Poor communication and processes. Multiple times I have shown up to my scheduled appointment date and been told the appointment was moved or needed to be rescheduled. They didn't contact me, I took time off work and drove to the appointment only to be turned away because their hygienist went home sick hours prior. Never got a call or message with this information and now I'm getting notifications to reschedule the appointment I didn't show up to. I had requested multiple times to note "no fluoride treatment" on my chart as my insurance doesn't cover it and every single time for a cleaning they tried to gather payment for the treatment I declined. They need better processes and communication tools vs putting the frustration on the patient. I have transferred my care due to the continuous issues with this office. read more

If I could leave no stars I would. They lie and tell you how much work you need. They hurt you and don't do anything helpful at all. Just don't go. read more

I drove 30 min and no technician that day and I was referred to another clinic another 30 minutes away. Went there and waited 15 minutes and was told it would be $225 for a small denture repair. I walked out. At no point did anyone apologize. This repair is usually $50. I'll go elsewhere read more

EXCELLENT TEAM at Aspen Dental - Stillwater. I can not say enough great things about the people at Aspen Dental. After procrastinating forever, I arrived with significant dental challenges. Dr. Safo and her team, of McKayla, Megan, Brittany, Alecia and Dillon, were very welcoming and extremely helpful. A specific plan was offered and I was pleased with the affordable way my needs were met. Dr. Alex, from the Tulsa offices, was a another significant asset to solving my dental challenges. I have already recommended two family members and a number of friends to this office. Anyone reading this review should seriously give them opportunity to serve you, as well. Thank you Aspen Dental! read more

Please be very cautious going to this location. I have had two appointments this week with this Stillwater location. I had been to the West St. Paul Aspen a year ago (when I lived closer) for some tooth pain and swelling/mouth sores. And they did exactly what any patient hopes a dentist would do... they listened. They were able to extract a tooth that was causing me bad swelling and pain. They listened to me with me and worked with me, before and after the extraction. They gave me prescriptions for a really good mouthwash, some antibiotics that were necessary so my swelling would not spread, and a few days of Tylenol 3 for the pain. After a few weeks of the mouthwash and antibiotics, the swelling went away and there was no infection! I was so happy to be able to chew again, talk easier again, all without pain. Anybody who has had a major dental issue will tell you it takes the joy out of literally everything you do in life until it is addressed. From the moment I stepped in at Aspen Stillwater I felt like I had a barcode across my forehead- 90% of the time was just paperwork and signing releases and going over insurance costs to see how much I could pay up front. I opted to extract another tooth this time as well, rather than try to repair it- it was so painful I just wanted it out. No sleeping, eating, and I did not call out sick or anything for the 3-4 days I had this painful mouth sore on my tongue where my upper molar was cutting my tongue and swelling it. The first appointment I get to see the doctor. I let them know I was in the system, just for a different location- and I had the same chief complaint this time, just with a different tooth causing the infection. After they took my debit card info, they said I could leave and come back tomorrow for the extraction. I had to ask the office staff if I could get an antibiotic, she asked the doctor and he said he would send it to my pharmacy in Oakdale. Being winter, the roads were pretty bad- my pharmacy was 30 minutes away with traffic. When I arrived, they said they had not received anything yet. That's okay, I figured maybe they were busy and didn't get a chance to send it over. So I waited. I called back an hour later, and they said they had sent it, but sometimes it may take time to show up on Walgreens end (this was a lie). Okay... waited another hour, it still was not there, so I went home with a jaw that was tender from the swelling and potentially spreading infection. Turns out, they had called and left a voicemail on my wife's phone. They called her as she was my "emergency contact" (they did not attempt to call me) and said on the voicemail that something was wrong with the system sending over digital prescriptions. She said on the voicemail they would have to write out a paper prescription and that I could grab that on the way out after my extraction that next day. After another sleepless night, I went back for my extraction appointment. I honestly thought they were going to be apologetic about me being stuck at the pharmacy for so long with no call, they did not even mention it. After the extraction, the doctor said if there was pain or swelling to take ibuprofen and he walked out, they handed me some paperwork and left me so they could get to the next patient. No written prescription even existed. I called back for the last time after a few hours later of no sleep or food- and asked if they could send through an antibiotic- the office staff put me on hold, came back and said the Dr. said that the tooth that was infected was just pulled, so I should not have any pain or discomfort. I said I did indeed, and if the infection spread to my tongue or other parts of my mouth it wasn't going to just go away with the tooth- I really needed something to knock down the infection. She sighed, put me on hold again, and asked me what pharmacy they could send it to. Low and behold, they did send it that time! Turns out third time is a charm as long as you do all of the legwork. The Amoxicillin they sent, after a pill every few hours, really started to cut down the swelling and helped with the pain. Just like it did with Aspen West St. Paul. Except Aspen West St. Paul was proactive to help me and not reactive like Stillwater. It's a real headscratcher why they didn't even suggest an antibiotic in the first place? I figure it is either gross medical negligence, a greenhorn dentist, or just as bad- if not worse, the dentist just had a callous indifference about his so-called "patients". This place only cares about money in dentistry and belongs inside one of those big box stores next to the bathrooms, and feels so much more like a car dealership than it does a professional dentist. They are clever in their deception however; they were smart enough to have me pay for the following two visits at the same time. However, I will not be going back for those appointments, and they can keep their money. read more

