I am the Treasurer of the Lake Harbor Estates HOA Board of Directors in Tennessee, overseeing a 100+ home community. We hired Associa to manage our HOA, but our experience was very disappointing. We encountered repeated billing discrepancies, difficulty obtaining accurate financial reports, and ongoing issues with invoices and budgets that required extensive follow-up by our volunteer board. Some vendor payments were delayed despite multiple requests. Despite our repeated efforts to resolve these problems, the issues persisted. When we decided to terminate the management agreement, Associa initially insisted on a six-month cancellation fee. After escalating to senior corporate leadership, they ultimately agreed we had valid grounds to terminate for cause and refunded the withheld funds. HOA boards should carefully evaluate management companies before signing a contract and ask detailed questions about billing, financial reporting, and administrative procedures. read more

Read all of their reviews . OMG read reddit info HORRIBLE BEYOND WORDS Left flood victims without communication no response from on property gas leak Run from properties under their so called management ZERO STARS read more

The 1 star rating is only chosen because it is the lowest that can be given. The true rating deserved for our HOA experience with Associa would be in the negative digits. I am an HOA Board Member who "inherited" Associa's contract from a previous Board. This company was a total failure, in my opinion. Associa will give you a low "monthly management fee" but that doesn't cover much at all. Whatever you do, don't sign "Exhibit A" because they use that as blanket agreement to be able to charge extra fees and, in our experience, you don't receive valid explanations for these extra fees. Many months, our monthly expense for Associa was 50%-100% above the monthly management fee. Other examples of the poor service: Our insurance bills were paid late twice by Associa; they charged US for the late fee for their negligence; they took money from our account for filing a lien on a property- which was never filed. When discovered by our HOA Treasurer and we were due a refund, it took months of haggling for them to reimburse us. When our contract ended, it took over 2 months for them to give our HOA the significant remaining funds in our account with Associa - and then only after we contacted 7 people on their senior executive team to get involved. Even then, it took longer than it should have. Our homeowners also reported many mistakes in recording HOA dues, etc. These are only a few examples of the mismanagement, mistakes, and weekly struggles with Associa - there are many more. I suggest any HOA stay as far away from this company as possible. read more

Dealing with Associa has been a nightmare. I've been dealing with an ongoing leak caused by an exterior vent, and despite multiple attempts to get it addressed, the issue remains unresolved by this HOA. It's been over a month and I was told they won't reimburse me if I handle the repair on my own, yet they continue to stall and offer no resolution. Our community manager Jessica continues to post routine updates on the TownSq platform as if everything is fine in our community and completely avoids any direct communication with residents. Check out the other reviews, Associa is known for this nonsense. You pay them monthly and there's still a complete disregard for homeowners and a lack of transparency across the board. If you're considering Associa for HOA management, I strongly suggest looking elsewhere. read more

I have complained about this ridiculous company to them directly on multiple occasions (they never replied), filed a complaint with the Better Business Bureau (they never addressed my issue), and had to go around our current Community Manager just to find someone on our HOA Board who would talk to me about a current issue. They have filed violations against me for rules that do not exist in our governing documents, granted me approval for changes to my property to then decide years later to revoke permission without any rationale listed, continue to threaten me with fines, have previously sent me bills I had already paid, and they change Community Managers every year who bring their own interpretation of our neighborhood's rules. I have ZERO positive things to say about Associa. ZERO. They are absolutely a joke of a company. read more

