Dr. Chris, Dr. Joseph, Dental Assistant Lani and Lead Lab Tech Ann and the rest of the staff are fantastic and very professional. A special shout out to Ann, her work is truly a work of art my teeth look so good that no one and I mean no one can tell where my real teeth end and the partial denture begins. After breaking a bridge that was in place on the upper left side of my mouth for 30 years, I was very afraid. I had to find a new dentist because my old dentist had retired and I no longer had dental insurance. So I called around and priced several dentists in the area and I am sorry to say I use price and cleanliness as my determining factors. I am so happy that I did! The staff is fantastic and the offices are are clean. Dr. Chris is a master of the partial, making them fit comfortably, securely, beautifully and what a great personality. Dr. Joseph is always there with his sweet smile and his knowledge of exactly what you need to make your visit safe and make the necessary adjustments so you can eat and smile with ease. Lani helps you feel comfortable right from the start and throughout the whole process, which in my case was a bit complicated. But Ann is the star of the show with her wonderful creative work. Who knew that making teeth look beautiful was such an art. I must also mention Amanda who got the whole thing started when I walked in without an appointment and she took the time to talk with me and figure out how much it all would cost with my dental plan which is not insurance. Thank you all even the staff I do not know by name. read more

WORST EXPERIENCE EVER!! I waiting forever. The front staff is rude and not helpful at all. The doctor proceed to tell me I needed 3 crowns and when I told him to take another look because there was no way he was like yeah just 3 fillings. The day of my fillings comes and he couldn't get me numb after 6 lidocaine injections. I told him how much it hurt and cold sensitive it was to the point I was crying. He brushed it off to my anxiety. This was almost a month ago and the company has not fixed my tooth despite going back the next day. The dentist has no idea what he is doing. The bite is still off and it is extremely painful. Run! Don't ever go here! This guy should not be a dentist. read more

The health care workers are good. But the office staff is rude and the billing department is incompetent. Avoid at all costs.

First visit to Aspen Dental, York Pa. location over charged me by $500.00. I had to fight to get the refund. Arrived for my appointment on 11/11/2025 for my cleaning appointment. I explained that I wanted the standard cleaning that is covered 100% by my insurance. I was told at the front desk that I was not allowed to step down on the cleaning once I had the more extensive cleaning. The cleaning they wanted me to have would have cost my insurance more and me $151.00. read more

Office experience. I got to the office and then they told me they didn't accept my insurance. After telling them on the phone what insurance I have. Can't keep that straight, they're certainly not going to do do anything to my teeth! read more

To Whom it may concern at Aspen Dental, I purchased a full set of dentures back in 2022. I have had nothing but problems with them. They make my mouth bleed daily as they do not fit right. Initially I was told we could remake them as many times as needed to get them right. I had one remake after the first set of perms I was given. The remake is the one causing problems in my mouth. I was told to wear them for a while as I just needed to get used to them. I agreed but continued to have issues. I was back multiple times for adjustments, and numerous soft reline. After a few months I asked to remake them and was at that point told "we don't do that". I got soft reline after soft reline. Then we moved an hour away from office that made my teeth. None of the other offices would help me. I was told I had to go back to the original office. Even after calling the local one and explain the situation, they made me an appointment but when I got there, they refused to do anything. I asked for a hard reline, as I had done some research and thought that would be helpful. I was told "we don't like to do those, the soft ones are better", so I had more soft relines done. I had them break in my mouth at least 2 times in that time period up to October 2024. Since October 2024 they have broken 5 times. Once while we 2 states away burying my mother in law. No care, care apology, no empathy. They printed me another set, this is when I started to ask for a refund. I am 46, work a very customer facing job and the last set they printed me broke again, while I was on vacation. Now they are offering to remake them or give me a refund. I feel like no one there cares at all what I am going through. I currently have no bottom teeth and haven't had any since memorial day. I have had to go to work without teeth. I guess unless you have had to experience this, you cannot understand the humiliation. No one has any empathy for what I am going through. It really is a big deal to the person going through it. At this point, all I want is my money back so I can get them done somewhere else. They said they would. Come to find out, they are only willing to refund to the original form of payment. Which is a credit card that no longer exists. It is paid off and closed and the other was a bank account at a bank that I no long bank with. I have called the credit card company 3 times and have gotten 3 separate answers as to what would happen to the money if it was sent to them. And the bank has clearly stated that they will send the money back to Aspen as I have no ties to that bank whatsoever. Aspen will not answer me as to what will happen when the money is sent back to them. Again, I am without teeth at this point. All I want is for them to send me a check for the refund so I can get new teeth, and not wait weeks on weeks while my money floats around 2 separate businesses accounting departments and at least one of them will go back to Aspen. I am begging here. I just want someone at Aspen to just act like they have any care or empathy for what I am going though. Please, I don't know what else to do. I am emotionally drained and am now resorting to begging. Please don't make me go weeks, possibly months longer waiting for the refund to bouce around. Please, just let me get new detures and move on with my life. PLEASE PLEASE PLEASE. I cannot get the district manager of my office to call me, even though when I called the customer service number, they have in their notes that the manger did reach out to me. They did not. I spoke to no one. PLEASE, IM BEGGING. SOMEONE, ANYONE. PLEASE. I am humiliated, embarrassed and just tired. Melissa Hall Home office is Westminster MD read more

