We had them tear out the carpet in our living room, lay new hardwoods and refinish all the other…read morehardwoods in the rest of the house to match. They did such an amazing job ensuring all the floors looked perfect, finished the project efficiently, communicated well and were the best price we could find. Recommend SCV to all looking for new floors!

Nick was fantastic to work with. He answered all my questions in a timely fashion and even helped…read moremake sure that I ordered product correctly. He was very attentive and personable, and installation went smoothly as well.

So it took me 9 month but here I am sharing our stairs upgrade experience…read more After several interviews and estimates we decided Blake was the person to go with. Since the first visit when we talked about our desire to replace the stairs' carpet with wood panels to the completion of the project, we were impressed with Blake Latta's professionalism, attention to de and friendliness. He was on top of our project, scheduling deliveries and the installer. I would have liked to have a little more input on the color to match the rest of our floors, and that is on me. I was in a hurry to make the change "I had a strong dislike feeling towards the carpet". We are very happy with our the attention and the work Blake provided and extremely happy with our stairs. I highly recommend Blake and FCI.

I can't say enough good thing's about FCI. Fast arrival (early!) efficent, accurate, and neat…read more Professional and hi-quality on every level. I had my own material and they were willing to use it. So easy to work with!!! I will be calling on them for my next flooring job!!!

Vinnie and his team have done work for me (new wood floors, repair and staining) on two different…read moreoccasions and I will come back for a 3rd. Incredible work. Trustworthy (did the work while we were on vacation). Top grade and timely. Highly recommend!

Very fast and quality work! Will definitely use again. Only…read morecomplaint is that we are left with a bunch of trash bags that we have to dispose of. So if you have to buy stickers for extra trash, it's an extra cost. But overall experience very good with these guys.

Extremely responsive and helpful with matching existing floor. Will work with again. The flooring…read moreis high quality and was reasonably priced.

We were really impressed with the work from Nick and SCV Floorsmith . Nick made this process as…read morepainless as possible. He came in the same day to do measurements which took minutes and when his team followed up to do the work, it was really well done. We were really happy we found them and the work was completed just as he stated. Phenomenal work at a reasonable cost. Thank you, Nick!

I hired Trend Carpet & Tile in August 2022 to refinish approximately 3,000 square feet of Brazilian…read moreCherry ¾" hardwood floors in our Naperville home. The company's name should have been our first red flag--"Trend Carpet & Tile" doesn't even mention hardwood floors, which isn't their specialty. My advice: look elsewhere. We worked with Sarah, the daughter of the owner, who lives in our neighborhood. She was not helpful when I first reached out with concerns. She told me their floors had a one-year warranty and there was nothing they could do. I then asked her to involve the flooring product company to inspect the floors, and invited her to come see the issue in person, as she had only seen photos. She never followed through. I suggested that the product they used might be defective, as the problems had worsened over the last year, but no action was taken. To make matters worse, we began noticing issues just 90 days after installation similar to what we see now. The installer, Andrew, dismissed our concerns and claimed it was normal. However, the problems continued to get worse. Sarah from Trend blamed our household for using a Roomba, having pets, and having children, all of which she claimed caused the issues. I told her that whatever products they used weren't durable enough for a typical household if that is what did the damage. She even went as far as blaming our use of Bona Floor Cleaner, which is non-toxic and widely recommended product with no complaints that I could find showing it damaged floors. Trend Carpet & Tile never specified the duration of their warranty or provided guidance on what floor cleaners to use or avoid. I never expected to need a floor refinishing just two years after installation! The photos clearly show that 30-40% of the floors look like now. They have large greyish/white patches where the finish has failed or warn off prematurely. These issues are not caused by a Roomba or cleaning products, but by a faulty product that Trend Carpet & Tile isn't want to stand behind. The VP of the company, Sara, was rude and only friendly when there was a sale to be made or a check to be collected. She seemed more focused on attracting new customers than resolving issues with existing ones. Despite their website "Customer Satisfaction statement" they did nothing to make things right with us. Buyer beware!!

I have been using Paul and his team for years. They are reasonably priced but more importantly…read moretheir service is Great. Paul is very personable.

I normally would tell you to ignore 5 star reviews as they are largely hyperbolic and not a true…read morereflection of the business, but let me tell you: If I could give John and the crew at performers 100 stars, I would. We met John through our home builder, and he was our favorite trade to work with. The experience was so good that we use John and Performers any time we can. They have redone the floor of my in-laws house, they are doing the floor and tile work in our basement remodel - basically, if we could use them for something, they were absolutely the first people we called. John and Performers stand by their work, they are super helpful but, most importantly, John is extremely friendly (and employs a staff of just genuinely nice people to work with). I cannot recommend Performers enough. They are just a joy to work with.

