Regardless of what people on this app say I don't agree letting anyone under 18 to give reviews. Anyway something I said on Google Maps: I have come to this dental office to fix my entire mouth what I thought was unrepairable. Instead all of my teeth were restored with fillings and my cavities were removed and replaced by crowns and a cracked tooth taken out. Tho I was awake for every appointment I was very comfortable of course besides the cracked tooth removal. Regardless this building has excellent doctors and staff that assist them. Strongly recommend everyone try to get the best quality help possible if you have problems like I had these people are more than capable of helping. read more

Super friendly environment the service went fast and well! I didn't have to ask no questions they broke down everything to me and it was a really great experience! read more

They are over priced, and do not give full disclosure on their costs. I haven't seen one quote. They have hustled me into making decisions because I felt like that's my only choice. The financial staff run by gayla doesn't know what they are doing. They almost had my 16 year old going through oral surgery for wisdom teeth with local anesthesia. She has anxiety. I signed up for her to be completely put to sleep. We waited 2 hours to then be told because of their mistake I would have to pay more. They give all in one quotes with just looking at their monitor and do not provide anything in writing. Filed a BBB complaint. I will never go back. read more

Avoid this company at all cost. They indulge in high pressure tactics. They push you to have deep below gum cleanings that are very expensive and are not even necessary. They are overpriced and unscrupulous. Walk away and find another dentist. Avoid a $2,000.00 mistake that I made! read more

They are ripped off. They will take your money and don't finish the job. They cannot get your dentures right and tell you a whole lot of money and I still have not got my permanent tea and I've been going to since the end of August. read more

Extremely disappointed. PLEASE please read other reviews on them. After spending thousands on upper dentures my senior parent has to bring in every 60-120 days for repair. She can't drive and they insist on keeping them a full day and sometimes over night. There is a total lack of transparency added stipulations to her warranty AFTER they removed her teeth and she had the denture, very combative staff and office manager. Long wait times, they punish you. read more

Absolutely appalled at the aggressiveness and unprofessionalism of the Office Manager. We made four appointments for routine cleanings only to find out it's an evaluation with a million X-rays, scanning, and gum measurements, based on data they want to charge a fortune for unwarranted care. Was informed that they do not see pediatric patients, and they had one of our appointments scheduled as an emergency. Extremely unprofessional, rude, and would definitely NOT recommend. read more

Horrible office service and untrustworthy dental care! I went to Aspen Dental in Newnan, and they quoted me $8,000 worth of work. The finance lady tried pressuring me to pay upfront, which I did not do thankfully. After my first cleaning, they charged me for services that I did not receive. I looked at the receipt once I got home, which was all in CPT codes and difficult to understand, but realized I did not receive some of the services they charged me for. I tried calling them, but could not get through. I had to call the main Aspen Dental number, for a new patient, which they answered immediately, of course, to get them to get someone at the office on the phone. Once they transferred me, the office hung up on me. I had to physically go to the office, and I told the front desk lady that I was overcharged for something I didn't receive, and then she had an attitude like it was my fault! They said they could not immediately refund me, that it would need to go to the main office to get processed, which would take more time. After this, I did not trust them. Thankfully I went through this experience, because I went to another dentist and they said I only needed $450 worth of work! They said there were no cavities where Aspen Dental said there were. They also said I did not need the other thousands of dollars' worth of work that Aspen Dental said I needed, and that my teeth were in good shape! Please find another dentist office that you can trust to be honest with you and not just try to pressure you out of money. read more

