I'm so disappointed with Ashley. The salesman was great. I watched him enter everything into the computer correctly. Everything went to shit after that. It took 30 days to get my furniture. Then they sent it to the wrong address. Then when i did receive the order one piece was the wrong color. So three weeks latter they planned a delivery--to the wrong address AGAIN. I've been on hold for over an hour. Same song over and over. I'm just going to let them go to the wrong address again. If you buy from Ashley just expect everything to go to shit. They just suck--Badly. It's NOT the people. It's the IT system. It's terrible. read more

WARNING! Do NOT buy from Ashley Furniture. On 2/8, I purchased a sleeper sofa and a mattress with a box spring from Ashley Furniture, and the experience has been a complete nightmare from start to finish. To even receive a discount, they require you to open a Wells Fargo credit card. I should have walked out of the store at that moment. They will do everything they can to pressure you into signing up. After delivery and unboxing on 2/14, both items began emitting an extremely strong chemical odor. The smell kept getting worse until I had to keep all doors and windows open, even on a cold day. After researching the issue, I learned that these odors are likely VOCs. VOCs can cause dizziness, headaches, asthma flare ups, allergy symptoms, and other health issues. Some VOCs are known carcinogens. I have severe asthma and allergies, and so do others in my home. The smell quickly became unbearable, so I contacted the store to request a full refund and return. Instead of allowing me to speak with the location that sold me the items, Ashley forces all customers to go through Customer Care, which has been anything but helpful. Emily, the Warranty Manager for Customer Care, openly acknowledged that the smell from the furniture can last weeks. She told me I could not return the mattress because the receipt states that mattresses are not returnable. What the receipt does not say is that the furniture might emit a toxic chemical odor that makes it unsafe to keep in the home. This is Ashley Furniture failing to uphold their end of the bargain. They offered to send cleaners on Monday, which is not an acceptable solution. No amount of cleaning will remove toxic VOCs. If I wanted to return the sleeper sofa, they would charge a 25% restocking fee. Emily also claimed nothing could be done immediately because the workers had already gone home, even though the business is open seven days a week. This makes no sense, since the store is open, and is unacceptable. Upon hearing this, I demanded to speak to the store. Over the phone, Milan Jimenez, the salesperson who sold me the items, admitted that he did not inform me about strong odors or prolonged off gassing. I was originally told the smell would go away in a few days. This not true. When I pointed out that his statement contradicted what Emily said, I asked to speak to a manager. Jordan, who is one of the managers, was then put on the line. He was unprofessional, rude, and completely unhelpful. He said he did not know what was going on because he was not the one who sold me the furniture. You are the manager of the store, which means it is your responsibility to handle issues like this. His response showed a lack of accountability and a lack of basic customer service skills. I spent about $2,500, and the business was not willing to provide an immediate solution or a full refund. I told Jordan that the so called solutions that he and Emily offered were not solutions at all. I informed him that I would be contacting the BBB and the North Carolina Attorney General, which I have done. He then tried to tell me what I should and should not write, and that I should mention that they tried to help me. They did not try to help me. They refused to provide a real fix and to issue a full refund. A manager has no right to tell a customer what they can write in a review or in a complaint to government agencies. Customers have a 1st Amendment right to warn others about products that can harm their health. For the record, I have bought plenty of furniture over the years and have never experienced anything like this. I have never had brand new furniture arrive with such a toxic smell that it could not safely remain inside my home. To make matters worse, the mattress appeared damaged at one end and two buttons have fallen off of the sleeper sofa. I noticed this after the delivery team had left. What is even more concerning is that Ashley Furniture's manager attempted to dictate what I could and could not say in my review. That is completely unacceptable. Customers have every right under the 1st Amendment to share their experiences truthfully. Based on everything I have dealt with, it is clear that Ashley Furniture has little regard for customer health, transparency, or accountability. They need to train their managers and sales associates on basic customer service skills and not get angry when a customer is frustrated with their lack of care or empathy. I am now fighting for a full refund for products that my family cannot safely use. read more

