Mary Ashmead is one of the best ENT and had been going to her but unfortunately her staff has…read morebecome too relaxed, indifferent and indifferent to patients needs, appointment, etc. They gave me an appointment to consult Dr. Ashmead after a wait of couple of weeks but on the appointment date when I reached there I was told that my referral has not come. I went back home and since then trying to get another appointment but it's impossible to get touch with a human being. When I call her office either AI picks up and starts talking nonsense and when I try to talk to some human to get an appointment date, nobody pick up the phone in spite of waiting for 35 minutes. Please fix this issue. I had to change my ENT to get my ear issue resolve.

Dr Ashmead & her team are amazing! She has treated me, my daughter and several members of my family…read moreover the years. She is an expert, communicates well with patients of all ages, and we will continue seeing her for years to come.

SEE EDIT BELOW I…read morewould not recommend this allergy clinic to anyone. During my first visit, Dr. Shakouri was very dismissive of the fact that my profession as an airline pilot strictly limits which medications I am allowed to take. Despite my repeated concerns and the FAA medication restrictions, he continued to push for a "large dose" of an allergy medication until I finally said, "I would rather not." I was later scheduled for allergy skin testing and a sinus CT scan. The front desk provided written instructions, which I followed exactly. Those instructions also clearly stated that I would be contacted in advance with pricing if my insurance did not cover the tests. That never happened. On the day of the appointment, I was unexpectedly told I owed $300 for the allergy testing (which I reluctantly agreed to) and $150 for the sinus CT scan (which I declined). I expressed my frustration to Dr. Shakouri, after which he issued a refund, and I chose to terminate care with this office. Overall, this was a very frustrating and unprofessional experience. Poor communication, disregard for occupational medical restrictions, and irresponsible front office practices. I now have to start the entire process over again elsewhere. I do not recommend this practice. EDIT: Just in case it gets deleted, Denise K (business owner) commented below: "It's sad patients can say anything they want on social media whether it's true or not" My response to Denise K. whom accurately proves my point about this allergy clinic: What's actually sad is dismissing legitimate patient concerns by implying they're untrue, rather than addressing them professionally. My review reflects my firsthand experience as a patient and the interaction I had in your office. If any part of it were inaccurate, a respectful clarification would be appropriate -- not a blanket attempt to discredit patients for speaking publicly. Reviews exist so future patients can make informed decisions based on real experiences.

The doctors may be fine but they have no regard for their clientele. They have Fox News on repeat…read morein the waiting room. When I asked if they could change it to something, anything; neutral - weather, HGtV, cooking, the answer was no. The doctor insists. Considering I have to wait after 30 min an allergy shot, this is rude and downright torture. I even asked if I could wait in my car as was told no. So patients are required to listen to biased drivel. Why do they even need a TV? Everyone has a phone? Just cruel and pointless.

Today I saw Tracey Doria, Au-d, ccc-a, f-aaa. She's really good! She listens and resolves any…read moreissues. She's attentive. The office is nice and clean. Everyone is friendly and helpful.

I went to see them due to chronic hives. Both the intern I saw, and the doctor were extremely nice…read moreand professional I felt seen and listened to. I highly recommend them.

Dr. Shakouri is great but we cannot stand the ladies that do the weekly allergy clinic shots…read more They have the worst attitude towards you and treat you like trash. I am seriously considering switching to another place because of them. Also don't go close to the last shot time because you will make them mad and they will really give you a hard jab.

You ordered a rx for me and didn't tell me you were doing it and why. I called the pharmacy to see…read morewho ordered the Rx. I then called the doctor and left a message to find out why she was putting me on tile rx. I waited 4 days and called back, left a message again. NO CALL BACK. Then I got a referral to a ENT. Again , I have no idea what the doctor saw on my CT scan that I was being referred out. That is not how you instill confidence in a doctor by not communicating with the patient. I'm glad I got the referral because I had decided to never go back.

I've never had a problem with any medical professional in my life, but I will not go back to Texas…read moreENT. My health issue is unresolved after thousands of dollars out-of-pocket, and this office is difficult to work when it comes to payment and communication. Save yourself time and money.

