Stopped by the remedy in the four seasons to try their famous hot chocolate!…read more It was a cool experience. Super rich & creamy.

We stopped here to grab the viral hot chocolate! Was pleasantly surprised by the delicious burger…read more The $30 hot chocolate is pretty good! But idk about $30 good...

SPA review only as I didn't stay at this property. I had a 10am massage but showed up at 8:30 to…read morerelax and enjoy the amenities. They have lockers, showers, sauna, steam room, hot tubs, and pool. They offer shampoo, conditioner, lotion, spf, razors, hair brushes, makeup wipes, cold towels, robes and slippers. This was an amazing spa experience! My massage was the best massage I've ever had. I did a 50 minute Abhyanga massage and it was so relaxing! After the massage, I sat by the fire and enjoyed the peace and quiet. I stayed until about 2pm enjoying all of the spa amenities. They provide fruit infused water and teas. There is also an oxygen bar available for an additional cost. They do allow children under the age of 16, with adult supervision. There were a few kids in the pool so it's not an adult only area which is the only downfall.

Sonnenalp Spa- I do not recommend if you are wanting a relaxing experience as there are many kids…read morerunning around the spa area as well as the pool within the "quite" spa area making LOTS OF NOISE! I'm not one to leave bad reviews but this I will!!! I spent well over $1600 for a spa day and ended up leaving early. I talked to the manager and she acted like it was not big deal. Needless to say I will not return! I will continue to have my spa days at the Westin Hotels.

The Arrabelle is a beautiful property, but it lacked one very important amenity during our stay in…read moreJuly-a properly functioning air conditioner. On the evening of July 17, we inquired about why our room was so warm. A staff member told us that, due to capacity, the hotel's system was unable to adequately cool the room. This explanation was confusing because the hallway outside our room was noticeably cool. We were offered a fan, but it simply circulated the warm air and did little to improve the comfort of the room. It wasn't until our last night, July 19, that we were provided with a portable air conditioner (swamp cooler). While it helped somewhat, it was very noisy and made it difficult to sleep. One of the things my husband looks forward to most on vacation is getting a good night's rest, and unfortunately that wasn't possible. To make matters worse, when we checked out on the morning of July 20 at approximately 5:00 a.m., my husband approached the front desk. A young woman saw him standing there but did not acknowledge him and instead walked away. She didn't return until about 5:07 a.m. to assist him. A simple greeting or acknowledgment that she would be with him shortly would have gone a long way. While the hotel itself is beautiful and has many positive qualities, the lack of a functioning air conditioner, the delayed response to the issue, and the disappointing customer service at checkout significantly impacted our overall experience.

We absolutely love everything about The Arrabelle. It's clean, the residence was awesome, the…read morebreakfast and food was great! Just so pleased! I'm hoping to make this a place a home away from home at least a few times a year The staff we met are all amazing and I can't wait to see them again! I totally loved Helen, Natalie, Kevin, Ben, Dunia, Joe, Jeff and Julia! They were all so nice and helpful! I consider them all my friends! See yall in July if not sooner

