The worst dental office I have ever been to. [[HIGHLIGHT]]The only reason I'd even allow 1 star is because I can't do 0 stars, but the oral surgeon and receptionist are nice.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Everyone else not so much, especially the dentist Dr. Williams.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]My fiancé has extreme dental anxiety and a very bad gag reflex. His first language is also not English, though he is fluent he still gets confused.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]With that being said our first visit when the assistant asked his birthday, he paused, which she responded with "you have to think about it?" And not in a joking tone, more annoyed.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The rest of that appointment was okay, with Dr. Williams being very monotoned and didn't seem to care too much about my fiancé's appointment.[[ENDHIGHLIGHT]] When my fiancé came home one day after his fillings, he was CRYING. He said that his gag reflex was pretty bad during the appointment, and he gagged twice at the end which made Dr. Williams put down his tools and said "we are done here". He didn't say anything else to my fiancé and left. He felt very disrespected and upset. Next thing you know, two days later his fillings FELL OUT. At that point we made an appointment with my dentist to get a second opinion on some things as we were not happy with the work that was done at Aspen. My dentist took a few pictures and pointed out that aspen left some jagged pieces of filling, and my fiancés tooth is not smooth anymore? We did end up going back to aspen to fix his fillings and the other issues that my dentist pointed out, but ultimately they only refilled the filling, and again Dr. Williams left the room without speaking to us and left that to his assistant. Not only that but they didn't give my fiancé sunglasses until after blinding him with their light (that is being held on by tape mind you), and they also do not test your numbness before starting their procedures as they had to redo my fiancés anesthesia because it HURT HIM. He was not numb even though we sat for 30 minutes waiting for them to come back and start. He also cried about this appointment due to being in pain and Williams being rude. After seeing all the terrible reviews about him, I wonder how he is still holding a job. That's just terrible letting your customers continue to go through this because of that horrible doctor. I will never recommend Aspen. read more

See all

Literally would give 0 stars if I could. My appointment was at 11, waited till 11:30 till I was called back to get x rays, got my x rays, then waited almost another hour in the room until someone finally came. It was only a checkup and all they did was read my x rays and sent me home, not even a cleaning. I understand maybe they're short staffed but if you're so short staffed you have people waiting almost two hours, with an appointment, you need to just close. I could get in and out of the ER faster than an appointment here. Absolutely insane, people have things to do. read more

Waited over an hour for a simple filling. [[HIGHLIGHT]]Staff seemed to be standing around and talking instead of working.[[ENDHIGHLIGHT]] read more

This place is corporate dental at it,s worse. They shuffle you around from room to room while you are waiting and waiting. Next it is off to see how much money you have. Then they wouldn,t even take my tooth out stating I am on blood thinner they need approval from my doctor.Meanwhile I am in terrible pain.I called another dentist and got in the next day there was need for approval and I had no problems.I also know a young women she had new dentures and other work done and is now having problems and in very bad pain. She had to have a tooth removed by them. Not me I wouldn,t go there if it was the last place on earth. read more

[[HIGHLIGHT]]Christopher Williams is Amazing, the staff accommodating, knowledgeable, helpful[[ENDHIGHLIGHT]]. After care advice and med access (antibiotics) he is personable with his patients. It would be nice to have more doctors that cared like him read more

Aspen over charged me by $500.00 on one of my visits. Took some time to get a refund. [[HIGHLIGHT]]My appointment on 11-11-2025 I arrived 10 minutes before my appointment.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I explained to the front desk that I wanted a standard cleaning because my insurance covers that 100%. I was told I could not step down on my cleaning.[[ENDHIGHLIGHT]] The cleaning I was getting Aspen charged my insurance higher and me 150.00. I told them I would seek service at another dentist. The front desk told me that was fine. [[HIGHLIGHT]]Attempted to call the manager but he/she would not take my call.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Filed a complaint with the mail office but I do not think that will matter.[[ENDHIGHLIGHT]] Somehow I thought I was the customer. Aspen just wants to charge more for service you don't need. read more

Well got dentures and teeth keep falling out of them also i am suppose to get my permanent partial on the bottom and have yet to get them. I am really not liking my dentures i would really like other affordable options which would probably be implants. The financing was cheap but you get what you pay for. read more

I had an outstanding bill (which was a billing error from them) and they told me if I took care of it all would be good. I had a dental emergency and paid it and made the appointment. They refused to see me at the appointment because they couldn't clear the balance in their computer system despite the fact that I had a receipt for payment and even had their finance department call and speak to the manager. [[HIGHLIGHT]]Manager could not even be bothered to come out and speak with me.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]There was zero compassion or other solutions offered.[[ENDHIGHLIGHT]] I was told to leave and try again tomorrow despite me telling them I had sever tooth pain and was concerned. Will never go here again. read more

