Dr. KoKeeney is friendly, helpful, professional, thorough, and easy to understand. Claire, 21, has…read moreDown Syndrome but easily understood Dr. KoKeeney who reassured her and built trust right away. Dr. KoKeeney created a plan of action that is helping Claire improve.

I really love Dr Ellen Ko-Keeney. She was thorough and her recommended treatment worked and started…read morefeeling better within days I had wasted 2 months at another dr whose treatment did not help at all. I would highly recommend her.

The office was clean, the staff was friendly, and the waiting time was minimal…read more I usually visit the office in Bedford, but I needed to be seen asap and they were able to promptly get me scheduled. I don't have any complaints about this office or staff, if you're looking for a quality ENT, this is the place to start.

Office Experience: Poorest organized office I've ever experienced. I like Dr. Haroun and feel…read moreconfident about his ability, his experience and his personal demeanor but the office is poorly organized, does not give call backs as promised and hold times on the phone are extended (30 minutes yesterday). Also the patient portal had my phone number incorrect so I could not log into it. Labcorp text me over the weekend with test results but the office says that don't have the results!!! Over the weekend, I read the results and I have staph and MERSA in my nose! This is Tuesday and I should have been on an antibiotic treatment two days ago but still waiting to hear from the medical staff. Hold time today was only about 9 minutes. They make up a lot of excuses but never bother to say that they are sorry about the inconvenience. Prior to this frustrating experience, I had to see the Dr. in Southlake not my usual Flower Mound location. No one shared that there are two locations in Southlake so on my way to Southlake, I called and was put on hold for an extended period or time. I finally just picked one of the two locations and happened to get the right one but was about 10 minutes late because I was just driving around and holding on the phone! After arriving at the office, there were other frustrated patients there. So, if you choose this clinic, you will receive good medical attention but be prepared to have patience with the poorly run front offices.

I definitely do not recommend, I had to wait months to be seen after two appointments were…read morecancelled, one was cancelled the day of after I had waited almost 2 months. I specifically went in to get a diagnosis letter written and never got the letter. I called several times just to get told they would check on the status of the letter and they never got back with me. I got the total run around from these guys.

The wait to see the Dr. is sleazy an hr. These days this is not acceptable with man other Dr.s to…read morechoose from. The staff does not respect your time.

Both the physician and the audiologist are knowledgeable and caring. My 94 year old mom and I both…read morereceived expert care in a kind environment.

I really liked Dr Mettman and the audiologist. The only reason I can't give this five stars is…read morebecause Dr Bryan insists on playing Fox News in the waiting room. I asked the receptionist if it could be changed to something benign - ESPN or HGTV. However I was told Dr Bryan insists they keep it on Fox.

Felt rushed and not listened to my doctor. Office staff kind of rude. But offered good medical…read morehelp.

AVOID at all costs ! My appointment started with them…read morecalling morning of to tell me that the location of the audiologist had been moved from Bedford to Southlake and the time for ent was moved to a hour more than original appointment (they charge people if they cancel with less than 24hrs notice a $50 fee btw).The audiologist didn't even apologize for me being dragged all over town. I have hearing loss and these "doctors" claimed that Flonase would make me better.i got a second opinion thankfully! I need hearing aides and a MRI so thanks for wasting my time and money.I messaged them today to get my records and it took 2 hours of texting back and forth and 2 faxes to get my records so i could compare them with my second opinion.So if your looking for drs who could give a damn and are completely incompetent look no further then then here. Here are my recommendations for doctors: Dr Kos/Danchak audiologists and Dr Jason Williams ENT they were amazing and I'm thankful there are good doctors left who care about their patients.

I had the pleasure of having Dr. Timothy Ragsdale as the physician who performed the RFA of my…read morethyroid nodule. He was extremely kind, professional, and patient with me as he answered my many questions. I have a lot of anxiety and he eased it with his calm demeanor. It is clear to me that he is very knowledgeable in his field. I was medicated for the procedure and the person driving me home went to the car instead of staying in the waiting room. Dr. Ragsdale himself walked me out to the car to make sure I got there safely. He is the standard by which all doctors should be measured. I highly recommend him.

No good advice. $170 down the drain and was told nothing can be done and to get a second opinion…read more SMH will never go back. Doctor was careless and had zero sympathy.

Dr. Bickert found a very serious problem that my previous Dr. missed. CAT Scan proved him to be…read morespot on with his initial diagnosis. A tooth infection penetrating the sinus cavity. After I went in to see him, all my friends told me they go to him as well. Awesome staff Bill Nelson, Highland Village

Scam. Stay away from this place…read more I went to the Grapevine, TX location to see Dr. Savannah Sommerhalder, MD, and it felt off from the start. They did not even have a real sign on the building, just a decal on the door. I went in for an infection. They confirmed it was an infection, not an allergy or some other immediate issue. They gave me one round of medication, and when that did not work, they immediately started pushing heavily for surgery and immunotherapy. The problem is that they also told me neither of those would actually fix the issue I came in for. That didn't matter to them; they just kept pushing for it. After two appointments, I finally told them flat out that I was no longer agreeing to surgery or immunotherapy until they treated the infection first. They then finally said they would call in a stronger medication. They never did. I reminded them three times, and every time I got another excuse about the doctor being busy or some delay. That was it for me. They seemed much more interested in pushing procedures than fixing the infection. I also asked for my surgery deposit back, because the plan was supposed to treat the infection first, then do the surgery later. Instead of refunding the deposit, they sent me an even bigger bill. Based on the other review, the shady billing practice seems common. You have been warned.

Update to my last post. Received assistance from Goldyn Dauphin and she assisted me in getting in…read moreto see Dr. Alvin Aubry in Las Colinas. I had previous treatment by Dr. Aubrey, and is wonderful. She told me that Dr. Summerhalder is no longer with the practice. I must admit that it's difficult to get in when a Dr's office is only open two to three days a week. When you get in, they do a good job, but it's difficult to get in. Glad to be back with Dr. Aubry. Thanks Goldyn for your help.

My husband saw Dr. Railsback and Dr. Morgan for a 2nd opinion hearing loss assessment, and they…read morewere amazing doctors! Very professional, very friendly, and they listened thoroughly to him, and provided excellent treatment. We definitely recommend Texas ENT specialists!

My God, my doctor will see and his team are very kind and also the one who puts the nest doesn't…read morefeel anything and pain medicine helps me a lot for 6 months I would recommend it to my doctor Vera is an angel thank you doctor

I've had three appointments. At each, I'd give an A+ to both the nursing and administrative staff…read more Dr. Vera is very pleasant, and his injections have diminished my pain level. Success!