very professional , have gone twice and will continue because of the service and great…read morecommunication. they gave me options tried to be cost effective

This has been my go to place for auto repair for at least 10 years. In the past it has always been…read moregreat but I don't know what happened this time except they have moved to a new location. I had a 9am appointment to get an oil an filter change. I arrived on time and left my car there for the service. I called later in the day to find out when it would be ready but no response or call back. Decided to go see for myself at around 3:30. They have a strange location. In order to get to the office and waiting room you have to climb up a hill of wobbly wooden steps. when I went back to check I went to the back of the building where the shop is, my car was not ready. I went to the edge of the garage to get the status and was told I have to go to the front office which meant climbing the hill again. That is a physical problem for me. The owner came to the shop and was very nasty to me. He told me to get out of the building and that he would not do any work on my car ever. What a very unprofessional way to run a business. He won't be seeing me again.

I went with my daughter to look at a car here this weekend. I have bought many vehicles over the…read moreyears and I can say wholeheartedly that I have never had a better experience purchasing a car than we did with Bumble Auto. There were no high pressure sales whatsoever. No salesman circling the lot. They worked with us on our trade in, and the credit union they work with has fantastic interest rates. We walked out with a gorgeous 2024 Kia K5. I'll be back when its time for our next purchase!

They do not return calls, and sold a car without inspection and tried to get more moneyread more

Be VERY careful buying from here. My car has had problems from DAY ONE. Take it to a mechanic…read moreBEFORE you buy. Check EVERYTHING. They took care of the immediate issues, but it has continued to have problems almost daily for the first couple of months. No windshield washer reservoir! Car lighter doesnt work, window seals peeling off, rear bumper FELL OFF! Hubcaps came off. Terrible decision on my part, so be VERY careful.

There are a dozen mega car dealerships within 5 miles of this place. They have very clean cars…read more at lower prices including the Caravan I was looking for and bought. Test drive to tags took a half an hour. The car had a bad radio that they replaced within a week. Outstanding service! Highly recommend

The experience of buying a car was fast, professional and rather easy. Mike, the finance manager,…read morewas honest and knowledgeable and answered all of our questions. He assured us he could get it done within our limit and he did! Thanks Mike!

I am so happy that I discovered this great family-owned dealership. With four area locations, I…read morelove how their website aggregates together ALL their inventory (400 vehicles!) for ease in viewing. With the microchip crisis and lousy selection at the new car lots... a 2019 Honda HR-V with 17,000 miles was the way to go for me! Thanks to Mark, Robb and Ron at the Ellicott City location for their professionalism, kindness and a great customer experience!

These guys specialize in European cars, but I had them work on the brakes and serpentine belt for…read moremy Infiniti. They were very transparent and even shared videos of old/damaged parts that needed repair. They also went the extra mile to deep clean parts of the brake system. Reasonably priced and honest work!

Most honest mechanic I have ever dealt with!! I was quoted…read more$440 to replace my transmission pan, gasket and filter from Brooks Huff and Auto Tire in Towson. I then took my car to these guys and they just tightened the pan and said it didn't even need to be replaced. They did this for free and I asked if I could get it replaced by them, they said it would be less than half the quoted price but isn't even necessary. I have dealt with them multiple times and referred people there. They are the real deal.

Excellent service and reasonably priced. I've taken my fiance's car there and my son's car there…read more Every time they provide an honest assessment and reasonable pricing for the fixes needing done.

Honest. Know what they're doing. Just ask any customer they have, and you will get a thumbs up…read more Bill Mitchell

On June 6,2022 I went to Performance Auto in Jessup, Md for a complaint of no air conditioning in…read moremy car. The company charged me $89.95 diagnostic fee and advised me in writing that the problem was low on refrigerant due to the compressor leaking; needing replacement. Nothing was mentioned about any other repairs being needed. On June 10, 2022 I returned and authorized the repairs on my car and upon completion of the work, went home to find the repairs not fixing the problem. I subsequently called Performance back and told them that it is not fixed and arranged to come back on June 13th and waited approximately two hours for them to fix it. When I got the car back and drove home, it was evident that the unit was still not blowing cold air and called them back and brought my car back in on June 16th and again on June 30th. Spending all total about 8 hours of my time waiting for PROPER repairs to be made. Never being told what was wrong at any time no given a receipt for what repairs were made after the compressor work was done. Finally, I sent an email on July 2nd to them and followed up Tuesday July 5th with a phone call where I talked to the dispatcher and told her that I want my money back and I don't have confidence in the shop. Now they say because the car is old the system should be replaced but they can not state specifically what is wrong. When it was cooler out there was slight cool air at first. Now it is HOT air. Beware of this company as this is highly unethical and unprofessional and not the way customers should be treated. When you give an estimate to fix something, EVERYTHING should be in the estimate; not coming in after the fact and try to b.s. your way through a botched repair.

BUYER BEWARE (It looks as though we are not the only one with a similar problem)…read more To keep this simple and without emotion, I will summarize our purchase: - 14 months since purchase (the vehicle is officially 'dead') - $10,000+ : What we paid for our family of five. - $13,000+ : In REPAIRS - $9,500: The final estimate the Toyota dealership gave us to replace the engine and basically 'start over'. Our issues began *days* after the 90 day warranty. To quote the dealerships reply: "You're problem. Not ours." We have cases open with the Attorney General's office, a complaint has been filed with the BBB, and we will continue to share our experience through every review we can find. PLEASE - if you have a similar story, file complaints to the offices mentioned above.

I found a few used luxury car options within my budget and was approved for a good rate even with…read morechallenged credit. They worked with a variety of banks to get me the best deal. I was nervous about buying a used luxury car since they're notorious for being pricey to repair. They offered a warranty that I could bundle in with my loan which gave me peace of mind. Once I signed the paperwork my shiny new car was ready to come home with me! I highly recommend National Motors for anyone shopping for a used car!

Hello so I'm Jeremy (11)…read more And on the 19th so almost 3 weeks ago me and my uncle decided that we were going to get a new car so we called this place 3 time total. And we we calling about the 2020 BMW x5 since we wanted it so we called and said I was to but this and this is going to be for my uncle it my uncles price range was 20-25k and this car was going for 20k . Great deal honestly and they put me on hold since I was young for almost 30 minutes. And I had to call again since I had no hope they were going to take me off of hold. So so called again and got a different person/representative . So I asked I want to purchase this car all over again and Idk if he got overwhelmed or I said something wrong put on hold again and he said "hold,hold" and I was on hold for 10 minutes and I gave up. So I asked my brother (18) if he can help me and he decided to be the speaker for me and my brother and the same person matched and they got along and the confirmed a date for the 20th so the day after. But it only took 5-8 minutes instead of 40? I think the guys name was Jonathan I forgot. Then the 20th rolls around and me and my uncle were talking and he brings up that he found another car from bmw of Annapolis and I was sold and I'm like wow! automatic parking since it had the parking package And it was 30-35 k so 10,000 thousand dollars over my uncles budget and I'm like oh well. But then I went to school and came back and I was going to relax but then I hear a car and I liked outside and saw the x5 So I ran outside and I was so happy and it had everything so was so happy. That's all I have to say I expect better national And thank you BMW of Annapolis for our new car -Jeremy