I came in for my first-time appointment to get started with Invisalign. The woman who did my X-rays was wonderful--kind, professional, and made me feel comfortable right away. Unfortunately, the experience went downhill when the dentist came in. He was a very young gentleman and spent a large portion of the appointment talking about sex, which made me extremely uncomfortable and felt completely inappropriate in a medical setting. I was there for a dental consultation and did not feel respected or at ease. At the end of the visit, he told me I would need teeth pulled, but by that point I was so uncomfortable that all I could think about was getting out of the room. I left feeling anxious and unsettled rather than informed or cared for. Because of this experience, I won't be returning read more

The Cost of your dental service is over priced because of the procedure i was going to get is way to much i really think the prices that Aspen Dental is charging for a one teeth bridge is ridiculous and i'm going to say thanks and good bye read more

The dog chewed my dentures. Yeah, it's funny - but like $2000 expensive. I'm disabled so every trip to the dentist's office is an exercise in pain just getting in and out of the car. I have now had NINE trips to Aspen. Several for fittings. The first time they had me try my new dentures, the two front teeth were shorter than the surrounding teeth. It should have been obvious that they weren't right, but they had me come in anyway. The second time they had my try my new dentures, the space between the two front teeth was off center - badly, obviously off center. Again, it should have been obvious but they had me come in anyway. Maybe they hoped I'd accept substandard dentures rather than make another trip. The third time they had me try my new dentures, they were sloped horribly to the left. High on one side, low on the other. Again, should have been obvious without me making a trip over there to put them in my mouth. I have another appointment next week where it will be extremely painful for me to get in and out of the car, in and out of the dentist's chair -- and I have no reasonable expectation that they'll be right this time either. I suppose this is why they make you pay up front. If they didn't already have my money, I'd have bailed and gone to a different dentist three visits ago. Don't come here. Go anywhere else. *edited to change the number of visits from seven to nine after consulting my calendar. NINE visits. Still don't have teeth. read more

Went here in April, 2019 to get a crown recemented. They told me they took my insurance and would bill them. I had the work done and they billed for WAY more than recementing a crown. However, I went ahead and paid what they said my portion of the procedure was, after applying the insurance company's portion. Long story short, I am receiving collection letters because Aspen submitted the original claim with errors on it, and to the wrong address, even though the correct address was printed on the dental card I handed them. After four more attempts to get them to submit a proper claim, they will not. I have even given them the correct information three more times. Yes, the people in the office are nice. Yes, I was treated well. But their billing practices are beyond the pale. I will never go to another office of Aspen Dental. read more

Aspen dental is the worst. The main focus of the business is to up saleon a bunch of different service. They are not interested in what the consumer wants, only what they can sale them to Pad the bill. I used them the first time and felt really disappointed in all the up sale. Today tried to make an appointment wanted to give them another try without all the up sale. I could not even make the appointment without consenting to a bunch of services I don't need or want. I would not recommend at all. Sensei read more

I want to file a formal complaint! I started my "journey" with Aspen almost 4 years ago and it has been a nightmare the entire time. I have a full set of dentures and they have not fit right since day one! The bottoms have broken several times with the most recent time 5 minutes ago. They have broken twice within a 3 week time. I continue to go for adjustments and they will not listen to what I tell that needs to be fixed..they keep telling me it can't be done. My next step will be contacting corporate! read more

Do not consider the Savannah GA Aspen Dental office. The office worker that handles treatment plans and sometimes the front desk, was very rude and condescending. I was rushed to agree to the crown treatment plan, then when I still had some questions, was rudely just told "what you agreed to!". Aspen is a corporate dental company that tends to try charge as much as possible for anything. I was not informed that a new substitute dentist treating me was not in my insurance network, so I then had to pay more. The dentist in question was from a small Caribbean country, and sub standard in his qualifications or skills. Too many x-rays were done when completing my crown, and that isn't healthy. Contacting the regional manager didn't seem to help at all, because she didn't care or wasn't going to do anything. The number one goal of Aspen Dental is making their money. read more