My son pediatric dentist informed us at the age of 18 that he needed his wisdom teeth removed. He was turning 19 in 3 weeks so he had to go to another location. Our insurance company gave us a list and Aspen at dental was one of the referring dentist. I called Aspen dental for my son and made it clear that we had already done x-rays and wouldn't be needing them. The woman proceeded to tell me that ALL first visit x-rays at Aspen dental are free. Great! The day my son went to their office I gave him copies of his x-rays to show the doctor prior to them doing them. Without getting into further detail we decided NOT to do his teeth removal there. Surprisingly, we found it much cheaper elsewhere also - though this was NOT what our decision was based on. Approximately seven weeks later, my 19-year-old son received a bill for his x-rays. We called and stated they were supposed to be free. The person we spoke to said "that is correct." weeks later, we received another bill, called again and the woman proceeded to tell me that "the person you spoke to in the corporate office had no idea what they were talking about." though she could see that we talked in the notes. I then called our insurance company. They said it should be free but pay this amount of the bill $79.84 because they're overcharging you for the x-rays, so we complied. Our insurance company also called the Newnan, ga office and sent them a letter telling them to stop harassing us. Of course it has not stopped. Now they're going to ruin my 19-year-olds credit. I am at a complete loss on what to do...I am writing this because I don't want anyone else to be in this position. They are not truth tellers, they are not willing to work with you and I would avoid them at all costs! read more

Went to aspen for a checkup and cleaning. Well I should never have told them I wanted a cleaning. They ended up telling me I needed 3-4 teeth extracted and a partial plate to go in their place all the while I have no pain or discomfort in those teeth. They also wanted to do 3 crowns. The deep root cleaning was over $3,000.00! No way should you ever pay that much for a cleaning. In total my estimate was for almost $14,000.00! Ridiculous! read more

I have some serious issues with Aspen Dental. I am new to the area and simply wanted a cleaning; I've not had a cavity or any dental issue for the last 20 years. On my first--and certainly only--visit, I was uncomfortable from the very beginning. There are a hundred little things that just seemed "off." I was never provided a cleaning, was told that I needed a "deep cleaning" for over $1000 (after insurance). I believe I've wasted my semiannual insurance-covered check-up. I had a periodontal evaluation just a few months ago, and at each six month interval before then, with no red flags. Now, suddenly I'm an emergency case? It appears that every first-visit patient is greeted with a similarly severely inflated "emergency" in the desperate hope that the patient capitulates at the omens of a grave oral issue. And why should't they, this is a "Dentist" after all. Unfortunately, it is a dentist and a dental practice that preys on the fears and ignorance of patients, seeking payment for unnecessary care. I genuinely question the positive reviews of Aspen Dental, and will be calling my insurance company tomorrow to ask them to look into this establishment as question whether they should be allowed to be in network. Shame on you, Aspen Dental. I am so disappointed in your staff and management for perpetuating what amounts to little more than a front for unnecessary and inflated procedures under the guise of oral health. Do better, and please leave Newnan. You disgust me. You are dental predators and should do some serious introspection into whether dental care is the appropriate business for a cadre of leeches. Update: I see Aspen's response. You just don't get it. It is an uncomfortable patient experience every step of the way. The intake questions are done in the presence of multiple staff, in a short chair, while the hygienist stands literally over you. The x-ray chair is facing the door, so the whole half-hour I'm sitting in the chair, I have to awkwardly smile at the dozens of people walking by and making eye contact with me. Everyone sounds completely judgmental when I decline any of the $5k+ in recommended services. It's not just my experience. If it was, then you wouldn't have 2-stars when most dentists have strong ratings. You have 2-stars because from the moment a patient regrettably calls your office, it's a negative, dentist-centered, money-focused experience from that point forward. read more

I started going here because it was recommended to me for the horrific monstrosity that is my mouth right now and having no insurance is hard. Since I went in for my deep clean (only appointment I've had so far) that cost me $2,600 by the way, I have had a bump form on the roof of my mouth that won't go away. When I call NO ONE EVER answers the phone. I leave a voicemail, I NEVER get a call back. Now when I call it's like the number doesn't even exist because it just hangs up no ringing or anything. WORST PRACTICE EVER Update; MICHELLE, "BUSINESS MANAGER". I don't think you quite read what I wrote. YOUR BUSINESS IS AVOIDING ME INTENTIONALLY read more

