It's been awhile but I'll never forget how I was treated by this dentist he's part owner they know…read morewho he is wow !!! Smh they showed no care at all they took my money never explained procedure's to me the dentist was there just to do a job he didn't care and no bedside manner's the only time he talked to me is when he wanted more money out of me I remember asking him (Dentist) If he could check a tooth for me that was bothering me he waved it off with his hand not now and walked away I've paid money out of pocket to get treated this way and it was a lot of money it's gets worse but I'll leave this experience out of the public's eyes with this dentist but I will say believe the one stars it's true what people are saying unfortunately I had to find out the hard way and I lost money in the process I regret I made this big mistake in my life for a dental office that cared nothing about me but only wanted my money my doctor warned me not to go there I should have listened.Smh

I would not recommend this place. I paid a lot of money for services here. I was told that there…read morewas nothing they can do to fix the issues. Don't waste your money here!

Very happy with this dentist office!! My long-time dentist recently retired so it was time for me…read moreto find a new office. I had no issues getting an appointment, very clean both in the waiting room and in the dental room. My hygienist Beth was awesome and did a great job on my cleaning. Dr. Matt was really nice, professional and got right to business. Plenty of parking, really nice location right outside Wickford village, cute building. Overall all went well and it was a great first experience.

The only person happy with a dentist is the person who has no cavities and needs no dental care…read more Dental care is expensive and painful. If you need dental care, you're by definition unhappy with your dentist. Nevertheless, some dentists do a better job of earning your trust than others (after all, few of us are qualified to evaluate an x-ray properly). I trusted this dentist for several years, but after a series of increasingly frustrating dental-care spirals, I decided to leave. The worst kind of dental visit is the one where you're going to the dentist so the dentist can fix his own mistakes. What's worse, my patience with the office staff finally wore out. Their no-nonsense approach might be efficient, but inflexibility does not always make for happy customers.

I made several appointments here in such a short time to get my teeth back to it's health. Dr. Wong…read moreworks with so much care and kindness and helped me feel comfortable knowing I have slight anxiety at the dentist. The staff are friendly. I definitely recommend this place!

I'm becoming very concerned about the amount of money this particular dentist has been charging me…read morew/o so much as giving me an itemized receipt so I can compare it against my dental insurance. every time Ive gone by bill is well over $1,000 which is absolutely ludicrous given what i pay for insurance. from here on out i plan on getting a 2nd opinion & I will be updating this review whether it be positive or negative given the Information I receive

WARNING!!! Stay away from this place. It's like a reverse ATM machine. The want full payment…read moreup front, then when you show up to do the procedure over multiple days. You get charged again for just passing through the door. What a racket. ...... And, the saga continues. Rather that use preventative measures to ensure the tooth with the root canal does not get infected while waiting for the crown, she gets there to do her crown, pays even more money, only to be told that the tooth is now infected and she must come back to pay some more. Because she needs the cap, there appears to be no way to release my wife from the clutches of this beast of a corporation!!! I beg of you, stay away from this place!!

Went to this location last year and had an okay experience. I went this year for my cleaning and…read morewas told they changed policies and my insurance was now considered an out of network provider and I needed to pay upfront and then get reimbursed from my insurance. This info was not told to me any at the beginning of the year when their policy changed or when the appointment was confirmed...they also asked me to come in earlier and never told me any of this. They wanted me to pay $400 upfront which was something I couldn't do, so I left and took off work for nothing! Would not recommend this place.

I had a very good experience here. If you can say getting a tooth pulled is a good experience …read more Everyone was very friendly and they explained everything they were going to do before they did it so I always knew what to expect. About as good as it gets for an extraction.

After a new lab tech made a mistake with my teeth I wanted to go to a different office to have it…read morecorrected. Aspen wanted me to pay another Aspen Dental(same owner) a 300 fee!! To redo it. I called the Aspen Corporate office was told it would be taken care of .. after going to another Aspen office 50 minutes away which was recommended per corporate I was told the regional manager knew nothing about it and wanted me to pay! When I asked for her number they would not give it to me. Corporate never called the Aspen Dental they sent me to it so I was told! This is poor business practice . Do not go to Aspen unless it's a last resort!!! Wish I had gone to a specialist prior with ethical values . Aspen dental is all about the money not the patient!

I saw the hygienist Cheryl today. She was very nice and very helpful as well as informative…read more Cheryl took her time explaining the procedure that I needed. Cheryl is a great asset to Aspen Dental.

Very happy with the service I received. I needed two teeth extracted and have been struggling to…read moreget an appointment less than 4 weeks out anywhere else. I made an initial appointment for X-rays and they scheduled my extraction the next day. They took me on time both days, completed the procedure quickly and had no issues. Insurance and billing was no problem. I would have no problem going back.

Thank you for the acknowledgment,I will make another appointment and discuss my options. What I do…read morelike is fast appointment s and they are fast at the work they do. I just felt very pressured that I needed to pay extra over my I insurance . Thank you for taking the time to respond to my needs .

