I'd give 6 stars if I could. I can't say enough good things about the entire staff in the ER,…read moreadmission and the CCU units! I went in for mild chest pressure but no other symptoms and from the nurse in the ER recognizing the urgency, the doctors recommending me to stay for observation, the nurses who revived me, the entire CCU unit - ALL FANTASTIC & AMAZING INDIVIDUALS! I was so well cared for and the attention was so incredible that I was able to focus on the fact that I had to decide to give consent to have a pacemaker implanted at my age of 53. You guys saved me and gave me years that I may not have otherwise had. A thousand thank you's is just not enough.

One would never want to end up in an emergency room but if we had to in the future, we would hands…read moredown choose the los Robles emergency room again. We came in before the morning shift change. The staff was prompt, the noise level of the night and day shifts were acceptable, the bedside manners of everyone and I literally mean everyone was excellent. As a healthcare worker myself, you can't help but notice the small details and compare/contrast with your own experiences. I may be a touch biased towards teaching hospitals, having started my career in an inpatient rehab hospital as well. Thank you to all the doctors and nurses that helped us! Wishing you all the best in your careers! I need to give a special shout out to Shawna from registration. Not only was she transparent about billing information and expectations, but she was also personable and there were organic moments where we couldn't help but laugh together despite the event itself being stressful. Thank you again, we hope to never be in a position where we have to come back but if there's ever a medical emergency again, we will choose Los Robles!

Thank you to Dr. Omino and his wonderful staff for changing my life!…read more They worked so hard to make sure a crucial medication that was initially denied by my insurance got approved to treat my condition. I recognize the amount of time and effort it took to get my necessary medication approved, so thank you. They were extremely attentive and flexible with my schedule as well, as I am a very busy student myself. Every time I visited, Dr. Omino took the time to really explain all my options and answered all my questions. He took my symptoms seriously and never once dismissed me. He thought outside the box and ensured he did a full diagnostic work up for all potential diagnoses. I am so incredibly grateful for Dr. Omino's endless advocacy that truly makes a difference in not only my life, but all of his patients' lives.

HORRIBLE!!!! I was seen in the ER on Thursday, taken by ambulance, made the appointment that day…read moreand they couldn't give me an appt until Wenesday (which is today) and they sent me a text yesterday afternoon telling me they are out of network and canceled my appointment. I have a PPO with out of network coverage through Aetna so I called them and they said they dont take Aetna at all and was rude about it and hung up. So now Im back to square one, will take at least a week to get in to another Dr since they gave.me absolutely no notice and in the meantime I can not walk, on crutches, and in a lot of pain. Im going to need an MRI delaying diagnosis even longer. THESE PEOPLE ARE HORRIBLE AND DO NOT CARE. They sho I ld have told me this when I made the appointment, they obtained my insurance information and instead made me wait a week to tell me the day before and didnt care. The Dr's are probably about as good as their staff. Dont waste your time with these people because literally thats what you will do, waste your time

For staff care, I give the staff 5 stars. They made me feel comfortable and cared for. Everyone…read moreexcept one RN named Ron was exceptional. I had Ron for the night shift on 5/11 - 5/12. Having had a knee replacement, I was supposed to get up and walk. I asked Ron 3 times from 7:30 to 9:30pm. Each time he told me he was too busy. This is unacceptable for the nurse in charge of my care to refuse care. I ended up walking on my own without an attendant. For hospital "protocol" I give 1 star. I was in pain but I'm also honest. The pain to me was intolerable but I've had pain off the charts and this wasn't it. So I honestly said it was a 6-7. Apparently if I didn't say 8, they were instructed to give me less pain meds. This doesn't work on an individual basis. I metabolize meds quickly. That means I need more and it won't last as long as the average person. So in reward for my honesty, I was on pain for the entire night shift. There is also no dr in house for the staff to get a change if meds. There is one off site dr and that dr does not respond to patient calls. Eventually that do did respond to the head nurse. Needless to say I won't ever be staying here again. As a side note, their ER is top notch. That's probably because they're independent of the in patient services and have medical staff more readily available.