Mondays, they are not open till seven. That's a lie. Don't expect them to be open every other day till five either they leave early [[HIGHLIGHT]]call center is terrible. They put you on hold and never come back.[[ENDHIGHLIGHT]] read more

EXTREMELY unprofessiona!!! Kept me waiting about an hour and then when the "dentist" finally did come in he put a very obvious look of judgement on his face. Didn't even try to hide it or even wait until I looked away. His assistant was a real Catch U Next Tuesday, too. VERY unprofessional! I decided to ignore the unprofessional look of judgement on his face only to have him breathe like Darth Vader as his face is hovering over my open mouth. Horrible experience. even worse "people". AVOID AT ALL COSTS!!! read more

Aspen Dental - West York, PA - Maybe the other dentists are decent but this guy is HORRIBLE - Oral Surgeons Near Me - York, Pennsylvania

just avoid these guys . [[HIGHLIGHT]]Made appointment but when i got there they had no record despite sending me a reminder text.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]told me i was SOL[[ENDHIGHLIGHT]] . read more

[[HIGHLIGHT]]Terrible call center![[ENDHIGHLIGHT]] Made me an appointment got emails for my appointment ,got there the staff didnt know anything about my appointment [[HIGHLIGHT]]will not return to this terrible west York office their call center is screwed up.[[ENDHIGHLIGHT]] read more

They can't keep up with the patients they currently have; they should not be accepting new patients! Even seeing the 1.5 star reviews, I tried to give them a chance but, I understand the accuracy of these ratings more now! Don't expect a quick visit! Over 2 hours there for 6 minutes of X-rays, 4 minutes for a hygienist inspection, and 4 minutes with the dentist. [[HIGHLIGHT]]It took an hour and 20 minutes after my appointment time for the dentist to even acknowledge me, though he walked by many times.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]No greetings, no apology for overbooking/other appts running late, nada.[[ENDHIGHLIGHT]] Seems very corporate/money oriented..no personal touch or care that they took +2 hours out of my day for what could have been 30 minutes of proper scheduling and communication. read more

This review is just to give a warning to other considering Aspen. I am 57 years old and this have been the worst place I have experienced with customer service in any capacity. My appointment was canceled at the last minute. Rescheduled and missed by agency so I had to sit and wait for 2 hrs. Their response was we can't help that there automated system doubled booked. When I finally got my dentures five minutes after leaving the teeth fell out. Mind you I was not eating anything. Follow up appts i have to wait 45 min to be seen. There us more but I don't have time to write a book. Ugh!!!!! read more

Horrible costumer service!! I am truck driver and I had an emergency. I was coming to Harrisburg, PA and I remember about Aspen Dental. I never used before, but I really need the service. I called Wednesday and scheduled an appointment to Friday, September 1st at 4pm. I received an email conforming my appointment. Great. When the day and time came, I need to run 30 miles to reach the location and for my surprise - CLOSED!! No email, no message, no call to say something. This is a really unprofessional place. If the clinic do this I cannot expect something better from the doctors and staff. read more

Aspen Dental destroyed my teeth, drilled 13 holes that WERE NOT NECESSARY and the dentist literally STOPPED the whole ordeal with my teeth drilled and not filled to go out and smoke a cigarette!! I only know that's what he did because of the horrific gagging I had to try and contain while he worked on me and his hands smelled straight like an ash tray. He didn't wash his hands clearly but like why couldn't you just wait...? My Novocain wore off due to his unprofessional and dirty behavior, and when I tried to tell him, he told me he was almost done and there was nothing he could do.... I didn't know it yet then, but that visit forever changed my life just a couple years ago. I now at 28 years old, am waiting on surgery to get all of my bottom teeth removed for a denture fitting. I got my top ones done when I was just 22 years old. The embarrassment, the insecurities, the damage nobody talks about, it's a lot behind the "complaints" I was so traumatized and embarrassed I never went back to ANY dentist. I didn't trust them. So due to few other factors, I'm now 28 with none of my own teeth.. that's not a fun time. Just look this place up online, the groups of HUNDREDS and THOUSANDS of people negatively affected by this chain of butchers is heartbreaking. The lawsuits are insane, but so necessary. I wouldn't go here if you care at all about yourself. read more

