The office was clean, the staff was friendly, and the waiting time was minimal…read more I usually visit the office in Bedford, but I needed to be seen asap and they were able to promptly get me scheduled. I don't have any complaints about this office or staff, if you're looking for a quality ENT, this is the place to start.

Office Experience: Poorest organized office I've ever experienced. I like Dr. Haroun and feel…read moreconfident about his ability, his experience and his personal demeanor but the office is poorly organized, does not give call backs as promised and hold times on the phone are extended (30 minutes yesterday). Also the patient portal had my phone number incorrect so I could not log into it. Labcorp text me over the weekend with test results but the office says that don't have the results!!! Over the weekend, I read the results and I have staph and MERSA in my nose! This is Tuesday and I should have been on an antibiotic treatment two days ago but still waiting to hear from the medical staff. Hold time today was only about 9 minutes. They make up a lot of excuses but never bother to say that they are sorry about the inconvenience. Prior to this frustrating experience, I had to see the Dr. in Southlake not my usual Flower Mound location. No one shared that there are two locations in Southlake so on my way to Southlake, I called and was put on hold for an extended period or time. I finally just picked one of the two locations and happened to get the right one but was about 10 minutes late because I was just driving around and holding on the phone! After arriving at the office, there were other frustrated patients there. So, if you choose this clinic, you will receive good medical attention but be prepared to have patience with the poorly run front offices.

Miserable people. Never go. Meanest front desk lady at an appointment is crazy . Only place who can…read moreyou in fast cause the good doctors are busy

Had surgery here and clearly specified - on their own pre-op paperwork - the exact pharmacy…read more(address included) where my post-op pain medication should be sent. They still sent it to the wrong pharmacy. As a result, I was left in unnecessary pain immediately after surgery and unable to drive, forcing me to scramble and rely on a family member to drive an hour on short notice just to obtain medication that should have been ready. When I called the office for help, the medical assistant ("Katie") was dismissive, unhelpful, and took zero accountability for the mistake - not even an "I'm sorry". Instead of treating this like the post-operative medication error that it was, I was met with attitude and reluctance to assist. Dr. Christianson himself seems fine, but the office staff is clearly disorganized and indifferent to patient care. Sending pain medication to the wrong pharmacy after surgery is not a minor inconvenience -- it's a failure of basic medical administration. Patients should not have to suffer or beg for help because staff can't follow their own intake forms.

As a 47YO, I have never had such a positive experience with a healthcare provider. Amy was an…read moreamazing physician with an awesome bedside personality. Today, I was shocked. With other health care providers, we trust their billing practices (even through we have routinely questioned their records with valid concerns) and pay whatever we are billed. I just opened a refund letter and check from this practice. First time EVER from any health care practitioner. This practice has the best care for patients and ethical business practices like I have never experienced. I wish Dr. Amy was a GP and I would take my entire family to her. If you need an ENT in Tarrant County, go here!!

Both the physician and the audiologist are knowledgeable and caring. My 94 year old mom and I both…read morereceived expert care in a kind environment.

I definitely do not recommend, I had to wait months to be seen after two appointments were…read morecancelled, one was cancelled the day of after I had waited almost 2 months. I specifically went in to get a diagnosis letter written and never got the letter. I called several times just to get told they would check on the status of the letter and they never got back with me. I got the total run around from these guys.

The wait to see the Dr. is sleazy an hr. These days this is not acceptable with man other Dr.s to…read morechoose from. The staff does not respect your time.

I've never had a problem with any medical professional in my life, but I will not go back to Texas…read moreENT. My health issue is unresolved after thousands of dollars out-of-pocket, and this office is difficult to work when it comes to payment and communication. Save yourself time and money.