I fractured my tooth and it was causing intense pain over the weekend, tried to find a dentist on…read moreSunday to no avail and settled for the ER for antibiotics and a local anesthetic to hold me over until my Monday appointment with Aspen Dental. The staff seemed professional, but they waste no time taking any and all of your dental ailments and using them as a reason to politely talk down to you for not having spectacular teeth. They took a full set of x-rays for pain in one tooth. The Doc agreed the tooth needed to be extracted, but the swelling was too high and the pain I'd be in if he attempted it then would be too high to numb, so he'd schedule me back for Thursday (3 days). A few hours later the front desk calls and the receptionist lets it slip that the doctor's holiday plans changed and the earliest he can see me is next Wednesday (9 days). I get being busy, but if you have plans just block they day off. Then if your plans fall through you get to be one of the only places around taking same day appointments and walk-ins, your phones would be ringing off the their VoIP bandwidths. But to tell someone that is in severe pain that you're going to help them in three days, and tell them to wait another week is wildly insensitive. And when contacted about prescribing something for the pain now that I was expecting to wait an additional week, they prescribed some slightly stronger Tylenol. How the desk staff thought it would be appropriate to mention to patients they have to be rescheduled due to the doctors weekend party plans is truly a mystery to me, but this business as a whole has been a horrifyingly stark example of what happens when REAL customer service goes by the wayside. Tooth pain SUCKS... I would not recommend you guys to my enemies. I can however Highly recommend Gentle Dental in New Bedford! The difference in care and compassion here is night and day. The staff at Gentle Dental were very prompt, welcoming, and accommodating. Gentle Dental was able to see me on the original Thursday Aspen had promised and we're able to take the time to re-X-ray the tooth in question, because despite Aspen's very fancy standing X-ray helmet, they sent over some pretty fuzzy scans when I requested my records be sent over. Gentle Dental performed the extraction that day, even taking multiple breaks to re-apply pain meds to ensure I wouldn't feel a thing. Once I was properly numbed, the tooth was out in under 2 minutes. Gentle Dental set me up with the meds I'd need to recover comfortably and quickly, and Dr. Manish Juneja gave me his card with his personal cell number, and asked me to call, even if it was on the holiday, if I was feeling any pain at all.

All these clowns know is up selling,more than a car salesman, getting paid upfront and jerking you…read morearound to get your teeth repaired. I was here 2.5 Monday to be told the oral surgeon won't be coming in today. They already have my money and rescheduled for Wednesday and guess what? I have been here 1.5 hrs and still sitting. I will never do business with Aspen again!

My wife came here for severe tooth pain due to a more local dentist having no availabilities within…read morethe following weeks. During this visit, she spent over 2.5 hours and all they did was a dental checkup and x-rays to assess her. Apparently short-staffed, they had plenty of receptionists and a treatment manager on hand, maybe try hiring more actual dentists. We only chose this place as they were in-network for our insurance and had openings on the schedule. After the check up, they hit us with a "treatment" plan that was worse than what you get from a scummy car mechanic. Over 5 grand of out-of-pocket costs with little explanation on the real medical needs and procedures. With a need to end the pain, we made an appointment to do a tooth extraction, which they attempted to charge us for up-front. Something that they quickly backed off when challenging the need to do so. Apparently to "Lock in the appointment". Good thing we didn't, because after some phone calls to local dentists and some more research online we found out more about the company's corporate predatory cost and treatment structuring. Highly recommend you avoid this company. Their treatment is slow and they overcharge for everything they can. Truly despicable for a group that is supposed to be helping people in pain.

I would stay far away from this place. They were super nice at first, than they got our money…read more Wisdom teeth removal went OK, that is the only reason they have two stars instead of one. My son came out of his appointment for the final portion and said I don't think the guy knew what he was doing at all. Prior to the last procedure both my wife and myself spoke with the office to ensure that we would not need any adjustment to his retainer after the procedure, while we waited for the next steps. Both people we spoke with assured us he would be fine. We were NOT fine. His retainer DID NOT fit and we were basically told "too bad". My son is a teenager and they essentially told us he was fine to be missing two front teeth for over a month. He spent his entire school vacation in his room until we were able to contact his orthodontist to fix his retainer. If they had told us the truth from the onset we would have had the retainer fixed that same day. After all that, we decided NOT to use the office they recommended for his teeth, and we were shocked (well not really) that the East Bay put in healing caps that were too small AND one of the implants was crooked! Thankfully the office we used took care of both issues. But when they called East Bay they were also shocked at how rude the lady on the phone was. Stay AWAY from this place!!! Not recommended at all.

Horrible service. Not enough Novacaine or anesthesia they use. Sad. Butchers stay away.read more

Be careful when booking a dentist appointment. they advertise a "regular cleaning" for only $29, so…read moreyou book thinking you're actually getting your teeth cleaned. But when you get there, they only do an exam to check what's wrong with your mouth, they don't do the cleaning, and they still charge you the $29.

Teeth cleaning at its best!! Thanks Daniel for getting those hard to reach spots. See you in 6…read moremonths.