When I finally stepped up to get back on track with my dental care, Emily really, really empowered…read moreme and kept me feeling like I could keep going, even when I wasn't making as much progress as I would like. I'm happy to say I'm finally on a consistent daily routine and seeing improvement to my gum health that a decade ago I thought was impossible

I don't usually write negative reviews. As a business owner, I understand that people can have…read morenegative experiences sometimes and our businesses' reputations are vital to our livelihood. However, I have given this practice several days now to follow up and attempt to respond to my concerns and they have not. I went in for an initial appt and was not clearly informed that I would not have a cleaning. They told me it would be $320 out of pocket for the first appt including full xrays (they never asked if I had xrays done in the last year or if I wanted them done - looking back I would have gotten some sent from my last dentist). They gave me a tour of their many exam rooms and only one dentist - which made me question the quality of their care. The hygienist was struggling with equipment that was not working properly and after explaining that I have a phobia of vomitting and don't like feeling like I may gag, it took a solid 45 minutes of xrays to get it done. She was doing the best she could but it was a really awful circumstance and she was struggling to keep her cool. There was no problem solving or attempt to move me to a different room. The dentist was informed of the issue and seemed only minimally interested in noticing it or fixing it. Next the dentist came in and roughly pushed his fingers into my mouth attempting to put his finger down my throat despite my saying I did not like or want him to do that. He didn't explain why he needed to do so (I have never had a dentist do this before) and stated he would do it when I wasn't paying attention. He then proceeded to quiz me about anxiety and seemed to be making some judgments about what was wrong with me and handed me some information about a tedx talk but didn't share what it was about or how he felt it related to me. Later I went home and watched it and it referred to people with tongue issues, breastfeeding, posture, swallowing and snoring, which I do not relate to AT ALL. I am not sure what he felt my problem was - I asked but he seemed to have his own agenda hidden in his mind which he did not communicate to me. I also didn't ask for support with anxiety (I am a psychotherapist and am clear and comfortable with the symptoms I experience). It was clear he needed to feel intelligent but failed to get to know me before diagnosing me with issues that were out of his scope of practice. It was super judgey and condescending. The lack of clarity was confusing as well. Then they ushered me to the front and said I would come back for a cleaning. When I explained to them that I didn't have clarity that I wouldn't get a cleaning, I got some defensiveness and some apologies. I explained that I felt swindled into their "membership plan" bc I had just paid $320 and didn't even get my teeth cleaned, just a horrid experience. Financially, it would have made sense to sign up for that deal, now that I had already sunk $320 into my care there, but I didn't want to return and felt I had just wasted a bunch of time and money. I feel like you should be able to consult with a dentist first before feeling like you are committed. This dentist and system made me feel I had no choice - no voice or say. I asked to speak to the dentist or someone and by the time they finished loudly sharing my concerns in the back office and finally returned to touch base with me 10 minutes later, I was crying. I explained that I didn't have the emotional bandwidth to discuss it in the office right then and there. The dentist said he wanted to resolve it and I said I just needed to leave at that point. They didn't offer to reduce or waive my fee, just let me go ahead and pay in full and leave crying. I would have expected that if they really cared to resolve the issues, they could understand that I was too overwhelmed to talk in that moment and that they should follow up by phone or email later that day or the next day. I feel like this dentist is focused more on making money and feeling valid as an expert than he is in his integrity and care of patients as a dentist. Oh - and they use business sales tactics to gain 5 star reviews.

My family has been going to Dr Ahern for many years and I could not imagine getting better dental…read morecare anywhere else.

I had an urgent dental situation and they got me in within an hour of my phone call. Very nice…read morefolks and very professional. I don't think I've ever regretted that a dental appointment was over with so quickly before. I actually enjoyed it.

I have been coming here for a few years now and I really enjoy everything about my experiences…read morehere. I have come for general cleaning and also for some cavity repairs. I usually book in advance because the wait time can be very long, but if you get on their wait list for an appointment sooner when cancellations happen you can get in a lot faster. I like the relationship that Dr. Niles and her staff always make an effort to cultivate and continue each visit. It might be months since I have been last in, but the concern and care is 100% real and valid each visit and I feel very taken care of here. The front desk staff also know me by now, and I am welcomed in for each return visit warmly. I truly value these kinds of connections in a dental visit, because dental work causes me a tremendous amount of anxiety and stress. I feel so calm these days going in, because I know Dr.Niles is going to take great care of me, and her staff are reflecting this value too. I definitely recommend this business, and don't get too turned off by the wait - like I said, check out that cancel list they have to get in sooner.