Do not come here; about 15 years ago I had an okay experience here... I'm convinced they are fraudulent scammers now, messed up my credit with a bill that was paid in full by care credit and the work I had done and paid for was useless and horrible. Never again. As far as I'm concerned they should of paid me for damages smh read more

Not a good practice when you go in for pain on a Thursday . YOU PAY IN FULL for appointment on Tuesday . They call you up and reschedule for an appointment on the next Monday . Not cool at all. Not recommended. read more

Went to the appointment just to find out the doctor was not in. The lady at the desk said you need to check your voicemails seemed kinda ride just to find out they never left me a voicemail. They called one time and I called them back never told me the doctor was not in read more

Not a great place. Went here to get my cavity filled, I have had fillings crack at least 2 times within 6 months of getting them filled here. I had to work on one tooth so many times, due to filling fails, I ended up loosing it. read more

Horrible! Nightmare I wouldn't want anyone to experience! I'd take my 14 rotten, hurting teeth back over the experience I had there! Stay far away! Don't trust them at all, EVER!!! I was promised a beautiful smile and left with a hurt wallet, horrible expense and a very good life lesson! Stay away, far far away! read more

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The gentleman that answers their phone is so lacking in customer service. I called the office as I didn't get any type of confirmation from their office about my appts for myself and my son. There was no type of apology that all our family's information had been kicked out of their system and none of our records could be requested to be sent over from their corporate office. I won't be back to this location. I was treated like I was the crazy one that called them to confirm my appointment instead of them not being able to call their patients to inform them of the issue. I could not have been the first one to have called about this issue but rather than be contrite, the rude treatment was the response instead. I have been to several of these buildings in the states that I moved to but never received such nonchalant care for the appt that was canceled in error. Very annoying. read more

I just moved here and was looking for a new dentist to give me my periodontal cleanings as I get these every 3 months and have for the last 10 years . Before moving here my last dentist informed me it was time to see the specialist again because my periodontal pockets were getting deep again . Trying to find a new dentist near me who has appointments open has been a challenge but Aspen said they had availability and could do my pero cleanings . They insisted I had e rays and a exam so I just had to go through it despite already having that done about 12 week prior at my previous dentist . The dentist came in and looked in my mouth for about 3 seconds without even using any of the tools that were laid out . She then points to the e rays and informs me about the deep pockets which I knew about and I asked for the referral to the specialist and she sold me on a deep cleaning to get me through until I could see them. She then informs me that I need 2 root canals on my front up teeth which stunned me because I have had zero pain or indications of a problem and had just had my annual exam a few weeks ago at my trusted previous dentist. I decide to not get those done until I see the specialist since I could lose those other teeth from the deep pockets and bone loss in which time it might be better to just save the money for implant surgery . I get the deep cleaning done while I am there and as a person who has had many of these cleaning I suspect that they only gave me a regular cleaning but I can't prove it of course . I go to the specialist a few weeks later and they do their own xrays and make a plan to do Lanap on my periodontal problems and so while the specialist is looking at my e rays I ask " besides the deep pocket all of my teeth are healthy and well " ? He tells me that all my teeth are great and cavity free and my only issues are the bone loss . Just as I suspected I do not need 2 root canals on my front teeth so I am quite displeased that Aspen dental are willing to ruin peoples healthy teeth to make a profit . I feel sorry for people who may not go to the dentist as often as I do and who fall victim to these scam type crooks who disguise themselves as professional care givers . It is absolutely disgraceful and I will never go to Aspen dental again and feel happy that they lost all my business forever . read more

