I am not quite sure how I feel about this. I broke a tooth and booked an appointment for the next day online for 1030 Thursday. They called me at 10 o'clock and told me that they actually didn't have room in their schedule and they could see me on Saturday. I asked them why their system would allow me to make an appointment if they didn't really have time and then this was not a good way to treat someone who is new to the area and new to them. So then they tried to squeeze me in which was nice. Didn't work so when I did go in three days later, instead of fixing the broken tooth, they decided they wanted to do $15,000 worth of work in my mouth. The dentist I saw really loves crowns. I'm not sure that I need a whole new set of crowns. All I wanted was my tooth filled. On the other hand, he was correct about several things in my mouth so he doesn't know his stuff. I feel guilty because they did the whole work up for no charge but I don't feel confident about going back. A little background about me. I have been in the dentist chair since I was very very young, so I've seen more dentists than the average person. I don't believe they were untruthful about anything. They just weren't listening to what I needed at the moment. When I tried to describe, what I was hoping for the doctor got a little uppity. This left me with the feeling that I can't actually discuss possibilities with him. I will either take the treatment he offers or not and that's not how I like to do my medicine. If you know what I mean? On the upside, everyone really seemed to know their business. They had lots of fancy gadgets that showed me all kinds of things about my mouth. read more

They told my wife they could fix her partial, knowing full well that they weren't even going to look at it. They examined and charged her without ever once attempting to address the issue she came in for. STAY AWAY!! read more

What a joke of a predatory practice! First I'd like to address that their Google reviews that can be edited and deleted give them 4.2 stars.... Yet on Yelp where they have to live with the truth we see a whopping 1 star. [[HIGHLIGHT]]They will ignore your concerns and proceed to upsell you on random "urgent matters".[[ENDHIGHLIGHT]] Then proceed to push payment plans when you say you're not interested in dropping nearly $3000 on a singular treatment. I saw a couple reviews that said I should've took it being connected to a Jersey Mikes in a Better Call Saul complex as a red flag. This couldn't be more true so I guess I'll take a bit of the blame. I'll give it one star because you can't give 0. read more

Go somewhere else, what you will get is a bunch of trainees with very little nolage and a bunch of ceyaus ,[[HIGHLIGHT]]they're really poor with their scheduling and lack in communication[[ENDHIGHLIGHT]] , yes they have a money back guarantee good luck, the quality of their dentures is very low, I'm speaking on my experience with the grants pass aspen dental clinic, maybe better elsewhere so becareful before dropping over $3000. Up front, I've seen a video of do it yourself dentures from Walmart for $125. That would be better quality, do your self a favor and shop around . read more

[[HIGHLIGHT]]Front office staff are rude and confrontational.[[ENDHIGHLIGHT]] The hygenist very rough on cleaning and was rougher when I said I would not be back. read more

[[HIGHLIGHT]]Great Team of People - Highly Recommend.[[ENDHIGHLIGHT]] They were able to not only get me in the same day I called, but I got my tooth pulled same day as well! Thank You read more

Never. Ever. Again!!!! [[HIGHLIGHT]]Asked when we made the appointment if they take my daughter's insurance; they said yes. Got to the appointment and turns out they don't.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They claimed they called and texted to let us know, but we have zero texts and no missed calls from them.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Then they take her back and she asks if I can accompany her; she's 18 but has severe anxiety about dentists. They said no problem, we'll come get you after her X-rays.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I waited and waited and finally went to the desk to see if they could take me back, only to get ignored for 5 minutes.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Finally someone goes back to see if they're ready for me, but they came back and said oh actually you can't go back until it's time to go over her treatment plan.[[ENDHIGHLIGHT]] So basically they do nothing but LIE and don't want to have anything to do with me until they're ready for me to pull out the credit card. And then they tried to sell me a bunch of procedures that I know for a fact, she doesn't need . WHAT A SCAM OF A DENTAL OFFICE!!!!!!!!! read more

I'm generally not sure how these folks are still in business. They clearly have very acute predatory practices. Try to get you in and then charge you in every possible way they can. Nobody seems too particularly nice and forget about holding them accountable for anything. My wife had Invisalign braces scone here and she regrets it completely. They did not even have irk as intended. Dentist are usually crooks but this place is special. read more

