then you are screwed. You are also(via text) told read the fine print so you're more educated. Didn't know I had to read fine print prior to entering the store to make sure my Salesperson isn't lying to me. DO NOT pay for protection plan and if you do just say you spilled a known substance and the exact time and day you did it. read more

Awesome customer service...very happy with my purchase. Ashley furniture is definitely higher quality than other retail stores I've visited.

I just had my beautiful couch delivered by JaIr Vargas service team leader. I Purchased it at Ashley home store. Great price beautiful couch/hide a bed. The delivery team was efficient fast and did a beautiful job of getting my couch/hide a bed in my Apartment. I would recommend Ashley home store to whoever and their delivery team to ever looks at my couch I am so proud of it it is beautiful and very neat looking. read more

The entire shopping experience was great!! The sales associate was super friendly and the dilivery of my furniture couldn't have gone any better. Honestly a fantastic experience. Would recommend getting your furniture with City/Ashley 100% of the time. read more

We worked with Bryan and had a fantastic experience! The outdoor furniture we ordered (tables and chairs) was delivered quickly and professionally, and looks fabulous on our patio! I would definitely recommend the Ashley Home Store in Wellington! read more

Sales person was nice enough- I came in tried 3 or 4 mattresses and made a purchase for about $1200 for a mattress and base. I also paid for mattress removal. The first delivery people came and dumped my mattress and ran out of my house leaving the front door open at which time my toddler ran into the street. They didn't even announce they were leaving! Would absolutely fire those people. What's more was that they refused to haul away my old mattress saying they don't have a cover for it. Umm what?? It's in my order- you haul away. Never had this much of a problem w any other delivery service. Furthermore my base was not available until a month and a half later. When those delivery people got there they sighed bc the bed was already up and we had a mattress on. Yea we do- I've been waiting on the base for over 6 weeks. Where were we suppose to sleep? They took the mattress off, put the base on and placed the mattress back on top and fled out of the house. Didn't take the base downstairs, didn't haul away the base or the old mattress. I ran after them asking why they didn't take my mattress - I'm suppose to get haul away. They shouted that there's no room on their truck and someone else should have taken it away. read more

I am amending my previous review of Ashley Home Store. They rectified their mistake by completing my order. While it took a while to receive my couch, it is high-quality and I am pleased with the product. read more

Part 1 As I write this, I struggle with wasting any more of my time on my Ashley Furniture/City Furniture experience but I cannot in good conscience remain silent. Spoiler alert: I was sold furniture that was never delivered to me. Customer service was terrible and made a series of promises which nobody kept. Now I'm going to get into the details and depict the timeline of events that transpired, for those of you interested in continuing to read. For those of you who stop here, the conclusion is don't spend a dollar of your money or a moment of your time with Ashley or City. On September 3rd, my wife and I visited the Ashley Furniture HomeStore located at 10312 West Forest Hill Blvd, Wellington FL 33414. We were immediately greeted by Delaney Thomas. Delaney introduced herself and offered her assistance. My wife and I stated that we were going to look around and let her know if/when we needed help. After about an hour of walking throughout the store, carefully looking at each dining room table, sitting in each chair, spending our time making a decision, we found our new dinning room table! We called Delaney over and she was happy to write up our order. As I completed the credit application for the financing offered through Ashley, my wife picked out accessories to match our new set. Now we had a dining room table selected, 6 side chairs, 2 arm chairs, a matching buffet, a rug, lamps, vases; everything we needed to complete our dining room. While checking us out (which took another hour), Delaney explained that everything was available to be delivered right away except for the table and 6 chairs; she said they were all on backorder and would not be available for 2 weeks. "No problem", we said; we've waiting this long, what's another couple of weeks. We requested, however, for everything to be delivered at once. Simple enough so far, right? Well we certainly thought so. Fast forward 2 weeks later, delivery date has arrived! Floors are cleaned, furniture is moved, everything is ready! As the delivery man comes in with the first item, I mention something about where the table will go. The response is "Table? I don't have a table on this truck...all I have is 2 chairs, a buffet and a rug". And so it begins. While the other items were still being delivered, I called Ashely and got a manager named Bryan Murphy. Bryan explained that the table and chairs were still on backorder and had an anticipated delivery date of October 26th. At this point, I'm looking at 2 chairs, a buffet, a rug and an angry wife in my dining room. Bryan said that while I could cancel the order, he would be able to see something in the system the next day that he could not see now that may offer a delivery date sooner. It sounded like a line of BS to me but I said okay, I'll play ball; leave the furniture and I'll see what happens tomorrow. Let's keep in mind for a moment, with a simple phone call explaining the delay in delivery of the table and chairs, I would have said no problem; hold everything until the table is ready. But because of a lack of communication, I now had a partial delivery and a difficult decision to make. Surprisingly, Bryan never called. When I called the next day, I was told that the date of October 26th stands and that is the soonest I'd get the table. My wife said cancel everything. At this point, I speak to another manager by the name of Jerry. I don't have Jerry's last name but it is my understanding he's the manager of the Vero store (not sure how/why I was speaking with him). Jerry was apologetic, took accountability and was able to honor a new online price advertised, $600 less than what I paid. He also offered to waive the $175 deliver fee. Now I'm saving almost $1,000 from my original purchase price so I decided to keep the partial delivery and wait another month for the rest of my furniture. read more

