My mom has been at Ivy Park Mission Viejo for three years. She loves it there. The staff is great…read moreand truly cares about my mom. Finding an assisted living location for a parent is one of the hardest things I've ever done. But this Ivy Park location truly cares about making the resident and the family feel safe and comfortable.

My 96 year old mom has been at Ivy Park, in Mission Viejo, for three years and I am so pleased with…read morethis facility. My favorite aspect is the incredibly caring and professional staff. Everyone I've come in contact with loves their job snd care deeply about the residents. The caretakers, med techs, restaurant staff, receptionists and the director are so accommodating and considerate. They prioritize the residents above all else and are very communicative with the extended family. I highly recommend this facility,

Very unprofessional and not helpful at all with giving advice. The person I talked to from this…read moreorganization hung up on me.

Placing our beloved father into assisted living was a very difficult decision. After months of…read moreendless research we found Arbor View. Mark and his remarkable family run this operation and treat each resident as a member of their own. The home was very nice, clean, peaceful, and the care givers were absolutely amazing. We are forever grateful to them for giving our father the best quality of life. From the moment our father went to Arbor View until the night he passed he was provided the utmost professional and personal care. Each day we visited we asked dad if he liked where he was, and every time he said yes, he was very comfortable and relaxed. From the bottom of our hearts we thank Mark and family for their exceptional care, and support since dad has passed. Your professionalism and grace has lifted us through the most difficult chapter in our lives.

My father has been living at Sunrise of Mission Viejo for nearly four years. The facility itself is…read morehomey, comfortable, and clean, and the cost is lower than most of the other facilities I toured. But the real stars are the people who work there. The staff is kind, caring, and immensely helpful. Most importantly, they treat the elderly residents with respect. I'm especially grateful to Tisset Domingo, the Executive Director. She goes above and beyond for the residents and their families. If you are considering an assisted living facility, look no further!

My family is thrilled to have my brother live at Sunrise of Mission Viejo since 2010. The…read moreaccommodations provide us peace of mind. Given how much he loves this community, my family couldn't be happier! Sunrise commemorates the major holidays as Mother's Day, celebrated this morning. We rejoiced. I 'take my hat off' to the warm, inviting, and insightful staff!

The hardest decision about my recent move to California was uprooting my independent 90 year old…read moremom, and taking her cross country.I was familiar with Heritage Pointe and knew she would love it! Hertiage Pointe is beautiful! It has everything from a hair salon to a pool. My mom loves the food and bragged about the BBQ that she just went to, she said everything they do her is wonderful! To see my mom happy, cared for , is the best peace of mind! I really want to Thank all dining staff for being so kind, Heather is a godsend, receptionists are so helpful and maintenance we appreciate you all! I can not say enough good things!, Thank you to everyone at Heritage Pointe!

When my sister could no longer care for her small house due to her…read moresevere back pain, she decided an assistant living facility would be her next best move. And luckily she chose Heritage Pointe. What a great place! The caregivers are so kind and knowledgeable and hard working. The management is committed to exceptional care. On move in, the staff arranged and rearranged, hung, moved, catered. They painted the apartment to the color of her choice. There is weekly sparkling housekeeping and one day laundry service. There are all levels of care from independent living to memory care. She needed help with showering and dressing. But in addition, someone would always pop by to check on her in the morning, make up her bed and set a small breakfast. And they checked on her all day. Always going the extra. There is plenty to do. There is a pool, a movie theatre, a workout room with personal trainers , an on-site physical therapist, a library, classes, lectures, guest speakers and performers, happy hour, a piano lounge, a hair salon, transportation to all of the local shops and conveniences and a coordinator to arrange a driver for doctor appointments. There are three meals in a lovely dining room. The staff and the residents are very friendly and make sure that a new arrival is introduced to and assimilated into the community and she made what became close friends In a medical emergency, Provident Mission Hospital which is a Level2 trauma center is only one mile away. In addition, Heritage Pointe offers accelerated care in their Sage Unit. We, her family, are so grateful for the loving, expert care she received in their beautiful surroundings

