If you can't assist in a dental emergency why do you even offer them for scheduling? I came in 15 minutes prior to my appt so I could fill out my paperwork. I sat in your lobby for an hour only to be told by your receptionist that they couldn't help me. He was shaking like he thought I was going to flip out at him, do you guys set your patients up to fail to the point where they regularly lash out at your office staff? That's not kind to your staff and it's not kind to your patients. Do you like setting your patients up to fail? I literally only scheduled here because I had a broken tooth and now I have to go back to work in pain because "I can't be seen today". Do not even bother commenting about a 800 number, I'm leaving this for all to see so the public can see the facts and pick a better dentist. read more

Schedule an appointment as a existing client. Then they called me back and said they have to reschedule since I'm an existing client. I got a dental emergency. This is end of me as a client. read more

I really enjoyed getting annual cleanups from Becky, their dental hygienist. However they're overbooked. Despite scheduling with them months in advance, they moved me. It's disappointing because the dental hygienist that left wasn't even my dental hygienist and they rescheduled me. Anyway, I would recommend this branch for a cleaning but not sure for anything else. I recommended Aspen Beavercreek to a friend whose tooth got chipped. After it was filled etc, she said it chipped again the next day. It was kind of a embarrassment to refer them only to have my friend have a terrible experience. She was really shy and didn't come back so she paid hundreds of dollars and still has a chipped tooth. I did try to call them on her behalf but they didnt do anything. read more

Money grab only quoted 1752.00 just to pull bottom teeth, amazing my dentist is doing for 111.00 spent 10 min ex rays and maybe 15 min sitting in a chair not the dental chair either. Had an infection which nothing was done was in excruciating pain! Thank god he didn't pull it! Next day put on antibiotics by my real dentist thankfully. Regardless what the xray showed he looked in my mouth for maybe 10 seconds! Spent more time in the office discussing my plan! That would have been roughly 3700 for pulling 8 teeth and dentures for bottom teeth! Where was their 499.00 deal buyer beware! Never ever again! Sticking with my real dentist, this was an emergency as explained on the phone when appointment was made! Read better business bureau and reviews online. Not going to save anything by going here period! That was my fault lesson learned the hard way. Thank you Rahn Dental you all rock once again, a huge shout out to them getting me through this mess! Definitely feeling blessed! read more

check out all the reviews on facebook before booking, I wish we had done better research. we were overbilled and place is not organized and prey on people without dentist and elderly. facebook - horror stories about Aspen dental and several more. sad situations. read more

Poor insurance practices and My sister has had nothing but trouble with he crowns She had to go to another dentist to get out of pain. read more

about 2 years ago I went there and got upper and lower dentures. I had a good experience and was very happy with the service. On 12-3-2025 I decided to get dental implants about a $30,000.00 investment that I was ready to do with Aspin Dental. My appointment was at 1pm. I arrived about 15 minutes early and got checked in. After 1 pm I waited in the waiting room as 4 other people who came in after me went back to be seen. As I was waiting in the lobby the desk staff was talking and laughing. When I finally went back, I got an x-ray of my jaw then they took me back to a room. As I waited, I could hear the staff up front talking and laughing even singing to the music playing over the speakers. I felt disrespected and that I wasn't important. I felt they did not want my business, So I walked out. I was not impressed with this visit after driving an hour one way to be seen. So, I decided to take my business somewhere else. This visit cost Aspin Dental about $30,000.00. read more

Aspen Dental was disorganized and lacked respect for my time. I had an emergency tooth infection with abscess and the staff were insensitive to this. Aspen is way overpriced as well. read more