All liars & crooks!! day one, my lower implants were shoddy and unusable . I have seen 2 dentists & periodontist who finally told me be didn't know what that doctor did $23,000+ to fix they have to be completely taken out and redone everything was WRONG. I was dealing with so much major surgeries, family members fighting cancer, and deaths in my family. I was told by there own dentist she could see the implants weren't right but that was when she thought gentle gentle did them because there was no record of me. [[HIGHLIGHT]]well I sent all the correspondence between Holly @ GP aspen and I they found me said my chart had been put in storage.[[ENDHIGHLIGHT]] Well, if Medford, Aspen dental was talking to grant's past Aspen dental about this with Holly whole knew who I was, she knew what was going on and knew where my chart was/is. LIARS, CROOKS, & THIEVES. I i'm gonna make it my mission to make sure nobody goes to see them. They are awful. I have had open wounds inmouthfor 4 years. My implants have never healed because they were done wrong. [[HIGHLIGHT]]but according to the dentist too bad i didn't keep in touch, which is a baltist lie.[[ENDHIGHLIGHT]]I mean not pe read more

to aspen: you guys are the worst dentist i have ever been to. connected to a fucking jersey mikes i should have known better. your business looks like it's in the same parking lot as better call saul. go take out your own damn wisdom teeth that don't have any problems. y'all really put the ass i'm aspen. to anyone considering this place: i went in to get a prescription for antibiotics because my gum got infected from a popcorn kernel. the dude was trying to take out all 4 of my healthy wisdom teeth. i said "why" and he no joke said "because when you're an old man you won't have the dexterity to reach back there" THATS NOT A GOOD REASON TO REMOVE 4 OF MY TEETH. when they make you go back to see "the guru" (that's actually what they call her)...just say no. she's gonna look like she's mad you're not buying the useless shit she's trying to pitch you but just stare her down and say "no" she said "we are estimating your visit today at $750" i left paying $0.... literally didn't pay a penny. don't fall for the used car salesman tactics. i'm gonna make a tiktok about this read more

to aspen: you guys are the worst dentist i have ever been to. connected to a fucking jersey mikes i should have known better. your business looks like it's in the same parking lot as better call saul. go take out your own damn wisdom teeth that don't have any problems. y'all really put the ass i'm aspen. to anyone considering this place: i went in to get a prescription for antibiotics because my gum got infected from a popcorn kernel. the dude was trying to take out all 4 of my healthy wisdom teeth. i said "why" and he no joke said "because when you're an old man you won't have the dexterity to reach back there" THATS NOT A GOOD REASON TO REMOVE 4 OF MY TEETH. when they make you go back to see "the guru" (that's actually what they call her)...just say no. she's gonna look like she's mad you're not buying the useless shit she's trying to pitch you but just stare her down and say "no" she said "we are estimating your visit today at $750" i left paying $0.... literally didn't pay a penny. don't fall for the used car salesman tactics. i'm gonna make a tiktok about this read more

If I could leave a zero star I would. I had an abscess tooth in this dentist. Tried to numb the abscess which created the worst pain I've ever experienced in my life. [[HIGHLIGHT]]It hurts so bad I screamed and he didn't stop applying the medication and I finally moved my head and grabbed his arm out of reflex of the pain he cursed at me said he does this everyday and I'm overreacting well.[[ENDHIGHLIGHT]] A month later I must have nerves damage because my lip from the center line of my nose all the way back to my ear is numb and I still have quite the lump where he administered the shot. [[HIGHLIGHT]]After leaving a review on Aspen dental's page, they said a team will contact me to resolve my problems. Guess what a month later. Still nobody has contacted me.[[ENDHIGHLIGHT]] My out of pocket was $120 to have three teeth removed. I have Union insurance. They didn't do the procedure and they did not return my money or whatever. [[HIGHLIGHT]]His name is is a horrible, horrible individual who treats that place like a farm, Cash, cow farm.[[ENDHIGHLIGHT]] I'm not in this to hurt. Nobody for no reason. I would definitely not go in there for yourself and I would never ever allow one of my children to be seen by him. I promise you as time goes on someone like him is going to get multiple reviews like this time will tell read more

