Do not place anyone you love or care about in memory care. They could not account for 6 falls my…read moreparent had in 2 months. My parent left that facility with multiple bedsores and a severe urinary tract infection. Only cared about increasing prices for services that were not rendered. Management staff need to work on the same page.

Received from the director. ENOUGH SAID I'm the daughter and this behavior is consistent. One…read morecall per day for maybe 5 minutes is not much of an ask given the cost of the facility. I just have to pass this to her guardian ad litem. There is a special place in hell for these caregivers. The judge is going to LOVE them. Isolating someone with dementia is elder abuse. If you are having the same elder abuse issue. The below commission should help. If you are having the same issues, you can reach out to this office. California Department of Social Services Community Care Licensing Division (CCLD) This is the official regulator for assisted living facilities in CA. Regional Office (covers Mission Viejo / Orange County): Office: Orange County Regional Office Phone: (714) 703-2800 Complaint Hotline: (844) 538-8766 (statewide complaint li Subject: Urgent: Communication and Welfare Concerns - Vickie Martin Dear Jeremiah and Nina, I am writing regarding my mother, Vickie Martin, in the memory care unit. I am increasingly concerned about the lack of communication. I called three times yesterday and twice today without a response. This is especially troubling given that in the past, when I did not hear from her for several days, I had to request a welfare check. We had previously agreed that staff would assist my mother with phone calls, and I was hearing from her every other day. More recently, I was told I should call daily and that someone would return my call. That has not been happening. My mother requires assistance to dial the phone, so I am fully dependent on your staff to facilitate communication. When I cannot reach her or receive a callback, I have no way of knowing if she is safe or well. I need a consistent and reliable communication plan in place immediately. At a minimum, I am requesting: A guaranteed daily update (even brief) if I am unable to reach her Assistance for my mother in making or receiving calls A designated staff contact responsible for ensuring follow-through Please let me know how you will address this today. I appreciate your prompt attention to this matter. Sincerely, Suzanne Martin -- Suzanne Martin PhD (203)249-8535 Jeremiah Goodwin 8:17PM (17 minutes ago) to Nina, me Suzanne, we are under no obligation to communicate with you directly or facilitate a conversation between you and your mother. Any requests can be submitted in writing by your mother's designated Power of Attorney. If you chose to involve your legal counsel, as you have indicated in the past, all future communications will be directed through our respective attorneys. Sincerely, Icon Description automatically generated Jeremiah Goodwin Executive Director Atria Del Sol 23792 Marguerite Parkway | Mission Viejo, CA 92692 W: 949.458.1176 C: 949.922.3403

The hardest decision about my recent move to California was uprooting my independent 90 year old…read moremom, and taking her cross country.I was familiar with Heritage Pointe and knew she would love it! Hertiage Pointe is beautiful! It has everything from a hair salon to a pool. My mom loves the food and bragged about the BBQ that she just went to, she said everything they do her is wonderful! To see my mom happy, cared for , is the best peace of mind! I really want to Thank all dining staff for being so kind, Heather is a godsend, receptionists are so helpful and maintenance we appreciate you all! I can not say enough good things!, Thank you to everyone at Heritage Pointe!

When my sister could no longer care for her small house due to her…read moresevere back pain, she decided an assistant living facility would be her next best move. And luckily she chose Heritage Pointe. What a great place! The caregivers are so kind and knowledgeable and hard working. The management is committed to exceptional care. On move in, the staff arranged and rearranged, hung, moved, catered. They painted the apartment to the color of her choice. There is weekly sparkling housekeeping and one day laundry service. There are all levels of care from independent living to memory care. She needed help with showering and dressing. But in addition, someone would always pop by to check on her in the morning, make up her bed and set a small breakfast. And they checked on her all day. Always going the extra. There is plenty to do. There is a pool, a movie theatre, a workout room with personal trainers , an on-site physical therapist, a library, classes, lectures, guest speakers and performers, happy hour, a piano lounge, a hair salon, transportation to all of the local shops and conveniences and a coordinator to arrange a driver for doctor appointments. There are three meals in a lovely dining room. The staff and the residents are very friendly and make sure that a new arrival is introduced to and assimilated into the community and she made what became close friends In a medical emergency, Provident Mission Hospital which is a Level2 trauma center is only one mile away. In addition, Heritage Pointe offers accelerated care in their Sage Unit. We, her family, are so grateful for the loving, expert care she received in their beautiful surroundings

Although my mom's stay at the Royal Inns was short, she received the very best treatment from the…read morestaff. Choosing this home was the best decision we could have made. We highly recommend this beautiful home.

They are fantastic!" So helpful and I put my faith and trust in them to care for my mother…read more Madison is awesome and so is Mariannia. The owner director Alan Shelley is hands on. And takes the time to play a game of cards or just sit and talk to the residents at Royal Inns 1 and 2. I would highly recommend them for you're family member 100%.