After years of being a patient here, I don't know why I waited so long to write this. Niles Family…read moreDentistry truly deserves all the recognition. I avoided the dentist for years due to mental health struggles, anxiety, and shame. Niles changed everything. From my very first visit, the staff met me with empathy, understanding, and genuine kindness. They never made me feel judged or rushed, and instead offered support and compassion every step of the way. They've not only improved my dental health, but also my overall wellbeing. If you're neurodivergent, struggle with mental illness, or have avoided the dentist due to fear or past experiences, I truly cannot recommend Niles Family Dentistry enough.

This place gives top notch service - quick and virtually painless if that can be said for a dentist…read moreoffice. We love coming here just sad we moved away and cannot continue going to this office

I'm so happy that we found this office. I tried Dental Horizons first and felt like I was a $$…read moresign there. They insisted on new X-rays because the ones from my last dentist weren't digital, even though they had been taken only 6 months prior. I went to Longmont Family Dental and they happily accepted my X-rays. My visit was great, no problems. My whole family goes here now.

It is hard to articulate how spectacular this office has been for our family! We came to Longmont…read morePediatric Dentistry for a second opinion after a really horrendous experience at another local pediatric dentist. Though the treatment path was the same (tooth had to be extracted on my 19 m/o), the office visit and overall atmosphere was completely reassuring and washed away all of the stress. The staff, from the dental assistants to the dentists themselves to the front desk, truly made what had been a source of stress and anxiety completely manageable. They were kind, reassuring, patient, and extremely thorough. I am absolutely ecstatic that we found them and am truly just so grateful for the care they provided. Looking forward to saying hi to them again in a few months and establishing a regular check in--something that is so hard to achieve in dentistry.

Dr.Jenna and Dr.Michelle are both great with kids. Friendly and very reassuring. Highly recommend…read morethis dental office!

Just saw Adrianne, the dental hygienist, to get x-rays and have my teeth cleaned. She was…read morefriendly and efficient, sensitive to my needs and concerns, and proactively offered a device to help me with dental hygiene. She introduced me to the mini interdental brush. I've had good experiences with Dr. Bond (listens and takes time to explain things) and with the rest of the staff (caring and responsive).

Office staff is amazingly friendly and helpful. Dr Bond was very warm, personable, and met my needs…read morewithout a lot of unnecessary examinations. He was focused and precise in his assessment and now I can move forward with other scheduled life events without excessive worrying about my teeth.

I went there and my dentist was great very professional and sweet, the male doctor and dentists…read moremessed me up, I had to get three fillings replaced and after they numbed my mouth I felt something weird going on on my front left buck tooth like they were drilling, when I left I felt a hole on the back of one of my teeth so I went back and they found a hole and said it was me that chipped it, my buck tooth also feels like cement like the fillings they replaced and they were never supposed to touch that tooth. I'm extremely worried that my teeth might have future problems and I'm considering taking this to court. My left buck tooth now looks a different color than the other.

It was bad enough that my husband's crowns were falling out due to "CRAPPY" work. Now my ONLY one…read morecrown that this dentist put in for me has fallen out. I (I am so glad that I needed no other crowns or I would be in the same boat as my husband that lost a few) I never ever had such bad dental work. I seriously do not know how this guy is still in business. I can't believe that there are not other patients out there besides my husband and I that has not had issues. All I can say is to "BEWARE" and make sure that everything is done correctly and that the proper cement is used on any crowns that you get from this office because the cement that was used on us was "SHITTY"!

I began going to Dr Mertz about 18 months ago after my dentist at the time retired . I was…read morereferred to him by a family therapist. Dr Mertz' office in Longmont is very modern and the staff professional. He listens well and has empathy for his dental patients like myself who may have extreme anxiety before & during treatment . There is never a rushed feeling during treatment -he lets the novocaine do its job before drilling . He uses nitrous oxide to help me relax . He explains what he is doing & he & his assistant praise me too during the procedure which gives me confidence . During long procedures he makes sure that I get a bathroom break . I don't dread getting dental work like I used to !

If you're in need of dental services, I would avoid the Mertz Family Dentistry,…read morein Longmont, CO. The practice advertises services they are unable or unprepared to undertake. I went in for an exam, for an implant and after which, was given a referral to an oral surgeon. I questioned why that they made the initial appointment, a week out and charged for an emergent exam, as well as didn't suggest to go to an oral surgeon. 500.00 for the appointment, that did little for the problem, outside of profiting the dental practice. I have called my insurance carrier to make a formal complaint, also I called Molly Perra at the Colorado Dental Association, and will file a written complaint. I would have written BBB, however Mertz is not a member, understandable so. There should be no excuse for fraudulent, unethical practices, especially when dentistry is a needed service.