I had a crown put in by my regular dentist. Having sensitivity after 2 weeks, tI made an appointment with my dentist and was told I would need a root canal. They were not able to do it as the "canals were too narrow". They recommended a dentist but not in my healthcare plan. I researched and found that Aspen Dental was. I did this so that I would not have to pay out of pocket and wait to get a reimbursement from my insurance company. So,,,, I called for an appointment, got the "general" Aspen Dental Line. I was told the dentist I wanted was not in the Savannah office. I assured them it was on their website. After several back and forths, they did find him. Tried to put me through to the Savannah office but couldn't. Said they would have someone from the office call me. They didn't so I called and left a msg. Got a call back which I missed and returned the call not more than 5 minutes after they called only to get voicemail. Which was not returned. I called again a few days later and did get someone on the phone who also told me the dentist was not in the Savannah office. Mind you, this was the Savannah Office I called. Once again back and forth only to find out I was right. This was now 2 weeks after my initial attempt to contact them. I was told the dentist was in the Savannah office every other week and the first appointment would be the first week of February. This call took place in January about 2 weeks prior to what would be the appointment. I said the date was good and to make the appointment. I was then told before they could confirm they would need my insurance information so they could find out what the insurance would cover and what I would need to pay for the difference. I couldn't understand why the appt couldn't be made at that time but if that was their policy, there wasn't much I could do about it. Now, one would think the call would have been placed that day and that I would get an answer soon. Having not received a call, I called and left another message. It is now the week that was available. 4 weeks since my initial call and no return call. I have since been at my dentist and now have an appt today with the original dental office they recommended. I will pay them the full amount and that office will submit a claim to my insurance company for any reimbursement I should receive. I couldn't recommend Aspen Dental to anyone. No customer service at all. They certainly show they don't care about new patients. I would no stars, but in order to post this I needed to do click on 1 star. read more

I have been a patient at Aspen Dental for many years. Recently, my wisdom teeth have been coming in and one developed an abscess. I called to schedule an emergency appointment because it has become infected and I currently am unable to open my mouth all of the way or swallow properly. When they answered I spoke with the woman at the front desk who didn't sound like she cared in the least about my situation. I expressed that I needed to be seen as soon as possible as I work two jobs as well as have jury duty coming up the following week and my mouth is swollen, bleeding and in an immensity of pain. The woman at the front desk sounded like she didn't have clue what she was doing and like she could care less about what I was telling her. She said "well let's try to find you in the system..." She found my patient record, and said, "yah....we need to renew your X rays...." She didn't ask a single question about my symptoms or the type of pain I was in or literally any details about my situation. She then said, "yahh... ummm we don't have any appointments until July 5th. So that's the soonest we can see you." I called on June 20th... I expressed that this really is an emergency and that I can't wait that long. I begged her to please check and see if there is anything she can do, or if I could even come in as soon as they open to get seen. She said "No, you could like try pooler?" When I called pooler they literally told me the exact same thing, in fact they took it one step further and said I could spend my day in the waiting room in case someone doesn't come in but there is no guarantee I will be seen that day at all. I WORK TWO JOBS, I CAN'T SPEND MY DAY IN THE WAITING ROOM OF YOUR ESTABLISHMENT. For a business to be so cold, rude, and uncaring to a long time patient, I can honestly say that I will not be returning and I will deter anyone from trusting Aspen Dental with their dental needs. Exhausted, frustrated and still in pain I called Southern Dental Center and they got me an appointment asap as well as discussed my symptoms with me as well as provided some at-home steps I could take to alleviate some of my pain. You need to step it up Aspen Dental. read more

Do not come to this place if you are looking for decent dental care. This is the worst medical care. Rude staff, unacceptable wait times and ill-fitting dentures. read more