Horrible! Stay away! This place should be closed and the "Lead" Dentist should lose her license. Tooth had broken off with gums bleeding on one side, other side bad tooth pain also. Suppose to be a "Urgent" care office What a joke! Took xrays and was told the broken tooth had to be extracted and the other side needed a root canal. Was told the Lead Dentist would call in some pain meds. this was at 3:30, Never called in any meds that day had plenty of time. Closed at 8. Suffered terribly! Called the next day early morning and asked why the meds weren't called in. Said they would tell the Lead Dentist to do that....again! Mouth was bleeding all night with pain!! The "lead dentist called me 2 hours later and said she called them in, When I asked why did it take so long, she hug up on me....really! Filing a complaint with the ADA and others. Stay away from this place......please. read more

Went there without reading the reviews first, mistake!! Dentist told me I had 3 cavities, when I went to schedule at the end, they told me they scheduled me for 4 fillings and brushed it off when I asked about it. Went to another dentist for a second opinion and I have NO cavities! Aspen dental is a scam and takes advantage of people without dental insurance!! read more

Appointment made via 717.600.1000 number. This was an emergency case. However after a 50 minutes drive to the dental office in Concord, York, I was informed there's no opening. No one could see me despite having an appointment! When asked about emergency walk-in (big sign on door), no one could help me either. what awful patient care! read more

Aspen Dental - York, PA - East - Emergency walk-in definitely not welcomed ..? - Oral Surgeons Near Me - York, Pennsylvania

This place needs some lessons on customer service! The ladies who answer the phones, very rude and unhelpful. My fiancee has been calling everyday for 2 weeks after he got his checkup done, to schedule an appointment to get 2 teeth pulled that have been hurting him everyday. He got told everyday that someone would call him back to schedule that appointment. 2 weeks have gone by still nothing, I called today and the lady who answered, right away was very rude. I was trying to explain to her how he's been in pain and still hasn't gotten a call and it's been 2 weeks. She started getting all loud and tells me she's just a nurse and she can't do anything about that. Along with other comments. She said she was just filling in there today so it's not her fault. Even if your just a fill in it's called respect for the people who use your service and pay for you to get a check. She told me well look how your talking to me, excuse me? What should i be kissing her butt when she's being rude no other way around, which I was not rude until she started getting snappy with everything I said. Your in the customer service business not me they really need to learn how to talk to there patients. I myself go there for dental work never had an issue but now I won't be returning. If that's how the front ladies act I can only imagine how the rest of the staff would be. read more

Save yourself the trouble and do not go here! They need to be reported and I will be doing that! They are scammers. You ask for a print out of benefits and they lead you to believe your insurance covers the bare minimum. When it's a lie. Told me my son root canal would cost over 6k after the insurance. Naturally I called them, gave them all the codes provided to me by ASPEN and it was a lie. It wouldn't even cost more than $600. What's worse is the "billing" guy knew this and still wanted me to set up a payment plan. I asked for a pre determination of benefits and they didn't want to do it (because it meant they would actually have to contact the insurance) bottom line Is they want you to pay the total upfront and then when the insurance pays out they want to give you a credit on your account. Again I will be reporting them. If I could give them negative stars I would! I wonder if the dentists and oral hygienist know they are working for scammers. A read more

General oral care. Aspen had a procedure that was established by their corporate managers. There was no changing their procedure. The waiting area was pleasant however the bathroom was dirty with a dripping soap dispenser and trash in the floor. The treatment rooms had gouges on the walls and leaking ceilings. The care quality was good but completely over priced read more

ZERO respect for your time. You will wait 45 minutes for an xray, then wait another 45 minutes to see their dentist, then be told you have to schedule a separate appointment to have your teeth cleaned. I switched over to a different aspen dental office after being rescheduled three times, the day of, with each new appointment being a month out. They overbook and overwork their hygienist and dentist. I give one star because I actually like their dentist and hygienist, if the stars cross and I actually get to see them, but as a business they are horrible. Find a family practice instead. read more