This store treated me very unfairly as a customer. The general manager was rude and blamed us for their mistake. There was a uniformed sales agent who helped me design a couch that should never have been ordered. They put two pieces together where one side was fully unfinished and had exposed wood and no material. They did not inform us that this would be the case and look bad in our living room. We ultimately returned this unfinished piece once it was delivered and we saw that it was unusable and ordered another piece. I understand the mistake, but this store then had the audacity to charge us an additional shipping charge to have the correct piece shipped. The general manager repeatedly blamed us for not knowing the details of their couch design and punished us by refusing to waive the extra shipping cost which was a result of their incompetence. read more

Stopped in today to look for a few pieces of furniture. The sales lady who offered to assist was very pleasant and not pushy. I realize that this is not a high end brand but for casually used furniture it serves its purpose for the price. It's worth a walk through. I'm not a fan of over stuffed seating or oversized chairs but if you're in the market for that style then this is a store to check out. My advice is to always question the weight capacity for the chairs to ensure that it's sufficient for the user. At the price point here I would question if the frames are solid wood or a composite material. All in all it's not a bad store and worth a look. read more

My wife and I ordered a dining room table and 6 chairs. The chairs were delivered in 2 weeks. At 5 weeks we were advised that the table had been discontinued. We asked if we could have the table still used in the showroom but were advised they had to continue to show it. Nothing was done to compensate us for 5 weeks worth of waiting. We contacted them numerous times and continually got the run around. You could see this coming. I will be filing a report with the BBB as well. I will never do business with Ashley Furniture at any location. read more

When we entered, there were several workers toward the front of the store but no one offered any help and not one person greeted us. I was in the market for two nightstands and and an accent chair. The nightstands that met my dimension requirements were $800 each. We wandered thru the entire store and still, no one offered assistance. Since they weren't interested, we weren't interested and we left. read more

I would not trust this company to deliver furniture on time. I was guaranteed by three different people over the course of a month that a couch would be delivered by a specific date, and they day before my scheduled delivery I got bumped because they were "over booked". no other explanations offered. They do not honor guarantees and now I have family in town who was expecting to sleep on the sleeper sofa. read more

Five years ago, I bought furniture for the dining room and living room in the Ashley HomeStore at Winston Salem. I was very satisfied with the shopping experience with the staff at that time, and that's the really good memories! Today , I went to the store again to use my certificate for small items. I got same high-quality service like last time! They not only helped me for what I preferred to buy, but also checked on line products, and ordered for me. Further more, the gentleman worked at front desk was patiently with me, and helped me to correct my shipping address and exchanged item exactly what I wanted! This feeling of happiness shopping extends to the merchandise, and I am sure that every time when I look at my furniture and I will think of the helping they have given to me! Thank you so much to Ashley staff again ! read more

purchased power rocker recliner less than 5 years ago and purchased 5 year warranty = last week the back of the recliner - crappy particle board - cracked ! normal wear and tear and chair accidentally breaks when i sit - claim denied! not an accident they said! so, does that mean i just paid alot for crap!? never ever spend money here again!!!!!! read more

We have had such great shopping and purchasing experiences at this location! In the last 6 months we purchased our bed set, a dining room set and a kitchen table set all with the help of Levon (who I highly recommend working with!). We are currently waiting on the kitchen and dining room sets as we just purchased this weekend, but they're already scheduled for delivery next Friday (talk about quick service! Apparently there's an Ashley Factory in NC which makes for quick delivery). We purchased and received the bed set a few months ago and delivery was so quick and easy. They called to give us a heads up they were almost there, came in, quickly put everything together and were out within 20 minutes. A few days later we did notice one of the end tables had some areas that looked like they had been chipped and they tried to cover it up (but it looked terrible) so we stopped in at the store, explained the situation and they quickly got us scheduled for a swap out. Again they called when they were almost there and quickly swapped the end tables out. We have been so happy with the service in store, delivery, and quality of the furniture! read more

Over the years, I have made purchases at Ashley HomeStore several times. This time when I went in to buy some new living room furniture, I had the pleasure of meeting Rosie Cruz. A young lady with a beautiful smile and engaging personality. For me, the quality I appreciated the most was that Rosie "listened" to me. I explained what I was looking for and the space limitations I had to work with. She showed me examples of furniture that would meet my needs. When I returned to the store to finalize the purchase she had checked on a couple of the questions I had asked and was very thorough in explaining Ashley's policies about payment and the Guardian 5 year Protection Plan. Thank you Rosie, I will be back! read more