I called this Location in April and they told me I had to call back after my son turned 6 to make an appointment. So I called back in June and got an appointment for today. When I got there the lady says she has to check if they can work on a 6 year old or not. She comes back 2-3 minutes later saying that they only had one hygienist and they were running behind and if I could come back tomorrow. I told her that we had driven 40 minutes to be there for his very first dental appointment and I couldn't come back. She then said her next available appointment would be in 3 and half weeks! I asked her why they hadn't called and rescheduled before I came in and she said she had tried the day before. I showed her my phone which had no call or voicemail from them. She then just looked away as she had no answer to that. My very first time at Aspen - will NEVER go back or recommend them! read more

If I could post 0 stars I would. This chain of dentists are a rip off. I was looking for a dentist just to get a cleaning for my daughter and me. I called the Aspen Dentists in the Cleveland area and they didn't take my insurance, so when I moved to Dayton and scheduled an appt with them, I was surprised when I could see them. Anyway, I go to my appt and they said they didn't even had me scheduled! Luckily, they were able to reschedule for next week. When I gave them my insurance card, they didn't participate with them just like the Cleveland locations and wanted to charge me $269.00 for a CLEANING! I DON'T THINK SO! My advice, DON'T GO THERE! read more

I am actually in Dayton Ohio. Tried getting into the Beavercreek office for a specific issue. Was told if you are a new patient (i've been there several times in past years), you have to have full X-rays, see the Hygienist and then the dentist for an exam and they would develop your care plan. Sounds like they are only interested is billing you insurance and making money. Called the corporate office, evidently these are franchised and each location makes up their own rules. Waiting on call back from both the corporate office and the Beavercreek Ohio office. They appear to have no interest in helping relieve your pain. What a shame. read more

honestly I was nervous coming in and with good reason. the dentist was nice but it would have been nice to know where the needles were going. how bad it hurt and some fking pain killers. (not Tylenol or ibuprofen.) I've been in agoni pain since I left and nothing works. I don't think I wanna go back after this experience. I really should have checked the reviews before coming here read more

Horrible service, rude associates, dirty office and incorrect information. Upon arrival and after a 2 hour drive, they took my daughter back to get more x-rays, I brought x-rays from our dentist, then proceeded to tell me we had to wait 2 weeks for insurance approval. They did not tell me thus when I made the appointment or I would have NEVER driven 2 hours for that nonsense. Extremely unprofessional. I would never recommend this sham of a place to anyone! read more

Another day gone by with no assistance from Aspen Dental they robbed my insurance company doing unnecessary X-rays scans etc.... My main purpose was to have a cracked broken tooth and treat severe gum infection that worsening every day since I'm out of antibiotics. So far I've conversed with three members of the management team but no one helping . read more

Rude, won't release my dental records to me it's been 8 mts. The dental board has contacted them and still no records. My teeth color don't match and upper plate won't stay in read more

This rating would have been Horrible if at all possible. I went to the Centerville OH office as I am on UHC for Medicare and the Ondodontist approved is at Aspen Dental Unfortunately. They said the xrays forwarded by my dentist were not good enough, so did a special xray, on their stand up xray machine, which I was told they were putting in for pre-approval by UHC. (THEY DID NOT) and actually turned in with wrong codes. Called my UHC ins, and was told that if it had been coded that they took this xray to see about a root canal (which they did schedule for me) that it would have been covered 100% - ASPEN collected almost $400 for this procedure, opened a care credit for the remaining procedure. I explained what UHC had said, and if they would turn it in with correct code, it would be refunded to me. I was told this will NOT happen (in many, many, many ways- this is how we do it, and will not do it again). Called UHC again, and again was told all they have to do is re-code with the real reason for the xray, and it will be covered 100%. At that time I asked if Aspen had turned in anything on the upcoming root canal, for pre-auth, and was told NO. UHC actually appologized for the way they were treating me, and said they will call them. I am 73 yrs old and have gone to the dentist for many, many years, and have dealt with Ins companies and claims for years. THIS IS NOT ACCEPTABLE behavior by any Dentist. (oh, and I forgot, they will not do the root canal until I pay them another $179 - even though I have already been taken for almost $400.. read more

beavercreek location. Had an appointment and after over an hour we left. Got told insurance issue first time we asked but we hear the phone call and was not an issue. Then after waiting for well over an hour they said something about xray machine was busy atm. So we sat there watching new people going in to use the x-ray machine. Reason for visit was a broken tooth. I suspect they will endevor to say we were a no show and charge us for the "free" first time visit. read more