This was the most uncomfortable, business-transaction-like dentist appointment I've ever had. The whole thing felt like a sales pitch from the moment I walked back to the exam room. When I first got to the office there was no one waiting at the desk to greet me, someone finally came out to sit at the desk, but didn't acknowledge me. I finally approached her and asked if she wanted my new patient paperwork. Her response was "ummmm, yeah, sure." And that was my check-in. The whole staff seemed to be fumbling around like they were trying to follow a script, and it was just incredibly disingenuous interactions with everyone from the X-ray tech, to the hygienist, and the dentist himself. Everyone I met with was condescending and clearly disinterested in me and my exam. The hygienist praised my electric toothbrush, not my brushing habits, and was "genuinely surprised" that there wasn't more wrong with me. The dentist spent about 3 minutes total with me, which was just him pointing out everything I had done wrong and what he needed to fix. At the end of the appointment he led me to a room where the original front desk lady came in and asked if I'd like to schedule my next appointment for a cleaning and repairs. I said no, because I had decided that I'd be going elsewhere. She seemed annoyed and confused, and brought me paperwork describing the price breakdown for the procedures the dentist recommended. This paperwork included an "accepted treatment plan" which I don't remember ever accepting, and a note "patient is wanting to take the print out home and talk with spouse about it." That note is a complete fabrication. My spouse plays no role in my decision whether to have a dental procedure done, and that was not something I had even implied or hinted at. Maybe if you have perfect teeth and a no-nonsense mindset going into your appointment, this is the place for you. But if you have any degree of dental anxiety and are looking for a warm, friendly, judgment-free dentist office, I'd recommend looking elsewhere. read more

Dr. Ly did not take my pain seriously. No one goes to the Dentist for fun so when I went early in the morning after a harsh night of dental pain in my tooth I was really hoping for some relief. After XRays and everything Dr. Ly decided I needed a root canal but could not for perform it for one week. At this point I asked for some medicine to help me through until the procedure which he then said the antibiotic he is prescribing will help the pain. Ok yes Dr. Ly you are right it will help in about 48 hours but the pain I was going through was what made me come in and he was sending me out the same way I came in. He then left the room and when the hygienist came to walk me to registration I asked (very politely) if I may speak to him again in which she went to go ask and he refused. I was never rude to him at any point I just wish he had been a man and talked to me man to man instead of sending the poor hygienist who then proceeded to tell me "just take more Motrin". Long story short, I went to a different dentist, one who would takes a patient serious and not treat them as if they are dumb. read more

