Believe all of the negative reviews - they are all true. I was shocked and horrified to hear her open racism, discriminatory practices, and extremely offensive language. She has received multiple formal complaints and sent to small claims court for refusing to return money. Run, don't walk! You will lose money and hear language that belongs in the distant past! read more

If I could leave massive negative stars for Betty Chan I would. She is the most unprofessional, unreliable and the worst example of any realtor in Vegas. She held a deposit of mine for 10 months and abused the court system by tying up my security deposit so she didn't have to pay. She tried to charge me over $3,000 worth of insane damages for burnt out light bulbs, backyard not being swept, broken toilet seat that was broken before my move in, holes in wall that existed before moving in and extra cleaning fees when I cleaned the place professionally and showed proof of it. I was willing to pay for certain items such as the toilet seat or toilet paper roller, but she charge me $400 for a toilet seat and $150 for toilet paper holder. The light bulbs she charged me $150 for 5 light bulbs. On top of it she violated my privacy on numerous times by dropping by my house and requesting 8 different inspections over a 22 month period of time. She is a horrible lady and shouldn't be allowed to represent any property owner or even sell houses. She should be banned from this industry altogether. This Yelp page serves as a sample size at what kind of person this company is. DONT DO ANY BUSINESS WITH HER!!!!! read more

Negative stars if I could. They take your money order. Never answer the phone and the office is always locked. SCAM. DON'T GIVE A MONEY ORDER! read more

Betty Chan FINALLY paid the Judgment. It only took SEVEN MONTHS for her to pay the Judgment. Do yourself a favor: If you have ANY reason to hire a Real Estate Agent, hire another Real Estate Agent, NOT Betty Chan!!! read more

DO NOT SUBMIT ANY APPLICATIONS WITH THIS LADY. Save your money save your time. Takes application fees when the property isn't even available ... or once she takes your application and fee she sends you on this whirlwind trying to contact her and follow up. Never picks up her phone. just google her and look at her available hours ... rn it says Mon-Fri 3-345pm is when she's open. She's a joke and a total nightmare to work with . RUN AS FAST AS YOU CAN. read more

Asian American Realty - Real Estate Services Near Me - Las Vegas, Nevada

This transaction was very poorly handled and canceled mostly due to lack of communication. Also, Betty sent intent to cancel to the seller without my consent. Please see conversation between Betty and me via text. Me: how did the inspection go? update plz ‍ lol i was looking for the inspection report Betty:Pls check email. I m ordering another inspection Me: yeah I saw that Betty:Pls docusign the extension of escrow right back. Thank you Me: ok sure Betty:I need a conference call to talk about the mgm loan. I m ready to submit Pls also send back the mgm addendum 4 so I can order appraisal on mgm Give me time for the call. Me: this is too confusing betty what docs do I have to sign? plus u send same document twice ‍ and I already sent u disclosure signed 4/1/2022 Betty: Calvin did not sign(Calvin is my friend who was going to buy with me) do u need anything from me? if calvin didnt sign, please only send it to Calvin Betty: Pls read email according to the order that was sent Yes. All the doc that i sent No. You need to resign that too because one of the paper did not come out right Pls read my email in full First time is confusing. It will get better. You are in Vegas now Me:Betty u gotta do a better job that is why we are paying you commission ok? give me your broker's email address Betty:You can always find another broker. I m also the broker unfortunately I think you need to try to understand the process before you try to show disrespect to me who is trying to help you get rich. I can stop now if you dont feel comfortable working with me Me: you have been disrespecting me from the beginning and you are totally not professional Betty: Can you pls tell me what did i do to hurt your feeling? Me: not my feelings work you are doing is not so good i will talk to Calvin just wait Betty: Like how . I got you the loan that no one can. I get you the loan that you may not qualify??? I meant i got the condo that no one can Lucky you that you are Calvin's friend So that you understand i work for Calvin for 30 years and i m helping you because of Calvin Me: Rude- is that how you treat your customers? Betty:I m not here for your insult, you dont need to put up with anything. I m just stating the fact. Talking about rude, dont even get me started. I shut my mouth because i know you are young and new in investing. I did not say one word so far. Like I said, you want me to continue then just give me whatever i asked. If not, say the word, have someone take over the loan. For the sale , sorry you will owe my sales commission. Pls advise if you still want to proceed as I still can get your EMD $5000 back at this time. It will be non refundable by the 8th. The closing date will be on 15 th. Me: who pulled out my credit report twice one in 4/4 and 4/5? Betty: AA Lender with your consent. I have INDICATED to Seller that you are cancelling the transaction. I quit as your loan officer too who Me: Who told you to cancel? Betty: When did I say it is cancel. It shows that you really have troubles understanding. I did that so you can get your deposit back if you did cancel. There is a deadline for everything. read more