Worst New Patient experience EVER!!!!…read more If I could i would give a -20 on performance and accommodating new patients. I appeared for my appointment at the Southlake location, early. I googled my doctors name and that was the address that came up. No one had given me a different address. I let Google maps show me the way. Upon my arrival, the receptionist kindly told me I needed to go to the Bedford office. I asked her for the address and to please let them know I'm on my way. She stated she would and said I had plenty of time to make my appointment. Sweet lady!! Kind person!! As I'm driving on Hwy 121, more than half way there, I get a call stating my appointment has been canceled. I still had 8 minutes before my "arrival time". The receptionist further told me that the Dr has said for her to let me know my appointment has been canceled........ WHAT??. ... just WOW!!!! I explained to the woman on the phone I was 1already over half way there and still had 6 minutes before my arrival time.. She again stated she was told by the Doctor to cancel my NEW PATIENT appointment. I told her I would be writing a bad review for this practice and hung up, very upset. Not ONE person offered an apology to me NOR did they even ask me to reschedule. The only kind person I experienced, was the kind lady in Southlake. I then showed up at the office, just to take a picture of the same plaque i saw at the location in Southlake. the plaque hanging on the wall that specifically states: "The nature of our practice is to give our patients the upmost care and service. PLEASE EXCUSE ANY DELAYS. We will give you the same careful attention as soon as possiblle." THATS their mission statement for patients? Where is basic standard of care? Where was one moment of care or concern for me? I'm the NEW PATIENT, coming in with some sort of ailment. I had waited a good while, just to get this appointment. After taking a picture of the plaque I was asked why I was doing so and was told I couldn't take pictures in the office, nor of the staff. Guess what I did, I held my phone up and said snap,, snap,, snap.. I just wanted to irritate the lady who was talking to me. The staff member told me to leave, as I did so, I yelled out cough, cough, sneeze, sneeze. (Along with a few choice words for the incompetent staff. I said the F word. I would never, EVER even take a stray dog to this practice. This, by far, is the worst Doctor experience I've ever had. That being said, speaks a lot as I've beat cancer 3 times in the last 5 years. I've had several specialists treating me. I have also worked in the Dental industry, scheduling appointments for patients for over 14 years. I've never heard of such low standards for the new patients bringing their money to my offices. UNBELIEVABLE! Check out this review of Texas Ear Nose & Throat Speclt: Gonzales James D MD on Google Maps https://goo.gl/maps/iMdV68a5BzA2zXXJ8

I definitely do not recommend, I had to wait months to be seen after two appointments were…read morecancelled, one was cancelled the day of after I had waited almost 2 months. I specifically went in to get a diagnosis letter written and never got the letter. I called several times just to get told they would check on the status of the letter and they never got back with me. I got the total run around from these guys.

The wait to see the Dr. is sleazy an hr. These days this is not acceptable with man other Dr.s to…read morechoose from. The staff does not respect your time.

Dr Veley: An Exceptional Physician!…read more I rate Dr. Veley and his staff five stars -- but only because ten stars is not an option. My primary care physician recommended that I see a pulmonologist to check out a questionable node found on a scan of my lung. My first pulmonologist was not particularly interested, said not to worry, advised me to follow up later -- and then left the area. I told my primary care physician of my experience. She referred me to Dr. Veley. Dr. Veley reviewed my case file and recommended that I immediately get a broncoscopy for purposes of providing a lung biopsy. He thoroughly explained the procedure, which did much to address my initial anxiety. I took his advice. The minimally invasive biopsy procedure found Stage 1 lung cancer. If Dr. Valey had simply accepted my lack of concern or reluctance to obtain the biopsy sample and done nothing, the cancer would not have been found. His knowledge, professionalism, and approach resulted in changing my situation from what could have been a very dire outlook to one of a probable 90% full recovery after completion of what is today a relatively routine surgery. His office staff is equally impressive. After I reported one admin glitch, my concern was immediately addressed. The office manager provided me with her direct line, and her staff continued to check with me to ensure all was addressed and running well. Dr. Veley's personnel told me that they work for him because of his obvious personal attention, care, and concern for his patients. As a patient, I can personally validate for their assessment.

I would very highly recommend doctor EUGENE VELEY. He is the most knowledgeable, compassionate, and…read morecaring physician I have met in a very long time. I am myself a retired Physician and have had the privilege to work with other physicians for 40 years but Dr. VELEY is above them all. I recommend him HIGHLY WITHOUT ANY RESERVATIONS.

Excellent customer service. The entire staff was very welcoming and caring. Super quick service as…read morewell.

This is the second time we have been to this ER and had a terrible experience. The first time they…read moredidn't know what to do about a jaw issue, and the doctor came in and told my girlfriend she had herpes, that's why her jaw was locking up. Come to find out, after making an appointment with a dentist, she has TMJ. I'm not sure how the two are even remotely correlated, so we wrote it off. Fast forward two months, we came in for an infection she is having, and they hold her up in the waiting room telling her that she should go to an urgent care, and tried to convince her that her insurance provider will not cover it. The staff informs her it may be a 1-2 hour wait to get the tests results back from the Dallas Lab. After I recognize they're being lazy, and don't want to treat her, I start to clarify that they said insurance wouldn't cover it. I put my phone on the counter to make it seem like I was recording what they said, and evidentially they said "oh we didn't say it wouldn't cover it, we said it would be more expensive". What? Moving on, they decide the insurance will cover it, and they need to check and see if they have the medication to treat an infection. You are a whole emergency room, and you're telling an undiagnosed patient you need to check on medication? These are the front desk girls! Eventually she goes in the room, and there is a whole roach on the wall. (See photo). They forget to take her temperature, even after asking if she's had a fever or any fatigue. They leave the thermometer on the tray right in front of her. Keep in mind, we are the only car in the parking lot, so there's not any other walk-ins, and they are certainly not busy. We noticed about 10 minutes after there was a shift change happening.