The office was clean, the staff was friendly, and the waiting time was minimal…read more I usually visit the office in Bedford, but I needed to be seen asap and they were able to promptly get me scheduled. I don't have any complaints about this office or staff, if you're looking for a quality ENT, this is the place to start.

Office Experience: Poorest organized office I've ever experienced. I like Dr. Haroun and feel…read moreconfident about his ability, his experience and his personal demeanor but the office is poorly organized, does not give call backs as promised and hold times on the phone are extended (30 minutes yesterday). Also the patient portal had my phone number incorrect so I could not log into it. Labcorp text me over the weekend with test results but the office says that don't have the results!!! Over the weekend, I read the results and I have staph and MERSA in my nose! This is Tuesday and I should have been on an antibiotic treatment two days ago but still waiting to hear from the medical staff. Hold time today was only about 9 minutes. They make up a lot of excuses but never bother to say that they are sorry about the inconvenience. Prior to this frustrating experience, I had to see the Dr. in Southlake not my usual Flower Mound location. No one shared that there are two locations in Southlake so on my way to Southlake, I called and was put on hold for an extended period or time. I finally just picked one of the two locations and happened to get the right one but was about 10 minutes late because I was just driving around and holding on the phone! After arriving at the office, there were other frustrated patients there. So, if you choose this clinic, you will receive good medical attention but be prepared to have patience with the poorly run front offices.

Mary Ashmead is one of the best ENT and had been going to her but unfortunately her staff has…read morebecome too relaxed, indifferent and indifferent to patients needs, appointment, etc. They gave me an appointment to consult Dr. Ashmead after a wait of couple of weeks but on the appointment date when I reached there I was told that my referral has not come. I went back home and since then trying to get another appointment but it's impossible to get touch with a human being. When I call her office either AI picks up and starts talking nonsense and when I try to talk to some human to get an appointment date, nobody pick up the phone in spite of waiting for 35 minutes. Please fix this issue. I had to change my ENT to get my ear issue resolve.

Dr Ashmead & her team are amazing! She has treated me, my daughter and several members of my family…read moreover the years. She is an expert, communicates well with patients of all ages, and we will continue seeing her for years to come.

I definitely do not recommend, I had to wait months to be seen after two appointments were…read morecancelled, one was cancelled the day of after I had waited almost 2 months. I specifically went in to get a diagnosis letter written and never got the letter. I called several times just to get told they would check on the status of the letter and they never got back with me. I got the total run around from these guys.

The wait to see the Dr. is sleazy an hr. These days this is not acceptable with man other Dr.s to…read morechoose from. The staff does not respect your time.

I think the reviews here are unfair, or that they only receive negative reviews for some reason. I…read morehad a good experience here, I've seen one audiologist (Jessica) who was absolutely lovely and two ENTs - Dr Patel and Dr Bauer. Both were great, But Dr Patel really impressed me with his knowledge and skill. My first appointment I didn't have much waiting at all. For my second appointment They fit me in last minute to get a bead removed from my daughters ear, and I waited just on an hour for that same day appointment which I don't think is bad at all. I haven't had any dealings with their front desk other than standard scheduling and check in, in this instance they were fine. I will update my review if this changes but I couldn't complain.

I recently took my eight year-old son to ENT for children at their Southlake location. The care and…read moreevaluation provided by the staff we saw was good. What was not good was the billing and insurance processing department. It took them a substantial amount of time to process our insurance payment, and therefore our portion due was not billed to us until several months later. We simply paid the bill. What was not appreciated was the threatening letter, threatening to go to collections and outright stating that we will be dropped as a patient. When confronted with this, they admitted the issue was in their billing department. It's unfortunate that good providers have to deal with absolutely incompetent billing staff.

I've never had a problem with any medical professional in my life, but I will not go back to Texas…read moreENT. My health issue is unresolved after thousands of dollars out-of-pocket, and this office is difficult to work when it comes to payment and communication. Save yourself time and money.