REPLY TO HOA COMMENT: I did reach out the email below. As always, I didn't get ANY replies about my case. No call, no email. Nothing! I live in a townhome. Associa is our HOA. Due to HOA maintenance negligence, the ceiling in my utility room outside collapsed after it was repeatedly leaking after heavy rains. They had the roofers out, and they determined that the gutters were backed up, which caused this leak. Morgan Buford from HOA responded that they would clear the gutters but I'm responsible for the interior repairs. How is it fair? They caused the damage and now they don't want to take the responsibility. They told me to involve my home insurance, but why do I have to have it repaired if I didn't cause this damage? I called the HOA hotline and opened a case. But they said they would reach out to the management, who I already talked to and who eventually stopped replying my emails. And the hotline said that if the management doesn't help, there is nothing much they can do. My insurance won't even cover it, because since I have HOA, my policy is considered condo so my home insurance won't cover anything related to exterior, weather, or roof. Either way, this HOA is refusing to take responsibility for their damage! And to this day, the gutters haven't been cleaned. They did trim a big tree next to them, though. I will have to take them to court if I have to, but I'm really trying to resolve it the peaceful way, which I outlined many times. I hope someone reaches out and offers a resolution. Alisa Cortez. read more

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We've had 5 "community managers" in 14 months. We've had 2 major data breaches at the fault of Associa and then another one just a month ago. We've have homeowners accounts rack up hundreds in fees due to errors. We've had communication completely just "cancelled" and not mailed out. We've had dishonesty, unprofessional communication, and complete mismanagement of not only our community, but others within our community. We've had the community manager issue fines that don't even exist in our documents. We've had community managers say they do things and don't. We've had incorrect financials they refuse to even address. Instead of just doing the job they are paid to do - this company will fight you, apologize, and still not get stuff done for your community until you threaten them. They do not respond, their property managers cannot even write an email without grammatical errors, and they cannot go one month without financial errors on our account and homeowner's accounts. It is appalling to call them a professional service. But the worst, is when they threatened to steal from our homeowners and remove funds they weren't legally entitled to. I would not recommend this company to manage my laundry, let alone my HOA and financials. read more

Awful!!! Mary only tried calling me back once to speak with me about getting more information. And, because I wasn't available and at work, they closed my claim. I did in fact call her back the next morning after she contacted me and it went to voice mail. I left a message advising her of of my hours of availability and to please call me back and come to find out today that the close my claim. ASSCCIA OF TENN IS ONE OF THE WORST HOA'S I have ever dealt with. They are not for their customers. They are only out to take your money! This was about an issue involving our landscaping.. read more

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No communication, spotty and bad service..no way to speak with anyone on charge..website is not user friendly..most of us would pay a larger maintenance fee to have better service....do not recommend. Our neighbor is looking tacky, cars parked on sidewalks, cars parked against the flow of traffic, yards uncut for long periods, trash on lawns and trashcans left on the streets, etc read more

If I can give less I would. The worse HOA association ever!! I missed a board meeting due to work and requested the minutes from the meeting and the roster and have been getting the run around for a month. If your board members didn't take minutes, just let me know, they don't do their job anyway. They also said I have to pay to get the information i requested. I pay dues, why do I have to pay for meeting minutes? HOA association ever!! I missed a board meeting due to work and requested the minutes from the meeting and the roster and have been getting the run around for a month. If your board members didn't take minutes, just let me know, they don't do their job anyway. They also said I have to pay to get the information i requested. I pay dues, why do I have to pay for meeting minutes? read more

I can't get anyone to take action about our neighborhood complaints . We have made multiple request about lawn care and no one responds. The previous lawn car providers damaged several properties in my neighborhood with the reckless grass cutting . They have allowed people to turn the guest spaces into personal parking spaces . Someone named Morgan oversees our area but will never take action over any concerns we have. This is by far the worst HOA possibly in Nashville. We are pushing it on get rid of them from overseeing our property. read more

Our HOA no longer has Associa as our property managers, I have used this website to express my dissatisfaction before but every time I look at the dying landscaping I get frustrated all over again. It was on this website that Associa Customer service responded, and again NEVER followed up. As a homeowner it is frustrating that a management company that is paid to manage cannot do that. Our community has only 14 homes, should have been much simpler. If there is a choice, skip this company. read more

Associa does a great job as property management. Their president is intelligent and experienced. She is willing to step in when needed. Our property manager is professional and knowledgeable. Dues are less than I pay elsewhere. read more

