I was really hopeful this place would workout, it being local and more affordable than others. But…read moreI guess you get what you pay for. My family needed companion care for my 87 year old grandma. We spoke to Darla and received a free assessment to better serve my grandmother's needs & Set up our days and times. On the expected date of arrival no one showed! I then called to inquire what happen, and I was told there must've been a miscommunication and the girl that was picked out for us had already taken a full-time position. I was then offered the following day with a new caregiver, I politely agreed. That next morning I received a phone call from Darla explaining The caregiver schedule to come will not be coming. So she would be sending her assistant instead. Giving the benefit of the doubt I agreed. Two hours into the four hour shift I was pulled aside by the assistant and rudely judged and shamed for "drug paraphernalia" seen on an outdoor table. This drug paraphernalia she referred to was a small marijuana pipe that one is legal in the state of California and two medically prescribed to a member of my household and has been prescribed to that person for years. When I tried to explain that to her she became agitated and rude. I stated that I wasn't sure if this was going to work out, I don't think it's appropriate to be judge and treated poorly in my own home. She then snapped back at me saying "If this isn't going to work out I need to know now"! I explained that I wanted to discuss it with her boss. Her response was "NO! I am her assistant you'll deal with me, if this isn't gonna work out I want to know now because I am leaving"!! So I kindly dismissed and and she stormed out. Her behavior was so unbelievably unprofessional!! I could understand there being an issue if someone was smoking around her or other caregivers but that was not the case.

First, I want to say that the service we received from our caregiver Dahlia was outstanding. She…read morewas very knowledgeable, dependable and always worked hard to take care of my dad's needs. I felt she truly cared and that's why they got two stars instead of zero. Dahlia gets five stars! Unfortunately, Home Helpers recently sent us a letter stating they were going to have to change their fee schedule due to changing labor laws. Of course, they had known about this change for quite some time and they had time to plan for it. However, they advised that our fee increase was to go into effect less than a week after we received the letter. This gave us little to no time to make any changes. Darla, the manager, also tried to make it sound like we, personally, could be sued if she didn't implement the fee increases. The is ridiculous and just seemed to be written to intimidate us. She wrote, "This has to go into effect on November the 7th as there are cases that have gone to court on the caregivers not being paid correctly, which means you and I will be sued." For the record, I don't think it was the huge fee increase that bothered me as much as the lack of time for us to make plans. Fortunately, we were able to make arrangements with another company. Darla then told us that "It is really a shame that you will not pay her what she is worth. Good luck" Doesn't really appear that their management is very compassionate to seniors unfortunately. Again, Dahlia, the caretaker was awesome. Management not so much.

I wanted to write a quick review of Home Instead. When my father turned 90 he was still living…read morealone but needed help around the house on occasion. Home instead helped us work with his VA benefit so he could have someone come into his home to help him a few days a week. We chose Monday, Wednesday and Friday. Home Instead was so understanding and flexible working with my father until we had the perfect match for him. Linda became almost like a relative to our family because she was so caring and helpful. She helped my dad around the house, drove him to the store to shop and provided companionship! My father lived another 5 years after 90 and I believe Linda and Home Instead were a big part of him being able to enjoy his final years. Thank you Linda & Home Instead!

We started with Home Instead for our elderly parents who were coming out of the hospital. They do…read morea great job selling themselves as the caregiving company you'd want to have for anyone who needs help. Once we signed the agreement, it went to hell in a handbasket. They sent over people who had injuries themselves, so how could they help an 80-somenthing year old if they needed stability walking or getting out of bed or bathing??? They stressed the importance of having a care plan and we worked with them to develop said plan. However, the care givers did not refer to the plan, so the things that needed to happen, such as feeding and ensuring proper hydration, did not happen. Then, they took NO responsibility for the lack of following the plan and blamed our dementia-impaired mother! Our dad came home with a small drain bag that needed emptying twice a day. First, they said they wouldn't do it, then they said they would do it, then they said they wouldn't do it. It was like a yo-yo. This all happened within the afternoon he was coming home from the hospital. We immediately had to start looking for a caregiver who could do this for us. Tracy Patton, at Home Instead was contacted and we told her the services would be ending the following evening. We already had that in place as a possibility, but we called to confirm the ending of the services. Suffice to say, she was not happy, even though we discussed this at the beginning of the contract. They just couldn't give us the service we needed. Just to be vindictive, Tracy Patton called the fire department over to our parent's house at 10:15 pm, the same evening. The fire department knocked on the door and the current caregiver, Illia, said they were sleeping and wouldn't let them in. (Thank you, Illia. You did the right thing.) What kind of person does that to an elderly couple who just got home from the hospital? What kind of company hires and keeps someone like that on their payroll? Shame on Jim Kordenbrock, owner of Home Instead, to allow this to happen and keep this person in charge of their caregivers.