Let me start by saying the delivery team from this store SUCKS! When there is an imperfection in the furniture they try to blame it on the the make of the furniture. I had a white dining room table delivered with around 10 red dots on them and they tell you it's the distressed look. I know what it's suppose to look like. Two chairs had cracks down the legs that support the weight and they tell you that nothing is wrong with it. The only reason for 3 stars is I like the sales person who helped us, and like the furniture. I will be hesitant to order from them again. This is the second incident I had with their delivery guys. The first one almost lead to punches. Be ready to deal with crap when you look foward to your furniture being delivered and an argumentative idiot shows up to your house. You been warned. read more

Ashley doesn't tell u if u have a complaint about your broken furniture u have to pay fir the repair man. I had barstools fir 30 days And requested a repairman and was advised the call Wd be free one time only but after I pay fir travel time fir the repairman. Guess what. The cushions did the same thing. Bye bye Ashley!!! No more read more

Very disappointed, horrible customer service. I bought a bedroom set and a dinning room set, paid the extended warranty and since I moved out of state, they will not help me. Even though there is a Ashley up here where I live, FL is still not willing to help me, not willing to refund the insurance like they say. They offered me to wait out my three years to give me a gift card that is only good in Florida knowing I no longer live there. The gift card is only good for there store in Florida not even on line. Complete gimmick. Very upset even there corp. was not willing to help either. read more

I have purchased the majority of my home furniture and accent pieces from Ashley's HomeStore over the last 9 years and always have been happy. I'm enjoying all the pieces and always love all the options to choose from! Wellington is a great location! read more

Excellent service and great prices! I highly recommend this store for furniture! I will never go anywhere else for my furniture needs

I purchased a bed and some cool retro lamps from the new urbanolgy collection. Wow! The look and value are Awesome. The sales associate Victoria Ward was outstanding. She was very patient in helping me find the perfect pieces for me. The delivery men were very polite and careful when bringing the furniture in my house.They set up everything and it looks like I spent way more than I actually did.. I am very happy I wandered into this store. read more

The customer service for this company, along with City Furniture - as Ashley is under City here in south Florida, is terrible. The delivery crew was hours late, they damaged the furniture, they assembled the furniture incorrectly, and they left a bunch of their garbage in my driveway. They were clearly more concerned about getting home than doing their jobs. They offered to cover up the damage with a magic marker. Instead I opted to have a repair tech come out, but Ashley/City Furniture doesn't have one available for a month! Never again! read more

Bought a dining room table with 6 chairs,and a cabinet to match. Furniture well worth the price and looks great. I was surprised that chairs did not have any pads on legs and we could have scratched our floors. read more

The quality of their furniture is worth the price...sales people are fairly annoying, but you can outrun most of them.

I visited Ashley Furniture on October 31 I was just passing thru with no intention of buying anything but I was greeted by Fred one of the Sales Associate who was very polite and welcoming. I was looking at a nightstand that caught my eye, although I was not shopping for anything I was just passing thru, I was in the market for a nightstand for my sons room. I saw this nice piece and he immediately helped me and I tried to negotiate the price even though the price on it was a steal. He still tried and spoke to His manager who was also very pleasant and warm. He immediately handled the transaction with professionalism. He also offered to bring it to my car. Between him and his manger Bryan they both loaded the nightstand to my car. Not to mention I was with my son and they even entertained him while I was then looking for more furniture for my other bedrooms. I will definitely be returning back to Ashley to get my dresser and nightstand for my Master Bedroom and I will ask for Fred. read more