Beware of this outfit. I had a root canal procedure, paid the charges in full at time of service, and then received a bill that doubled my cost. [[HIGHLIGHT]]When I called to ask about it, I was told that had a computer hack problem and to disregard the bill.[[ENDHIGHLIGHT]] So far so good, right? Wrong. Two years later, they sent my information to a collection agent. They never billed me, they never tried to contact me, they just sat on the bill for two years and then sent it to collection. Avoid them if you can. Their billing practices are atrocious. read more

My father died Aug 16, 2025, having gone through the process of getting dentures through Aspen Dental in May. Initially, I was told his account would get a refund since he never made it past the initial ill fitting dentures. After the initial work, he was hospitalized because of bleeding. His dentures never fit making it impossible for him to eat regular food. [[HIGHLIGHT]]I have talked with the manager of the Brooklyn center office a number of times and she's assured me that reimbursement would occur. It has not and I have called a couple more times, been left on hold for over 11 minutes each time, with the phone then going to voicemail. I have not received a call back even though I've left my details[[ENDHIGHLIGHT]]. Quality of care was terrible for my father and follow up with me has also been dishonest and time consuming. read more

Don't go here! I went in for an evaluation and was told that all my teeth needed to be removed, that none were salvageable and that I needed implants and bridges and that my jaw was deteriorating. Cost to fix? $38,000 plus cost of extractions. They are a bunch of crooks. Would not show me the itemized cost after telling me that their program would save me 20% on this and 25% on that but never showed me anything to document that. I will be seeing a more honest dentist who doesn't want to make a fortune of of me. Run! read more

I paid for dentures and all the related appointments in advance, then out of the blue, they sent me a bill for even more money. The office manager said that they made a mistake, so I do owe more. $841! I am not impressed. [[HIGHLIGHT]]I went back and forth with the billing department writing letters that I had paid in advance, and I got no response.[[ENDHIGHLIGHT]] They just kept sending bills. read more

[[HIGHLIGHT]]I have been going to Aspen Dental in Brooklyn Center for over two years. I have also been treated with respect and kindness.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Dr. Hassan lsmail is the best of the best.[[ENDHIGHLIGHT]] I had to have all my teeth pulled and needed dentures. I never felt any pain while my teeth were being pulled. I was fitted for a temporary dentures which needed multiple adjustments because of the swelling and shifting once your teeth are pulled. They always had time for me, I never had to wait for an appointment. [[HIGHLIGHT]]Sarah his assistant was a life saver more than once.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They are very accomodating and compassionate and will work with you to discuss the best cost efficent denture plan for you.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Dr. Hassan Ismail and his staff get a 110% rating from me.[[ENDHIGHLIGHT]] read more

I had all my teeth pulled by them and then had to wait 7 months for my gums to heel.. then I went back to have my dentures fitted and rhen waited another couple months.[[HIGHLIGHT]]when I went to pick up my dentures I didnt know anything about the way they where supposed to fit and they had me put them in my mouth and said ok and I left!![[ENDHIGHLIGHT]] Well I found out later that the bottom teeth are supposed to click in around my gums and t hey didnt they rocked like a rocking horse would and every time I went to eat something they would spin around in my mouth making it very hard to eat anything . So I called them up n made an appointment for adjusting them .. when I went to the appointment they told me that since my insurence had changed i would have to pay for adjustments out of my pocket ,after they had charged my insurance 4000$ for pulling my teeth and 3000$ for the dentures I dont know about anyone else but that is really high,, [[HIGHLIGHT]]n now I'm struggling to eat every day and I can't get them to just them I'm on a fixed budget and can't afford to pay out of pocket I think it's verywrong for them to not just them when they give me them to you and let you know what's expected and about thedentures!!![[ENDHIGHLIGHT]] read more

Problems from the start, forms would not complete online, and communication was not available by email for help. I was told I needed to arrive 15 minutes early to complete forms, I was there, they took my insurance card scan and didn't give me anything to complete, and I know there was missing information. I had dental x-rays from my last dentist. I was told I was getting x-rays there, but since insurance wasn't going to pay, I was not getting x-rays, only a cleaning. I was told no, that wasn't going to happen. I went home, made an appointment with a different dentist. No more Aspen for me. read more

I wish I could give negative stars! Worst customer treatment ever! DO NOT GO THERE! They told me they need verbal confirmation you are coming, or they will cancel the appointment and that they call a few days in advance, oh and that they call twice actually, but they never called, never emailed and never left any sort of message and canceled our appointment after we drove across town in the snow to make the appointment! All the women there have massive attitude problems and absolutely ZERO customer service skills! DO NOT GO THERE!!! DO NOT GO THERE!!! read more

Made an emergency apt was able to get an apt within 20 minutes. Went in got free X-rays and got the tooth I needed pulled right away.

