Good -All of the admin, med techs, nurses and entire staff…read moreare great. There are too many to name so I need to commend all of them. -The facility is beautiful and clean. -All who visited my father stated that they had never been to an assisted living facility as nice as this one. -My father's room was spacious and clean. There was plenty of room to personalize and make it his own. -Cost was very affordable. Everything was included and we hardly had to pay for any extras, just things we wanted to have for our preferences. -Meals they prepared looked appetizing and my father seemed to like most of them. Not so Good - -Definitely think that they need more staff to attend to the residents. -It would be helpful if they did the initial evaluation and developed a plan of action when initially taking residency. We had no orientation at all. We did not know what to expect. -Residents spend too much time just sitting in their wheelchairs in the hallway most of the time with no attendants around. -One resident screamed most of the day as the staff basically ignored her. -Another resident screamed and hollered back and forth down the hallway while I witnessed her hit others and hit me once as well. I also witnessed this same resident putting her hands in other residents food and eating it. -Some residents needed assistance eating but there was not enough staff to assist most of the time. My father needed assistance and there were times where we came there and he was alone trying to eat himself and was unsuccessful. If this happened on the times that we happened to go I am sure there were other times where he just would not eat because he needed help that was not around. -My father was a fall risk and had fallen several times. Most in his room but in the hallway as well. -My father went there with glasses and after a couple of weeks they were no where to be found. We even brought another pair and they disappeared as well. Staff said they looked for them but no success, so my father who wore glasses his whole life probably could not see as he wore bifocals. There was no recourse for losing two $300 pair of prescription glasses. -Cameras need to be installed in the rooms. Was told they would be, but they would only work after the person has fallen, so I am not sure how that is working out. -If residents are fall risk why aren't there rails or other precautions so they will not get out of bed and fall? Or why aren't they monitored more closely? -I stayed the night before my father passed. This was my first time with the overnight shift. I went out in the hallway and saw a staff member actually sleeping, which probably happens all of the time, hence for the residents getting out of bed and falling. -The night my father passed the staff came in the room to introduce themselves. A couple hours later my father passed at about 1040. I went in the hallway to let them know he was not breathing. One staff member(female) was there and I told her. She went down the hall and I did not see her or any other staff member. I waited and waited and finally I called Hospice myself as no one was to be found. The staff (a male and the female) finally came to the room almost 20 minutes later and I explained that I already called Hospice myself. Gave me a bad opinion of the night shift. Just thinking about if I was not there how long would my father have laid there before they even came in the room to see he was no longer breathing. -The accounting and billing section was absolutely horrible and could never come up with the final numbers of the amount that I was owed back because the month was prepaid. They finally just stop communicating with me with no resolution. Just BAD business there. A business should be able to provide a breakdown of charges and not just ignore the customer. I had to finally go to corporate and nothing was done and I heard from no one. Now the monthly rent was $5,695 and I was refunded only $367.44 for 5 prepaid days, with no explanation. Overall opinion -After my father's passing everyone was so kind and caring. It really meant a lot to see that the Director, Mr Nicholas Bridges came to the service to show his respect for our family. All was good until it came time for a refund. -The facility is beautiful and the staff is wonderful but definitely do need more help to be more attentive to the residents.

From the owner: The Mansions at Gwinnett Park is an Assisted Living and Memory Care community that provides a…read morecontinuum of care options for seniors in a spacious, beautiful community. Our Assisted Living and Memory Care community offers an enthusiastic team of nurses, therapists and caregivers committed to our resident's quality of life.