AWFUL!!!! This is the only place I could find in our insurance plan to get my daughter's wisdom teeth removed. We arrived 15 minutes early for her 12:00 appointment. She never got brought back until 1:10. The lady at the front desk Christiana I believe is her name is extremely rude!!! Billing I got a initial estimate for her "treatment plan" of $540 I explained we didn't want fluoride which was $45. When we arrived my bill was still what they put on for the "initial treatment plan".....BEWARE....Several other patients were having trouble with being overcharged and unnecessary treatment plans!! Will not be back and if it wasn't for wisdom teeth removal would not have stayed!! read more

I went in to Aspen Dental to have a filling in a front tooth replaced. Ended up with a oral exam; x-rays; cleaning and a later appointment for the filling which they later called and canceled until 5 weeks later. They handed me an electric toothbrush and told me to use it, said it was all part of their plan. They did not ask me if I wanted it; they did not tell me my insurance would not be paying for it; they did not tell me it cost $150! When I tried to return it I was told I would have to mail it in to the company that makes it. That cost me over $12! I am still trying to get reimbursed for that postage. Lied about service that my insurance would cover. Ended up with an unwanted bill of over $700 I had to go to another dentist to get my tooth fixed. Customer service was rude and disrespectful. Do NOT go here. Shady people read more

I had a first visit at another Aspen office, but then moved to Dayton. This office made me re-do the initial visit even though they were able to get all my records and x-rays from the first Aspen office. I have a tooth that needs filled that is causing me constant pain, so having to re-do this first visit was ridiculous. (I need another pulled but it's not hurting, so it's not the priority here). Then they said I couldn't even SCHEDULE the filling unless I paid what my insurance won't cover up front. So I called and scheduled the filling as soon as I got paid, and the woman on the phone knew the tooth number and everything, and I paid over the phone. When I got to my appointment, the Dr. said he was going to pull the tooth that needs pulling. I said no, I'm here for the filling on the other side of my mouth. He claimed he never even looked at that tooth (and he IS the one I saw on my first visit, who drew up the entire treatment plan-- how else did the woman who took my payment know which tooth I was talking about?) The Dr. looked at the tooth in question, said yes, it needs a filling, but I would have to get a cleaning first. THIS WAS NEVER MENTIONED TO ME BEFORE THIS POINT, AND WAS NOT ON MY INITIAL TREATMENT PLAN. I told him I was in constant pain, and he said to take Ibuprofen, which I've been taking around the clock for 2 weeks for this tooth. I have taken off work TWICE to go to this place and have NOTHING DONE. I asked for a full refund, which I have to wait a week to receive, and will be seeking a different dentist in Dayton. DO NOT WASTE YOUR TIME HERE. read more

Another cookie cuter dentistry. It is very much about the money vs the personal touch. While the dentists are professional, there is a lack of communication. The front desk girl is always a grump and scheduling an appt on the phone is always an adventure. It is difficult to make appointment. It's either too late, either they are booked, either their computers are down. Lacking flexibility. read more

Horrible experience here. and not just because I was "going to the Dentist". I was made to wait back in the chair to get my teeth cleaned for about half an hour, no I'm not exaggerating. I believe someone at the front desk told me the dentist was eating lunch. Ok, THEN WHY THE HELL WOULD YOU SCHEDULE AN APPOINTMENT DURING HIS LUNCH BREAK? idiots. I had to go back to get my cavities filled. This time I had a young Asian dentist. There are tv's in front of all the chairs...she was WATCHING TV while doing my fillings. Not only that but her assistant was also Asian, and they were speaking in some other language to each other across from me. I'm sorry, if I want to be around rude people speaking different languages while doing a service for me I will go to the nail salon. She didn't even do the filling right as my teeth still get pains in them when I eat certain foods. This same woman also did my friends fillings and one of his broke a month later. About a year after I went here I got a letter in the mail saying they had overcharged me around $800!!! What the heck! They said I could use it as a credit for future visits or get it refunded back to my credit card. Umm...I chose the refund because there will be NO further visits for this girl. read more

