Bought a sofa after explicitly telling sales guy AND his manager that the elevator in my 6-story condo may be too small for the sofa. The MANAGER told me TO MY FACE in front of the sales rep that the delivery guys would walk the sofa up 6 flights if needed. Wrong. Delivery guys said 3 floors is as high as they go. So I had to refuse delivery (on a sofa I've waited 2 weeks for. Called my sales rep. He confirmed the manager's comment and apologized...thanks, but I got no sofa after a 2-week wait. R2GO simply lied to me. I'll go elsewhere. read more

Rooms To Go - Me saluting R2GO - Furniture Stores Near Me - Wellington, Florida

I've purchased many things from Rooms to Go. I usually go to another location and have always enjoyed myself and worked with great salespeople. Today I was at the location on 441 in Wellington, Florida. There was plenty of parking and the store was set up well but the salesperson who grabbed me was not interested in helping me. I was only searching for a small piece of furniture - a low tv console that is 70 inches long or less. He practically dismissed me. I did search the store and, unfortunately, they didn't have anything I wanted. This particular time was not a good experience but since I've had so many good ones, I'll continue to shop at Rooms to Go but it's not too likely I'll go back to this location. read more

I've been to the RTG in Royal Palm Beach 4 or 5 times researching affordable living room and dining room options for my new condo in South Florida. I called one day with a few questions and a very helpful and knowledgeable young man assisted me. Darwin Abreu! I went right in to meet with him! Definitely ask for Darwin Abreu at Royal Palm location! He is extremely kind, understanding and no pressure! I am very impressed with Darwin. As a widow and this being an emotional decision and journey for me .. he was kind! So I absolutely love all the furniture I bought. The countertop dining set, the loveseat, the two chairs! The chairs and loveseat are incredibly comfortable! A big shoutout to Darwin! I will be back in January looking for s small server for the dining set! I will definitely ask for Darein! He's usually off on Thursdays! I highly recommend this store! They offer well made, good quality furniture for affordable prices! I highly recommend! read more

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The salesman was fantastic..... however the couch we purchased I wish I never did.... The worst !! NOT COMFORTABLE in the least..... Hurts my back and my butt.....You cannot lay down on this couch what so ever not meant for that.... The wavy couch .......... If I could do it again and it is not even a year old I would never purchase a space age couch with electric anything..... a normal shaped couch with support and comfort THIS HAS NONE so sorry I bought this I would love to return it...... Oh well...... I will probably wind up selling it if my back holds out.... I have to go to the bedroom to watch tv on the bed....... NOT GOOD .... my advise and not for everyone spend a little more for the comfort... your back and butt will thank you.... read more

Rooms To Go - The couch the space age couch - Furniture Stores Near Me - Wellington, Florida

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RTG on St Rd 7 nice place we had a great salesman - however if I could do it again I would have never bought the most uncomfortable couch in the world !! Hurts the back and butt and it has the little waves in it so you can never lay down comfortably .... There is no comfortable..... I have a picture oh yes they recline .... People keep away from the less expensive reclining electric couch's and love seats the worst spend a little more be comfortable!! I have to go to my bed to watch TV read more

I had an emergency need for a sleeper sofa for a rental unit and honestly hate furniture shopping. I called the Rooms To Go in Wellington and spoke with Darwin to confirm some basic details (dimensions, fit, and availability). I was skeptical, so I went into the store to verify and everything Darwin told me was spot on. No sales gimmicks, no pressure just real product knowledge and straight answers. I ended up buying two sleeper sofas. I also needed speed and a hassle-free delivery. Darwin gave me a delivery date and time window, confirmed it when I called, and the delivery happened exactly as scheduled. What impressed me most is that nearly two months later, I had a follow-up question and Darwin still took my call and helped immediately. That level of post-sale service is rare. If you're shopping at Rooms To Go Wellington, talk to Darwin first. read more

Everything went fine. Darwin was the salesman and he let me look around and when I needed him, he came over and helped.

I went in for a couch and left with a couch. Immediately after stepping into the store, an associate greeted me and began to help. Her name is Nicole. Very nice and knowledgeable. Ask for her. The process to finance the couch was easier than I thought. Setting that up was the longest part of the visit. But Nicole explained everything and made sure everything was completed. Can't wait to get my new furniture. read more

Angela Herron helped us to find an awesome recliner! She's such an asset to your company!