This real estate agency is a scam they take application fees $50 per person they get over 20 applications for one house and only give it to Asian community and Vietnamese Chinese applicants they are very racist and prejudiced against people they have no respect you have to do everything on daytime and they just charge you and then tell you that the house was giving away to somebody else I have been in the office to collect my paperwork and I have seen with my eyes 25 applications which state law only allows five applications per house I am contacting the rental Association and Better Business Bureau to Lodge complaints against this agency read more

Worst landlord I have had so far. Mind you I have rented for 13 years. Every time I have asked for anything to be fixed or a simple reply to ensure what mailbox was ours, I got nothing but negative responses. Including mentions that I was ignorant. Very unprofessional. When I made requests to fix any problems within the home I got threatening responses including a random inspection to ensure cleanliness and detail before a work order is put in to fix the issue. It is unreal how Betty speaks and treats people. I would highly suggest not to rent from this company, but we all make our own decisions. Sincerely, Station casinos Room Manager read more

Beware !! Dropped an application and never got a response! My realtor tried to call as well and Betty did not respond to her either. Now I'm out of a $100 and I have to find another property . Really sucks because the property I wanted to move into was really nice /: read more

My partners and I have been doing business with Betty Chan for the last 3 years and I just read her Yelp reviews. I'm little dumbfounded. We were having some issues with our previous realtor so after careful considerations, we decided to search for a new realtor. Luckily, we found Betty. She has helped us with filling vacancies, collecting rents on time, repairing and updating properties, and buying and selling properties. Our business is in much better shape than three years ago!!! And it's not just the market rising. It doesn't matter how the market is when your realtor doesn't present the properties in the shape they are supposed to and doesn't collect what they are supposed to!!! I can't speak for other people. I've seen some of our tenants and they are happy. She goes extra miles to accomplish things. For example, she would arrange notary signing at 9-10pm so we can all sign together. This may not work for some people but for us, she is accommodating our busy schedule. This is a tough business. Betty has to review all those applications and has to select qualified tenants because that's her obligations to those who employ her service. So far she's done more than a five-star job for us. read more

I met Betty Chan of Asian American Realty in 2004. She managed my rental property in Vegas (since I was an out-of-town landlord at that time). Based on my experience, Betty Chan did a wonderful job and I never had to worry about anything. Repairs are done. My Tenant was contented. I never heard of any complaints. I highly recommend Asian American Realty, Betty Chan to anyone. read more

My wife and I love Betty Chan! She was the property manager for the house we lived in for 5 years. Betty is easy to work with and very kind. She always responded quickly whenever repairs were needed which wasn't often, but none the less, we appreciated that she took care of our needs. I recommend this company to anyone looking to buy or rent because Betty is good at what she does and she will be completely honest with you. read more

She deserves ZERO stars! I called to see if a property was still available and was told it was. Instead of informing me of what the application process was and where I could drop it. She proceeded to ask me who would be living there, how much money I made, if I owned stocks and 401k and the value of it, and how I expect to live off my salary to provide food and necessities for my daughter and I. She is extremely unprofessional and discriminated against me because I'm a single mother. I will never work with this company and DO NOT recommend it to anyone!!!! read more