They got My money and my insurance is money. They were double paid on top of it they had in the beginning they had given me a contract with fativa fativa was looking for my payments and I don't have the money. I didn't even have the root canal. I had it pulled and I paid cash. They've got everything from me. I will never ever go to them again read more

DON'T DO IT! this is a completely DISHONEST FRANCHISE, they use bait and switch tactics to get you in the door ...had appointment shortly before Covid hit, assured me there would be no charge for initial consultation as advertised on TV, THREE PEOPLE TOLD ME THIS, did not ask for any payment at the appointment; HOWEVER as soon as I told them I just couldn't afford their high priced treatment plan the BILLS STARTED COMING. I would call their office manager, she would tell me she would fix it/ clear my account, she never did a thing, I tried calling corporate number for months but never spoke to an actual person and no way to get help ("due to covid" crap) I gave up! Aspen sent the bill to COLLECTIONS, SCREWED UP MY CREDIT THIS PLACE IS A FRAUD read more

My experience at aspen dental was awful! In fact I had my final dentures waiting but I never went back to get them. They had tried to force the new bottom dentures on me but I stopped them due to severe pain as they were cutting into my gums but the Dr kept insisting I let him put them on! He got angry but I got up and left! Also the upper teeth made me look like a horse! I never paid the balance and never went back! read more

Do not expect to be seen when you arrive at your scheduled time. Been told at least 4 times in a row when arrived that they had called and left a message to reschedule. No one called , No message. The only message received was to remind us of the time! read more

worst dentist I've ever been to. I needed a regular cleaning and they wouldn't change their codes to say a regular cleaning so they said I owed a lot of money and would not work with my insurance. They said I needed slightly more picking so therefore it was not considered a cleaning anymore. A cleaning is a cleaning unless you have a cavity or a filling. They don't care what you have to say as a patient. They will talk over you and argue with you the entire time. Do not waste your time going here. read more

I have a tooth that needs extracted. I have a good dentist, and he made a referral for an oral surgeon. After making a tons of calls to reputable surgeons, I couldn't get in anywhere. So even tho I've had great dental care my whole life, I gave Aspen a call. The lady on the phone was sympathetic and I really thought I was going to get the treatment I needed. I was even scheduled for the next day, as all the other places were booked through at least 3 months. So I made the trek from Elizabethtown to York. I arrived 15 minutes early, as instructed. My appointment was at 3:15, I was there at 3:00. When I filled out appropriate paperwork and gave them my insurance. And I waited. And waited. It was about 4:15 when I went up and asked if they were really running behind and the young lady told me they were, in fact, short staffed. Ok. I get it, but a heads up would have been nice. So I waited a little more and was finally called back. Mind you, I see a GREAT dentist- and he's been awesome w X-rays and I have a treatment plan. They pushed me in this little room to do even MORE X-rays- I asked how necessary this was??? She told me it's Aspens policy to take the films so the dentist had a solid baseline. My dentist had already sent them my films. Why waste even more time and money- whatever, I cooperated. It wasn't till I got back to the exam room that I became angry. It was dirty, the chair itself was falling apart and I had complete information from the patient in the next room- (HIPAA?) The dentist FINALLy came in. It was 5:15 now. I was done waiting at this point. She explains to me what is all wrong with my teeth. I KNOW what is wrong w my teeth because I do see a dentist regularly. I just want a silly tooth pulled! Then she proceeded to tell me they won't treat my tooth today, but will get me a referral for an oral surgeon. WHAT?'??!!!! I ripped the referral up and told them to get bent. That was THE biggest racket! Aspen Dental is nothing but a ghetto dentist looking to make an extra buck. When your patients are on time- at least respect their time, and let them KNOW the facility is running behind. Never again and I would NOT recommend. They aren't an easy fix. They just are interested in your $. Shame on them. read more

this place is horrible and I advice you stay far far away. I had a partial made here within 4 months and from day one is was not working nor could it be used. I went back numerous times to get adjustments and each time it was worse. The partial is no useable and I disputed the purchase on my credit card after aspen dental would not return my calls to fix or give me my money back. This place is very ghetto unprofessional and please please please stay away. Do not make the same mistake I did and if there was a negative star rating I would give them a negative 5 rating. read more