Angela was absolutely phenomenal! She was knowledgeable, patient, kind and all around wonderful. The level of customer service received by Angela far exceeded all of our expectations. She definitely went above & beyond. We ended up purchasing the Davidson dual power recliner. Thank you Angela for making the process so seamless. I hate buying furniture & you made it painless! We'll be back to see Angela for our living room set. read more

Darwin at the Wellington, FL store did a fantastic job from a sales standpoint, and even better in facilitating a change order and several deliveries of our recliners and dinng set. As our personal connection to Rooms To Go, he's an exemplary face of the company! The Lathams read more

I was impressed with the service I received at Rooms To Go. Rooms To Go, offers a wide variety of home furnishings at an excellent price. Anyone looking for good quality furniture, head to Rooms To Go. Thank You again Darwin for providing great customer services. read more

Went to look at sofas and see if we could get a Black Friday deal. We were greeted, and then ignored at the door by a sales person. Decided to look around. Saw a sales me with two ladies, asked if he would help us. The ladies were just leaving and one called over "Let Justin help you he's great." Justin was back with us in a few minutes and we have to agree with those ladies. Justin listened to what we needed. Showed up options in several prices, did not try to up sell us. No hard sell, just knowledge and listening to his customers. Because of Justin we bought a sofa that was $400 more then what we were considering (but is the best choice for us). If not for Justin we would have walked out. If you go to this store ask for him. read more

Recently purchased a couch from Angela in the Wellington location. Highly recommend her if you are in the market for any type of furniture. She is just the best. Patient , kind and knowledgeable. She helped us find the perfect sectional for our space. Great experience! read more

Ordered a couch. Removed old couch the day before. Delivery driver could not find my condo. Got robot text saying driver was 5 minutes away. When he was a no show, I replied to text and got useless robot response. Now, delivery is rescheduled for 9 days later. Now, I am looking at 10 days with no couch. And will I be dealing with useless robot when they again fail to find my delivery location? read more

Rooms to go is staffed with salespeople who know their inventory and who are professional. I chose a sofa that looks great in my living room. I will be going back there after the first of the year to purchase a dining room table and chairs. read more

I bought an sectional on 5/2/22 when receive on 6/28/22 the couch was wrinkle I called rooms to go and they said to wait for a week that the material will settle down but never happened, so I called again and they sent an inspector that used like an steamer and said nothing else he could do, I said I paid to much for this couch and that nothing he can do was not enough so I called again this time they said will replace it, but when was replace IT was worse that the first one, I needed my furniture and didn't want to bother again. A brand new furniture and looks like twenty years old! Very disappointed will never buy from them again! read more

Rooms To Go - back pillows - Furniture Stores Near Me - Wellington, Florida

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Justin was very professional and not pushy at all! Very knowledgeable and took his time! Highly recommended if you want knowledgeable and friendly service! read more

Don't waste your time in this store. Manager David was ruse and unprofessional. His days as manager will be short lived. He Didn't even know the Black Friday sale prices extend for two weeks Tried to force me to buy a warranty. Had to walk out after wasting my time read more

Went to RTG for a dining set. Was greeted by Sonny at the entrance. He directed us to where we would find what we were looking for. Gave us time to browse, checked on us and sat down to take time to show different pieces online that were not in the store stock. Very helpful, professional, and patient with all of our questions. Will be back! Thank You Sonny. read more

Once they have your money they won't stand behind their furniture! Poor customer service! Take your business to other furniture stores!

Very disappointed. I ordered a living room set recently, which I received a wrong item. Rooms to Go was very quick to resolve - happy about that. I also decided to order an area rug to match my new set. It was scheduled to arrive in 7 - 10 days. It took over 2 1/2 months. Once it arrived, it was not even close to matching the set I bought (as it is very hard to determine colors on the computer). I contacted Rooms to Go internet sales division. I was advised that I had three options, pay them $69 to pick up the item, return it myself to the distribution center which is over 2 hours from my house and take it to UPS store and pay the fee to return. I find all of this unacceptable. I asked to talk to a supervisor, which I was transferred to another person who could not help me. I asked to talk to his boss, and his answer was "no". Will never buy from them again. read more

La peor experiencia pedí el día libre para poder esperar por mi mesa de televisión 3 días antes me mandaron un email para confirmar la cita y hora que están a tiempo un día antes por la tarde me avisan que va a estar tarde más de un mes porque no lo tienen no les importa el tiempo de los clientes ellos venden sin tener el producto sin decirte nada para que no busques en otro la una perdida de tiempo read more

We ordered a bunch of furniture for our new house. The first dresser came with a chip in the corner of a drawer, rooms to go replaced it with the same dresser but with more damage. The edge of the front of the dresser has a chip and to the top the wood is splitting. Rooms to go said the furniture was no longer carried and there for couldn't be replaced which wouldn't make any since because it has a warranty. Rooms to go customer service insisted to argue the point that they can't do anything but offer a 10% discount. I've never had this problem with a furniture company selling a piece of furniture they can't honor a warranty on and replace. It's a shame because the couch we got we love but we still never order from rooms to go again. Terrible customer service over the phone and via email. No responses to emails sent weeks ago. read more

ordered furniture three times over the past year a couch two day beds and a wall unit all furniture came with out any problem perfect condition Either i was lucky or Rooms to GO has improved there quality control Good job Rooms To Go read more