Scheduled cleaning and exam for 9am. Arrived early per request. didn't get in till 9:15, got 4 bitewing exrays, then prio exam and sales pitch on perio maintenance every 3 months. I declined and asked when cleaning would occur. "we can't clean teeth this visit." I left and will not use again. waste of an hour. read more

Absolutely unprofessional. I was having a dental emergency, got an appointment the next day. Over the phone, I was told my insurance is accepted here. I get there the next day, not only did they tell me my insurance was NOT accepted, they also offered a free exam and xrays, but after getting all my info(over the phone and in person) they finally turned on their brain and realized I was a year under 21, and apparently they only do the free exam and xray to those 21 and older. Which is ridiculous by itself. The staff need to know what they accept, and what they don't, because I wasted an hour that I took off work, to come there and be told I gotta pay $290 for something that my insurance can cover somewhere else. Absolutely unprofessional. read more

My review is from almost 6 years ago. One day I went there to get my teeth cleaned and they offered me a free X-ray for being a first time patient. I asked them if they can just clean my teeth without X-ray because I've already taken an X-ray prior from another clinic. They insisted (almost forced me against my will) to get an X-ray since "it's free"--their exact words. I realized that they offer this to patients because people love free. But that's not the only thing I've realized: they believe POCs and/or immigrants are so poor that they can't afford a few 100 dollars so the offer will be very attractive to them. I had an employer insurance that I paid for (Delta Dental) -- I wonder if DD knows that their insurance cards are worthless. Anyway, I've pleaded with them that I was going to another state and that I really needed my teeth cleaned asap. When that plea failed, I walked out of the exam room. I didn't forget to ask the receptionist to delete all my data from their system. Very unprofessional and ghetto. They will try to get you in by any means necessary; I'm guessing dental business is not booming anymore. read more

Consider a different place! Been going there few years, they have random students come in with the dentist without prior notice or approval. They don't follow up on cleanings, you gotta remind them and call for it. Computers went down and unable to make appointments and they won't call back once things are back up. Fed up wit the bs and went to a different place that cares for patients. read more

I called Mid October and scheduled an appointment at Aspen Dental and they were able to schedule me for an appointment on 11/9. When I got there for the appointment the woman behind the desk was instantly irate and said they had no one scheduled during that time slot and I shouldn't be in there so I had to pull up my email and find the confirmation email they sent. Then after they finally found my appointment they asked me for my insurance information which I began looking for in my wallet and they tell me they will be charging me $300 payable by cash only before I can be seen since I cannot provide my insurance (this was never discussed or mentioned in any previous encounters regarding this appointment) but I was actively looking for my insurance card and do have insurance I just needed time to get it out so there was no need for the charge or for them to be so aggressive and impatient about it, this all took place within a matter of minutes. The cash only part was perplexing as well, it seemed odd especially because the emails I was receiving said the first visit is free but nothing about a $300 cash only payment due at time of the visit. But they were not allowing me to provide my insurance info they just wanted cash. I have never been here before this was an initial new patient cleaning so I have no idea why things went the way they did. I ended up cancelling my appointments because I felt like something just wasn't right with the way they behaved from the time I walked in, receptionist was very confrontational and mean for no reason. They didn't know I had an appointment and weren't expecting me and they were not acting like a normal functioning business. To be honest it felt like I was being scammed or about to be. read more

emily, dr Miller, and Victoria did a great job filling a cavity I had. I was super nervous but it was really painless. this is where I'd go for all dental work in the future read more

The staff is friendly but as far as work being done dentures being made no. I had a denture made in 2019 it fit very well but when I got the denture I could see through the gum line I should have known better than to accept them but I did. In the beginning of this process I had told the owner of this Aspen dental that I bite hard I needed my upper plate reinforced so I wouldn't break it. I had already had a denture before and I split it in two pieces. That didn't get done either. I broke this denture maybe 2 weeks before the warranty of a year expired they redlined it. This denture is only 4 years old it didn't even make it too the seven-year limit. Again I bite hard and about a week ago I broke it again. This owner is a crappy owner. He did not listen to anything that I told him and like I said the denture was weak from the get-go I should have never accepted it. Shabby work is all I can say. And I wouldn't be going to that Aspen if I was anyone that read this. I paid $3,000 out of pocket for this denture to have to be replaced within 4 years it won't even be four years until September.. I give them a zero rating.. they also have problems keeping employees apparently the hygienist I could never even get into have my teeth cleaned and not only that they told me that I had to have an extensive cleaning which the new dentist said no I don't and that I had a cavity the new dentist couldn't find that cavity I only have eight bottom teeth.. so again avoid the ghetto Aspen dental in ghetto Brooklyn Park read more

