Charge 29.00 before you see anyone? That was a first time this has happened to me. I guess things…read morehave changed

I've had bottom snap-in dentures (2 implants) for two years. My O-rings have to be replaced every…read more9-12 months. It usually costs about $125. I tried to make an appointment to get them replaced and was told that "corporate changed the billing code" and it would now cost $936 and insurance covers none of it. I can't go elsewhere or it voids the warranty. How do you justify charging almost $1,000 when it was $125 just a year ago? Over a 650% increase for a part that is less than $2 and a procedure that takes less than 5 minutes. Aspen, you should be ashamed.

My husband and I both had appointments set at Aspen. We were new to the area with new insurance…read more Called around to several places and it was months before we could get in. So we decided to try Aspen, we wanted to get our cleanings which were overdue about 3 months. Reviews on in some places were great, in others not so much. Knew it was a gamble. My experience with reception and even the lady who did my x-rays was pleasant. Minimum wait at first. Then i went in with the hygienist and the hard sales started. From that point for the next 90 minutes (yes 90 minutes from start of cleaning to actually being able to leave) was non-stop sales. If it was not a service, it was a product. When I checked out, a "plan of care" was presented along with financing options. I was not interested in anything additional. Several of the issues they mentioned, had previously been discussed with my old dentist in my former location. I knew they were not concerns, certainly nothing I needed to go out of pocket hundreds of dollars (after insurance) for. My husbands had a similar experience, but they did not complete a cleaning, nor did the schedule one at the end of the evaluation. They want him to fork over well over a thousand dollars for many of the same services recommended to me. It feels predatory. I deep dove after my husband had his experience and found the lawsuits related to predatory practices and other questionable business practices. I have seen other reviews where Aspen has responded and told reviewers to call. I will happily communicate via email or snail mail, I am not trying to call again.

Let me start by saying I have extremely high anxiety when it comes to anything dentist. My blood…read morepressure goes up, im shaky and I cry so I tend to let the dentist know. Not only did the dentist not care at all about my anxiety and at times pain, she was very rude, judgy and condescending about it. She kept telling me that my pain was "just pressure" and I was letting my fear and anxiety get in the way. She was very rough in trying to pull my tooth out and didnt seem to care how I felt all the while telling me my pain was pressure as I was about to come out the seat. They are also very aggressive with trying to sell you a dental plan. Trying to charge someone $14,000 to get work done is insane! The front desk lady was very nice along with the dentist assistant. That is about the only good thing that happened at this visit! If I hadn't been in so much pain I would have gone to my normal dentist (konikoff... they would.never) if they could have gotten me in before the weekend. So i looked around and thought i would.give aspen a shot (mainly because they were able to get me in that day) but i will never be back to this office

My visit never happened due to the fact That I did'nt call them back to verify my Insurance when…read morethe operations Manager thought I should have. My appointment was on a Tuesday I called to give my information on Monday at 1:35 and was told the the operations manger cancelled my appointment because my insurance needed to be verified before my appoint. Monday is before Tuesday last I checked I know that The insurance can be verified in minutes. So my questions was when was I suppose to verify "When she wanted me to? I work the same hours that they open and cant jump on the phone when she needs information being I think that my information is private and work in an office environment. When I made this appointment I told them the problem I was having and that it was painful so to cancel and not give me adequate amount of time to call in a day before seems to show a lack of compassion for potential clients. I think that this office needs to give a specific time that you NEED to call back before they cancel your appointment without communicating this to you, if I hadn't called I would have taken off just to get there and the appointment would have been canceled. Waste of my time and loose money. Mind you I took this date off so that I could make the appointment and be on time. If a medical office have this kind of rules I think that they should notify you when you make the appointment. I spoke to this location twice and was never told that they had to verify my insurance more than 24hrs. before the appointment each time I told them I would call them back when I could talk, I think a day before is adequate amount of time to verify insurance if not they may need to check their practices. So to the operations Manager find some compassion and understanding for the working people that can't talk on their personal phones while they are at work as I am assure that many of us can't get on the phone when we want to at work to discuss personal affairs. Don't forget that once upon a time you were where we are at. Compassion and consideration is important when working with the public and it's free. After reading other reviews I can see that there needs to be a shake up at this location. remember what goes around always come back around. STAY AWAY FROM THIS LOCATION.