Do not deal with this place!!! Horrible! Betty Chan was supposed to show me a property, took forever so I contacted another realtor for viewing. Loved it, was willing to apply ASAP!! But, only wanted to apply if there were no other applications. Betty Chan told my realtor there was none. I had the paperwork ready and wanted to meet at the office to turn everything in, she never contacted me back! I tried for a couple days. Very disappointed, ended up giving up. Then, I saw that the property was off the market. Obviously she LIED to my realtor, most likely to get the $100 application fee out of me. The property went off the market in those two days I was in contact. Not to mention she contacted me back a week later asking if I ever saw the property???? Are you serious this lady is crazy! Steer clear from Betty Chan and this place! I highly recommend red rock management!! They helped me get a place quick, no gimmicks and awesome customer service. read more

She only works 1 hour a day! She has unreliable information and extremely inaccurate. I regret not looking her up before. But my gut told me not to do business with her. Please do not waste your money and time with this unprofessional person. read more

In short SHE IS NUTS! She starts by asking whether I own any guns then goes on telling me how she wants to shoot her husband and how she hates her daughter. She is very unprofessional in responding to issues. She became compliant only after I got an attorney involved. She was doing "land-escaping" Her self but charged me extra $70 per month for professional landscaping. Good luck finding her at her office. read more

Excellent management company. I rented from them while selling my own homes and always felt like it was my house. When the A/C in the home needed work on a weekend, Betty was very quick to respond and had someone over immediately to deal with the issue.i would recommend leasing from them or using this company to buy a home in the future. read more

Was about get my app, all statements, and money order ready for a place at manhattan but read the reviews and decide to call for my concerns. She was not happy when I questioned about cleaning issues, amenities, and deposits. Thank you people who reviewed you just saved me from wasting $100 on the application fee. read more

Holy Sh!t, perhaps the craziest person I have met in my life. Showed us a house for rent and never greeted us, spoke on the phone for 5 mins while we showed ourselves the home. Proceeded to blow our minds with stories involving her slapping her baby in the face for crying and holding her own baby over the balcony of a 21st floor condo in Hong Kong because she lacked the patience to be a mother. Literally told she wanted to kill her child because she wouldn't stop crying. Bat sh!t crazy is an understatement. Stay away from Betty, she doesn't seem sane. read more

Worst real estate company to work for! Please read other reviews and know that Betty Chan is the worst person to deal with. We let her know within the hour hat we were coming to drop off our application and she told us to come down. It was 2pm and the doors were locked when office hours closed at 5pm. She told me to throw it in a hole in the door where multiple other papers had piled up. When I called she said she would get to it when she got back to her office and would call us and get back to us, not to call her. After not hearing back from her EVER we tried multiple times to call and communicate and she never answered/returned any of our calls. Our realtor tried multiple times as well. The few times we were able to reach out she brushed us off and was always too busy to know what we were talking about and what was going on. She told us we were approved and would call us by the end of the day, but once again never heard a word back. Called back the next day and she threatened our realtor saying "that if we continued to bother her, she would deny our application". Even though she had already told us a different story. Nobody go to this lady she is completely unprofessional and terrible! read more

Funny how Betty either gets 1 star or 5 (nothing in between). I believe from my experience with this unprofessional and basically un-intelligent agent that those 5 star reviews are contrived. There is no way if you have actually spoken with, tried to do business with or actually done business with this realtor (and I use that title for her with regret) you could ever give more than 1 star (wishfully less than 1). Please hold this person accountable. Call her on her inability to communicate, articulate, knowledge of her own business and even her ethecks. But most importantly...just dont work or rent from her for your own sake. read more

Absolutely horrible!! DO NOT DO BUSINESS WITH THEM!! Betty will not return phone calls, takes your apps and money, then never responds. I've had others say the same and warn me but we liked the property. Save yourself a headache. DO NOT USE THIS PLACE! Complete scam and rip off read more

Betty made it very easy with no hassle at all. From the time she showed me the house and doing the application I had the keys in a few days. She was very friendly and has a great personality. I would definitely recommend her to anyone looking to rent or buy or sell a home. She is very professional. read more