Worst New Patient experience EVER!!!!…read more If I could i would give a -20 on performance and accommodating new patients. I appeared for my appointment at the Southlake location, early. I googled my doctors name and that was the address that came up. No one had given me a different address. I let Google maps show me the way. Upon my arrival, the receptionist kindly told me I needed to go to the Bedford office. I asked her for the address and to please let them know I'm on my way. She stated she would and said I had plenty of time to make my appointment. Sweet lady!! Kind person!! As I'm driving on Hwy 121, more than half way there, I get a call stating my appointment has been canceled. I still had 8 minutes before my "arrival time". The receptionist further told me that the Dr has said for her to let me know my appointment has been canceled........ WHAT??. ... just WOW!!!! I explained to the woman on the phone I was 1already over half way there and still had 6 minutes before my arrival time.. She again stated she was told by the Doctor to cancel my NEW PATIENT appointment. I told her I would be writing a bad review for this practice and hung up, very upset. Not ONE person offered an apology to me NOR did they even ask me to reschedule. The only kind person I experienced, was the kind lady in Southlake. I then showed up at the office, just to take a picture of the same plaque i saw at the location in Southlake. the plaque hanging on the wall that specifically states: "The nature of our practice is to give our patients the upmost care and service. PLEASE EXCUSE ANY DELAYS. We will give you the same careful attention as soon as possiblle." THATS their mission statement for patients? Where is basic standard of care? Where was one moment of care or concern for me? I'm the NEW PATIENT, coming in with some sort of ailment. I had waited a good while, just to get this appointment. After taking a picture of the plaque I was asked why I was doing so and was told I couldn't take pictures in the office, nor of the staff. Guess what I did, I held my phone up and said snap,, snap,, snap.. I just wanted to irritate the lady who was talking to me. The staff member told me to leave, as I did so, I yelled out cough, cough, sneeze, sneeze. (Along with a few choice words for the incompetent staff. I said the F word. I would never, EVER even take a stray dog to this practice. This, by far, is the worst Doctor experience I've ever had. That being said, speaks a lot as I've beat cancer 3 times in the last 5 years. I've had several specialists treating me. I have also worked in the Dental industry, scheduling appointments for patients for over 14 years. I've never heard of such low standards for the new patients bringing their money to my offices. UNBELIEVABLE! Check out this review of Texas Ear Nose & Throat Speclt: Gonzales James D MD on Google Maps https://goo.gl/maps/iMdV68a5BzA2zXXJ8

I recently took my eight year-old son to ENT for children at their Southlake location. The care and…read moreevaluation provided by the staff we saw was good. What was not good was the billing and insurance processing department. It took them a substantial amount of time to process our insurance payment, and therefore our portion due was not billed to us until several months later. We simply paid the bill. What was not appreciated was the threatening letter, threatening to go to collections and outright stating that we will be dropped as a patient. When confronted with this, they admitted the issue was in their billing department. It's unfortunate that good providers have to deal with absolutely incompetent billing staff.

Dr Bauer and his whole team were amazing! My daughter was…read moretreated with the upmost care.

Made appointment with a Dr, saw a knowledgeable NP but had a question about meds prescribed…read more Called 3 times to speak to her, phone was only answered once by VM. Left message but no return call after 48hours called back. Phone rang M for 32 mins before I hung up. Called back pushed new patient ext, still no answer for 27 mins, hung up. Going elsewhere

Staff did not enter my insurance information in correctly and then told me I did not send them the…read morecorrect insurance card, when in fact I did send them the correct insurance card and the proof is on their text messages. The woman was extremely rude by saying I did not sending the correct card. I told her to not say that I am lying and she said, when did I call you a liar? She gaslit me! Someone that is in charge of someone's money at a healthcare office should not be speaking to patients like this. And I can also attest to the fact that most people in this practice are not very warm and inviting. Won't be back.

When I have allergy issues this is where I go. Dr V. and the staff are extremely friendly and…read morehelpful and they have worked me in on the same day both times I have been there. The Dr. is very courteous and seems very knowledgable. I would recommended them to anyone!