I had a root canal with Dr Vislisel and it was amazing! He overheard me say I did not like hard palate shots, and customized my care so we would only use it as a last resort. It turned out, I did not need it. He is very gentle, and efficient. It took way less then an hour to complete and it was painfree. I literally did not even feel the Novocain shots. I highly recommend using him as an endodontist, he is by far the best one I've had. read more

Exhausted my insurance didn't notify me charged me $500 for fluoride x-rays and cleaning Call the building apartment had no interest in working with me I have some of the best insurance a working class idiot can have but they had no interesting keeping me Happy It's more saddening than upsetting For a couple $100 they couldn't made many Thousands more and maybe that's the problem with this whole entire country Penny smart dollar foolish read more

I called this morning to confirm an appointment I booked online for my wife. I was clear with the receptionist that this was a dental emergency and that my wife was in a great deal of pain. I asked if they were MetLife providers and she said yes. When my wife arrived she was told that her visit was an exam only, and then told she couldn't be seen without an insurance card. All we have is our United Healthcare card - we've never been given cards for vision or dental, and every other in network provider has been able to verify us in the system but they wouldn't even try to look it up, so my wife stepped aside to look for the info online and was able to locate a plan number, went to give it to the receptionist and was told she'd have to reschedule because it was too late for her appointment. They knew she was in pain and had no empathy whatsoever. I will never seek Aspen out for dental care for my family, nor would I encourage anyone else to go there. Horrible experience. read more

I got a referral to get my wisdom teeth removed. Called gave them all the info and they quoted $2,847 after insurance. Just went to twin cities dentistry in champlin same thing but quote for $288!!!! This place has no idea or it's a scam trying to get my money. Super glad I have family to help me figure this out! read more

Extremely rude people at reception so I went somewhere else. If they allow people like that to work at the desk, I do not want to see the dentist. read more

Very friendly and professional, Sara took my initial x-rays and was very knowledgeable and gentle. Also spoke to Dr. Miller who was very kind. Easy people to work with, makes for people with dental anxiety a breeze! read more

Call another dentist!!!! I Called over 24 hrs ago to make an appointment, did realize that it takes that long to set up an appointment. Girl took all my info. & was told she would get back to me. Figure since I was in pain, that I would hear back in maybe 30 min. To an hour. Is it because I'm not a NEW Customer? Don't waste your time!!! dentists and employees are not rememprable & I can't say I had the greatest service when I was there last year, kind of like an assembly line & they are robots, get you in & out as fast as possible. would give them a negative score. Only reason I called them was I was in a year ago & thought they would be able to get me in. What a joke. read more

I was working out of state and developed a terrible toothache. I called and they made arrangements to see me right away.From the moment I walked through the door everything went smoothly. I needed to have a tooth removed and they made it all happen quickly and very little pain(since I am a baby when it comes to the dentist) I was very happy with the complete experience. I would recommend them for sure. read more

Went for my first appointment yesterday, after a long time of being to a dentist.. I would 100% recommend them and this location! Super easy to find, so friendly, caring and you can tell they are there to help you! I'm very excited to continue going here & have my son go here also! read more

Incorrectly billed several times, and when I called to inquire about the double charges I received, neither the receptionist nor the manager could give me an answer about where the charges came from. During my last cleaning at the office, the hygienist stopped halfway through my cleaning to attend to another patient. 20 minutes later came back and finished. Save yourself the headaches and frustrations and choose another dentist. read more

Do not go here. They will try to take your money. They don't care if your insurance is out of network or not. Last time I went there, I wasn't aware that aspen wasn't in my employers insurance network. They never told me that and I was stuck with a bill. Huge bill. Shows how unprofessional and greedy they are. They tried to charge me 500 for a cleaning. read more

$400 credit they tell me. Via a letter and a phone call. I ask to get the money back and all of the sudden, they are waiting for the insurance company...for something that happened 9 months ago. You might want to look elsewhere people. read more

This was a bad experience, not with the doctor but the hygienist. She was awful. Her hands were shaky and she literally hurt me. It felt like digging. I have never had that. I know I was 6 months overdue but this was not good. read more

My appointment went well. Everyone acted professionally. I would recommend them. I like the dentist and the hygienist too.

Staff was friendly and got me in right away to fix a filling that a different dentist messed up. They really helped me out in a pinch. My tooth is 100% now, thank you! read more

Haven't been to the dentist in a long time & they were very comforting, no shaming & very awesome! Dr Ismail was one of the most professional dentist I've ever dealt with ! Brittney & Kristin are great also! read more