DO NOT GO HERE! My 18-year-old son needed to get his wisdom teeth pulled and had never handled going to the dentist on his own. He brought in a copy of his pediatric dentist x-rays, which he had been taken several weeks earlier at age 17. Aspen Dental told him that he needed another set of x-rays even though they had just been done, stating he would not be charged for them. After meeting the dental worker, he decided that he wanted to go somewhere else for the procedure. Several weeks later he was sent a bill for his x-rays. When he and I called the office they said he had to pay for the x-rays, which were $179. I called the corporate office and was told that this was not true that the x-rays were free, even if he didn't get the procedure there. This did not stop them. I called our insurance company to see if there was anything they could do or suggest they said that we only owed $79 that under our government insurance they could not charge us more than that, so we paid it. The insurance company also sent Aspen Dental a letter stating that they couldn't charge us the other hundred. Aspen Dental continued to persist that we owed this to the point where they got a collection agency involved to destroy my 18-year-old son's credit. Our insurance company fought by calling again but they would not listen so we called the corporate office again. They told us we didn't owe the money, but the local office continued to say we did. I finally paid the bill just to stop this madness. This is how they get you! Stay Far away from them!!! read more

I am writing this letter on behalf of my mother, who hand wrote this letter for me to type (and I forgot-bad daughter moment). She took time to write this so better late than never.. Original Date 9/27/2022. I am taking the time to write this letter because I am truly dissatisfied with the service I received at Aspen Dental in Newnan, GA. The customer service was AWFUL, but I will say there was one young lady at the front desk that was friendly. But overall, I would rate you all 1 star. I was told one thing and charged for a service that I didn't know I was getting. I tried to explain but was told that someone would call so I would stop talking. But, no one ever called and I had to wait a very long time to be seen. My partials doesn't fit and didn't when I received them, they simply "HURT". The dentist said I would get use to them. "I DIDN"T". I had a balance that I have now paid in full. It took me 3 months but I paid it! I am writing this because I just want someone to know how badly I was treated. I have now found another dentist but I have to pay an additional $175.00 to have my partials adjusted, so they don't hurt or move around while I'm eating. I would not recommend Aspen Dental Newnan, GA 30263 to my worse Enemy. Mrs. James - Newnan, GA read more

I have to speak with them because I already paid in full and haven't get treatment yet.

Update: not much has changed regarding previous problems. I got a call while in the shower. Once I exited my shower I see that I received a VM from the "office manager". I decided to return the call. This was a waste of time as the number I was calling went straight to voicemail. I did leave a message that I was returning a call. Never got any response. Figures!!!! read more

The clinic has dramatically deteriorated since last time I was there 2 years ago , new management , new dentist , I don't think it will last longer already has lowest yelp rating read more

To much even say , basically, i just felt so unimportant . Every time i would call for an appointment, i got no answer. I left messages with no response. My teeth were guaranteed, so finally, I went back, and they remade the bottom for me , problem was they were so thick and big I couldn't even bite food or eat with them at all . They just said to try it for a week to get used to it. I couldn't the next day i call with no response. I left a message to return the call explaining i could not eat at all using this. i just placed them in the closet and brought it back on the next week apt. When asked what the prob.was i told them they were too thick and big i couldn't eat . They kept asking, "Explain thickness ,i answered the depth they said, what was depth , answer deep , thickness of the whole teeth . They stated, "Oh! You mean tall . I answered again, ok tall, then was told they couldn't fix that. I have to remake again come back, guess next week . Frustration: Now i go back to finally pick up the teeth, but they are better, but they are still hurt they adjusted them again .I guess I will come back in a week on going now. I lost track of how many times .i went back for the reline i told them one part was to sharp and thin before i got one block it cut my gum i went straight back to find out they could not do nothing now very frustrated after once again after hearing come back next week i took the teeth said loudly make me an apt. And they did not, so when I ariving home, i used the comfort fit i had ordered online. filled it in just to be able to wear them. Then, being at hosp. For my brothers surgery and stay,i I couldn't even go back. i had to call myself for another visit after arriving again, asking me how old they are, the teeth answer, Just relined the thin place broke, and they asked how? Answer, eating while bitting something. I am very sorry, but i am very,very sad , frustrated, and so on and every time i walk in the door the only vibe i get is oh no shes back thats how it feels and if they were them in my place i can only wonder how they would feel. I'm so glad i have God in my life read more