If you're reading yelp reviews of SNF's, I feel for you+yours and sending all my good energy to the…read morefamily. Secondly, you probably already know that almost all of these facilities suck and are many flavors of sketchy. NOT this place. The Orchards gives off a whole different and positive vibe from the start when you walk in the main entrance. Everything is clean, actually clean, even the patient bathrooms, closets, behind the doors, everywhere is clean. The ratio of staff to patients is SO MUCH better than other facilities my family member has been too. I believe there's maximum 50 patients. The bedrooms are next level. They have 4-5 options ranging from a shared room with two people, to completely private with your own bathroom and living room/lounge area, obviously at a higher price point. But even the shared bedrooms are awesome as they have a closet/cabinet that divides the room, not just a sheet. Makes it so much better to have that division. ***Most importantly the Rehab staff is AMAZING!!!*** The amount of effort and thought they put into the individuals rehabilitation program is far greater than any other facility we have been to. They aren't trying to milk the process and allow people to just sit doing non productive activities just so they can bill for it. They're constantly assessing and evolving the game plan as they go. 10/10 best team of therapists. hands down. bar none. The staff communicates extremely clearly and reach out if they have pertinent info in regards to my family members health, progress, and well being. Which is something I've never experienced, usually I have to track people down and it's like pulling teeth to get answers or info. The food is good, and comparably to other places it's the best menu I've seen. Don't get me wrong it's not gourmet living but they have solid options. When you see a plate of food, it actually looks a cooked meal, not school lunch slop. They also have off menu items like sandwiches and what not if your family member is a picky eater. If you got this far in my Mega novel of a review then you obviously are deep in the process and looking for answers. Again, sending you all my good energy and if you can get your family member into The Orchards, don't hesitate and end up in another depressing SH**hole, pull the trigger and give your family member the best chance at success. Much love -Rich

My mother spent two weeks at The Orchards for rehabilitation after breaking her hip, and we could…read morenot be more grateful for the outstanding care she received. Every single staff member was wonderful and truly went above and beyond. Sara K, Elizabeth (Liz), and Dee were exceptional--compassionate, attentive, and always making sure my mom felt cared for and supported. Heather, Fiona, and Lisa were equally amazing in PT and OT; their expertise, encouragement, and dedication played a huge role in her recovery. Our only regret is that we can't return on a private-pay basis to continue PT/OT, because my mom left stronger than when she arrived. Thank you to the entire Orchards team for your kindness, professionalism, and exceptional care. We highly recommend The Orchards. Thank you again!

I wanted to post about the Senior Living Place my Mom is at. Once again, I was brought to tears by…read morejust how special this place is. Today is my Moms 85th birthday and she felt like royalty. They set up the decorations and hosted a special dinner for her with several lady friends that live there. They even made margaritas for the group. If anyone has any interest or questions please feel free to pm me. The place is called Morningstar Senior Living and it's right by the Mission Viejo Mall. I could go on for days about all the activities they do. To me what truly makes the place extraordinary is how kind and loving they are to my mom. They genuinely love her. If anyone is looking for a senior living/ assisted living/ memory care place, I highly encourage you to go on a tour. My mom truly couldn't be happier.

Although my mom's stay at the Royal Inns was short, she received the very best treatment from the…read morestaff. Choosing this home was the best decision we could have made. We highly recommend this beautiful home.

They are fantastic!" So helpful and I put my faith and trust in them to care for my mother…read more Madison is awesome and so is Mariannia. The owner director Alan Shelley is hands on. And takes the time to play a game of cards or just sit and talk to the residents at Royal Inns 1 and 2. I would highly recommend them for you're family member 100%.

My mother moved into Augustin Gardens in Mission Viejo on her 100th birthday, and she was blessed…read moreto spend the next three years there surrounded by exceptional care, love, safety, and kindness. From the very beginning, Tyana and her staff treated my mother like family. The home was always immaculate, peaceful, warm, and welcoming. Every detail of her care was handled with compassion, dignity, and genuine affection. Knowing she was safe, comfortable, and truly cared for gave our entire family enormous peace of mind. They do a beautiful job at the holidays celebrating with all the residents.  And when we came to visit, they always made sure they made space for us, so my mother could enjoy time with me, her grandchildren and great-grandchildren. These were some of the happiest years of her life, and we will always be grateful for the extraordinary people at Augustin Gardens. I only wish we had found this wonderful home sooner. Without hesitation, I give Augustin Gardens and Tyana my highest recommendation to any family looking for loving residential care for someone they cherish.