Came here because it was part of MetLife's preferred program and it was close. The first time we came for my wife's initial check it took about 30 minutes to be seen. Not terrible but when you have an appointment you think you'd be seen a little closer to your time... Anyways here we are for her first cleaning, first we were told we'd have to pay for the fluoride treatment out of pocket... Called up MetLife and they said its covered they just have to send in the paperwork. It thr cleared up and here I am in the lobby an hour after our appointment time and my wife only got seen after asking what was going on. At no time were we told why the wait was taking so long or how much longer it might be. The only thing they do have is a sign that says they only have one dentist working so be patient... This was up last time too. Maybe if they changed their appointment slots or stopped taking new patients they could keep appointment times. read more

This is where I've had evaluations/tx for cavities, crowns, fillings, whitenings ect... I've been treated very well, very pleased with all results. Friendly people, and bottom line the dental care was great. I read some of the dopey reviews here written by people who complain about 30 min wait times (hey the guy before you was a difficult case -lighten up) and billing/insurance issues. Frankly, you should know what your dental insurance covers and doesn't, you're a moron if you blame the dental office for costs over your insurance. Its spelled out in your policy - try reading it. Anyway, I had a chipped tooth they fixed in 30 min, they warned me I had to be careful with it, but I wasn't. I was biting my nails and I broke the filling after only 6 wks. Stupid (on my part). They're fitting me in within a week. Great service; they deserve better patients than these yelp reviews indicate. read more

AVOID THIS PLACE LIKE THE PLAGUE!!! My sister HAD to go here because it was the only place her insurance would authorize. (Disclaimer: I am writing this review for her because she is still crying and in pain from this so called "professional dental procedure". Also an online review is better than me going to this place and telling them how I feel in person) They were COMPLETELY RUDE and COMPLETELY UNPROFESSIONAL. My sister had to have a tooth removed because it was fractured. She suffers from anxiety and was feeling very anxious about having the procedure, SHE WAS HAVING A FREAKING TOOTH REMOVED, and after expressing her fears the staff was completely unsympathetic and eventually the dentist just threw his hands in the air and said "I can't do this, she is going to have to sedated!" and walked out. They offered her NO solution to the situation and went ahead with the procedure anyway. I wont even get into how crappy they did the procedure. SHE COULD FEEL EVERYTHING THEY DID. Next, she went to see the financial guy because having a new tooth put in is going to be $4000. He was a COMPLETE DICK to her. Because she was just put through a SEVERELY traumatic experience, she was in the most pleasant of moods he told he "I don't have to help you." I think I have covered most of the bad stuff. I am sure I have missed many of the other horrible things they did and said. OVERALL, AVOID THIS PLACE. The dentist sucks, everyone knows, but this place takes the freaking cake in terrible customer service, HORRENDOUS bedside manor, and compassionate staff. read more