Thank You from the Bottom of My Heart…read more Traveling with my elderly parents from Florida to California was a journey filled with both hope and concern--especially for my 92-year-old father, who was dealing with health issues, including severe weeping edema that required wound care. His physician recommended Transition Care Telemetry, Inc., and with one phone call, I knew we had found something special. There was something about Brian, the administrative contact, that felt so warm and endearing--it instantly put me at ease and confirmed we were in the right hands. From that first moment, we were embraced with compassion and professionalism. I soon met Pam, who, to my surprise, was the CEO--and yet, she cared for my father as if he were her own. My dad is my world, and my goal was to keep him out of the hospital. With Pam's help, we accomplished that. For seven months, Pam gave not only expert wound care, but also genuine companionship and kindness to my father. Her warmth, patience, and consistent presence brought so much peace to both him and me. As his condition progressed and hospice became necessary--a completely unfamiliar and overwhelming path--Pam remained by my side, guiding me with unwavering support and grace. The team she has built is equally extraordinary. Katherine, the social worker, is another gentle soul whose guidance and comfort, provided calm through some of the most difficult moments. As I write this, my dad likely has only a day or two left on this earth. Though my heart is heavy, I feel deeply grateful for the love and care he received. People come and go in your life, but some leave lasting marks. Pam, and the entire team at Transition Care Telemetry, will always have my deepest gratitude for helping me give my father dignity, comfort, and love in his final chapter. Thank you--for everything. With love and appreciation, Pat Conklin

A friend told us about a person who works for TCT, Maylia, and gave me her number. I called…read moreinquiring about a caregiver for my mom. We had gone through a couple people and just didn't have the right fit. Maylia kept in touch and we set up a time for her to meet my mom, after which she let us know she had someone who she thought would work well with my mom. A meet and greet was set up with Henry and we agreed to give him a try. During this time, Maylia called frequently, including her days off to make sure all was working out well. I was not only impressed with Malia's diligence and thoughtfulness, but her going over the details of the paperwork so that my mom would understand. The caregiver, Henry, has turned out to be a terrific fit and Maylia continues to keep in touch. After dealing a few different caregivers and companies, I can honestly say that Maylia and Transition Care is top notch and can be trusted to help you & your family.

This is the best place to start a new change in your life a new job, helping our older adults ,…read moreEveryone in the office make you feeling happy and welcome to work there,feeling like home !! I'm really grateful for the guide and patience. If you are looking for a nice , good change to start a new job don't be shy and apply here , everyone can help you with all your questions and doubts!!

Thought it was well run but turns out one of their care givers was not honest. Disappointed to…read morelearn this.

We turned to Right at Home Care after my father had surgery and needed immediate support at home…read moreunexpectedly. It was our first time navigating this kind of service, and honestly, we didn't know what to expect. From the start, they moved quickly. They came out right away to assess the situation, made clear and thoughtful recommendations, and matched us with caregivers who were genuinely excellent. No scrambling, no gaps, they just handled it. Rebecca and Lauren managed everything on the care coordination side, and they were outstanding. Responsive, proactive, and easy to communicate with throughout the entire process. That kind of communication matters enormously when your family is stressed and trying to make good decisions fast. The caregivers themselves were professional, kind, and clearly knew what they were doing. My father was well looked after, and that peace of mind is hard to put a price on. If you're on the fence about whether a service like this is worth it, it is. We're grateful we found them when we needed it most.

We have been so pleased and so thankful for the team at Right At Home. We have worked with them…read morethis year since my father's health took a poor turn (he is a Veteran and he is able to get home health care through his VA benefits). We are very grateful that the VA connected us with Right At Home. They have been kind, understanding, and flexible with our schedule. They have provided great advice about Dad's care and we have always felt secure in their guidance. Rich from Right At Home has been the caretaker for Dad for the past months, and he has been wonderful to work with - he is calm, patient, and incredibly kind to both of my parents. He ensures that Dad gets his exercises done and we all feel so secure knowing he is there to help keep Dad safe. He (and all the Right At Home team) has been a true blessing!

Brad Larsen, the "president" is about as skeezy and honest as a snake. His caregiver drank alcohol…read morein my home while she was on the clock, she was verbally and physically affectionate to the point of not only being unprofessional , it was downright STRANGE. The "president " also came into my home when he knew that I wasnt home and went into my 88 year old ailing grandfather's room. He came to collect payment after I had disputed the cost due to the LACK of professional care, and proceeded to look for my grandfather's checkbook and write a check out to himself. My grandfather is on hospice care and taking numerous medications to keep him somewhat catatonic. Brad Larsen took advantage of his failing health and basically asked him to sign the check and then left. He is unprofessional, sneaky and preys on the elderly. I hope those who read this carefully consider what I am saying. Zero stars.