There is so much to say. Augustine Gardens truly treated my mom like a Queen. The owner and staff…read morewere absolutely incredible. It was the perfect home for my mom. The cleanliness, attentiveness, love and support made it complete for my mom. My mom's needs were fulfilled beyond our expectations. The quality of the place far surpasses anything we had experienced. After a few years sadly my mom passed. This place will always be in my heart that my mom was treated comfortably and lovingly. We were blessed that my mom was very well taken care of.

Nothing short of exceptional comments for Watermark. The staff, the facilities food attention and…read morecleanliness. Care is taken at every step. We are very happy my mother-in-law chose Watermark for her senior years. Steven was instrumental in her transition and we really appreciate his professionalism.

Horrible place for seniors to live. It's pretty new so very nice and that is deceiving. They are…read moreunhelpful, get mad if you put cameras in serior apartment saying their staff doesn't want it. They have little to no activities and some they do have are super inappropriate like boxing bc the activities director wanted to hire her son. The food is beyond terrible. Things get stolen left and right. Nothing they tell you when you go look at the place I is true. They refuse to give a second key to family members even with power of attorney. They aids just sit their talking Spanish to each other and talking about the patient. (They didn't know I understood) instead of caring for patient. The aids then complain if your loved one pushed their call button to much and they share a lot of their complaints with your lived ones which gives them anxiety: even when asked not too they still made a 100 year old women severely anxious about everything all the time. Stay far far far away from this place.

Do not place anyone you love or care about in memory care. They could not account for 6 falls my…read moreparent had in 2 months. My parent left that facility with multiple bedsores and a severe urinary tract infection. Only cared about increasing prices for services that were not rendered. Management staff need to work on the same page.

Received from the director. ENOUGH SAID I'm the daughter and this behavior is consistent. One…read morecall per day for maybe 5 minutes is not much of an ask given the cost of the facility. I just have to pass this to her guardian ad litem. There is a special place in hell for these caregivers. The judge is going to LOVE them. Isolating someone with dementia is elder abuse. If you are having the same elder abuse issue. The below commission should help. If you are having the same issues, you can reach out to this office. California Department of Social Services Community Care Licensing Division (CCLD) This is the official regulator for assisted living facilities in CA. Regional Office (covers Mission Viejo / Orange County): Office: Orange County Regional Office Phone: (714) 703-2800 Complaint Hotline: (844) 538-8766 (statewide complaint li Subject: Urgent: Communication and Welfare Concerns - Vickie Martin Dear Jeremiah and Nina, I am writing regarding my mother, Vickie Martin, in the memory care unit. I am increasingly concerned about the lack of communication. I called three times yesterday and twice today without a response. This is especially troubling given that in the past, when I did not hear from her for several days, I had to request a welfare check. We had previously agreed that staff would assist my mother with phone calls, and I was hearing from her every other day. More recently, I was told I should call daily and that someone would return my call. That has not been happening. My mother requires assistance to dial the phone, so I am fully dependent on your staff to facilitate communication. When I cannot reach her or receive a callback, I have no way of knowing if she is safe or well. I need a consistent and reliable communication plan in place immediately. At a minimum, I am requesting: A guaranteed daily update (even brief) if I am unable to reach her Assistance for my mother in making or receiving calls A designated staff contact responsible for ensuring follow-through Please let me know how you will address this today. I appreciate your prompt attention to this matter. Sincerely, Suzanne Martin -- Suzanne Martin PhD (203)249-8535 Jeremiah Goodwin 8:17PM (17 minutes ago) to Nina, me Suzanne, we are under no obligation to communicate with you directly or facilitate a conversation between you and your mother. Any requests can be submitted in writing by your mother's designated Power of Attorney. If you chose to involve your legal counsel, as you have indicated in the past, all future communications will be directed through our respective attorneys. Sincerely, Icon Description automatically generated Jeremiah Goodwin Executive Director Atria Del Sol 23792 Marguerite Parkway | Mission Viejo, CA 92692 W: 949.458.1176 C: 949.922.3403