Had a tooth extraction, fillings, and cleaning done. Then months later was charged an extra $600 as insurance apparently claimed (according to Aspen) that they wouldn't cover what had been agreed upon. Aspen was supposed to get back to me about it after I called wondering about the charges, but had to call back myself and was met by a very rude receptionist who virtually hung up on me after some confusion about how many visits I had. I will NOT be going back. read more

I wish I read the other reviews before going to this dental office. Their billing system sucks. They require payment up front even if you have insurance. Its's an estimate which is always more than your copay or what is allowed by your insurance. They tell you if there is an over payment, you can request a refund. I can tell you they do not make it easy to get a refund. In fact, they bill incorrectly to the insurance using wrong procedure codes. I called my insurance customer service and they graciously offered to speak to Aspen. Wrong billing resulted in the procedure not being covered saying I owe more money. The insurance rep said they will rebill correctly and issue me a refund. Still waiting.... It's too bad because they have an excellent dental hygienist who has helped me improve my dental routine with good results. read more

I was in the process of finding a new dentist after moving back. I reluctantly found Aspen. And they could get me in quickly...Strange! My initial appointments cost me a huge amount out of pocket even with insurance. They of course, then asked me if I'm interested in invisalign. With lots of coaxing, special incentives etc.. And hating my smile for a long time I agreed. I asked about my cross bite and a few other concerns. And was assured everything would be fixed during treatment. Not until the 2nd visit. Almost 12 weeks into treatment I realized that there is not even an orthodontist on site!! Excuse me? They said let me email the orthodontist your concerns I'm now 10 months into an initial "17 week" treatment plan. I've chipped a tooth from my teeth not being aligned properly (while I had my invisalign out eating) and constant jaw pain from not fixing any part of my bite. I'm so upset. I want a refund to get my smile & bite fixed correctly. I do NOT recommend aspen dental to anyone. If it seems too good to be true. It usually is. And in this case it is! Stay away from this office, do not let their "awesome" incentives fool you read more

I went to this dentist for a root canal and multiple fillings the hack dentist they had installed filling in the wrong teeth that have sense fallen out they also performed a root canal that has also fallen out apparently the dentist has been fired but I have experience no restitution to my bill I'm still stuck making the payments layers won't come close to the case cause apparently aspen dental has to good of waivers where you sign all your rights away do not go to this dentist and waste your money and risk the health of your good teeth go any where else read more

Make sure what papers you are signing. This place will rip you off! I went in to get 1 tooth pulled and they performed procedures I did not request. I wound up paying almost $4,000.00 and when I requested a detailed bill was told I had to get that from Corporate which I received 3 months later. So basically all I wanted was one tooth pulled and a estimate for a bridge. This place is a total rip-off! read more

Their prices are unbelievable! At least TWICE what I discovered other dentists in Grants Pass, Oregon charge for the same thing and some procedures are even triple the cost. Asking them to explain those costs is a waste of time. You either pay them or leave. The dentist is running from room to room, too busy to answer any questions about my dentures as well. I also received multiple retakes of my existing teeth with several X Rays due to operator error. This was a few months ago as I didn't want to write a negative review. I finally decided to save other people, particularly people my age, the same grief. I wish I had checked their reviews first. read more

crooks. i went in for a cleaning and was presented with a $4500 plan. i have excellent teeth and i take excellent care of them. there was nothing to do and they kept pitching unnecessary and unwanted procedures. bull shit place. avoid like the plague they are. read more

Preditory practices.. 1st me... then same on my husband.. say 'cleaning' which we are paying insurance for 2 per year.. not enough.. need $1650+ periodontal procedure per hygenist?? The crown they made for my husband still miserable fit.. something's wrong in this office. read more

Worst dental office ever. Spent a few thousand dollars here 9 months ago, didn't like their hard sales approach. Not there to help YOU, just a money making machine. Initially went there because i had a loose dental implant., but they hurriedly put 3 crowns in. Called my previous Dental surgeon in CO to get the brand of dental hardware used. Told me they were going to order a new part, waited a few months for a return call, Never happened. Then of course with the COVID 19, couldn't see a dentist until May. Since Aspen never called with my part, I got a recommendation for another dentist . Long story short, I have to have one of the crowns replaced. Called their office to get a refund on the one crown and their finance manager knew how to push the hot button, ending with a shouting match and I hung up. Their finance mgr said she would contact the district mgr, when I asked when I could expect to hear she said, no idea, you'll be put in a queue. I then said, how about if I protest in front of your business, she said I will call the police. I guess she doesn't realize it's not against the law to peacefully protest. One positive thing was that the dentist was very good at numbing. read more