Used to be great. Not anymore. They have to many patients so being appointments is hard. Also…read morestaff is very slow and not attentive or respectful of patients tone. There seems a general disinterest in customer service. Ask this came about when the dentists who the practice is named after, sold the biz to a big corp that is money focused and time limited. Looking for new sheet 22 years of coming here

Very welcoming staff. Corinne office manager is amazing. The gentleman in the front was very niceread more

If you have Tricare, beware. I went there for a checkup and cleaning. I hadn't been to dentist in…read moreover a year. They did X-rays and the dentist checked my teeth. After she left, I was told they didn't have anyone to do my cleaning. They said they were in the process of hiring someone. They didn't tell me this information when I made the appointment. A few weeks later, I get a bill for $162.00. They said Tricare didn't cover the total amount of my X-rays. This is the first time I received a bill for X-rays. I will not be going back.

June 4, 2026 RE: Complaint Regarding Treatment at Aspen…read moreDental - Hampton, Virginia 1070 W Mercury Bl Hampton Va 23666 I am submitting this complaint regarding my experience with Aspen Dental in Hampton, Virginia, on June 4, 2026. At approximately 8:45 a.m., I received multiple back-to-back telephone calls from an employee identified as Jennifer. I returned the call within approximately ten minutes after listening to her voicemail. During the return call, I politely asked that, going forward, I not be called repeatedly in rapid succession because I am a disabled veteran with a severe service-connected anxiety disorder. I specifically stated that my request was related to my disability and my need to maintain reasonable personal boundaries. Jennifer initially apologized. However, after I made this request, she informed me that my appointment had been cancelled. I arrived at the office shortly thereafter to discuss the matter in person. Jennifer's demeanor remained dismissive and unprofessional. I then spoke with an individual identified as Tammy, who stated she was the office manager. I attempted to explain that my concern was not the request for insurance information itself, but rather the repeated back-to-back calls and the cancellation of my appointment after I disclosed my disability and requested that my boundaries be respected. I felt that my concerns were not taken seriously. Rather than addressing my complaint, I was told that Jennifer had done nothing wrong and that I had been rude to the employee. At no time did I raise my voice, threaten anyone, or refuse to provide information. I simply requested that future communications take my disability into consideration. My appointment was scheduled to address an urgent dental concern. Being told that my appointment was cancelled immediately after disclosing my disability and requesting a reasonable accommodation caused me significant emotional distress. Following the incident, I contacted Aspen Dental Corporate and spoke with Brian L., who documented my complaint. He expressed concern regarding the circumstances and acknowledged that the repeated calls and handling of the situation were problematic. As a 100% disabled veteran with a documented anxiety disorder, I believe my disability-related concerns were disregarded and that I was treated differently after disclosing my disability. Whether intentional or not, the result was that I lost access to a scheduled dental appointment after requesting consideration for a disability-related need. I respectfully request that Aspen Dental conduct a review of this incident, including the recorded telephone call, determine whether company policies were followed, and provide a written response regarding the findings. I also request clarification regarding Aspen Dental's policies concerning disability accommodations and the cancellation of patient appointments under these circumstances. Thank you for your attention to this matter.

Terribly disappointed! The dentist was very pleasant and seemed quite competent but otherwise it…read morewas a bad experience! I didn't completely understand that my first visit would be for an evaluation only! Was under the impression my teeth would be cleaned the same day! Without any discussion about my cleaning I was ushered how to the front to pay up and told I needed a deep cleaning and they couldn't start till I paid $500 which was just a portion of the total cost! It's been a horrible experience!

From Nicole to Bri, to Stephanie, to Mikayla, etc..all of those ladies (along with the others I…read moredidn't name because I'm super horrible with names but can always remember a face!) are absolutely amazing!!! They're extremely knowledgeable, kind, and they always have the best suggestions and the most helpful advice after a service has been completed. The way they break things down to my husband and I is absolutely amazing and one of the many reasons we love going there all the way from Hampton (yes, there's an Aspen in Hampton, but we prefer this location because of them). And I can't forget that it's always so clean. This is by far the nicest dentist office I've ever visited!

My dental cleaning got cancelled because they don't have a hygienist. I tried rescheduling this…read moreappointment twice already. They called me back later the same day the first time for me to come in that day but I was working. I called again another day to reschedule and they never got back to me. When I walked into the office she said "oh they didn't call you?" No I never got a phone call to reschedule or confirm anything. "Well we don't have a hygienist and if we reschedule I'm not guaranteed we will have one for that visit either." And I have issues trying to pay them. They're always closed or at lunch when I come. When I'm on my lunch or on an off day. They close more than an hour earlier than they're supposed to. Nothing is ever right. My bill is supposed to be $130-$150. And it should have been lower because when I actually got my work done on my teeth the cost of everything was actually lower than what was signed off. But when I have to physically come in to the office pay when they're never there. I have to always pay $200 for some reason. That makes no sense. And all they tell me is to call the credit people which I got through my dental office. Make it make sense. Every time I come in there's an issue or a problem. Always from their side.