My wife and I were in need of a new mattress and Gage Davis helped to guide us through purchasing the right one for our needs. His response to us was timely and he was helpful in getting us a number of discounts. We liked his down-to-earth conversation and I recommend working with this salesman. After the sale, he has worked to upgrade our delivery process at no cost; we initially had them to drop off the mattress at our house, but they have texted us and stated they will now deliver it to us sooner and give us the "white glove treatment" with setup. It appears that we'll be getting the mattress in about 3 days; the original quote was up to 6 weeks for delivery. Thanks for your help.... read more

Sales associates Rosie and Londell were great. The delivery drivers absolutely suck. They would not move my mattress and box spring as promised. I had to move mattress and box spring on my own. Was left with an unpacked box spring unassembled in my bedroom Saturday afternoon and will not come and assemble it until Monday. Not hopeful that that will go as planned. Very disappointed in this experience. It's true...customer service no longer exists. It's not just Ashley..had a similar experience with Mattress Firm delivery drivers. Nobody wants to work anymore. I had a queen size box spring and mattress both delivered to my house 15 years ago with no issue. It's a shame this is not the case any longer. read more

Ashley furniture is the worst place ever to get new furniture. So far our order has been pushed out every single week for almost 2 months now. Even when they have brought some of the furniture we have bought it has either come in broke, missing hardware to put it together or missing part of the actual product. Customer service has told us too bad you signed off off on the contract and they will not refund the delivery fees or let us cancel without a 20% restock fee ( even though it's not in stock). Today when bringing the bedroom suite they put a nice don't in the wall and left the bed in pieces on the floor. I warn anyone reading this to stay as far away from this place. They will over promise and under deliver.....Was able to talk with the manager tonight and he will get back with us tomorrow about a resolution. If we can get this resolved I will post a better update. read more

Ashley Store - This how they left our wall and bedroom - Furniture Stores Near Me - Winston Salem, North Carolina

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BUYER BEWARE - THEY CHARGE A 25% RESTOCKING FEE. Do NOT believe the salespersons claims regarding returning furniture. They will tell you you can return it in the first 72 hours with "no problem" which is a flat out lie. I have purchased over $11k in furniture over the last month and expressed concern that two of the chairs would be too big for my space. Was reassured multiple times I could return them in the first 72 hours with no issues and am now finding out there is a 25% restocking fee which is costing me a whopping $500 in addition to the $500 I paid for delivery. You have lost a customer for life over this policy as well as how your representative responded with a sarcastic attitude when called out on the misrepresentation. Hopefully my reviews cost you far more than the $500 you just cost me. read more

My experience was a disaster two weeks ago. First, it started off pretty good, I was helped and then allowed to view dining room sets on my own. I was ready to purchase, mind you I was price matching the online store just in case the store tried some trickery. I placed the order and the gentleman who helping me stated the dollar amount. This amount was about a $100.00 difference. So I show him the online price and ask why it was the same AND whether they could match it. He proceeds to tell me the increase is because of shipping/delivery which was $100. So my thought was you were going to ring me up and not even go through each price? Sub-par customer service but I continued with the order with NO shipping/delivery. I specifically state Saturday only works for me. He confirms and we go to the cashiers desk. This is where it gets worse and unprofessional. The Assistant Manager is checking me out, swipes my card, then ironically she says we cannot delivery on Saturdays if you do free shipping/delivery. I state excuse the gentleman confirm it wasn't an issue. She then unprofessional stated on the headset, "So and So get you butt over here". And proceeds to scold him for the mistake, while it was very unprofessional, I do not blame him for going back at her, she was rude! So I ask her about the delivery timeline and she explains it which is inconvenient. So she suggest I order online and talk with customer service. So I tell her to void the transaction. MAKE SURE YOU TRIPLE CHECK IF you go there. The fact that the Assistant Manager was unprofessional in front me, a customer service, give insight on how the whole operation is. Luckily, Target has the same set for slightly cheaper. read more

I was actually happy with my new mattress. The delivery process was great as well. The reason for my 2-star review was the poor customer care I received. During the sale, the salesman made some offensive and inappropriate comments. I reported them to the store manager and also contacted the corporate office through the company website. It took 2 weeks to get back to me and they said the employee was met with. I was surprised they did not offer some sort of remuneration for what I had been through. Not sure if I will shop here in the future. read more

Love the friendly staff especially Fernando he was very kind, honest and helpful. He made the experience enjoyable.