Lived in Bradburn Village (townhome/condo) for 17 years. They have repeatedly raised our dues (or tried to), never provide answers or responses to posts on the community website, and provide no amenities(lawn care and trash pick-up does not warrant 103/month). Now, we are being assessed an additional fee of $250 due in a few days because the property insurance company (paid by association) has dropped us because of too many claims. Plus, at the beginning of June, our monthly dues will be raised to cover the costs of the new insurance. But, I am glad to hear that the HOA is moving to bigger offices in Brentwood-one of the most expensive areas for office space. USELESS! Let's see if I get the response that everyone else's comments elicited - a fake apology and the "we would like the chance to address your issues...." read more

Would leave zero stars if I could. I was supposed to close on my house last week but can't because they refuse to give the lender the documents they requested and paid for over a month ago! Every time someone called we'd be told it was "escalated" but then they wouldn't do anything. They are seriously messing with peoples personal lives and well-being!! Terrible company! This is beyond requesting them to fix my fence for over 6 months now and nothing has been done. read more

This is a joke of a company. If not a front something. My neighbor was allowed to rent a digger and build an entire playground in his backyard. They sent people out after multiple phone calls. Admitted it was a huge issue. Erosion now means our fence needs replacing. They've done nothing. Now they fined me for going 7 days without mowing my yard? When I had covid? 7 days? This company exists for 1 reason. To extort and blackmail people for money because of violations. Need help? Goodluck getting someone on the phone. Get fined? Immediate answer. Staff your help lines atleast as much as billing read more

I feel very strongly about educating others about not renting from Associa TN. I have owned properties, had tenants and rented several properties in my life. I have never been treated so disrespectfully from a rental company. Here comes the long story: I wrote "Thank you for the information. If we do intend to move out, could we have July prorated? We are looking at possibly the weekend of July 19." Their response "It will be pro-rated as long as the notice is given 30+ days." My response "I am writing you to give notice of vacate. We will not be signing a yearly lease. We would like to prorate the month of July to adequately fulfill our 30 days notices. We are looking for a July 21st move out date. Please let me know what else we will need to do at this time." No response... requiring a follow up email and ended up with this response "I have forwarded your notice to vacate to your property manager. Thank you!" All above correspondence was done on the 10-12th of the month. I received noticed weeks later (TWO DAYS before rent was due) that they would not honor the prorate because despite what their employee communicated about the 30 days notice, all notice has to be done on the 1st of the month. So now we are stuck having already signed a new lease. We are losing out on $500 when we are currently saving for a wedding in just a few short months. This is completely inappropriate and when I brought it up to the property manager she treated me as if I was ignorant. She refused to take ownership of the situation. Had my original email which was forward to the property manager stating July would be prorated had been responded to with, 'HEY just wanted to let you know this date would not have been eligible for prorating' then I would have never continued to sign a new lease. Mistakes happen. But the lack of attention to detail is only worsened by the absence of empathy and accountability. I did not receive any type of apology for wrong doing until I asked for one. It is for this whole situation and their overall disorganization/poor communication throughout our entire tenancy I would stay far away. (and if you are wondering, I did reach out to corporate headquarters who just gave me a phone number to someone who never returned my calls over 3 weeks, still haven't heard back) read more

This has got to be the worst Property Management company. I've lived in my new housing community for only 1 year and it's been hell. If I would've known that Ole South was dealing with this lazy company we would have never purchased from them. Our landscape is barely touched, they allow renting when it's suppose to be against HOA rules (yes their own rules), trash pickup can be hit or miss. They'll pick up the trash but leave trails of it in the street like it's ok. Our appointed community manager Morgan Buford isn't any better. The community voices their concerns and she does nothing. We pay money every month for literally nothing at all. Currently the community is dealing with a dumped couch on the side of a neighbors house.. it's their couch they just decided not to dispose of it. It's been here for weeks and Associa will not take any action. and yes our community manager Morgan has been notified by multiple residents but yet nothing. read more

Associa Tennessee - Dumpy couch in my community Bradburn Village Way - Property Management Near Me - Brentwood, Tennessee

