Everyone in the office was extremely helpful and so knowledgeable about the care I was going to…read moreget. The dentist came right in and was so nice and patient with me. He knew that I was nervous about being there and he put all nerves at ease. I am very appreciative of everything that they did for me. I will definitely go back there.

everything went great until i owed money, i never got a bill. didnt knowni owed money. i received a…read morecall from collections. they reported me for 80$. i asked what address they had... they disnt have correct address but they had my phone number and i just spoke to them to reschedule my appointment and they never said anything about owing money. STAY AWAY.

I updated my initial review from a 1 to a 5 star due to Sherie and the rest of the staff making the…read moremissed appointment rectified :)

One of the WORST clinics I've been to. I had a filling replaced and it was placed extremely close…read moreto the nerve causing EXTREME pain. I went back the following day due to the pain. They pressured me to schedule the root canal in their office (they wanted almost 5k upfront for it) and the endodontist wasn't even in until the next week. At that point I was in so much pain I couldn't wait a week. I reached out to another office and they called aspen to request my x-rays so they would proceed with the root canal. Aspen claimed it would take 2-4 business days for them to get the x-rays sent over. When I called aspen and demanded them, they emailed them immediately and lied and said the other office didn't request them. I ended up getting an emergency root canal at another office who got me in the same day. They charged less than half of what aspen wanted me to pay and were much more professional and caring. Worst experience ever and will never return.

Horrible all the way around, nothing but lies since the start. They put an account in my name…read morewithout my permission. My dad was the patient I was only to be a co signer. His teeth have broken 8 times and I have been arguing for years trying to get the debts removed from my account with no resolution. Do not go here

Wow! I mean, wow! I wish now that I'd read some reviews before I made the mistake of allowing these…read morepeople to work on my mouth. Almost every review has a response from Aspen, which is an apology. Why would a dental company with many locations need to make so many apologies? Here's one reason why. Before I explain, I would like to say that the Hilliard location has a receptionist named Leatha. I hope I spelled that correctly. She is very knowledgeable, personable, and super pleasant to deal with. Aside from that, my experience was a complete nightmare! First, the financial part. Don't trust the magician Chris Trainer. While he's throwing numbers around and preparing documents with figures you believe will be manageable, he'll be waiving his fingers and distracting you while you are signing something that isn't what he's explaining to you. I live on a fixed income from SSDI. I'm not exactly sure what my insurance paid. More than $7000, though. My part was another $7000. The total monthly payments were $210 per month, 10% of my monthly income. The dentist, who looked into my mouth for 15 seconds during the initial exam, pulled all my teeth on my second visit. He forced the temporary dentures into my mouth before the local anesthesia wore off. He told me there would be no pain and to leave them in overnight, and sent me home choking on blood and saliva, unable to close my mouth. The fit was so poor, and the pain was so intense that my nose ran and my eyes watered continuously. I had to remove them at 3 am, so i could fall asleep. I spent the next four months picking bone splinters out of my gums and eating soup and soft food, and learning how to chew with my gums. When I returned after six months to have permanent dentures made, I was informed that the temporary ones were the permanent ones. They were just going to realign them to make them fit. After two unsuccessful attempts at realignment, I was to return to have a new upper set made. When I arrived at this visit, a payment of $1200 was demanded, which I did not have nor would I have paid if I did have it. I was supposed to have had functioning teeth at that point. I may have been inclined to pay a portion of the balance owed if they'd held up their end of the arrangement. Needless to say, I was infuriated, and this visit did not go well as they refused to proceed. I'm not sure what I'll do at this point. Now I owe $3000 to the finance company, $3000 to Aspen, and I have zero teeth. My advice to anyone who wants to hear it is a follows. If you need our want dental work done and you have any other choice besides Aspen Dental, choose the other option. If your only other option is knocking out the teeth that hurt with an ice skate blade and a rock like Tom Hanks in the movie Cast Away, then I hope you are a skating enthusiast.

They're awful when it comes to billing. I needed a filling and cleaning, I walked out with an…read moreitemized list of things I needed and started asking questions. I started digging deeper to find out that they were billing random things without going over care or plan of action or what was being billed. One thing on the itemized list was listerine. Why bill that if I could refuse it and get it at the store? And then a few other things weren't even relevant to my care at all. When calling to cancel, who I was talking to got really snappy with me. I was already told in a previous call that it would be canceled. They didn't do it so I wasn't exactly happy about having to call again. When I told them, again, I wasn't happy about how I was billed she told me I could talk to a doctor. I said "it's okay I am going somewhere else." In which she replied "I think the doctors here know more than your sister who just works a front desk." I told her it was my SIL who is a dental hygienist and so she knows what she's talking about. In which her final response was, "fine, then you should go to her. Byeeeeee." And then hung up on me. Not professional, not someone who should be at the front desk talking to people. I'm now understand why the reviews here are garbage.