I'm must be a slow learner, but I just wanted this dental work done. After my horrible experience with Aspen of Huber Heights, I went to a new location expecting something different. The chick that is at the front desk who appears as if you are bothering her by checking in(for the record the woman who worked on 11/11 at the front desk Aspen Managers), put a nasty taste in my mouth but I decided to stay pleasant. This chick asked me for my insurance information and I smiled and said I just spoke with someone over the phone and gave her my insurance information and she was calling my insurance company. This chick asked me again for my insurance information as if what I said was not important! I just got finished working a 12 hour shift so I gave her my health insurance information, so I can speed up this process. I sit down waiting for my appointment and an older woman comes in and this chick acts the same way. As if this woman came to Aspen to bother her. The woman said I am here to get a filing fix that is coming loose and the doctor said this visit was on him. This nasty chick, replied I need your insurance information, I have you in the system responsible for your visit today so you have to discuss that with the doctor, to include you owe a balance for the filing. The woman asked how much the balance was and she said $300! At that moment I knew that all Aspen Dentals are the same so I decided to find another dentist! This ray of sunshine at the front desk is nasty to all customers. This dentist couldn't do a filing and she was going to have to pay $300 for a filing that has to be redone. I don't know how that situation ended, but as soon I heard that discussion I was in the waiting room, making an appointment with a dentist that my co-worker referred me to. Fool me once, shame on me, Aspen will not fool me a second time. ALL ASPEN DENTALS ARE GARBAGE IN MY BOOK. . read more

Lied about service that my insurance would cover. Ended up with an unwanted bill. Customer service was rude and disrespectful. Do NOT go here. Shady people read more

I have been going to this office for years and had Dr Clemente and thoroughly enjoyed him. I went back yesterday and had another dentist, Dr Hlizadegan and he was very rude to me. I went in for a 5 pm appt and didn't get back for 20-30 minutes, had x-rays and then put in the room. I sat back and closed my eyes waiting for the dentist. I laid my head back and closed my eyes and waited for an hour. I finally asked and he shortly showed up and said, " I was at the door a couple of times and you were napping so I let you sleep." That alone is unacceptable. Then he looked at the tooth and said, "That had a root canal and you have to go to an endodontist. I can't do anything for you." I asked why they didn't just tell me that when I made the appointment and he said you will have to ask the front desk. I also couldn't understand a couple of words he was saying so another dentist stepped in and said it clearer. I was there over 1.5 hours to be told they couldn't help me and referred me. I will not be going back to this office after so many years there. I am truly disappointed in Aspen for employing him. read more

It is hard to express how disappointed I am with Aspen Dental. I have had many dentists over the years as well as a great deal of intense dental work, so I've had my fair share of dentists, but this is by far the worst place I've been to. I have had to return 5 times for broken crowns, damaged veneers, and just over all poor work. I paid over $2000 for cosmetic dental work and it broke is 17months, then they and the nerve to tell me that they didn't have to fit me in to fix it for over a week and a half...when it was their poor work that was the problem. My smile is my signature -they have a big hand in ruining it for me. Stay away from Aspen Dental read more

There is lack of communication with the patient. I feel like I was overcharged, and given products that I did not need. I was not aware that a toothbrush and fluoride toothpaste from this office was 208 dollars, or I would have never taken them home. This office was very impersonal, I must have had 3 or 4 people walk in to talk to the dental hygienist about other patients while I was getting my teeth cleaned. Terrible. read more