I have had a very positive experience with Aspen Dental on Abercorn! First, I dislike going to the dentist so much that I have been willing to put up with the discomfort and unsightliness, Early this month began having some severe pain. I called my dentist only to find that the dear man had passed. I stopped by Aspen Dental on Abercorn and they were able to get me in on emergency basis and remove the tooth as they were not completely open due to the Covid-19 virus. THANK GOD and Dr CHRISTY for that!! I was so pleased with Dr Christy and her staff's caring attitude, I agreed to discussed a plan to complete my badly overdue and needed dental work . The work, pricing and payment options were politely and clearly discussed with me by Jeremy. Based on this discussion , I decided to " put my big boy pants on " ( I'm 68) and have the work was scheduled. I am extremely happy with the work that was done and my improved smile)! There was a miscommunication about a follow up appointment, but I expressed my concerns and it was quickly corrected! I am very pleased to recommend this very professional, concerned and friendly dental practice! Gordon Boone read more

Been here a few times. Everyone is very friendly and helpful. I had a couple fillings done recently and was having some pain in my tooth afterwards. I called and they got me in the next day to have my tooth looked at. They quickly figured out the problem and fixed it (when my mouth was numb I could not feel how the filling was hitting before the rest of my teeth this causing a ton of pressure and pain). They apologized for me having to come back in and also thanked me for doing so. Very pleasant and nice experience at this location. read more

ASPEN DENTAL I live in Florida and was visiting my Son. Lost my front tooth at lunch the day I got there. Called several places but to know avail. Called Aspen and they took me right in and Dr. Dawson and her awesome staff treated me as if they had always known me. The service was excellent and the doctor was professional but down to earth and kind. I highly recommend Aspen, Dr. Dawson and her staff. Sorry it took so long for me write but I just had to let you know how great this Aspen team is!!! Donna Loveless read more

I have to give a star, wish zero. So I moved to GA and was looking forward to finding a new dentist. Had appointment scheduled and took half day off work and went in the the Pooler, GA office and was told my appointment was cancelled! Never again will I go to a chain of dentists. Absolutely unbelievable and the nerve they had towards me. Unbelievable and rude! read more

I went to Aspen Dental because they have a lab on site. I snapped a tooth on my upper denture wanted them to snap it back and glue it, aspen wanted to do a full mouth X-Ray and a consultation with their dentist I did not need all of this for a tooth broken from my denture I assumed since I had insurance they wanted to rip my insurance off instead of fixing the broken denture needless to say they wouldn't fix my denture so I didn't let them rip my insurance benefits. read more

I wish I could give this place negative stars. I was seen here for a cracked tooth a couple of months ago. I'm new to the area and didn't know any better. First of all, during the process of checking in, the receptionist asked my husband's rank. WHY is that anyone's business? I should've walked out right then but I didn't know better. After calling people in ahead of me, I had a million and one X-rays taken, then placed in a room to wait for an hour and a half. Then Dr. Christy came in. While she was very nice, she informed me I had 5 cavities and the cracked tooth needed a crown. I had no pain whatsoever and had a hard time believing this. I was sent to the financial office to discuss payment and treatment plan. I was told it would cost $103 per filling and $300-$400 for the crown, totaling $931. I was told it would be done right then, and I was asked if I needed to step out and call anyone and discuss it. I said I wanted to go home and discuss it with my husband. The woman was BEYOND shocked and questioned why I would do that. Well I left and went and got a second opinion. I was told Aspen was charging me for the deepest filling at the highest cost, and that they are a corporation with quotas to meet. I didn't need all those fillings. I needed 2. Costing $14.98 each. And I didn't need a crown either. That filling cost $27. DO NOT GO HERE. YOU WILL BE RIPPED OFF. read more

I love this office and everyone in it, it is a nice, clean, and amazing environment. They will assess your needs and develop an amazing plan for you. Dr. Christy is amazing and she cares about the patient. Danielle the dental hygienist made me feel comfortable from day one. Great job ladies!!!! read more