May 2026 My wife and…read moreI are Marriott Vacation Club owners, and about five months ago we decided to take a road trip from Maryland to Colorado. After stopping at several locations along the way, we finally arrived at The Ritz-Carlton Club, Vail, and from the moment you pull in, you immediately understand why this place is special. As soon as you arrive, the valet staff greets you right away. The Ritz truly offers full-service hospitality. You simply take any personal items you want with you and head inside to check in while they handle everything else. They unload all of your luggage, neatly place any loose items into a nice bag, park your vehicle, and once they see you've made it to your room, your luggage is delivered shortly after. Walking through the front doors, there is a table set up with hand lotion, several different SPF sunscreens, hand sanitizer, and baskets of washcloths for guests returning from outside activities -- a very thoughtful touch. Check-in was quick and effortless. The staff explained the amenities, where everything was located, and then off to our room we went. We stayed in a two-bedroom unit, and when we opened the door we were immediately impressed. The decor was beautiful and upscale without feeling overdone. The entryway included a half bath, followed by a dining area and small bar setup. The kitchen featured Bosch and Breville appliances, which added to the luxury feel. The living room had a sofa bed, comfortable seating, and a large tv over the fireplace that made the room feel very cozy and a balcony looking at the slops. Both bedrooms were nearly identical and absolutely stunning, each with: a huge king bed, a large bathroom, heated floors, a separate shower and Jacuzzi tub, and double sinks. One of the bedrooms also had a balcony. Every evening starting around 4 p.m., the resort hosts different socials including cookies, wine tastings, and later bourbon tastings. It really added to the overall experience and made the property feel even more welcoming and luxurious. There is honestly so much more I could say about this property, but overall we absolutely loved our stay. If you are looking for one of the best places to stay in Vail, this is it.

The Ritz Carlton chain has always stood for excellence and this location does not disappoint!…read more It's my first visit in a few years to this spot and I'm so glad I decided to spend the points. Well appointed room, spotlessly clean and fully equipped with all the little luxuries. It has a steam room, and outdoor pool and a very nice lounge for chilling apres ski. There is a shuttle to and from the Arabelle where you have a very short walk to the lift. There's also a tent there where you check your skis and poles so you don't have to schlep them back to the hotel. The shuttle takes all of 90 seconds. Wonderful friendly staff and valet parking - free for the first car. Highly recommended!

The location is fantastic and facilities are solid…read more First time in Vail and stayed here with our toddler. Was able to walk (literally 1 min) to the village and areas of snow for them to play in. Special shout out to Luke and Donna and the lady the front desk for being so helpful. Will stay here again as our choice for Vail.

Subject Unacceptable Stay Experience Tivoli Lodge Vail 4/14-17 left by choice 4/16 instead of…read morecompleting our stay. My recent stay at Tivoli Lodge in Vail was unacceptable and far below the standards one expects from a property of this reputation and location. We checked in after a winter storm and were assigned room 403 on the fourth floor. The room was freezing, with a heating unit that did not function properly. After contacting the front desk, maintenance briefly attended to the issue, but the problem was not resolved. During the first night, the heat became excessive and uncontrollable. With a new and inexperienced front desk attendant on duty, and the likelihood that no maintenance staff would be available, we were forced to open the balcony door in winter conditions simply to make the room tolerable. During that same night, water began dripping/leaking from the ceiling. The following day, after returning from breakfast, the room had again become excessively hot. The thermostat still did not function. Maintenance was sent once more and noted they repaired it, but within minutes, significant water dripping leakage developed not just a minor drip, but a steady and concerning flow from the ceiling and wall framing in both the entry and bathroom areas. Our carpets were drenched our sock wet At that point, we had no choice but to demand a room change and were moved to room 405, , which was a much larger and nicer room. While the heating system there functioned properly, it still presented issues, including a broken closet handle another clear sign of poor upkeep. What made the situation worse was how it was handled. Housekeeping staff pressured us by their immediate presence to vacate quickly so the room could be reset, despite the hotel being nearly empty. This was unnecessary and inconsiderate. Shortly thereafter, a staff member returned and knocked aggressively on our door over a forgotten item. The manner was inappropriate and unprofessional. Although there were moments of professionalism particularly a mature front desk associate with a Caribbean accent who was pleasant, friendly, and helpful I would also like to recognize her more fully. She stood out as someone who was genuinely trying her best to be kind, attentive, and helpful under difficult circumstances. Her demeanor, patience, and willingness to assist were appreciated and reflected the level of service the hotel should consistently strive to provide. Unfortunately, the overall experience still reflected a lack of coordination, training, and accountability. In contrast, a late evening desk clerk was unable to provide even basic assistance in locating open dining options, citing unfamiliarity with the area. I understand that between-season periods can present operational challenges. However, if the resort is open, it should be fully prepared to serve and satisfy the guests it chooses to accommodate especially when occupancy is so low. We did not create these problems the hotel did. Yet at no point did we receive a strong or meaningful apology, nor any gesture to help ameliorate the situation. Both are not only appropriate but expected under these circumstances. As a result of these ongoing issues, we made the decision to leave on Thursday instead of Friday, as we felt it was simply not worth extending our stay to the schedule day. This only compounded our disappointment it was a choice we made based on our experience. I would also strongly suggest that management exercise better judgment when the hotel is operating at very low occupancy. In such circumstances, guests should be proactively upgraded to the best available rooms rather than being assigned rooms with known or even obvious deficiencies. This experience reflects poorly on the management of Tivoli Lodge. A property that is largely empty has no excuse for assigning a defective room, failing to resolve repeated maintenance issues, and handling guest disruptions so poorly. Tivoli Lodge is a beautiful property with a great location, but this was a sad and disappointing experience. PD ...I would also like to note a truly positive experience during our stay at The Little Diner, a Vail institution well known for its accolades in both service and quality of food, delivered an outstanding breakfast experience. His professionalism, warmth, and attentiveness were exceptional and stood in sharp contrast to the challenges we encountered at the hotel. Jose Pienknagura 602-321-2004 Josepienknagura@gmail.com