As the other reviewers said, another cookie cutter center with the sole purpose of getting rich quick. What is even more concerning is they actually put profits above patient wellness........ Point in case...They reminded me of time share sales where everyone follows a script and they think we are all so stupid to recognize lousy acting. I just moved to Beavercreek, Ohio and ASPEN is in network for my dental insurance plan. so why not, they are convenient and easy to get to. First, my appointment was 4:00 PM, and I had filled out all the forms ahead of time and took them with me. I signed in, turned in my forms at 3:50 PM. As I watched and listened in on conversations with other patients, I realized so much for privacy. I listened to the sales much from 4 PM to 5:30 PM before I was called in for X-rays. They were offering patients some creative payment plans to make their smile prettier. After X-rays, I was taken to a chair and waited another 30 minutes for a dentist. BY them I had texted my wife about 10 dentist memes, most not so kind. The dentist finally came over introduced himself, poked around my mouth, flipped through X-rays on a nifty monitor conveniently placed where one can kick it if you are in too much pain. He poked around for 2 minutes, told me all looked well, and the Hygienist will be over to schedule cleaning. PAY ATTENTION TO THIS CAREFULLY: Act 2 Scene 1 About 15 minutes later, Dr. Hygienist shows up with her assistant who proceeded to tell her that her mouth is in pain because she had not been able to get her cleaning done and now it is infected and she cannot wait to get an appointment to have it cleaned....... HMMMMHHHHHH ? you are a hygienist, work in a dental office, do not practice good oral hygiene, and cannot get a timely appointment. Okay then, let us see where this heads. Well Dr. Hygienist lays be back, and starts measuring my gum and rattles off, 3,3,4,5,5,3,3,3,.... Calcification and bleeding. She was really poking this sharp object into my gum. If my gum did not bleed from that then I surely have other issues. This continued top and bottom. All done she removes her mask and gives me the summary. We will have to get under your gum because you have bacteria. We will need to clean and put anti-biotics under the gum. We will need to get you back every 3 months until this clears up. We will also check for oral cancer. The pappilona or something like that virus is on the rise and the cases of oral cancer is on the rise. We will give you a solution to swish around and then shine a light to detect anything. Okay them. When do we start ? The office manager will come to get you to discuss scheduling. Act 3 Scene 1 In comes the office manager and asks me to follow him. His computer screen already populated and he shows me. The treatment that was discussed with you will cost you $5213 after insurance. We offer interest free financing for 18 months unless you default. So I asked, " Does that include replacing the cracked filling that really brought me in ?" Oh no, that is separate. Can we schedule a cleaning that the insurance covers and the filling repair ? No we cannot do that because it is not ethical to do a basic cleaning now that we know that there is more to be done. How about my filling. Well we will see, the doctor may not want to do it because of the infected areas. Well, I took a copy of my X-rays, met with a dentist just up the street from them. He examined my mouth and told me that all that needs to done is a cleaning, redo the filling, and FOR ME TO FLOSS MORE OFTEN.... BEWARE.... ASPEN SELLS TIME SHARE AND USED CARS. read more

I love my Dentist! He had to redo a crown and his expertise made it so well that there were no adjustments just glued it in and it fit to perfection. Best dentist I have ever had. read more

I had around $8k worth of work done back in '14. My first couple visits were wonderful until the work they did started breaking. I had a bridge and Veneers placed. One of the tops of the teeth on the bridge broke and one veneer came off. I will say they got me in immediately and fixed them no charge, and because of that it makes me want to go back but let me tell you...these people can treat you like trash! When the veneer came off I actually went to another dentist and paid for them to put it back on but it came right back off in two days so I had to go back to Aspen. The man that repairs the teeth is phenomenal at what he does! If he repairs something it is staying in place! But unfortunately I can't bring myself to go back because the way they treat you. Starting at the front desk with one of the nasty young ladies that has been there so long she seems to think she's at her home the way she acts and treats people. I won't tell you not to go there but I will tell you to be careful if you do. I've known two other people that have been to this location since '14 and their experience has been similar in regard to the way they treat you. Too bad! My teeth are beautiful because of them and I can't even go back! So sad! read more

The hygienist seemed rushed and annoyed. I waited for 20 minutes for a 5 minute cleaning. It seemed like it was her personal mission to see how much she could make my gums bleed. It also felt like they were trying to sell me something with both experiences. Will not go back. However, the x-ray tech and dentist were very friendly. read more