The level of absolut disrespect I received without even stepping in the building should say enough but ill explain anyways. My youngest son is going to start kindergarten after summer and apparently children 7 years and younger need a dental screening to be enrolled here in oregon so i set up an online appointment and was slightly confused with the confirmation email saying he was scheduled for xrays, my son is 4 mind you! So i called and left a message as no one answered during business hours i get it might have been busy. I get woken to a phone call before 8 am i dont know any business that would call before 8 am but ok....... i explain my confusion with the type of appointmentand before i could explain why i was so rudely interrupted and was told to BE QUITE!!!!! Say whut now?! Then continued to speak to me as if I was mentally disabled. At this point i was DONE! wile i held my tongue on what i really wanted to tell the lady who returned my i calmly stated to cancel the appointment for my son that i will be finding a dental office who isnt so disrespectful and hung up. no way in hell would i feel comfortable having ANYONE in that office take care of my child if that is the way their receptionist speaks to and treats people. I also took the time to look up what a dental screening is for the schools requirements and nowhere does it state xrays are part of a screening, trying to force me into unnecessary procedures on my 4 year old!( DEFINITION OF DENTAL SCREENING: During a screening, a small mouth mirror and flashlight are used to look for any signs of dental disease - dark spots or holes in teeth (possible cavities), red swollen gums (possible gingivitis), a squishy bump on the gum (possible abscess) or other signs that something may be wrong.) read more

I need to go to a dentist I called Aspen Dental. The first call is to a call center which sets up the appointment, all I need is a cleaning but was told since I was a new patient it would take two appointments to get done, the 1st time is to do an exam and xray, and the 2nd for the cleaning. This is unexceptionable to me. I would have to take time off of work twice for a dentist appointment. I told her that I would like to speak to the office about this and she said she would have them call me on Monday 1/20/2020 so far I have received no call. I have tried numerous dentists here in Grants Pass and now I am going to go to Medford to get a dentist. Its sad that the people in Grants Pass would rather people go somewhere else for a dentist than here in the local community. read more

The Worst...it's all Sales,not Dentistry. Their Corporate line promised to pull tooth,don't beleive them.The moment you see Dentist he breaks into pushing expensive proseadures like a pitbull and refuses to do anything else. read more

Wow, I had the exact experience that C.T. expressed on 1/31/19. My insurance company, Delta Dental, gave me a list of several dentist in Grants Pass that were PPO "in network" providers where I get two fully paid cleanings and one set of x-rays each year. I chose Aspen since they are new here and, since we travel in the winter, are national. I made the appointment after they assured me there would be no charges for a cleaning or x-rays with my insurance. I checked in with very nice people and led to an x-ray machine then an exam room. I was asked questions about my teeth and what I wanted done today. All normal. I expressed I just wanted a semi-annual cleaning and an estimate on for a small chip in a lower front tooth to be done at a later date. She then brought in a dentist who right off the bat began measuring pockets between my teeth. Of course this is normal but in my experience is done by the hygienist and a little later in the process. My numbers were very good but I did have three 4's which I told her I will pay closer attention to those with my water jet flosser every day. She said I should have a deep cleaning of those areas and a pre-gingivitis treatment. She said insurance normally covers that and do I want to do it. I said sure, if needed. She then said something about another additive that was $30 that insurance would not pay. Still, I said OK since that would be all the out of pocket cost I would have. Then they led me to the dreaded business office which was a small room with another gal and a computer. She began punching things in and informed me that the total bill would be $640 and my co-pay would be $297. I said something is wrong as I expected on $30. She said my insurance wouldn't pay all of the annual cleaning and only half of the deep cleaning. I reminded her that I am a PPO member with Delta Dental and should be covered full. She said she doesn't know anything about a PPO plan. So I figured I would just pay the difference for the annual cleaning and take up the difference with the insurance company, since they sent me there for full coverage. So I told her I would just do the regular annual cleaning and forget the deep clean and the $30 extra. She said they couldn't do that since I had been diagnosed as needing it. I would have to do all of it at this point. So I just left. It was horrible. I haven't felt that taken advantage of since a most horrible used car purchase. High pressure, confusion, dictating what you must do. Most people don't take the time or effort to write like this, so C.T. was about a year and a half ago. They're still up to it. Do yourself a favor and stay away from them. Not worth it.... read more