I recently started working at Homewatch Caregivers and truly love working here. The office manager…read moreDiana Metcalfe is very attentive to the client's needs, makes sure all the billing is done correctly, and works to make the clients happy. Brad does in home client evaluations to assess each client's individual needs and works to match them with the right caregiver. He does a lot of extra work too. In fact, a couple days ago he installed a shower bar in a client's home free of charge. Hands down this is the best in home non medical care around. Keep your healthy elderly family members happy at home instead of allowing them to decline in a nursing home.

EXCELLENT FACILITY - HIGHLY RECOMMENDED My brother in law…read moremoved into Ivy Park SJC five months ago and has absolutely LOVED his new home!!! The staff is highly competent, personable and exceptional in their care of residents, and without exception everyone who I have spoken with about their satisfaction in living there have been VERY VERY happy. We so appreciate having found Ivy Park SJC and sincerely thank the management and staff for all they do in creating such a caring community.

In June 2024, I contacted Ivy Park in San Juan Capistrano. I did this for a friend who is…read moreinterested in moving to an assisted-living facility. She likes San Juan Capistrano because it is smaller and less crazy than San Diego, where she has been living for over a year. The room rental price quoted at Ivy Park was within her budget and the facility was very nice, along with excellent food. My friend is a survivor of the 2018 Camp Fire in Paradise, and she has some mental- health issues (severe anxiety, etc.) because of that horrible experience. While touring Ivy Park, she met with the director for about 45 minutes and was upfront about her fire survivor experience and her mental health issues. Both the director and the sales person told her that they could help her and wanted my friend to move in ASAP. The sales person even e-mailed a video of the available room. The sales person drove over 200 miles (roundtrip) from Orange County to San Diego to go over forms and to collect a $2,000 deposit check. (The sales person also informed my friend that $4,000 would further be required before moving in.) At the end of the meeting, this sales person stood up and said, "You need to get out of here! If you don't, you could end up in a psychiatric hospital!" About two weeks before, Ivy Park told my friend that an "assessment" had to be done. They sent someone over from a local Ivy Park facility. Again, my friend was upfront about the fire and what she needed. The assessment person told her that they do not provide that kind of support. (This totally contradicted what the director and sales person had said.) The following week another "assessment" was required via telephone. While on this call my friend received another call from the director. He told her that he had changed his mind after reading her Kaiser medical files and since Kaiser could not help her, then they also could not. (We let Ivy Park access my friend's medical files because a TB test was required. I figured it might help and speed up the process if Kaiser sent a recent chest x-ray to the director. While requesting the x-ray, we also thought it might be a good idea--as a courtesy--to let the director also see her medical files. Her files and medical information, though, were used against her to reject her. What perplexes us, also, is the question: Why didn't the director request to see her medical files in the first place? This could have saved us all a lot of wasted travel time, aggravation, etc.) In summary, I am quite upset and angry that both the director and sales person promised to help my friend and let her move in. From the very beginning, my friend was upfront, truthful, and honest about what she is going through and her issues. She did not hold back any information and was looking forward very much to move in and be an Ivy Park resident. This only goes to show that these individuals will say and do anything to try and win a sale, regardless of what a potential resident's needs really are. The only positive thing I can add is Ivy Park did return my friend's $2,000 deposit, after numerous phone calls and text messages.

This review is long overdue! Keith and his wonderful caregivers truly made an amazing difference…read morein my life and the last 6 weeks of my 94 year old mother's life. I did not have a good experience with Hoag Hospice but having Keith right there, made all the difference and gave me the help I needed. He personally came and introduced each caregiver and they were amazing. I still keep in touch with a very special one. I could not have managed without Keith and his amazing team. I highly recommend them!

Amazing attentiveness in every way! Very personal service. Highly recommend! Everyone who has…read moreassisted us has confirmed the work they do really helps fill in the gaps.

Jane Mundt is a loving, caring, awesome person. She really does care about the people she helps…read morefind the care they need. My brother is nearly 100% disabled by Cerebral Palsy and I was looking to upgrade his level of care. Jane was totally on it. She understood what was needed, and we found a board and care that worked. I would wholeheartedly recommend Next Step Senior Care for any senior care that may arise. Jane is absolutely terrific, and she is most trustworthy. I would use her again if the need should ever arise again.

I can not say enough about the team from Next Step Senior Relocation LLC…read moreThey arrived at my sister-in-law's home at 8:15 with a team of five wonderful angels -2 movers and 3 packers. They were out the door in about 2 1/2 hrs and told me not to bring my sister-in-law to her new apartment in Mariposa Assisted Living until about 2pm . We walked in and everything was done. Furniture placed perfectly--cabinets filled - clothes hung --both TV"s working (thanks to guys from Mariposa) It was a painless move for my 94 year old sister-in -law . Their compassion and thoughtfulness to her feelings made this as stress-free as possible. Thank you to Lauren Light and her Fantastic Team R. Cohen