Aspen Dental is the worst dentist office that you can go to. I will rate a zero my patient been waiting three months for Dental every time they call him they are rescheduling his appointment before you choose to go there please read the review because they are true read more

I went to Aspen Dental with an abscessed tooth. Although I did get a prescription for antibiotics, they scheduled an appointment for extraction before the infection & swelling subsided. I called to cancel the appointment and reschedule, but Aspen does not answer their phone! After 3 voicemails requesting a callback to reschedule, I realized I was not dealing with professionals. I should have known something wasn't right when I was expected to commit financially to full dentures before my broken tooth was even removed. Obviously these people are interested in your money, not your health. read more

I wished I would have been able to review them. Their advertisement is misleading too. When I got my temporaries they were forced in my mouth cutting the skin on the inside of my jaw bone and I complained about it but the dentist said leave them in however my previous dentist (retired) from years ago would ask how they felt. He would of not forced them down. When I got home I trimmed them with my Dremel tool and put wet gauze inside the temp to ease the pain a little. If they would of test fitted it a made the adjustments I would of been fine. There are massive temps too! I cannot close my mouth all the way. So I drool on the sides of my mouth. Sheesh! I have to take them out to drink, eat, take my meds and talk. I had a partial before and it fit perfect until I broke it. The dentist I used ( gone now) then did an impression and had it made in 30 minutes and fit perfect. In fact it was still warm from coming out of the oven(?). The lack of patient comfort in the process is a big concern. I was placed in a chair and at no time was I asked how was I doing....get them and get them out! NEXT! When I left the dentist was in a side room chit-chatting. read more

Just awful! I'm an active duty servicemember on a critical mission- took off work, checked my daughter out of school early as her appointment was 3:30pm ONLY to arrive and be told that the appointment was not confirmed therefore appointment was cancelled. If I didn't call to reschedule the appointment, it means it's confirmed and I'm coming. This is ridiculous to say the least- waste of time, gas and effort! read more

Had an appointment on 8/11/2023 which they canceled late afternoon on 8/10/2023. They rescheduled me for the following Friday 8/18/2023 which they cancelled on 8/15/2023. Office was very rude when I asked why my appointments keep getting canceled. Plus they are scamming people out of money. Say away from all Aspen dental offices read more

I was not happy with my visit, I went in as a first time patient to have my teeth cleaned and only cleaned. First part of my visit it went well, I was waiting for them to start the cleaning and they didnt do that at all. Instead they threw payment plans at me for stuff i didnt want at the time, i just wanted me teeth cleaned. i left without my teeth being cleaned and pissed. Not going back there. They were sweet but when they started said prices that were outrageous I left. read more

WORST DENTAL EXPERIENCE EVER!! Stephanie said I should contact their office. Really? You're kidding, right? I have talked to your office, several times. You refused to honor the quote by the office manager, overcharged me, and insisted I pay over $1,500 more to fix the denture because your Office Manager made a mistake! I'm 66 years old and been to a lot of dentists over the years. Aspen Dental is the absolute worst experience ever. Buyer beware! read more

HORRIBLE experience. I went in for an emergency which they said over the phone they could address first thing which is the MAIN REASON I even went there despite bad reviews. I made sure to have an appointment so I didn't have to wait only to sit there for an HOUR. THREE PEOPLE came in after me and were seen BEFORE ME. Then when they finally called me they essentially told me that other than pulling my teeth (which I would have to make another appointment for) they 1) can't do anything but could refer me to another dentist and 2) they could clean my teeth, an option which I would have to schedule another appointment for anyway. I'M HERE BECAUSE I'VE CALLED LITERALLY EVERY DENTIST IN A 25-MILE RADIUS AND THEY'RE BOOKED OUT FOR THE NEXT TWO MONTHS!?!?!? SIR?!??! WHY WOULD YOU SAY THIS IS A TIME-SENSITIVE ISSUE AND THEN REFER ME TO ANOTHER DENTIST I WOULD HAVE TO MAKE ANOTHER APPOINTMENT FOR AT A LATER DATE!?!? HUH!?! The front desk ladies were nice and friendly but the wait was atrocious and the equipment/office space was old and beat up. The initial exam and consultation are free, which is the only upside to all this, however, they do everything within their power to stretch out and push you to make one appointment after another, even if it's an emergency. I went in for a very specific issue and that was never fixed or addressed. read more