I purchased motto which is Aspens version of Invisalign. The bottom teeth were not straighten. I…read morewent to a different location to have them finish the Invisalign but after bringing me into their office and wasting an hour and a half of my time they told me I would have to start the entire process over and pay for the Invisalign again. The Motto states "If you don't love your results once treatment is finished, simply contact your doctor and you'll get up to two bonus sets of aligners to put the final touches on your smile." So slightly frustrating and wouldn't recommend. I would recommend checking any other dentist office before going here.

Miserable experience. From the start. Never even got treatment - no relief for my pain, refused to…read moreschedule me until my insurance was verified, and then all of a sudden when they did verify my insurance, I got banned from all locations for "abusive behavior" on the phone. Sent a letter to my home. Because I told the woman that I was in pain, and I couldn't wait until April 2nd for a root canal. Oh, and that's after the insurance verification process included them reading ALL of my personal information out loud on the phone in front of the entire waiting room (which was full) - can you say HIPPAA violation? My social security number, my mother's, loud and clear. I could hear the information from the corner. Loud mouthed, and ignorant. The staff did nothing to help me. When I say avoid at all costs, I mean it. Skip aspen dental and search up one of the amazing OTHER dentist's offices that are small businesses and where you're more than a number. Never, and I mean NEVER trust a chain with your care because all they care about is getting you in and out. They do nothing care if you are satisfied, in pain, this Aspen Dental would let you die on the table while they "verify your insurance." Sickening. And I am still in pain.

Don't go here unless you want a run around. I made an appointment for a tooth with extreme pain…read more Went through the entire process including x-rays and then them going through and telling me everything that was wrong in my entire mouth. I spoke up and said I thought my tooth was going to be taken care of today. They stated, "No it was just a consultation for today." Then directed me to some lady for billing and setting up appointments. When I was talking to her she stated, "When I talked to you on the phone earlier I told you that it was only for the exam/consultation." This was a bold faced LIE! I corrected her and said that she called me and stated that my insurance was no longer valid and she said I would have to pay out of pocket. I then went over my insurance information with her and she was able to correct it. While sitting with her she stated that I would have to make an appointment for the extraction. The earliest they could get me in was Tuesday which is 6 days away! So... nothing done, I know this tooth needs extracted but the biggest thing is they didn't even give a suggestion AT ALL to help mitigate and ease the pain even if I would have made an appointment. WORTHLESS PLACE!

The staff is friendly and the environment is clean, and comforting. Very efficient with little to…read moreno waiting to be seen.

They are very impressive with their computers and up-to-date technology. However, they really seem…read moreto want to bill the insurance for every little thing and keep you coming back to the office numerous times. Today was the first time ever was told that I have to have a prescription from a dentist to get a cleaning, I scheduled an appointment last week for a cleaning today and they didn't even have a dental hygienist to do the cleaning on Fridays. They just wanted to bill my insurance again.

I've been going to Just Smiles for 9 years and I will say the photos below scream volumes.read more

They ignored their patients chronic health issues. They…read morerefused to keep patient informed about said medications but instead *lied to the patient about the medications prescribed!* They blamed the patient for having the audacity to complain about said medication changes made (without properly informing the patient.) This is also a direct violation of the patients (INFORMED CONSENT TO TREATMENT AND CARE!) They leave patients in pain and ignore them when it is quite obvious via video chat that swelling/pain is still an issue! When patients complain or leave Yelp reviews they further gaslight and blame the patient pretending they are not accountable for their poor decisions/treatment/care. Funny enough, their competition had NO ISSUES AT ALL with keeping me properly informed, well treated during surgery and aftercare was no problem for them... Future responses from this company will be treated with the same response they gave me... "Not my problem if you don't like honest reviews of your poor service!"

Top notch office. Super sweet staff and very efficient. Will recommend to everyone I know.read more

Dr. Shah is a true professional. This man emanates warmth and compassion the moment he engages…read morewith you. A hearty laugh and quiet confidence ease difficult experiences when you face dental problems. His background is well trained and respected. He is a Buckeye through and through (born and raised from central Ohio). He was formally trained in New York City and has deep roots within his family in Dentistry. This is his practice and it is livelihood. If something is amiss or wrong, tell him and he will promptly address it and offer resolutions (not excuses). His hands are as good and gentle as his word. This man will not fail you. He repaired my wife's tooth without any pain and in appropriate steps. He discussed all treatment options, costs/benefits/risks were disclosed honestly. He did not rush and makes you feel attended to. What a great doctor! I highly recommend you, your family or friends give Dr. Shah the opportunity to be your provider. I know he is always going to be mine (I travel cross country to see this man).