I'm going to be very careful how I post this review to protect your staff. Several days ago my…read morefamily member was brought here by ambulance and the care was Absolutely Wonderful but the staff review is a 1 star for what I personally witnessed and for what I was informed after my mother got transferred to a room upstairs. There were patients all over the halls for hours,while my mom got a room immediately because she came in an ambulance, this was so horrible to see! When we got settled in a room upstairs, I brought this up to a "staff member " about how heartbreaking this was and this person informed me that this hospital had an entire floor COMPLETELY SHUT DOWN! Omg!!! Are you kidding me!!!???? This was not what I wanted to hear!!!!!!

Nurses and staff are wonderful. Explained every procedure and lab test. Nurses checks on you…read morefrequently, they even provided me warm blanket. Simple things that makes you feel comfortable when you're on your most vulnerable time.

There are hospital visits... and then there are experiences that completely restore your faith in…read morehumanity. I've spent enough time in hospitals over the years to know that kindness can sometimes feel like a limited resource. Walking into West Hills Hospital, I honestly expected good medical care. What I didn't expect was to meet one of the most compassionate, respectful, and genuinely invested medical teams I've ever encountered. Dr. Namavar, the nurses, the social workers--every single person we met treated not only our family, but our loved one struggling with addiction, with a level of dignity and respect that frankly brought us to tears. Addiction carries so much stigma, yet not once did anyone make him feel like "just another addict." They saw a human being. That matters more than words can express. Our family had a very specific plan to safely transition him from the hospital directly into a rehabilitation facility. Every concern we had was heard. Every request was taken seriously. The team coordinated with the rehabilitation center, communicated with us every step of the way, and made sure nothing slipped through the cracks. Instead of making us feel like difficult family members, they made us feel like partners in his care. Then there was Dr. Namavar. I've met a lot of physicians. I've never met one quite like him. He sat down--not because he had to, but because he wanted to--and shared his own personal experiences with loss and drug overdoses. He wasn't reading from a script or giving a lecture. He was connecting with another human being. You could actually see the walls come down in the room. It was one of the most genuine moments I've ever witnessed between a physician and a patient. To the nurses: thank you for treating us like family. To the social workers: thank you for fighting just as hard for the next step as you did for the one we were in. To Dr. Namavar: thank you for reminding us that medicine is as much about the heart as it is about science. And finally... this is probably the weirdest compliment I've ever written, but if life ever decides to throw another medical emergency my way, I sincerely hope it has the courtesy to happen somewhere near West Hills Hospital. That's how much confidence you've given me. You didn't just care for a patient. You cared for an entire family. Thank you for giving us hope when we needed it most.

The staff at Providence Holy Cross hospital was absolutely amazing. I was admitted into the…read morehospital and was there for three days. They really took care of me. The type of care I received was the best I've had in a very long time. One thing I could say about when you're not feeling well service, comfort, and care means the most. The nurses and the doctors were absolutely amazing! Thank you!! I did NOT like the food at all reason for 4 stars instead of 5.

An old story. Tyrant nurses during Covid that had no idea how to treat a veteran…read more The doses of meds were wrong for my seizure condition and nobody gave a damn. The worst hospital I ever been to in my 68 years . Not to mention, my patient rights were violated, and they knew it. Their policies violated my rights.

I arrived at this Kaiser Permanente around 9:30am this morning. Checked in with the front desk, got…read moremy visitor pass and went up to the 5th floor. Went to see one of my former coworkers' father who had just had a kidney transplant. When I walked in, the nurse was changing the bag that was hooked on him, so she told me to give them a minute or two before I can get back in. I waited in the lobby and once the nurse was done, I was able to walk back into the room. Since I was there, I also went to visit one of my friend's granddaughter. She is 18 and has a lot of health issues. May God help this young lady. I would rather not disclose any confidential information on her health. The care that both of those people are receiving at this facility is SUPERB! Nurses are always caring, compassionate and so are the doctors. I, myself, used to be with Kaiser, but when I got married, we went with UCLA. Since my estranged husband, my son and myself pay a lot less for the premium. I can't say enough good things about Kaiser hospitals. All the ones that I have visited. They accept credit cards and most insurance plans. They have a nice gift shop if you want to cheer your loved one with flowers or balloons. Parking is free and restrooms were spotless clean. 24/7. Thank you all at Kaiser Permanente. When you are there, you are in great hands!!