Mom fell and fractured her hip. She's 86. She went to rehab and then an assisted living. 11 days…read morelater she fell and fractured her ankle in 3 places. Went to rehab again and only learned how to transfer without bearing weight. No ADL's at all. Lifecare of Lawrenceville took her and we have most ADL's but she still needs help and cannot do her own meds. The care seemed OK with P.T., O.T. and Speech therapy who did cognative work with her. HOWEVER the food seems to be meager, sometimes unidentifable (ie. Beef, pork or poultry,) by taste or visual ques. A frequent meal was a chicken leg with half a thigh, veggies, potatoes and a cookie. They were supposed to have menues weekly to choose meals but even though Mom and I asked, they never materialized . There was to be a side menu with choices off the menu but we never saw that. Today is Thanksgiving, and even though they had their limited ticket dinner last Tuesday, Mom nor her roommate have no idea what the meat was today. It was light, but not chicken light, and dark but covered with some gravy. By taste neither could figure out what it was. DISCHARGE PLANNING happed by a phone call this past Tuesday saying she was being dc'd Monday. 2 DAYS TO FIND A PLACE AND SET HER UP???? She's not using a Walker yet. The places we planned on are full. The 2 day holiday.is really messing this up. I found what I hope is a nice place on Wed but I doubt I can do her furniture and stuff by Monday! I haven't met with P.T. yet to see where she is. I can prob get her out by Tuesday. This is a lack of discharge planning. They should have gotten with either of us, ESP me since I have to find a.place for her, a month ago. A couple of weeks ago and then last week. Not 2 days before a 4 day holiday. Discharge planning ideally should start at admission. I failed at this too though. I didn't ask when she was allowed to weight bear a week ago. I just never thought 2 business days and out. Place is nice, care OK with horrible food and no DC planning at all.

Very poor communication. If you're gonna answer the phone, you should be able to communicate and…read moreunderstand English well. The problem starts with communication if it's not well we have a problem. If I could give no stars I would.

Mother-in-law was there for several years, care was great but management is constantly changing and…read morethe last THREE directors won't return calls or emails and the rates just keep increasing even though residents are moving out in droves. We found better close by.

If you are thinking of placing your loved one in the memory care unit at Terra Bella on Satellite…read moreBoulevard, you should know a few important pieces of information. Positives: 1. It is a newer facility 2. It is cleaner than a lot of places in this area - it rarely has the nasty fecal smell many memory care units have 3. The food is pretty good in terms of variety and portions 4. The staff usually makes adjustments asked for by the doctor or family when they are being monitored 5. Many times I visited they had residents sitting at a communal table doing activities...bouncing balloons, coloring, playing word games, etc. This is a big plus when compared to some other places that simply push them to the nurses station and leaves them there all day. Negatives: 1. It is often understaffed - I have gone more than once and called out for assistance and no one was there monitoring the residents. One time I found workers in a back hallway on their phones. 2. Although company policy (and legal requirement) is if a resident is injured they have to immediately notify the primary responsible relative, make a digital entry in their online system, and write up the incident in the binder they keep at the nurses station desk, they do not always do that. Unfortunately there were several times this did not happen and I only found out my mom was injured when either myself or a visiting medical caregiver saw the injuries. I had to contact corporate, notify state agencies, and even had to call the police once to get them to tell me the truth about what had happened. 3. They do not always tell you the truth about your loved one's status. My mother had a cerebral hemorrhage (stroke) that left her unresponsive. They did not notice until the afternoon and then told me she was "sleepy" and as a precaution needed to go to the hospital. The truth was she had a massive stroke/cerebral hemorrhage earlier in the day (per the neurologist) that took her life 4 days later. I will never know the truth about when she had her stroke and when they found her non-responsive, but I do know she wasn't just "sleepy". The bottom line is if you place your loved one there YOU MUST: * Monitor their care by visiting at different hours of the day and different days of the week * Advocate for them and make sure the staff understands you expect their needs to be met in a timely manner * Ask questions when something doesn't seem right and verify the answers you get across multiple workers. If more people reported substandard care at facilities like Terra Bella they would be forced to improve the quality of their care. As the saying goes...you have to inspect what you expect.