Honestly they deserve NO STARS at first they are nice in the office but they take money from you and don't follow through with the services. They make appointments and their equipment doesn't work. They are the WORST dentist I have ever been to. Once you are seen and you try to call for follow up and things they never answer the phone and when they do they hang up on you. read more

This place is absolutely horrible. They make you wait and wait and wait. Scheduled me for a 10:15am appt. It was 11:15am and I still wasn't seen. They were just horrible with customer service and scheduling. No wonder they don't have many patients coming in and out. read more

DO NOT WASTE YOUR TIME HERE. I have been rescheduled FIVE TIMES the day of my appointment. They are overworking their dental hygienist and dentist so they call out sick and cancel appointments on the regular. I switched over here from east York in hopes of actually being seen but it's the same service- ZERO respect for your time. Now every time I ask for a couple hours off for a dentist appointment my boss thinks I'm lying. Going to find a family practice instead. read more

Wasted an hour of my day. Didn't realize that they bring you in and try to upcharge you on services, and don't allow you to get the services done that are covered by your insurance. They claim this is explained to you through their "scheduling" department, but this "department" never called me. I'd also question the qualifications of their staff. It seems both the dentist and hygienists are more salesmen then medical providers. Unless you like the experience of buying a new car, I'd stay way from this place. read more

Dr Williams was kind, courteous, professional, competent and considerate. Unfortunately, you can't reserve an appointment to remain specifically under his care. The Aspen Dental facility located on Kenneth Road, York, PA is exactly the opposite in all regards. The website is inaccurate and of no use for making appointments, the booking staff are unprofessional and unmotivated and the receptionist/front desk staff surly and unprofessional. Three emails, two texts and provided proof of insurance again once in the office before they were able to get it in their system properly. A receptionist who couldn't be bothered to sit up in her chair and take her eyes of her cellphone to explain that their computers were down and didn't I read the (hand-written in Sharpie, taped at the top of the entrance door well above my head) sign before coming in? It costs me time and money due to missed work every appointment as I discover what they aren't prepared to do on that visit, which requires an un-forecasted follow-on visit. I am in the process of trying to find another family dentist now and recommend you do the same before committing to this Aspen Dental location. read more

Took my lower dentures 2 weeks ago to make adjustments have not seen them since, talked to office manager 2 days ago and was told she would check on why I didn't get a call back. Was also told that they were my temporary dentures and my permeate will not be ready for 5 to 6 months. Was not told that up front. If I was told this up front I would have looked for another dentist. For the amount of money they are charging me,there service sucks.. I am tired of being lied to. Would never recommend them. They give you an appointment time and maybe you will see a dentist,if your lucky maybe an hour plus later. There service is terrible. read more

Do I have to give it ANY stars?? I made an appointment with this practice as it is the in-network for my Medicare Advantage health plan. Making the appointment was easy, however, once I arrived (early!), it became a disaster. It took 15 minutes to be acknowledged, then it took another half hour to be taken back for x rays. Once in the exam room I'm seen by the dentist and then the hygienist. Both of them were very nice and seemed knowledgeable. But then I found out this was just a consultation! No work was done and I had to come back. Once I made the next appointment and paid a $364 deposit, I had been for over 3 hours! When I came back for the next appointment I was told the appointment was for the previous day! Even after sharing the confirmation voice mail I received which stated I was there on the correct day, I was told there was no appointment but I was welcome to wait. I refused and then told them I wouldn't be back and I wanted a refund. That was two weeks ago and I am still waiting. I am being told that there was a total IT shit down and they are working on fixing it. I also called their customer service line and got the same answer. I said I bet the employees are getting paid somehow so why aren't the customers getting the same service?!?! I am disgusted by this company and heartily recommend no one use them. read more

doesn't surprise me that the reviews are all 1 stars as I wish I would've looked at them before I went. you will sit for an hour or more in the waiting room. there is only one dentist, he is rude and I left there in more pain than I came in with. my temporary crown came off 20 mins after the appointment and pieces of fillings came out. my fillings are unpolished, gritty and somehow hurt more now than they did before and I cannot chew on either side of my mouth. save your time, money, patience and pain threshold please. read more

Aspen Dental - West York, PA - Oral Surgeons Near Me - York, Pennsylvania

I would give zero stars. DO NOT GO THERE! This is the worst dentist ever. The staff changes frequently. The service is awful. The finished product is even worse. read more