I ordered a bed at the end of March and the scheduled delivery was May 2nd. On April 30, I got a call that the delivery had been delayed until May 23rd. I got a call this morning (May 21) that the delivery has been delayed again. I ordered a sofa from Havertys on Hanes Mall Blvd and it was delivered in the same week. Ask for Tim, he was awesome! read more

1 out of 3 people we saw in this store, including employees, were not wearing masks. If they aren't concerned for my health, I'm not concerned with giving them any of my business, ever. read more

I will never step foot into this location again I have purchased in the past. I was called to confirm my delivery and they texted me. I confirmed 4 times then the day before they are to deliver I'm told it's not in stock!!!?? When I purchased it was in stock. I made arrangements to take off work and canceled plans to be home to receive. Very inconvenient and the rep nonchalant I will never go back. Hire some better people that have great customer service!! read more

If I could give 0 stars I would. Horrible service. Their snake sales people will tell you one date to get your business then they will just keep pushing it back further and further. I've been waiting 6 weeks and still have no ETA. You try to call their store thinking your calling the local store but really it redirects you to their automated phone system that keeps you on hold forever to talk to a human in hopes that you hang up. DON'T give them your money. They will never see another penny of mine! read more

I would not recommend purchasing anything from any Ashley furniture store. We had purchased a bedroom set in January and were told it would be arriving in 2-6 weeks. We had received multiple texts that our order was still active and being monitored and we would receive our purchase soon. We eventually called to check since it had been 9 weeks, we still received the same news that it would be here soon. We ended up going to the store and requesting to speak to the manager, and then we were told that the furniture had been discontinued weeks ago... we requested our money back that day and they said they were unable to give us a refund we would have to go through corporate. Terrible experience, will never purchase anything from Ashley again. read more

If I could give a negative rating I would, the entire experience was frustrating and disappointing. The quality is so terrible I can't even express. Assembled incorrectly, then broke and refused to fix anything. The rude customer service reps, told me there was nothing the would do about it and the piece was discontinued. Worst experience ever, I would highly suggest NEVER SUPPORT THIS COMPANY. read more

The worst experience I have ever had with any company. If you purchase anything from Ashley furniture BEWARE. I ordered a bed in May 2021 and was told 4-12 weeks deliver, I am now at 7 months waiting. Yes they have my money and offer no estimation of when I will receive my order. And their customer service calls are a waist of your time. Last call I made I was told they no longer can give you any date. The item I purchased shows a delivery date of 3-5 months on their website now....don't believe this they just want to make a sale. Ashely it's time to think of a different excuse than the pandemic. read more

I bought furniture here. The store is nice, the sales people are nice. Be aware that there is a 300 dollar delivery charge - and this is for local delivery. Secondly, it takes months to get your furniture but they hit the credit card immediately. So you pre-pay for the furniture so that Ashley can then use your money to buy it from the manufacturer, and then you wait months to get it. Also, you get a delivery day. Then later, roughly a day before delivery, they will give you a 4 hour window. If you confirm the day then you have to accept the 4 hour window you get or they charge you another $50 to find another day. I will never shop here again. read more

If you're in the market for furniture, please do yourself a favor and go see this man. He is the most genuine man I've ever met in the customer service industry. He was honest and told us all of our options without a need for negotiations. We didn't even end up buying today because of his honesty. (We're moving out of state soon) No pressure, just an enjoyable shopping experience. Will definitely be recommending Gary to local family, too! read more

Ashley Store - Furniture Stores Near Me - Winston Salem, North Carolina

Yesterday I purchased a sleeper sofa, chair and a half and ottoman from Ashley HomeStore. Last night when I returned home I noticed that I was charged for a regular sofa and not a sleeper sofa. I called Ashley HomeStore first thing this morning and Diane was very helpful. She promised to return my phone call after speaking with someone. She called back and explained that the mistake was theirs and that they were ordering the sleeper sofa at no extra charge. Now that's great customer service, speedy handling of a mistake and a happy customer. Thank you Diane and Ashley HomeStore. I'm so excited and can hardly wait to receive this beautiful furniture. read more