I went to Aspen Dental about 2 years ago after seeing their commercials. I was getting an estimate on some dental work I needed done. My initial impression was that I was a bit ignored. (I had made an appointment) when I went in. I finally was taken to a room and Ispoke to a very nice woman while waiting for the dentist. When he came in he introduced himself and told me that this was his clinic. He had a woman with him, showing her around, I think. My exam lasted possibly a minute and he gave instructions to the woman I had been speaking to. She said we needed to fill out some paperwork and quickly took me to the business office. They had me fill out quite a bit of paperwork, including financial paperwork. I was asked to sign everything. Before I signed the financial papers, I asked if they were going to run a credit check. I specifically told them I did not want a credit check, as it can effect your credit scores. She said 'oh, no problem. We are just doing a "soft" pull that would not affect anything or show up on my credit report". WELL, she flat out lied. Not only did they do a full credit check, they opened a credit account I did not authorize!! I was furious!! The prices I ended up getting quoted where way over inflated (as I later discovered). I had to close the account and to this day it shows up on my credit. STAY AWAY!! They are not there to help you. They are there to get your money and push you into their services. Can you tell,..I am still upset at what they are doing to people! The only good thing about Aspen Dental is the PR company they hired. read more

1 star is far too good of a review for my experience with Aspen dental. Do not go here if you are expecting an honest business with a clear understanding of what you are paying for. I went here 3 times a few months ago. Each visit, I paid in full and was told my account had a zero balance before I left. I even double checked on my last visit, verifying that I had paid everything in person and would not receive a bill. A month later, I get a bill for over $300. I have called 4 times and asked that someone please explain to me why I have a bill and what the charges are for. Each time, the person I am talking to tells me they will look into it because they don't get it either, and give me a call back within a week. Each time, no call back, so I end up calling them and the cycle starts over again. The last time I spoke with them, they told me they were sending a letter to corporate to get this figured out and if get a call within the next two days. Fast forward 2 more months, I get a bill for $542 and it says final notice. MAYBE if I actually get a call back or a resolution to this problem, I might change my views of this business. But until then, I will not return and will make sure to tell anyone and everyone to stay clear from Aspen Dental so that they don't get stuck in a position like mine. read more

A beautiful brand new office with an amazing team! If you have any dental needs, then this is the place you should be. read more

Aspen Dental - Stillwater, MN - General Dentistry Near Me - Stillwater, Minnesota

Mixed feelings about this place. From the time i walked in no one was at the front desk to greet me . I waited for like 5 mins before the front desk girl who looked like she just woke up from a nap told me to sign in . After that I must have sat there waiting for 20 minutes before they called me back . I took the time to show up early for nothing. Then the Ex rays took forever. The hygienist was nice but talked forever , the doctor alexandor was pretty professional and seemed to know what he was talking about. so then the office manager took me back to discuss payment ,seemed a bit car salesy to me , sort of pressured to finance. Advice to the business . keep things professional and be respectful of peoples time. read more

Yelp needs negative stars because that's exactly how my experience was here. Very unprofessional staff that made me feel like I was a number and not a patient. My appointment was over 2 houtrs FOR A TOOTH ACHE! I felt like all they cared about was selling me a toothbrush and making money! I was charged $306 for a cleaning mind you I have insurance. 5 months later I get a bill for ANOTHER $110 FIVE MONTHS LATER! I HAD TO GO TO ANOTHER DENTIST TO GET MY TOOTH PAIN TAKEN CARE OF! THE ASPEN DENTAL DENTIST WAS THE RUDEST MOST UNPROFESSIONAL DOCTOR I HAVE EVER SEEN!!!!!! STAY CLEAR! Stay away this place is horrific! I'm giving them one star ONLY BECAUSE I HAVE TO! read more

Unprofessional!! Front desk girls were too busy talking with each other when we walked in and no one seemed to know what they were doing. Was told by the dentist it was urgent to get his wisdom teeth out, made an appointment and took the day off of work only to be told that it was too risky and there was no reason to have come in! Dentist also told him that he could try to do the extractions anyway if we wanted because "he loves surgery!" read more