I will never return to this location for ER, urgent care, or primary care services…read more I had an extremely disappointing experience with Dr. Neha Amin and Charge Nurse Carlos P. During my visit, I felt that my symptoms and concerns were repeatedly dismissed. I was not feeling well at all and came seeking answers regarding significant inflammation, pain, and signs of infection that were right on my face ! From the beginning of the visit, I felt that my concerns were not being taken seriously. According to the visit notes the doctor wrote , she advised she "offered me " a CBC test but yet did not do her job or care to do her job so that was a lie . no testing / ultrasound or xrays , bloodwork was performed here . Yet kaiser has the audacity to still bill me for this USELESS VISIT When I respectfully asked if another physician could evaluate me, I was told that I would need to be discharged and check back in, which was frustrating because they weren't going to check me back in which they directly told me ! I repeatedly expressed concern about my symptoms and asked if anything could be done to determine the cause of my condition. I was practically pleading with them and was emotional I was told that because I was not experiencing a life-threatening emergency, there was little else that could be done. While I understand emergency departments must prioritize critical cases, I left feeling unheard and without any answers. I was ultimately forced to seek care elsewhere. I went to Exer Urgent Care in West Hills, where I was evaluated and diagnosed with shingles. NOT COMMON FOR A 26 yrs old . Prior to that, I had only been advised by them that I had a swollen lymph node. I also have an issue with documentation in my medical record stating that I threatened legal action. I informed staff that I intended to file a complaint regarding my experience, but I did not threaten a lawsuit. I never had experiences like this at Kaiser facilities I previously visited, including Panorama City. Going forward, I will never come to this location again and will stick to porter ranch location or panorama city , they have such caring nurses and doctors !!! I DO NOT recommend this facility. Workers here have very careless attitudes and are rude !

When you have Dr. Bawa as your hip surgeon, your care is going to be excellent, right through and…read moreincluding the surgical center used - in my case, TOSH. My experience with TOSH was smooth, from two weeks out, to attending a prep seminar, to check in, to the facility's personnel who were so good to my family, through pain control, through the good food (yes, it's true!), to the nursing care. Dr. Bawa picks his team, right down to the anesthesiologists and hospitalist, and you can tell that it's a well-oiled machine.

The surgical staff was wonderful, the food was wonderful, the room was wonderful. Then I was given…read moremy.meds. Just as im swallowing a pill, the nurse told me it had acetaminophen in it. I couldn't believe it. I had provided the doctor and the hospital with a list of meds I m allergic to...acetaminophen is right there on the list. How can a doctor, a pharmacist and a nurse all TOTALLY ignore a list of allergies. I was very lucky that my bad reaction was a bad headache and not anaphalactic shock or I'd be dead now.

so this is not going to be good! So I called this location (Simi Valley) on Monday to make an…read moreappointment and after being transferred multiple times for over 10 minutes this lady answers phones with no patience. Before even getting a word out she was extremely annoyed and in a condescending tone says hello. She did not want to help me with scheduling my appointment, this is not how you treat your customers, especially when you work at a doctors office. Needless to say I will be going to the other Kaiser in Thousand Oaks in the future.

I would not reccomend Kaiser to anyone. Look at there history of lawsuits and false advertising…read more Your not in the hands of the doctors, yet how much money you have and what company you work for. Also if you are some how no longer a member and try to get your meds the prices are FAR higher then anyone else. Look on your old ones to see how much they pay for them. And how much they charge you. I was told in person by there employee they do this to keep non members away. So pretty much denying service with high prices. I was being charge 26.00 as a non member for months then it jumped to 138.00. This would be known as Price gouging and or profiteering. When Kaiser was started I dont think he would of wanted what this nonprofit is today