Waited 45 minutes before asking why we weren't being seen. The receptionist told us the dentist was "mid procedure" and that they were running behind. A few more people went in ahead of us. At this point they were an hour behind schedule. The receptionist assured us we were next, and a few more people went back. When asked a 3rd time, the receptionist admitted that the dentist came in an hour late, and instead of calling and rescheduling people they just pushed everyone's in time back by an hour. They "figured they'd just be caught up at some point." Needless to say, I am looking for a new dentist. This was a giant waste of time, a waste of my kids school day, and could have been easily avoided with a single phone call. High unsatisfied with Aspen dental and will not recommend to anyone if this is an acceptable practice method for them. read more

Stay away from the dentist office. This place is the absolutely worst dentist I have ever been to in my life. I scheduled a simply dental cleaning online. I arrived for the appointment at 2:00 pm. I sat in the waiting room for a hour and the lady then handed me a clip board to fill out. I am like are you kidding me. The lady seen me when I walked in and never acknowledge me and proceeded to joke and play on the phone. Then finally 90 minutes later, some lady bought me back to the room to take x-rays. I said x-rays for what, I already had x-rays and refused to take them. The lady then walked me to the exam room and I waited for the doctor another 30 minutes and he walked in and really was not a nice person at all. He told me to open my mouth and close my mouth and then walked away. Then the lady said okay you can follow me and she said we going schedule you for your cleaning. I am like are you kidding me, I have spend a total of 2 1/2 hours here for nothing??? The lady said the visit was to establish dental care. I said to established dental care. I set the appointment online for a simple dental cleaning. If this place can not handle a simple dental cleaning I would not trust them something more complicated. The women that work at the front desk are totally unprofessional and really rude. My mistake was that I did not read the reviews which concur with my experience. Stay away from this place. There are way better dentists with staff that are more professional. I wish I could give this place 10 negative stars. Everyone there should be terminated. read more

Worst dental experience ever. I received their number from my insurance company. I called in advance stating that I needed a cleaning. They scheduled me for an appointment. Upon arriving, they took xrays. Then they had me sit in the back. The dentist came and looked in my mouth for about 1 minute and said everything was ok. Then he left. After waiting 25 minutes they came back and pulled me to the front desk to schedule a cleaning saying "we do "comprehensive" exams first. This is an issue as I had scheduled time from work for this as well as cancelled another appointment and I would not be available. I would be cautious about going here. What a waste of time. read more

They text me to come 15 minutes early for my first appointment. 45 minutes later I was still waiting to be seen. Absolutely no updates from staff on how long I would be waiting, so I left. They are disorganized and rude. read more

If I could give them less I would. I had an emergency appt and a conformation of the appt. And they said sometimes the systems don't talk and they couldnt see it. So they are aware of the problem but has never fixed it. So now I've waited 4 days for this appt. In severe pain and took time off work for an appt. They wont do.. didn't even offer another option. Update: after 20 minutes of being on the phone with other dentistries, I went back into the Aspen in tears trying to get to get my original appointment or anyting available. They said that they had something available tomorrow at 11:00 a.m. and I told them that I would take it this means having to take a half day off of work and coming in early to make up the time. I drove an hour from work directly to the place for my 11:00 appointment only for them to tell me because I had posted a review that was negative they cancelled my appointmentwith no warning or courtesy call. Claiming I was blackmailing them. I stated that the review was of my honest opinion at the time and is still my honest opinion of the situation. terrible serice. Go anywhere else read more