Betty Chan is the best realtor in Las Vegas. She has been doing this for decades and she has been doing them here in Vegas. She knows what is what and is not afraid to tell you very clearly what she recommends. She is not going to beat around the bushes so if you like honest you will like her. She does have a strong personality but she will fight for you 110% for every line/word on a contract. She helped me find the house of my dream and helped me find plumber/house cleaner/flooring person/ etc etc. I highly recommend her if you need a place to rent or buy. Very fair. Very honest. read more

I 100% regret renting from this company. Betty Chan is the most unprofessional person I have ever meet. 3 years renting from her and those have been the worst 3 years. We should have known from the beginning not to rent from this women. First we had an appointment with her she was more than an hour late and as soon as she came in she was very blunt and asked very personal questions about our lives. We finally went to sit down and speak about the house we were interested and all she said was to show her the money which was our deposit fee. I wish we would have just walked away right there! But we made the mistake renting the home (which was in terrible condition!) NO one is ever in the office! We were never able to get a hold of her to fix the damages in the house. Only time we would hear from her is when she would ask for money that we some how owed her. She would charge ridiculous fees that would range up to $400 dollars or more. I would email her asking for a reason why she was charging us these fee's and I would never get an explanation only threats to pay the money. 3 years living there none of our requests to fix things were EVER fixed. We now moved out of the house and I received a letter about our deposit fee and we now owe her more than $2000 dollars for damages in the house. WHEN WE RENTED THE HOUSE THOSE DAMAGES WERE ALREADY THERE!!! She left comments in the letter saying she doesn't understand how someone can do this to a house. When we left the house in better condition than we rented the house in the beginning. I can go on and on... Please do not rent from this company!! Save yourselves the trouble. read more

Don't trust these people. Been wanting to move in, everything was set, just needed to sign the lease, and to this day (been a week and a half) couldn't contact these people. Wasted my time when I could've looked at other places. VERY UNPROFESSIONAL !!! read more

This property management aka Betty Chan is the most unprofessional, disrespectful and incompetent company I have ever dealt with. This woman is very difficult to get a hold of since she does not return calls or emails unless it is beneficial to her. One week prior to move in I was told the broken door in the bedroom, missing closet doors, broken/missing blinds etc., would not be fixed before move in. In fact she told me that if I insisted and continued to ask about the repairs, she would guarantee it would not be done. Despite this rude behavior she then rushed me to sign a lease with no promise for a remedy. When I asked for a written promise she sent me an email saying she found another applicant who does not have an issue with the repairs so she would be returning my fees and withdrawing my application. There I was four days prior to my scheduled move out date, leaving me without a home to move into. Beware of Asian American Realty's very shady business practices. read more

Betty is by far the best agent and rental manager of all time. She manages our multiple properties located all around las vegas and takes care of everything. She is very fast and prompt at taking care all aspects of acquiring, selling and renting. If any buyers out there use Betty, there will be no regrets. There is nothing too big or complex for her to take care of. My partners and I feel extremely fortunate to have Betty as our agent and friend. read more

Betty, with Asian American Realty, has been so pleasant to work with the last 3.5 years. She is always very responsive to issues that arise with the property and tries her best to be fair and quick to resolve. We would absolutely recommend others to rent a property that she manages! read more

If I could give one star, that would be the most suitable rating for this company. This lady or owner is out of her mind. She is so unprofessional, it is unbelievable. I submitted an app with fees, which she did not run but denied us without giving a reason. She did not understand the line of work that my dad did which is making drywall. She was beyond confused and yelled at me then proceeded to hang up on me. I got in contact with my realtor that show me the home and she went off on him. She questioned if he was related to us and questioned his credentials. Then she went on to say that he needed to call me because I knew the reason we were denied. This is not true. She did not say were denied and did not even run the app. She then hung up on him as well, refusing to give any details regarding our app. She took my money and did nothing. If you are interested in a property, make sure she is not the one handling your app. She is never in her office, hard to get an answer out of, and just straight rude. Save your money because she is a con artist. read more