had the pleasure of meeting Dr. Tucker and her staff, and my experience was exceptional from start…read moreto finish. The office was impressively clean, and I felt welcome the moment I walked through the door. I was especially delighted to meet their in‑office service animal, Cosmo--calming, adorable, and truly a highlight of my visit. Dr. Tucker's team was warm, professional, and attentive. The front desk technician greeted me with a genuine smile and assisted me almost immediately. Every staff member introduced themselves with kindness and professionalism, which made me feel well cared for throughout my visit. The X‑ray technician was efficient and pleasant, making the process quick and comfortable. Dr. Tucker conducted a thorough examination and was transparent about my treatment plan and associated costs. I also have to highlight the hygienist--I've never had someone so knowledgeable, precise, and informative. She explained things I had never heard before, leaving me feeling empowered and confident in how to care for my beautifully cleaned teeth. Her expertise is a true testament to the team's dedication to patient education and high‑quality care. I genuinely cannot wait to return for another 5‑star experience. Amazing job, Dr. Tucker and team. With this level of care, I'm not sure why anyone would have complaints. This office truly knows how to take care of their patients

I really wanna thank them so much they took excellent care and helped me get my smile back which I…read morewas embarrassed for 3 yrs and now I can smile again

This dentist office has been a Blessing and a relief to find. After my dentist of 15 years stop…read moretaking my insurance sadly to no fault of his own, I had to find someone else. Well having countless infections back to back, I was introduced to Aspen dental. I thought that they were going to be easy as they have multiple offices and deal with the type of issues and needs I had wanted. They refuse to even look at my mouth from the beginning and just tried to get me to run my credit for a very expensive procedure that he didn't even know I could get as he didn't look at my mouth. I was having a very bad infection at the time and you wouldn't give me any antibiotics because he was worried they would hurt my stomach. So just leave the infection? I had to get some for my regular doctor. When she wasn't available I then had to find someone online. Then I had to go to the ER I got so bad. All while still calling Aspen. They were going to do this work with my infected mouth. All they cared about was the money and kept calling about that which I had but my worries were the affection and getting rid of that at the moment. After giving them countless tries and opportunities I looked elsewhere. And I'm glad I did. I found goyal dentistry. Right when I walked in there it was beautiful and I was greeted with the smile. By everyone. Everyone was very kind and understanding to me. The dentist himself was phenomenal. He said he was going to help me one way or the other and he did. Significantly. I win yesterday for a scan and showed him where the infection was the irritation that was still occurring and he decided his best to probably pull for the teeth out of the 11 I was going to get pulled at a later date. I said okay and even though I am an anxious Nelly, he had the least amount of pain for a shot in my mouth I had ever been given. My infection was so bad eventually when he got to the really bad tooth I could feel it but he kept stopping and giving me more numbing medicine. He was gentle and kind and that goes such a long way. If you are looking for a dentist, please look no further. And I mean that. I would never steer someone in the wrong direction and suggest a company if I didn't believe him in myself as I go off of reviews when I'm looking for someone. So I Hope they are real when I read them and I can assure you this one is! Give them a call if you need any kind of assistance and they do everything I was told. Apparently in the process with them of getting snapin dentures.

From the owner: At Goyal Dentistry, we do all we can to make your dental care enjoyable and convenient. We…read moreunderstand that traditionally, dental appointments are rarely something to look forward to. That's why we've done a complete 180, allowing patients to actually look forward to their dentistry. Whether it's our wide range of services for patients of all ages, or our advanced technology and comforts, seeing your dentist in Virginia Beach just got a whole lot easier. Plus, we accept dental insurance and have special offers. Dr. Kapish Goyal and the rest of our team can't wait to help you smile!

Amazing consideration of needs! Previous recent experience with several local providers had me in…read morecomplete dismay and financial distress. Gina, Myah and Patrice had me in and out in two days after 6 months of back and forth with tooth pain. Today Iam am leaving with a solution to my traumatic gum and tooth pain and my financial worries over!

This place is completely unprofessional. They are never on time for appointments, and the wait is…read morealways ridiculously long. It's frustrating, disrespectful, and shows zero regard for their patients' time. If you value punctuality and basic courtesy, look elsewhere.

100% Satisfied! First time patient, & I was a little anxious. But it was short lived. Jessica was…read moremy dental hygienist, & she was exceptional ... couldn't ask for anyone better. Dr. Boone saw me, & she was exceptional as well. Office staff were friendly & professional. And wait time was minimal ... maybe a few minutes behind my scheduled time. Great experience!