Horrible shopping experience at this location today. Kaitlyn (sp) was extremely rude and unprofessional from the beginning of my visit. I receive better customer service at most fast food restaurants than I did today at this store. Spent thousands in this store and I will not go back. If you need furniture, go somewhere else...literally anywhere else. read more

We have recently purchased a new home and are looking at different furniture to see what we want to buy. We went in Ashley to just look and get an idea of what we want. I actually saw a leather sofa that I really wanted, but because of the fact that Linda continued to bother me every 5 minutes or so, I decided that I would absolutely not buy anything from this place as long as she is there. Maybe I should have dressed more poorly and I would have been left alone to browse. Too bad, as I really would have spent northward of $3000 today. read more

I'm from the west coast so I'm used to going to IKEA - this place has a very similar feel. It's affordable furniture that's not the most intricate in design. My wife and I bought a house and needed a few things to fill the place. These guys are a one-stop-shop with everything that you'd need. This store has a large layout with separate sections for contemporary and classic furniture. There's also a separate section for kids' furniture and for some reason, a section for recliner couches. I guess there's a big need here for couches that recline - I get the inner desire to make a comfortable seat even more decadent - but I was a little surprised that an entire section of the store was devoted to it. There was some wiggle room as far as negotiating. I definitely felt like I got a good deal but I also felt like they got a fair price for everything that we bought. They were flexible on the delivery date and held the things we bought for about six weeks. Overall, I had a good experience. I'd recommend this place for stater furniture with the intent to upgrade over time. read more

We purchased a couch less than a year ago and it already has a rip in a seam. Not on the cushion but on the couch. We paid more and came here instead of ikea because we thought they would be better quality. We were wrong. Next time, we will either go high end or stick with the cheaper and sadly better quality of ikea. read more

Originally promised a delivery date in the beginning of March and now we are pushed back yet again. Don't believe anything these people tell you. Would NOT recommend purchasing from them. read more

Amazing selection and value throughout the store. Knowledgeable staff that is ready to assist with your questions and recommendations to help make your house a home. read more

Ashley Store - Furniture Stores Near Me - Winston Salem, North Carolina

We've had a very poor experience with this store. Customer service is lackluster at best. We ordered a bedroom set with an expected delivery date of Aug. 9th. We were called a few days before that date and informed that delays would prevent delivery until Aug. 16th. They offered to refund our shipping charge so we stuck it out. Today we were told it would take another week past that date. Keep in mind that we needed to coordinate the delivery of the furniture with Goodwill's pickup service for the old furniture. This service needed to be scheduled in advance, and having to continuously cancel and reschedule was a huge inconvenience. We are more than a month out from the date we ordered the furniture, and still nothing. Bottom line: Highly unprofessional handling of inventory. If you order from Ashley, be prepared for items to be out of stock with no accurate information on when they might arrive. read more

Purchased a bed and mattress and because it was not in stock we had to wait for it to be delivered. The day has come and when the delivery driver came he told me that the rails were not in. Now as a delivery driver myself I know what it's like to get to a customer and give them the news. He ask if the store had called and I informed him that the only calls I received were the calls letting me know about my delivery and that the driver was a few minutes out. I called the store (866-634-4890) and asked about this and the women on the other end said they called and left voice messages on both mine and my wife's phone no such call or message. Long story short no bed, no rails may be Friday before I get a bed and it's already been a month. Not good customer service. read more

I got my bed delivered Saturday and it was broke. I don't understand how I had great customer service at first but when they mess up its horrible I want all my money back a total waste. read more

Great experience. Not pushy with the sale but very helpful. Will do business with them again for future needs. Joanna Poole was a great help! read more

Just walked the entire (nonbusy)store and not one person said hi or can I help you. It's unfortunate because I went in there with a good idea of what I wanted and all the employee had to do was answer a few questions and write the purchase up. My love of great customer service wouldn't allow me to approach them. Especially when I'm spending 2k on a couch. read more

POOR customer service! Only received partial order, and was told the drawer has not even been made. Delivery has been canceled every 2 weeks for 2 months! How do I know if it will even match the bed? Can not reach the Winston Salem NC store, every time I call I get a recording and never a call back! Will NEVER buy anything else there and I want to warn everyone. DO NOT BUY FROM ASHLEY FURNITURE! The worse customer service I have ever experienced! read more