Great experience staying at The Sebastian. We stayed for 2 nights in December and had a great time…read more Room was clean and bed was super comfortable!

Avoid This Hotel at All Costs…read more If you value cleanliness, good service, or honesty in advertising, do not stay here. The hotel's listing claimed "luxurious mountain retreat", "elevated experience, "recent renovations" and showed beautiful photos, but my experience was nothing like what was advertised. We booked a 5-night stay for New Year's week to celebrate my birthday, paying $10,000 during peak pricing. We chose this hotel for its location over newer and less expensive options, only to be met with a room that was outdated, dirty, and poorly maintained. Room Conditions: * Stained carpets and walls * Damaged headboard and cracked bathroom tiles * Moldy, peeling wallpaper and a musty, moldy smell in the bathroom * Dirty towels, scratched lamps, toothpaste spatter on the mirror, and stained sink and counters * A broken deadbolt on the door Service: The service was equally disappointing. At check-in, I immediately reported the room's condition, but the front desk staff refused to assist, telling me to speak to a manager the next morning. Over the next two days, I spoke with several staff members, including those claiming to be managers, yet nothing was resolved. I was told no other rooms were available, and they could not do anything. I asked to check out early and cancel my remaining days of my prepaid stay. They did agree but I am still waiting for refund. One manager, Bryanna, was especially rude and dismissive, showing no willingness to help. The staff seemed inexperienced and untrained, which I later learned was due to new management. Final Thoughts: This stay has been a nightmare. I've wasted days of my trip trying to resolve these issues with the hotel and Expedia, and I am still waiting for a refund for the unused nights. On top of that, the bed and pillows were extremely uncomfortable, with no alternatives offered. This hotel is overpriced, poorly managed, and far from the luxury experience it advertises. Avoid it at all costs--it's not worth the money, the frustration, or the disappointment.

Stayed here for three nights Excellent location…read moreValet parking made things very easy Room was charming, roomy and comfortable staff was friendly and helpful Breakfast daily (honey smoked salmon was delicious)

First time in Vail and we're very happy that we stayed here…read more Maybe an odd start when we dropped off the car at the front door because no one helped at all with any of our luggage. Because of its location there was no need to ever use the free bus that runs through the Village. It's practically in the center. One night our restaurant was a leisurely 10 minute walk, the next maybe half that. Our room on the 3rd floor had a small balcony that looked down the quaint street as well as a view of the mountains. The hotel itself looks as though it was transported from Germany. The hotel staff was very friendly and informative. The breakfast was good, with one morning serving made to order omelets. It has an outside hot tub as well as a pool. Very nice atmosphere and stay.