TERRIBLE!! Only go here if you enjoy pain and aggravation. I really wish I would have read all the review ahead of time. Hopefully my horror story will keep someone else from having the same nightmare. They decided I needed 2 crowns. Had a crown prep that left me two weeks in terrible pain. The dentist left his incompetent assistance put the temporary crown on that gapped in both the front and the back leaving the root of my tooth exposed. The crown came in 2 weeks late. Then when it did come in it was the wrong color. When the assistant pulled out the temporary filling, she cut a huge gash in my lip. The doctor came in and saw it and just laughed about it. So then they put the wrong-colored crown on temporarily until the right one could be made. This crown was placed wrong, it's huge and I couldn't even close my teeth all the way. My teeth didn't even touch on one side. Fast forward two weeks...the new crown comes in but they can't give me an appointment for ANOTHER week...now the temporary crown popped off but they can't get me in for another day to out the crown in...SO Im left with a nub of a tooth with the root totally exposed, in pain, and there's nothing I can do about it. It has been a total NIGHTMARE!! THIS PLACE IS HORRIBLE!!!! Do NOT...I repeat...do NOT go here!!! read more

DO NOT GO TO THIS PLACE THEY WANT YOUR MONEY!!! I went in for the free consult and x-rays. I went because I lost a piece of a filling and wanted to see how much it would cost to replace it. WELL... let me tell you. they were very nice but very quick. The dentist ... I guess that's who he was. never told me. anyway he said you need either a root canal or we can pull it. there is no saving it, OK... now the big question??? HOW MUCH!!! Well upwards of 5000 dollars depending on what I choose to do. well I don't have insurance and I couldn't afford that. so I told them I would think about it. well a year and a half later I decided to contact another dentist, well she NEVER said one thing about that the tooth couldn't be fixed... IT WAS A SMALL MISSING FILLING. she filled it and I have not had any problems with it. l will continue to go to the small dentistry where I am a person not a checkbook. I see they they make millions because they are only out for your money not what is best for you, but what's best for their bank account, read more

Went in to get a crown on my tooth a temporary one was put on wound up having my mouth cut in several different areas and the temporary crown put on half-assed of course they want to 60% of the money up front before any work was done read more

My visit was last year before Covid existed. The best part of my visit was leaving the clinic. I was surprised to be honest because my first visit was amazing. Initially, I went to Aspen because I had a severe tooth abscess. I was e X-ray ed and examined within an hour. They couldn't extract the tooth that day because this clinic does not have a dentist who does extractions in the clinic. They go from clinic to clinic so if you need an emergency extraction, don't expect it to happen the same day. However, I was given a prescription for pain medication and antibiotics. But I had to wait a week to get the infected tooth taken out. My next visit was the months later. All I needed was a dental clearance to get a total shoulder replacement surgery. Aspen first of all never notified me that the clinic I went to the months ago, had moved to a new location. So I went to the building I went to before, saw the notice on the door and by the time that I arrived at the new clinic, I was late for my appointment and was considered a walk in. Next, instead of looking at my X-rays from just the months ago, they led me to the X-ray area. When I realized what they were about to do I told them I didn't need new X-rays. All I needed was a central clearance for surgery. They had the complete exam from my last visit, all they needed to do was check my mouth. If there were changes then off course I would've agreed to more X-rays. When I refused X-rays before being examined they got an attitude. I have good dental insurance but I was going to have them do unnecessary procedures when it wasn't warranted just so they could charge my insurance company. more. As it turned out, nothing had changed so those X-rays weren't necessary when my previous X-rays were still sufficient. I wanted to give Aspen a good review but in all honesty, they're a franchise. They advertise that they handle emergencies but the truth is, they have someone in the clinic on staff to do x-rays and assessments. The general dentist on staff, can do assessments and write prescriptions but anything invasive like tooth extractions require oral surgeons and Aspen doesn't keep one in their clinics. I truly don't believe they're concerned about saving you money so you, the patient, must be proactive. I won't be returning nor would I recommend Aspen to anyone. read more

Nobody likes to go to the dentist and I am no exception but at least this one was less painful. I had an infected tooth and was seen within an hour of calling them. The dentist did something to help the pain right away. I have good dental insurance but was still surprised at how fast I was helped. I plan on doing all my dental there from now on. They have new dentist there so if you went there two or more years ago it has changed for the better. This was the most painless root canal I have ever had. read more