I had en emergency and needed to get a tooth pulled! Like i literally did not want to keep it even if they could do a root canal. I called and scheduled and appt for the following Monday but they said if i came right then, that i could be seen the same day for the emergency but they would only look at one side and can't guarantee that it would get pulled etc the same day but it would cost $150. I live an hour away from the Newnan location and the girl i spoke to knew that and told me to hurry and come. I get there and tell her how i have always had horrible experiences at the dentist and i literally hate the dentist period. they say it would be better. They did one X-ray and put me in a chair and no one has said anything to me since. I have seen the doc dance circles around me. He's literally seen at least 4 or 5 patients and still nothing. It's been almost 2 hours. When i say im in so much pain, i am literally passing out in this chair. . I am still waiting and i have seen the doc and it has been almost 2 hours.l already, never mind the hour drive over here! This is ridiculous! I literally should've just stayed in bed. I want my money back. That's it. The customer service sucks. All the young ladies in here are literally standing around! No one is letting me know what's going on or if the doc will see me soon or anything. No communication at all! I'm over it! It took 2 hours for them to tell me nothing. So they took my money and still nothing. I will never ever ever again even act like i want to go to an Aspe dental. read more

Horrible, Horrible company. Stay far away from them. They did not do their job. Long story short...they "conned" me into getting Invisaline braces with did not work...AT ALL. They then failed to file with my insurance. When I changed insurance...they did nothing to collect payment from my previous insurance company. I then owed Aspen Dental $2000. I am/was not able to pay the full amount at one time and started making $100 payments to them. I have made three $100 payments and then I get a letter from a collection agency they use. This is a very poor way to do business and retain loyal customers. I hope they go out of business...based on these ratings...maybe they will. read more

I will never go here again. My first appointment was over 3 hours for an exam after just i only transferred from one Aspen to another. I was told that everything would transfer. At the "exam appointment" I still had to book another appointment for my teeth to get cleaned and more retainers. I was told it would take 7-10 days for my retainer to come back, then 3 weeks and it has almost been 3 months and I still do not have my retainers. This office is terrible about returning phone calls as well. Initially, I thought the office was busy, it took a long time to get a hold of someone. I should have saw the red flags and not visited this Aspen Dental in Newnan, GA. read more

BEWARE BEWARE BEWARE! Worst experience ever! The office preys on people who don't realize that they SHOULD BE GETTING A 2nd OPINION!!! Don't EVER take Aspen's word on anything. They are thieves and they lie about what you need just to get your money. I wish I would have read these Yelp reviews before going there. They quoted my husband approx. $2,500 and me about $1,200 to have a deep cleaning which we have never needed in the past. When we tried to get a copy of our X-rays so we could take them with us to another dentist office to get a 2nd opinion (their website clearly states they will give you your X-rays) they would NOT respond to emails and voicemails. This is even after the Office Manager, Gayla Williams, promised that they would be emailed to us by the end of the day. It finally took our new dentist office calling them and requesting our X-rays and then "poof" magically the X-rays appear in my email. The same day I finally get an email response from Gayla and she states that because of their system, it would still take until the end of the week to get them. Amazing that Brianna was able to get them sent to me within an hour or so of my dentist requesting them. Everything they say and do are lies! Long story short, my husband's and my gums are in great health (according to our new dentist) and we absolutely do NOT need a deep cleaning! You think you're going to Aspen Dental for good affordable dental care - in reality, you will spend much more here and put your dental health in jeopardy. I would NEVER trust them to do ANY work in my mouth. Not to mention, the office looks like a dirty clinic and does not look sanitary. read more