We had an outstanding stay at the Westin! First off, the staff is incredibly friendly and attentive…read moreto every detail, making us feel welcome from the moment we arrived. The pool area is spectacular, offering breathtaking views of the mountains and the Eagle River. It's the perfect place to relax and take in the beauty of Colorado. The rooms are excellent and thoughtfully designed. Having an in-room ice machine, coffee maker, microwave, and sink made our stay even more comfortable and convenient. I would highly recommend this hotel to anyone looking for a great Colorado getaway. Between the amazing amenities, stunning scenery, and exceptional service, the Westin delivers a first-class experience.

We were recently married at Beaver Creek and we used the Westin Riverfront Resort and Spa as our…read morebase of operations. All of our guests stayed here and everyone raved about the quality of accommodation, the attentiveness of service, superb amenities, exceptional on-premise dining, and the delight of ski-in / ski-out at a world-class mountain. The rooms here are very well appointed and the staff ensures that every possible need is attended to. From the crew at the valet station, the concierge desk (who host daily après ski hot chocolate and fresh-baked cookie parties!), the housekeeping team, the ski valets, the spa attendants, and all of the wonderful F&B folks, the service here is impeccable. The hotel amenities include an elegant spa, well-equipped gym, pilates and yoga studios, heated salt water pool, and three infinity hot tubs that are perfect for après ski soaking. Of particular note, the Westin has updated its Ski Valet shop which offers faultless service for those availing themselves of the Beaver Creek Ski resort. The valets bring your skis to the Gondola which is right outside the door! The lobby bar, the Lookout Bar, and the Stoke and Rye served our guests with superbly crafted food and drink. It should be mentioned that Chef Richard Sandoval is leaving so Stoke & Rye is being repurposed into an Italian eatery under the guidance of a new Chef - we look forward to experiencing this new venue. We held an arrival dinner for our guests in a private space - the Osprey Room - and the food, drink, and ambiance were exceptional. The room was cozy yet spacious and created a warm, welcoming environment for our guests who traveled from all three coasts. We want to make particular mention of our hostess, Sonja Eichenberger. Sonja managed every aspect of our affair, ensuring every dimension of a large party was attended to the last detail. Sonja listened to the Bride's comments and discerned solutions that were both creative and thoughtful. We had several dignitaries in our party - two Senators, a US Attorney, and a Fox News commentator - and Sonja saw to it that consideration was made for both their privacy and security. Much of the success of our special event rests with Sonja. The Westin Riverfront Resort & Spa at Avon is an exquisitely fashionable property but it is the staff that makes the experience special. Thank you Sonja for making our week at the Westin a lifelong memory!

Heavily under construction- just so you know...we didn't. The scaffolding is up and the workers…read morestart at 8:30. Other than that, the place is wonderful. I wouldn't recommend staying here if you want to sleep past 8:30, or if you have children that need to nap during the day. This is definitely an acti e construction site.

This place is perfect for a weekend getaway location and property. We arrived and they have a…read moreparking garage, with easily accessible elevators straight to your room. The building is beautiful with a cabin type feel offering seating areas with a fire place to hang out and watch any weather going on outside. (At one point for us it was snowing and absolutely beautiful outside) The rooms are large with 2 bedrooms and two bathrooms, a nice sized living room and dining space and every appliance and kitchen utensils you need to have meals right there in your room. This saved us a bunch of money from having to go out to eat all of the time with 10 people. It was large enough for us to have breakfast and dinner all together in one of the suites. Worked out perfectly. We noticed that one of the remote controls was missing batteries, so we used the one from the living room and all went well. Notified the front desk and they were on it immediately to get us those batteries. Great service! We did take advantage of the hot tub a couple of nights. They have an indoor hot tub and pool and an outdoor hot tub and pool, along with a sauna and a steam room. So many options and all free with your room. This is a great place to also bring a family. They have a playground and a free shuttle every 30 minutes to take you in to town for shopping and dining. This is a great property and I highly recommend then for a weekend or a week stay.