I never write reviews but this is one I had to do. I called aspen on Monday and had two teeth that were causing me agony. Throbbing pain that was relentless. I was informed how much I was going to LOVE this office and they are going to help me and relieve my pain. I was not able to see a dentist because of covid. So for over 3 months I suffered trying to hold onto my teeth. Friday came and I was met at the door by a young man who told me( with sas) that you don't come to the door we come get you. Even though we are in the green in York County. I was not met with friendliness or compassion. I was escorted to the hallway where I was told to wait. They took 15 minutes to do x rays and I was seated in the chair and informed the dentist would just be a moment. I waited from start to finish an hour and 15 mins. The dentist came in walked right past me no intro just looked at my xrays and started dictation to his nurse. He then looked at my teeth and asked me a few questions and that was it. I was then met by a financial consultant who informed me that even with dental insurance it was going to cost me over 8 thousand dollars to replace 2 teeth. I needed 7 teeth replaced. 28000 dollars to fix my teeth. While I realize that most cosmetic surgery is not covered by insurance the two teeth that were causing me so much pain were not fix or pulled or repaired. Bottom line it's a business where you have to take out a loan to get help. Don't look for help from aspen dental because you won't get it. I will say the financial consultant was super pleasant and kind but that's a given when you're trying to get money from people. She gets a star for just smiling at me read more

The York location is ridiculous. They tell you one thing on the phone when scheduling an appointment then tell you another the day you come into your appointment. They don't accept most insurances. Very few do they actually accept. My mother has had to pay a significant amount of money for her services since other offices don't accept her insurance. This is why we chose Aspen Dental. But what a bust when we find out that they ALSO don't accept her insurance! "No surprises" they say? Yea right. When I scheduled my app they said they'd take my insurance. I sat in the chair. Got x-rays taken. Then the SAME lady comes into the room and says I'm sorry but we don't accept this insurance. I said "you told me on the phone they did." "I'm sorry they just told me they don't." Are you kidding me right now? They said I had to pay over $1000 for a cavity to be filled. I decided to go to a whole other dentist! They never sent over my x-rays to the new dentist office. When the new dentist checked, she said I had not 1 cavity! Omg I could go on and on..I DO NOT recommend this office to ANYONE! read more

Best part about this office was the nice lady at the front desk. Less then enthusiastic tech who did xrays looked at me and said, "I'm not even going to ask if you're pregnant". My response, "I look that old?" Nice, huh? Then, being placed in a chair in a room with a dusty, dirty, old oxygen tank, old dirty gum stuck to the floor and suspect blood smear on the base of the chair, I sat there for 25 minutes without anyone checking in with me. Took off my paper bib and walked out. Exam rooms have no doors and while I understand the issues of "behind closed doors concerns", the last thing I want is have a parade of people gazing in while having work done. read more

Where to begin...run! Had a preventative measure done and ended needing a root canal that the dentist let me walk around with for 2 weeks before admitting that's what it was and if I waited another week they could perform the root canal. Needless to say, the pain and frustration got the best of me...and I found a legit dental practice. read more

Was an OK experience. I felt like I was just a number, an in and out patient, no concern for further treatment. And I did wait a total of about an hr for a dentist to see me. I might not be back. read more

Still struggling with unacceptable insurance billing with this place. No results after 6 months. AVOID GOING HERE. NOTHING BUT FRUSTRATION! read more

The several appointments I had with this practice went smooth like butter. The 4 fillings I got with Dr. Shoaib went quick and painless. The cleanings I got with the hygienist Yvonne went so well... I don't think my teeth have ever felt this clean before! What a great experience! The office manager Kasie should be proud. Highly recommend! read more

This company is money hungry. My insurance covered 100% of what I needed done so I was shocked when they said I needed to pay $450 before they could schedule cleaning and filings. I called back the next day to ask and the front desk told me it was because the dentist wanted me to have an advanced cleaning and some additional things done for my fillings. I said can't I just have done a basic cleaning and skip the extra work so I'm not charge almost $500 out of pocket. She said nope. Once the dentist makes a plan they can't change it... what kind of bullshit is that. I said ok I will just go somewhere else. I went to another place that wasn't commercialized and had a cleaning at the first appointment and no out of pocket costs for me. Oh and the kicker is they advertise first appointment is free but then billed my insurance.... read more

The hygienist I had was very friendly and informative. Yvonne, I believe. Very friendly, comforting and gentle during cleaning. I would go back again! (Mostly, because I have a cavity that requires filing, but I'll be back!) read more

Tried to get an appointment for cleaning as a new patient and this is the only dentist that will take my insurance (DeltacareUsa). 1st appointment is for consultation ($5 charge). They do not do cleaning on 1st visit so you have to schedule another visit (add'l $5) and the hygienist only works M-F, and they are usually booked on the later hours. That 2 appointment visibility their policy, which is unheard off. Any other private practice does the consultation, cleaning and X-rays on first visit. This dental chain is rip-off. read more