I updated my initial review from a 1 to a 5 star due to Sherie and the rest of the staff making the…read moremissed appointment rectified :)

One of the WORST clinics I've been to. I had a filling replaced and it was placed extremely close…read moreto the nerve causing EXTREME pain. I went back the following day due to the pain. They pressured me to schedule the root canal in their office (they wanted almost 5k upfront for it) and the endodontist wasn't even in until the next week. At that point I was in so much pain I couldn't wait a week. I reached out to another office and they called aspen to request my x-rays so they would proceed with the root canal. Aspen claimed it would take 2-4 business days for them to get the x-rays sent over. When I called aspen and demanded them, they emailed them immediately and lied and said the other office didn't request them. I ended up getting an emergency root canal at another office who got me in the same day. They charged less than half of what aspen wanted me to pay and were much more professional and caring. Worst experience ever and will never return.

Wow! I mean, wow! I wish now that I'd read some reviews before I made the mistake of allowing these…read morepeople to work on my mouth. Almost every review has a response from Aspen, which is an apology. Why would a dental company with many locations need to make so many apologies? Here's one reason why. Before I explain, I would like to say that the Hilliard location has a receptionist named Leatha. I hope I spelled that correctly. She is very knowledgeable, personable, and super pleasant to deal with. Aside from that, my experience was a complete nightmare! First, the financial part. Don't trust the magician Chris Trainer. While he's throwing numbers around and preparing documents with figures you believe will be manageable, he'll be waiving his fingers and distracting you while you are signing something that isn't what he's explaining to you. I live on a fixed income from SSDI. I'm not exactly sure what my insurance paid. More than $7000, though. My part was another $7000. The total monthly payments were $210 per month, 10% of my monthly income. The dentist, who looked into my mouth for 15 seconds during the initial exam, pulled all my teeth on my second visit. He forced the temporary dentures into my mouth before the local anesthesia wore off. He told me there would be no pain and to leave them in overnight, and sent me home choking on blood and saliva, unable to close my mouth. The fit was so poor, and the pain was so intense that my nose ran and my eyes watered continuously. I had to remove them at 3 am, so i could fall asleep. I spent the next four months picking bone splinters out of my gums and eating soup and soft food, and learning how to chew with my gums. When I returned after six months to have permanent dentures made, I was informed that the temporary ones were the permanent ones. They were just going to realign them to make them fit. After two unsuccessful attempts at realignment, I was to return to have a new upper set made. When I arrived at this visit, a payment of $1200 was demanded, which I did not have nor would I have paid if I did have it. I was supposed to have had functioning teeth at that point. I may have been inclined to pay a portion of the balance owed if they'd held up their end of the arrangement. Needless to say, I was infuriated, and this visit did not go well as they refused to proceed. I'm not sure what I'll do at this point. Now I owe $3000 to the finance company, $3000 to Aspen, and I have zero teeth. My advice to anyone who wants to hear it is a follows. If you need our want dental work done and you have any other choice besides Aspen Dental, choose the other option. If your only other option is knocking out the teeth that hurt with an ice skate blade and a rock like Tom Hanks in the movie Cast Away, then I hope you are a skating enthusiast.

Horrible all the way around, nothing but lies since the start. They put an account in my name…read morewithout my permission. My dad was the patient I was only to be a co signer. His teeth have broken 8 times and I have been arguing for years trying to get the debts removed from my account with no resolution. Do not go here

Everyone in the office was extremely helpful and so knowledgeable about the care I was going to…read moreget. The dentist came right in and was so nice and patient with me. He knew that I was nervous about being there and he put all nerves at ease. I am very appreciative of everything that they did for me. I will definitely go back there.

Zanesville , OH office, everyone was so kind and understanding . They got me in same day for a…read moredental emergency and Dr. Fleming was so wonderful, I came to the office in so much pain and discomfort and left with almost Instant relief and a plan to manage my dental pain/ problem ! I highly recommend them For any of your dental needs !

They're awful when it comes to billing. I needed a filling and cleaning, I walked out with an…read moreitemized list of things I needed and started asking questions. I started digging deeper to find out that they were billing random things without going over care or plan of action or what was being billed. One thing on the itemized list was listerine. Why bill that if I could refuse it and get it at the store? And then a few other things weren't even relevant to my care at all. When calling to cancel, who I was talking to got really snappy with me. I was already told in a previous call that it would be canceled. They didn't do it so I wasn't exactly happy about having to call again. When I told them, again, I wasn't happy about how I was billed she told me I could talk to a doctor. I said "it's okay I am going somewhere else." In which she replied "I think the doctors here know more than your sister who just works a front desk." I told her it was my SIL who is a dental hygienist and so she knows what she's talking about. In which her final response was, "fine, then you should go to her. Byeeeeee." And then hung up on me. Not professional, not someone who should be at the front desk talking to people. I'm now understand why the reviews here are garbage.