This is by far the worse medical office I have ever been in. They are definitely in the business of making as much as money as possible on every patient that has the misfortune to go there.I am $1000. dollars short and am so relieved to be done with them. This is very hard on us seniors with limited incomes. Oh and that includes insurance. read more

Great office! Great staff! Much better than your normal dentists office!

My experience: Went to this place missing 2 fillings. They were concerned about cleaning, 2 days after that visit I had a really bad inflammation that I couldn't sleep in pain. Result: had to extract. Still having 1 missing filling, went back(Idk why) to Aspen to do this work and for my surprise, they try to do some other work not related or discussed. At the top of my unsatisfactory service, the "doctor" Paul Lamoreau(specialist in being rude) just walked away without caring at all or even listening to my concerns. read more

Went in for replacement dentures. Receptionist gave everyone in the lobby my full name, birthdate and full social security number when phoning to verify my insurance. Lady in the financial office doesn't know how to properly figure your part of the bill after the insurance payment. It took 6 appointments and now I have buck teeth and am not able to speak clearly. This is not my first set of dentures. I didn't have this problem with the last ones. Use extreme caution if you go here. I haven't had the discussion with them about the over charging me. I don't have much hope to get my $25 back. Barb W read more

A few weeks ago, I scheduled an exam with them for an early time this Saturday. When I showed up, they told me they couldn't do the exam. Then, they were very dismissive of the situation and told me I could reschedule. I am in the military, and my commander required this to be completed before an upcoming deadline. Not only was this inconvenient, but it wasted my time, and may cause me to miss the deadline. read more

I visited the new Aspen Dental in Grants Pass. The office is clean and professional. After getting my X-rays done I was taken to the exam room. I was told by the hygienist that I had two deep pockets on a couple of molars that needed deep cleaning and that I would have to come in two times to complete the procedure she stated "besides that your teeth look good". I was then taken to the office managers desk where the hard sale begins. She gave a print out of what I needed on the list was an electric tooth brush at the cost of $138 (which I already have and bought at Costco for $69 for two) Teeth whitening at the cost of $300 even though the dentist stated I have nice white teeth. And, the deep cleaning at $600 for two pockets. I told the office manager that I did not want the deep cleaning at this time but that I would just do the normal cleaning. She stated that the hygienist would not do a "normal" cleaning unless I agreed to the deep cleaning. I left somewhat confused. I talked to a friend who went to the Medford office and they were told the same thing, deep pockets, tooth brush, etc but, my friend choose not to pay for deep cleaning and had a normal teeth cleaning done. I have spoken with others and all have been given the same exam and all needed deep cleaning and the same things that were listed on my sheet. Aspen lures you in with the thought that they are less costly than other dentist in the area, they give you a free X Ray and exam and then BAM the sell begins. If you have dental insurance then this might be ok, but I don't. In closing I feel a little ashamed that I was searching for a cheaper dental care office I did not. Beware, it's all about the sale.... read more

I had used Aspen Dental in Eugene with minor issues. However I found the Grants Pass office to be all about sell ups. It was like going to a used car salesman intent on getting you in just to try and seek you the Cadillac you didn't want or need. I looked for another opinion and found satisfaction at another dentist quickly and affordably. For the same issues, but without the "sell ups" and angst at 1/4 of the cost. Goodbye, Aspen Dental. read more

I usually go to the Medford office who have been great. I had a tooth abscess and could not get into the Medford office so I called the Grants Pass office. They got me in right away and prescribed the normal antibiotic I have taken for any dental issue. This did not help so I called the Medford office and good not get in for 4 days. I called the Grants Pass office and, once again, I was able to be seen right away. Apparently I have developed a resistance to that antibiotic. Dr. Vu prescribed a different antibiotic and it worked. I was treated with compassion and professionalism by every member of the staff. read more