Worst New Patient experience EVER!!!!…read more If I could i would give a -20 on performance and accommodating new patients. I appeared for my appointment at the Southlake location, early. I googled my doctors name and that was the address that came up. No one had given me a different address. I let Google maps show me the way. Upon my arrival, the receptionist kindly told me I needed to go to the Bedford office. I asked her for the address and to please let them know I'm on my way. She stated she would and said I had plenty of time to make my appointment. Sweet lady!! Kind person!! As I'm driving on Hwy 121, more than half way there, I get a call stating my appointment has been canceled. I still had 8 minutes before my "arrival time". The receptionist further told me that the Dr has said for her to let me know my appointment has been canceled........ WHAT??. ... just WOW!!!! I explained to the woman on the phone I was 1already over half way there and still had 6 minutes before my arrival time.. She again stated she was told by the Doctor to cancel my NEW PATIENT appointment. I told her I would be writing a bad review for this practice and hung up, very upset. Not ONE person offered an apology to me NOR did they even ask me to reschedule. The only kind person I experienced, was the kind lady in Southlake. I then showed up at the office, just to take a picture of the same plaque i saw at the location in Southlake. the plaque hanging on the wall that specifically states: "The nature of our practice is to give our patients the upmost care and service. PLEASE EXCUSE ANY DELAYS. We will give you the same careful attention as soon as possiblle." THATS their mission statement for patients? Where is basic standard of care? Where was one moment of care or concern for me? I'm the NEW PATIENT, coming in with some sort of ailment. I had waited a good while, just to get this appointment. After taking a picture of the plaque I was asked why I was doing so and was told I couldn't take pictures in the office, nor of the staff. Guess what I did, I held my phone up and said snap,, snap,, snap.. I just wanted to irritate the lady who was talking to me. The staff member told me to leave, as I did so, I yelled out cough, cough, sneeze, sneeze. (Along with a few choice words for the incompetent staff. I said the F word. I would never, EVER even take a stray dog to this practice. This, by far, is the worst Doctor experience I've ever had. That being said, speaks a lot as I've beat cancer 3 times in the last 5 years. I've had several specialists treating me. I have also worked in the Dental industry, scheduling appointments for patients for over 14 years. I've never heard of such low standards for the new patients bringing their money to my offices. UNBELIEVABLE! Check out this review of Texas Ear Nose & Throat Speclt: Gonzales James D MD on Google Maps https://goo.gl/maps/iMdV68a5BzA2zXXJ8

My husband saw Dr. Railsback and Dr. Morgan for a 2nd opinion hearing loss assessment, and they…read morewere amazing doctors! Very professional, very friendly, and they listened thoroughly to him, and provided excellent treatment. We definitely recommend Texas ENT specialists!

Dr. KoKeeney is friendly, helpful, professional, thorough, and easy to understand. Claire, 21, has…read moreDown Syndrome but easily understood Dr. KoKeeney who reassured her and built trust right away. Dr. KoKeeney created a plan of action that is helping Claire improve.

I really love Dr Ellen Ko-Keeney. She was thorough and her recommended treatment worked and started…read morefeeling better within days I had wasted 2 months at another dr whose treatment did not help at all. I would highly recommend her.

No good advice. $170 down the drain and was told nothing can be done and to get a second opinion…read more SMH will never go back. Doctor was careless and had zero sympathy.

Dr. Bickert found a very serious problem that my previous Dr. missed. CAT Scan proved him to be…read morespot on with his initial diagnosis. A tooth infection penetrating the sinus cavity. After I went in to see him, all my friends told me they go to him as well. Awesome staff Bill Nelson, Highland Village

I have been suffering with sinus infections for years, normally I just buckle down, gather my home…read moretherapy options, and hang on for the ride. This past one started when my whole family came down with the flu and then turned into a sinus infection so severe that I was crying from the pain of sinus pressure and my children were scared that I was dying! That's when I knew I had to look for some help. Dr Brandon listened very carefully and took into account the fact that I would rather not take a bunch of steroids and antibiotics if not totally necessary. He recommended safe antibiotics for breastfeeding and other homeopathic options to try. He asked if I wanted to start looking into the cause of the frequent infections or just get over this one and deal when the next comes. I decided it is time to figure out what's going on, and was recommended to get a CT Scan, nasal endoscopy and follow up. Quality care and kind staff!

Miserable people. Never go. Meanest front desk lady at an appointment is crazy . Only place who can…read moreyou in fast cause the good doctors are busy