My mother was a resident of Ashton Hall in Lawrenceville for 1 month. I couldn't get her out of…read morethere fast enough. Do not let your loved ones go here. Run don't walk away. They say it's assisted living, but there isn't any assistance at all. My mother is on oxygen, and in a wheel chair. She is also on a 24 hour Milrinone IV for her heart. This IV is keeping her alive. Because of the IV we didn't have a lot of options as to were my mother could go once she left the hospital. A lot of facilities will not take a person in my mother's condition. My mother is dying. She is not ready for hospice yet, but we know that it's not far off. My brother and I just wanted a place to help us take care of her in her final days. We wanted a place to have her taken care of watched over, and to be at peace. We are not able to do this on our own. We need assistance. We have hired nurses to take care of the IV and to see to her physical therapy. We were told that Ashton Hall would be able to help us with this. Not knowing any better we moved her into Ashton Hall. Boy were WRONG. Once there the trouble started. Not once was she offered to be taken to the dinning room to eat. She was a prisoner in her room. So we had to rely on the staff to bring her meals. She missed several meals. In one day alone three meals were missed. When I asked the staff why this happened I was told they forgot about her. How do you just forget about a person living in your facility? Do you not notice you have an extra meal on your cart? Do you not think to check to see if every one got something to eat? If not for my brother,and myself bringing her meals those days she would not have been fed at all. My brother and I had to work out a system to bring her meals. That was just part of the problem there. It took over 2 weeks to get her medications correct. Missed doses and missed prescriptions. The medications were not given a the times they were prescribed. This was all supposed to have been taken care of before she was moved in from the hospital. During the time of her move in to Aston Hall the company was being sold. So the old staff just didn't really seem to care, they weren't going to be there after the buy out. For a lack of a better term they were "just phoning it in". They all knew there were going to be replaced by the new ownership. The new ownership isn't any better. If I heard the excuse of we walked into a mess and next week things will be better I thought I would scream. I understand that with new ownership there will be a transition period, but that does not excuse the lack of care one expects. We are paying a great deal of money to have my mother taken care of. We met the new staff. they came to her room to introduce themselves. Heidi the new manager told my mother that had they been in charge when she was admitted she would have been allowed in. They told my mother if she needed to go back to the hospital she would be able to come back to Ashton Hall, and this facility is month to month. So we knew then out time was limited. I spoke to Heidi one night, and was told by her in air quotes "that this is assisted living". My reply was it would be nice if we were getting assistance. I also told her that we would be leaving Ashton Hall. But seriously who threatens a dying woman? What type of person does that? In the mean time my mother isn't getting the care the I paid for. I was even told that if she were to fall call 911. Don't call the office. One night my my mother wasn't feeling very well. She was having a hard time breathing, and felt pain in her chest. She called my brother. he called the office and asked if some one would go and check on her. They said they would be right there. That was at 6:50 pm. I went right up. I was there in 15 minutes, and went to check on my mother. I asked her if any one had been in to see her, and she told me no. It turned out to be nothing urgent. When I was leaving at 9:00 pm I saw a nurse and asked why no one went in to check on her. I was told they were never asked. I said to her, when we call and ask some one to check on it's really not a suggestion. If I didn't go up there to check on her myself no one would have. I hate to think of what could have happened if that had been a real emergency. Never in my life have I ever seen such a disregard for human care. When speaking to staff I asked if this was some one you cared about how would you feel if this was the way they were being treated. Put yourself in my place. All I was given was shrugs and eye rolls. I could go on and on about how bad things are. All I will say if you have loved ones do not take them to Ashton Hall. All they care about is your money and not your family. If you want something done you have to do it yourself. You will not get any help from the staff.

The first reviewer is correct. The level of professionalism does not exist at Ashton Hall. All of…read morethe staff has an attitude. This is definitely not a place to send anyone that you love, correction this place isn't for anyone that needs assistance. Initially, you think the place is warm and inviting. If you ask for information, simple questions or show extra concern for a family member then you are on the target list to be mistreated. Do not make the same mistake I made please check this place out thoroughly and ask questions. They will tell you anything to get your money. The staff has a high turnover rate. You never know who is taking care of your love ones. I believe the cleanliness of working with different tenants is not taken into consideration. You will definitely need the number to protective services if you move your loved one into this facility. If this place is on your list to not be fooled by the décor and the fake smiles on your first visit. Please look past that and asked yourself would you live here if you had too.