Rita Lyn and her team at Lotus Senior Care are wonderful caregivers to the elderly, at every level…read moreof care required. My mother recently passed at the age of 99 years; her last few years were at the Lotus facility in Mission Viejo. She entered their care at the height of COVID. They kept her safe, drove and waited in the long line to get her vaccinated when it became available, and were vigilant throughout that period. My mother was physically able and mentally acute for much of her 5 years at Lotus. From her first day when she was very resistant to the idea of moving in to her last days in hospice care, Rita and the caregivers showered my mother with love, attention, companionship, and gentleness, even when she wasn't her best self. As she became frail mentally and physically, they continued to provide her with wonderful care. Rita kept me apprised of the changes in my mother's abilities and offered advice and wisdom on how to navigate the process. From the monthly photo newsletters to written communication to outdoor time to arranging for haircuts, manicures, exercise, and crafts - I was confident that my mother was getting the best care possible. They were attentive and knew when she needed extra medical care and explained what was happening and her options. Rita and her team have excellent relationships with medical professionals, so Lotus residents get timely responses when needed. The facility is beautifully maintained and landscaped, and the interior is clean and bright with charming decorations rotated monthly. Families and friends are welcome to visit in the cheerful sitting room or common room. The environment is warm and pleasant. Meals are healthy and attractive, and served communally in the dining room for most residents. With 5 rooms and 2 caregivers 24/7, care is individualized and everyone receives the attention they need. Lotus Senior Care gives peace of mind to families, and most importantly, it gives loving care to its residents.

My dad was at the Huntington Beach location and received the best of care!…read moreThe staff was always polite, the facility was always clean and my dad said the food was gourmet! My dad was there for 3 years and never complained and I never worried about his care. I would recommend Lotus Senior Care to anyone who is looking for a clean, safe place for their loved one.

I wanted to post about the Senior Living Place my Mom is at. Once again, I was brought to tears by…read morejust how special this place is. Today is my Moms 85th birthday and she felt like royalty. They set up the decorations and hosted a special dinner for her with several lady friends that live there. They even made margaritas for the group. If anyone has any interest or questions please feel free to pm me. The place is called Morningstar Senior Living and it's right by the Mission Viejo Mall. I could go on for days about all the activities they do. To me what truly makes the place extraordinary is how kind and loving they are to my mom. They genuinely love her. If anyone is looking for a senior living/ assisted living/ memory care place, I highly encourage you to go on a tour. My mom truly couldn't be happier.

Nothing short of exceptional comments for Watermark. The staff, the facilities food attention and…read morecleanliness. Care is taken at every step. We are very happy my mother-in-law chose Watermark for her senior years. Steven was instrumental in her transition and we really appreciate his professionalism.

Horrible place for seniors to live. It's pretty new so very nice and that is deceiving. They are…read moreunhelpful, get mad if you put cameras in serior apartment saying their staff doesn't want it. They have little to no activities and some they do have are super inappropriate like boxing bc the activities director wanted to hire her son. The food is beyond terrible. Things get stolen left and right. Nothing they tell you when you go look at the place I is true. They refuse to give a second key to family members even with power of attorney. They aids just sit their talking Spanish to each other and talking about the patient. (They didn't know I understood) instead of caring for patient. The aids then complain if your loved one pushed their call button to much and they share a lot of their complaints with your lived ones which gives them anxiety: even when asked not too they still made a 100 year old women severely anxious about everything all the time. Stay far far far away from this place.

We've had the best experience with Aspen Villa in caring for a relative with late stages of…read moredementia. Our aunt was previously placed at another facility (Regency Grand) and experienced so many falls from lack of oversight and care. Once we moved her to Aspen, her physical condition improved, she smiled and laughed more, and she even gained the weight she lost! We highly recommend Aspen for anyone looking for the right care for their loved ones.

We are so blessed to have my 91 year old grandmother in the hands of such caring and devoted…read morepeople. Maryam is an angel. My grandma has never looked more serene and wouldn't even leave the Thanksgiving feast at Aspen to come to ours... She used to make the caregivers that lived with her cry, bit of a sharp tongue, but at Aspen, none of that.

Called the number listed with no answer or return call. After hearing Great things about how this…read morehome was levels above the rest, it seems to be under new ownership. As the above Reviews say, I too heard great things about Scott, and Lisa. After speaking with a few people, it's in the process of new ownership, and is not what it once was.

I recently had the opportunity to volunteer at Soleil, Senior Living and I am extremely impressed…read morewith the compassionate care and positive experience that this facility gives their residents, the family of the residents and the staff. It is a very supportive, gentle and friendly environment. I'm thankful for the privilege of getting to see first hand the amazing service and care that Soleil provides. It's comforting knowing that we have a safe, professional, kind and local facility for our families care when needed, during difficult times due to life's challenges.

Queens Home was fantastic & so caring. I only wish I had moved my mom there months earlier.read more

My brother and I did not want to use an in-home facility at first but it was the best option for my…read moreaunt as she needed 24 hour care and assistance. Meeting with Kathy gave us a level of comfort that our aunt would be well taken care of. This is an understatement as the entire staff is amazing and caring. They were informative of any changes or needs for our aunt and the house was always full of smiles. We always felt welcomed and found our aunt happy (even when she was not sure where she was). We would recommend Kathy and her incredible staff to anyone looking for a care solution for a loved one.

I want to thank everyone at Pioneer Health Care for taking such good care of my husband. I…read moreespecially want to thank Vanessa and Tiffany for their help. I want to give special thank yous to the caregivers, especially; Andrea, Suwanto/Jun, Ray and Leon. Thank you to all at Pioneer Home Care, Sharon

Professional service at great value! Our family have been using their services for years and have…read moreno complaints ever since. They are the best in OC.