I posted this review to the Aspen Dental website and it was deleted. Ok, first let me start by saying that this place doesn't even give you the option to leave a negative feedback category. That's that. Now, this place is a total rip-off. They try to sell you $150 toothbrushes, $50 mouthwashes and other expensive crap, telling you that you "need" it. I've heard that they were a cheaper dentist and that's a lie when all is said and done. There are so many hidden charges when it comes to getting something as simple as a cleaning. Of course all of the things I'm about to list are optional, but they make it seem otherwise! I went in to have a cleaning which, simple enough, I get there and they tell me they would recommend a 2 part cleaning, meaning they would thoroughly clean my teeth at 2 appointments. Normally, cleaning is 100% covered by my dental insurance, but no, not this time. Because I opted into the 2 parter, I was now stuck buying this mouthwash for $50. The cleaning itself took 1 minute and 30 seconds, I timed it!! She took the cleaning drill thing and scraped my 4 front teeth and that's it! Nothing else! No brushing, polishing, flossing, anything! On top of this, the person who assured me that she'd been doing this for years hurt me with the drill thingie, digging into my gums around the 4 teeth. On top of this insult, she then proceeded to take a needle and "irrigate" the 4 teeth. That involved squirting mouthwash into my mouth. And what did that cost me? $13.50 per quad (because she did one tooth in each section of my mouth). At the appointment I asked what I was paying for and was told that the $50 was for the mouthwash (Fluoridex Daily Renewal 8.5oz). When I got back home and found it online for less than half the price, i called them about it. At that point, I was put on hold and then told I wasn't paying for the mouthwash at all, but for the irrigation. I would never recommend this place to anyone. I usually enjoy getting a cleaning, but sadly not this time. read more

Service was prompt, efficient and friendly. The doctor and his team recommended a reasonable, practical and cost effective plan for treatment. All details were thoroughly explained and the timeline is practical. Appreciate the prompt attention and service detail. Thanks read more

I thought I lost a filling, these guys did full set of x-rays and a check out for free. That's right FREE!! All that I needed was my tooth sanded a bit, I didn't need a filling and Dr. Alex DDS sanded it , guys I can't say it enough, for FREE. I had not had my teeth cleaned in a long time so I did set that up. It's not free, but a good deal. Thanks everybody at Aspen Dental @ Beavercreek. read more

This company is a scam. Research before you go. There are hundreds if not thousands of complaints. Against my better judgement I went because of their 'affordable' rates. A cleaning later my mouth is a mess, the hygienist was so brutal with her treatments I'm bruised and in pain days later and they told me I had a terrible gum disease and needed my wisdom teeth pulled, checked with a real dentist and I do not. They have no honor. Do NOT go to these monsters. read more

I agree with the previous review: cookie cutter dentistry who is all about the money vs customer service. I went in to have my teeth cleaned, but they took X-rays, told me that I had problems, that I needed to buy this $300 toothbrush & a special rinse. The dentists seemed as if they were straight out of college. At the end if my visit, the young girl put together some $500 plan that would include tests I didn't need. Not feeling good about it, I scheduled an appt with another dentist. I called Aspen to let them know that I needed to reschedule, & her response was "ok, I got you scheduled, make sure you have your money for the treatment plan" & hung up. She was extremely rude! I visited another dentist and she cleaned my teeth with no problems & told me that I didn't have any cavities or needed a special toothbrush. Based on customer service alone, I wouldn't recommend this place to anyone. Aspen may be good for someone who doesn't have insurance because they have payment plans. That's about it. read more

Overall, very displeased with Aspen Dental. The entire experience gave me the impression that myself, as a patient, was not a priority. Instead, it was clear that their priority was to make $$$$$. Patients were way overbooked. I waited a good 45 minutes in the waiting room, and an additional hour + in the dentist chair with no update or apology. I wasn't in an actual room, more like a sectioned off area like office dividers, which I don't mind, but while I was waiting, I could hear the dental hygienist in the sections near me, taking a good while to pitch a tooth brush that was around $100 to other patients. I finally asked what was taking so long, and was given an attitude. The dental hygienist finally got to me & ... I cannot express this enough... she obviously and blatantly RUSHED through my cleaning and was not very gentle. She proceeded to take time to pitch this expensive tooth brush to me, despite the fact that I had already told her I was a college student & couldn't afford anything like that. They just want your $$$. AWFUL experience. I encourage everyone to STAY AWAY from Aspen Dental. read more