Cannot comment on lodging as I did not stay here, but this is a great place to hang out in after a…read morelong day in the slopes. Good food (obvi very (very) pricey) and a good vibe. Clean, public bathrooms are available here, too

Disappointing experience for a romantic getaway I want to be…read morevery clear from the outset: the staff at the Ritz-Carlton Beaver Creek were absolutely fantastic. They were warm, welcoming, professional, and genuinely tried their best throughout our stay. My disappointment is not with the people working at the hotel--it is with the management, planning, communication, and overall operation of the property. My wife and I booked this stay specifically for a romantic break. I have been traveling extensively, and we were really looking forward to some quiet time together. Unfortunately, we were not informed when booking that there would be a large wedding taking place at the property during our stay. When we raised this concern, we were told that the hotel could not tell us that a wedding was taking place because of privacy considerations. I found that explanation difficult to understand. We weren't asking for the names of the couple, details about the wedding, or any private information whatsoever. Simply letting guests know that a large wedding or private event would be taking place at the resort is basic information about the environment they should expect during their stay, not a breach of anyone's privacy. The wedding itself was clearly a high-energy event, and while I have absolutely nothing against weddings or people celebrating, the atmosphere was completely at odds with the quiet, romantic getaway we were expecting. Had we known in advance, we simply would have chosen somewhere else. More importantly, the impact went beyond the atmosphere. The hotel appeared to be operationally overwhelmed by the event. There simply did not seem to be enough staffing or inventory available to adequately serve the other guests staying at the hotel. At around 10 p.m., we attempted to order room service. We were told that the only option available was a Caesar salad without protein because multiple other menu items had sold out. This wasn't an isolated case of one particular item being unavailable--it seemed that multiple menu options and ingredients were no longer available. We experienced something similar at the Japanese restaurant. Again, the service from the staff was fantastic. They were doing everything they could, but effective inventory management should be a fundamental part of operating a property at this level. If a hotel is expecting a significant increase in occupancy and demand because of a major event, it should be anticipating that demand and ensuring it has sufficient stock to deliver the experiences and menu choices it is advertising. The staff were not the problem. The operational planning was. We did raise our concerns during the stay, and unfortunately, at one point the conversation seemed to shift toward the fact that our reservation had been made using Marriott Bonvoy points. I found that particularly disappointing. How a guest has paid for their room should not determine the quality of experience they receive. I am a long-standing member of the Marriott ecosystem, and one of the reasons people consistently choose to stay within a hotel group is the expectation that loyalty will provide a consistent experience across the brand. Whether a stay is paid for with cash, points, or a combination of the two, the guest is still occupying the same room and should receive the same standard of hospitality. In this instance, I simply did not feel that the value proposition of being a loyal Marriott guest was reflected in our experience. At some point, management needs to decide what this property wants to be. If it is going to operate as a major wedding and events destination, that can certainly make sense from a revenue perspective. But if that is the strategy, the hotel needs to ensure it has the staffing, inventory, communication, and operational capacity to continue providing an exceptional experience to the other guests staying at the property. Right now, it feels like the property is trying to do both, but the experience for non-event guests can suffer significantly as a result. The biggest disappointment was for my wife. We booked this as a chance to reconnect and have a quiet, romantic break after a period when I have been traveling extensively. Instead, the overall experience left her genuinely let down. To be absolutely clear: this is not a criticism of the staff. They were lovely, fantastic, and did everything they could. This is a criticism of management and the operational decisions surrounding the event. If you are looking for a romantic couples' getaway, I would strongly recommend considering an alternative property in the Beaver Creek/Vail area. If you are looking for a wedding venue, however, this may be a very different story. For us, unfortunately, it was a two-star experience and a significant disappointment given what we expected from a Ritz-Carlton.