During my visit today I experienced something called mandibular block - this is something that can happen when teeth in the mandible are numbed. (It goes away after a while) When the Dr. ( I don't even know his name because he didn't introduce himself) was injecting I felt a sharp pain and immediately felt numbness in my eye followed by blurry vision. I asked him to stop and expressed the numbness and blurry vision in my eye. He proceeded to tell me that I was NOT feeling that. I work in medicine and was shocked at how my feelings weren't acknowledged. And even then said that "blood flow in the face doesn't work like that" And then he just left the room without a word.... I sat there with my eye numb scared. As someone who works in medicine I have EXTENSIVELY studied anatomy I am well aware that there are dozens of nerves in the face specifically cranial nerves 5 and 7 that branch to the eye and go through the mandible. If he had just taken a moment to explain what a mandibular block was I would not have been so anxious. He came back didn't ask me how I was and then as soon as he was done he just said "you did good" and left the room. Did not ask me if I had any questions or concerns and didn't even offer to show me what the fillings looked like before he left. I had to ask the dental assistant before I left. This terrible experience could have been avoided with some common decency and professionalism. I miss my old dentist-that took the time to explain procedures and SAFETY RISKS as he was working keeping my comfort and safety in mind. read more

This place is ridiculous! After waiting weeks to get in for a root canal the doc which comes in once a month shows up and says "i dont think i can get this done today...u need to reschedule" What a joke.... an appiontment is set to have a time to get something done ....not say i cant help u so reschedule! Do you think iam going to reschedule??? lol The girls at the front counter didnt seem to care about me as a customer. Thats not going to make aspen dental any more money! They just blew me off when i told them this was a big waste of time. I wont be going back to an unprofessional office like this one!!!!! read more

Horrible!! Went to this place to get a cleaning and they told me that I needed a filling and my wisdom teeth pulled. Did the procedures and nothing but pain for the next 3 months. They kept giving me meds saying that it would heal. Well it hasn't. One more stop and if they don't do something to fix my problem ill let my lawyer solve the problem. Don't even think of going to this place. Just keep on driving right by. read more

I had an appointment scheduled for 6:45 pm at Aspen Dental and had this appointment scheduled since my last cleaning 6 months ago. I arrived 5 minutes early and approximately 20 minutes after my scheduled time (7:05 pm) I was informed by the receptionist that the doctors are running so far behind that I NEEDED to reschedule. It's now my understanding that this location only has one set of cleaning tools and the wait would simply be too long until they were available. the only time slots that work for my schedule is later in the evening. The receptionist then informed me that the next time slot that would be available for me would be some time in March. A two month additional wait is obviously unacceptable to me. She did apologize and offer to call me if another appointment time frame opens up. The receptionist also seemed rather unprofessional when I was standing at the counter waiting for additional information. She was bragging to a co-worker about receiving chocolate from their UPS guy. read more

After changing jobs as well as a change in my insurance carrier I found Aspen Dental. I must say at first I was nervous about trying a new Dentist, however when I found Dr. Williams and his staff, I was pleasantly surprised. I have had many routine visits over the past 3 years as well as some pretty serious surgery done in office. They have always provided an excellent, service, value and performance. I am extremely happy and would suggest the practice to anyone. read more

Your very rush and hurried through the initial consultation. I never did have the almost 5000.00 implant and they charge my card any way and it took them months upon months to resolve and the issue is still not done. They owe me 185.00 which they tell me I have to work that out with my credit card company. That's. It turns they got the payment and won't pay me back. read more

I'd pick zero stars if that were an option. Will never go back! Went in for my appointment which was to be a cleaning. First had X-rays done. Then went back and the dentist came in and looked in my mouth for what they called a comprehensive exam. He looked for maybe a minute which is stretching it.Then after 20 minutes or more someone came and got me to schedule my cleaning which I was under impression was happening today. They never tell you that when you schedule appt. So I took off work for literally nothing! Then they tried to sell me mouth wash for $76.00. What a joke of a place!!! Dentist also said my teeth looked good and no cavities then turned around and told me my wisdom teeth need out because I have a cavity. Liar! They were very eager to get me scheduled to have them removed. Nope, I'll never go back. read more

The Dr at this place have poor social skills. He's very short on words and quite arrogant. As a patient I felt like I didn't matter and my concerns were brushed off. Some of the assistants are nice but the receptionist also lack some social skills. After my procedure I felt like I was rushed out. I had to ask about aftercare practices and some alternative pain solutions which it seems like I was brushed off. I felt like I was being profiled as "not worth the effort". They even told me that I didn't have insurance and when I proved them wrong I was given ugly looks....I don't know maybe you have to fit a certain criteria to be treated like some of these other customers but I know that was definitely not the case with me. I will be following up with another dentist to make sure everything is ok. read more