Curiously enough, if you say that you are not happy with Aspen on their site, it asks you for how things can be improved, and then your comments never are displayed or make it to the reviews section. Here is what happened to us: We have been customers for more than a decade. Our son recently had a cavity for which we had to schedule a separate appointment, which was not a problem. While he was there to have one cavity filled, another cavity was discovered right across form the original one. Not a problem to have both cavities filled at the time. When we went to the Orthodontist less than 4 days later, the orthodontist hygienist claimed to have found another cavity on the other side of his mouth on the canine. We rushed across the street to see if the Dentist or Hygienist could look at his mouth without going back into the chair to see if a cavity was present. The receptionist typed a long note, a billing person came out posing as an office manager telling us that the dentist was not available for just one minute to come to the front door, although we watched him walking back and forth between administrative offices. She further claimed that he was the only dentist and was double booked in an office of 3 dentists, so we would have to return on Friday for an appointment. Completely frustrated considering the amount of money we had just spent last week on the 3 month cleaning (which our dental insurance did not cover, and 2 cavities), and trying to figure out when to schedule the next orthodontist appointment - 6 weeks out or next week. I was shocked to have been treated so badly by the front administration staff. I do know that there is a constant changeover of hygienists and front staff, but this really let us know how insignificant every customer is to this practice. We are even more weary that a dentist would not stand behind his work or the work of the hygienists he employs. I would hope that they would not send our son back out after filling 2 cavities and not finding the 3rd? We are done with Aspen Dental. We will find another dentist - one that will stand behind the work that they perform. read more

This dental office will insist on doing a $600 (with insurance) cleaning before any other dental work. Their focus seems to be 100% on your money and 0% on you actual care. Just be careful looking for a dentist. Look up Aspen consumer affairs. read more

We have been waiting 2 hours and still haven't seen the doctor. They also informed us that today they won't be cleaning his teeth...that this is the baseline to figure out what type of cleaning he needs the next time he comes in. This is the worst medical office I've been to. Extremely poor. Do not come here! read more

Wow, watch out. My mother and I went for initial visit and walked out with estimates of work "needed" totaling nearly $5600.00. This is a shakedown shop that unconscionably takes advantage of people trying to take proper care of their dental health. Shop around, you WILL do much better. read more

A scam. They have a no charge New Patient Visit. What they fail to inform you is that the minute you open your mouth they'll stick you a 83.00 charge and 134.00 for xrays. They never asked me about insurance. The dentist wasn't even sure about the tooth thst was botheting me. Not even after looking at the xray. A SCAM!!! read more

I thought I had an appointment with the endodontist who is only there 1 day a month if that. I made my appointment with the office manger Katy a month ago but for some reason I did not have an appointment. Interesting, at no point during the conversation about me not having an appointment did she say "Oh there must be a mistake and I am sorry" Nope did not get any kind of apology!!! No customer service and for me dental work is expensive and I want someone who cares about my business because it costs a lot of money. Katy does not care about the customers!!! Would not recommend!!!!! read more

Beware ! Scam. Schedules two $80 cleanings for my wife and me. After 1:45 minutes we had a consult with the 'office manager'. He said that my wife's standard cleaning would be $155. They operate much like an unscrupulous car dealership. read more

Yesterday was my first time at this location. The team here has excellent customer service. I was warmly greeted during my entire visit. The office manager was cool and explain all options and the hygenist(sp) and dentist were professional and prompt. The only thing I didn't like about the place is that the X-ray room has no privacy. I was having x-rays of my mouth being done and people were walking by. I don't want to see them and don't want them looking at me. Now the official service room had privacy and that was cool but I don't like their x-ray rooms. I will go back for my service. And o like how they have late appointments available. read more

The staff was nice and seemed professional but $729 for a cleaning after they applied my insurance? Something is wrong here. It was explained that that would be a deep cleaning but $729? read more

I wish I could give a zero rating because that is the service I received here. I scheduled an appointment online (they provide a calendar with appointment times). I then received a automated call the day before appointment to reconfirm which I selected "yes". On the day of appointment they called me to say my appointment did not get confirmed and that their online system did not work. I was in a lot of pain and had waited a week to see them but they said there was nothing they could do. Needless to say I found another dentist to see me that day and was told I needed a root canal immediately. Thanks for your time, Aspen. I'll be telling EVERYONE of my experience and how your TV commercials don't really describe your real service. read more