We had carpet installed in December 2022, but it was the incorrect shade. We decided to keep it…read moresince it was a decent blend in our decor. We recently bought new carpet for two bedrooms and thought it would match the previous incorrect carpet that was installed in 2022, but it was not a match. Since Performers could not determine exactly what the incorrect carpet was, we asked them to replace it with the new carpet just installed so it would match. They refused because too much time passed since their incorrect carpet was installed. This is a customer sat and goodwill issue that would cost them very little compared to the thousands of dollars we spent on new carpet (and flooring) with them over the past 15 months. Very disappointed to get the response "There's nothing we can do." instead of correcting their mistake.

I recently purchased a studio in Downtown Chicago and hired Creative Floors to remove my old…read moreflooring (carpet + tile) and install new LVP flooring that I had purchased myself. From start to finish, the experience was excellent. Johnny, the owner, was incredibly responsive, easy to communicate with, and flexible with scheduling. During the initial assessment, the team listened carefully to my ideas and concerns and offered thoughtful solutions. They even custom-matched and installed a broken baseboard piece and supplied quarter rounds I didn't have--they went above and beyond what I expected. The project was completed efficiently in two days, and the crew was detail-oriented, knowledgeable, and respectful of my condo's HOA guidelines. They were patient as I worked through approvals and logistics, and they did a great job cleaning up both my unit and common areas. I'm extremely happy with the quality of the workmanship and overall service. Creative Floors delivers excellent results at competitive prices, and I would highly recommend Johnny and his team for any flooring project.

Great carpet selection with a wide variety of types and price points. Efficient communication…read morethrough all stages of ordering, delivery, installation and direct contact with the owner. We love our new stair runner and wall to wall carpet. They made it easy!

I went to more stores and websites than I can count looking for tile for our bathroom. No place was…read moremore helpful and knowledgeable than Cobalt! We primarily worked with Dave and he came through for us time and time again. I had a specific color scheme in mind and we needed options with a shorter lead time. He was able to help guide us to look at samples on hand for options that had local production or warehouses with supply on hand. This became even more clutch when we realized we needed more large format tiles than we initially calculated. He had it within days after making a couple calls and confirmed it was the same dye lot number! So many places want you to buy after looking at something online, but the colors are never accurate that way. This place had an immense assortment of display tiles and flooring so you know the exact color you will be getting! If you're working on any flooring or tile project I highly recommend Cobalt. They are the best in the business!

This review will sound angry because it is. 7/15/2022 I signed a contract for Luxury Vinyl for…read more$5378.00. The project was done a short time after and looked superb for a few months until the tiles started to crack and break off in a few spots. I called, and a repair was done. Shortly after we noticed several other areas where it was cracking and once again it was repaired. Dammed if it did not happen again and in some of the same areas. The foundation was not prepared correctly. That was the last time it was fixed, until several weeks ago, and another crew was sent out for repairs. Only it could not be repaired. This crew, a man and his wife, had 3 pieces, wrong color at that. He found nine places that needed repair. He called and talked to Kieth, only to find out this style was no longer manufactured. I talked to Kieth and was informed the floor was only guaranteed for 1 year. So here we are out over $5,000 with a crappy looking floor. This is BS, money is not easy to come by. I do not recommend this business, they are at fault. I had to replace the floor with another company with workmen that were diligent and did a beautiful job. I cannot recommend this company, they did not stand behind the workmanship or product. Roger was on vacation so I do not know if Kieth ever informed him. Marshall

We had our wood floors refinished by Superb. They came out great and they were done faster than the…read moreoriginal estimate. We got our original estimate earlier in the year, but didn't schedule work until the fall and they honored the original quote. We had looked at floor colors but weren't sure what to get, so they painted the finish on the floor for us to review and pick. At my sister's suggestion (she had gone through this recently) we asked for a bigger swatch to help envision how it would look. We had to move out for awhile because it was our entire first floor and they finished up early. It looks beautiful!

New owners are wonderful. Mario in sales is very attentive to details. The results are stellar…read more Superb has done a lot of wood floors for us over the years. So glad the we can continue the journey with this store. We will be doing more with them in the future. Prices align with quality.

Oscar did a wonderful job on the wood floors in our home at a very reasonable price point. We…read moreappreciated his thoroughness and attention to detail, as well as his crew's professionalism every step of the way. He and his crew took out our old flooring and helped recommend products, they did beautiful work overall, and we're so happy with the result! Would definitely recommend Oscar and his business to others.

Oscar did a great job refinishing the wood floors in our kids' rooms right after we moved in. He…read morewas friendly, quick, and made the whole process easy during a busy time. The floors look amazing, and we couldn't be happier with how they turned out.