I purchased motto which is Aspens version of Invisalign. The bottom teeth were not straighten. I…read morewent to a different location to have them finish the Invisalign but after bringing me into their office and wasting an hour and a half of my time they told me I would have to start the entire process over and pay for the Invisalign again. The Motto states "If you don't love your results once treatment is finished, simply contact your doctor and you'll get up to two bonus sets of aligners to put the final touches on your smile." So slightly frustrating and wouldn't recommend. I would recommend checking any other dentist office before going here.

They could care more about what the customer needs done instead of doing the absolute opposite and…read moreup changing you out the ass and ruining your credit score. This place is so unbelievable, went in to get a few cavity fill maybe two root canal! They did a deep cleaning on my teeth instead and I could have done at home and charge me 1400 dollars. Awful place to go too. Never will I step about into this place or pay a bill. Then wanted to charge me for another cleaning two weeks later! Like just wanted two of my teeth fix. F*** this place.

Went in with a broken tooth that needed to be extracted. First time here so took a little bit of…read moretime which was understandable. The staff were all friendly and Dr.Robinson was amazing.

I've been going to Just Smiles for 9 years and I will say the photos below scream volumes.read more

They ignored their patients chronic health issues. They…read morerefused to keep patient informed about said medications but instead *lied to the patient about the medications prescribed!* They blamed the patient for having the audacity to complain about said medication changes made (without properly informing the patient.) This is also a direct violation of the patients (INFORMED CONSENT TO TREATMENT AND CARE!) They leave patients in pain and ignore them when it is quite obvious via video chat that swelling/pain is still an issue! When patients complain or leave Yelp reviews they further gaslight and blame the patient pretending they are not accountable for their poor decisions/treatment/care. Funny enough, their competition had NO ISSUES AT ALL with keeping me properly informed, well treated during surgery and aftercare was no problem for them... Future responses from this company will be treated with the same response they gave me... "Not my problem if you don't like honest reviews of your poor service!"

While the dentist and the rest of the staff are very professional, respectful, and great to work…read morewith, I had a very negative experience with the dental hygienist. She was unprofessional and inappropriate toward me, making a judgment about my character by calling me 'controlling' despite not knowing me at all. I felt she was projecting her own past experiences onto me, especially after I made a harmless joke about getting married. ​When she called me the following day and asserted that she was 'smart,' I asked her to explain the comment she had made previously, but her response was rude and indignant. In light of this, I hold to the principle of 'doing unto others as you would have them do unto you,' and I will not be returning to this practice due to her treatment of me.

They ask you to arrive early just to leave you sitting in the lobby for over an hour. while you…read morehear the receptionist scream on the phone. Floors were dirty definitely haven't been mopped in like a month. Their Oral surgeon is only on premises once a month even though they know you're coming for an extraction they will take you knowing they were going to schedule you a month out. Oh and the oral surgeon does not take insurance, you have to pay upfront and have your insurance pay you back! Would not recommend this place

Deceitful and unethical business practices. They purposely scheduled procedures with an out of…read morenetwork provider and didn't tell me the provider was out of network. When I asked why the payment they were requested upfront to schedule the appointment was so high, the stated they require payment upfront and then bill my insurance. They advised once they bill my insurance they will issue a refund. They scam customers and force them to have debt, opposed to being clear and transparent. If they were unable to schedule with a in network provider the should have made it clear, so I could seek treatment elsewhere.

Took my girlfriend there for a wisdom tooth infection... the told us 2 wisdom teeth needed removed,…read moreand she would have to be sedated. The total cost would be $2500. No thanks. Called the regular dentist who prescribed antibiotics... and got us in a few weeks later. Pulled the tooth without sedation. $32 after insurance Be advised, shop around...

Went in for a consultation and felt disrespected and dismissed by the dentist. I asked repeatedly…read moreto have someone (his nurse) brought back into the office and he refused repeatedly. Eventually he had someone back in but now insisted the only way for my procedure to be done was through sedation. Females, queers and neurospicey be very wary you know the feeling those ppl give you!!!!!

We are not happy with Central Ohio Oral Surgery, that's all we have to say at this time.read more

These guys want $21,000 for one arch! Gimme break You…read moreguys like to take advantage of people that are desperate for teeth. fu guys I hope you all go out of business!!! NEVER go to these guys!

I loved it here. Very professional staff made me feel pampered and well taken care of. I have…read morechosen a different company that offers a different solution, that being we are going to try to save my decayed teeth. If there wasn't an option to try to save these bad boys, or if I want to do a full cosmetic transformation in the future, i will definitely be back to this location.