Had I known that Associa had so many negative reviews I would not have purchased my home under this management company. I am very unhappy and would not recommend to anyone. My community pays so much in HOA fees and yet nothing is being done to preserve/increase the property value. We are on our third Community Manager and she is unresponsive to calls and e-mails. There is no consistency and no follow-through or enforcement of community rules. It's frustrating, because more affluent neighborhoods never have these issues. Associa is truly a nightmare and tensions are high in my community because of poor/lack of service. read more

Associa has been our management company for about one year now, since then we have seen a dramatic decline in the quality of services, we receive in our community. We have landscaping not being take good care of (weeds are tall, garbage scattered everywhere, grass not cut, tenants have to hire other vendors and pay extra for certain landscaping services even though we are already paying pretty high monthly HOA fees), the termite traps have not been refilled for years, we have ants and roaches inside condos and pay for extermination extra as well, as spraying outside against insects has not been done for many years either. The complaints against other neighbors not obeying the bylaws are not being addressed (smoking illegal drugs inside the condos, making loud noises during quiet hours, a broken vehicle on the premises blocking a parking spot which should be towed as per bylaws is still there for more than a month now even after multiple official complains by several community members to local Associa manager Kristen Kozik). In addition to that I have been waiting for the front door replacement since I purchased my condo 3 years ago and still not sure when it will be repaired (a very bad job was done by vendor when replacing it). I have been paying HOA fees regularly, but other than doing bare minimum (like water and garbage services), I do not seen anything done for my community, which is a shame in my opinion. The HOA fees were recently increased and the quality of services are being in decline. Kristen Kozik does not seem to see the real situation at the community completely ignoring official complaints and scheduling house pressure washing when we have much more serious issues mentioned above to address read more

Currently dealing with a foundation issue where I was told on November 7th by Joseph Waldron the Community manager at the time that the foundation company would be out in 24 hours and the board would be provided a quote to the board to progress things forward. None of my calls to the HOA were returned and all my emails from that point have taken 2 weeks before I receive a vague response or simply no response at all. Finally during the first week in January they sent a foundation inspector to the home. They only finally sent someone out after I left a voicemail that I would be in there office by end of week and after I submitted unfavorable reviews about their company online. It is now FEBRUARY 25th and still NO WORK/REPAIRS have been completed and I am still being given the run around about "We are working to get more bids" with no clear date, timetable, or anything substantial while I have a foundation issue and possibly toxic mold in my home as a result of their ongoing negligence. Keep in mind that I never missed or been late or short on a HOA payment, but I have been left in a bad situation for 3-4 months with potentially toxic mold in my home, a major foundation issue, and no true guidance, concern, or support from this HOA. read more

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I'd give them no stars if I could. I own a condominium in the Lake Forest complex. In November of 2018, I put in a work order to have the foundation of my condo repaired. One side of my condo has a noticable tilt and a LOT of interior walls are showing large cracks. The grout was just repaired in my master bathroom and it's begging to crack again. I pay $135 per month for HOA fees. It is now April of 2020, and I have still yet to hear from ANYONE at associa. For spending that much money on a monthly basis, we have absolutely NOTHING to show for it. No picnic area. No community pool. No park. No playground for the kids. The only thing our money is used for apparently is to hire guys to cut the grass for 4 months out of the year, and garbage pickup. To make matters worse, I lost my job back in February due to COVID-19 restrictions, and they keep charging me late fees and a lien on my condo and they keep on adding any kind of fee they can when I'm currently struggling to keep the lights on and myself fed. Associa of Tennessee is a complete joke. read more

They are in charge of property management for my HOA. Constantly receiving misaddressed violation notifications, and they issued a special assessment and late fees related to it before it was even authorized by the board. When I brought this to their attention they just ignored me. Absolutely incompetent company. read more

Associa is a great property management company and I am a very picky person. The property manager, Lisa , is superb! She addresses needs in a timely fashion. One can't go wrong with Associa. read more

The big question with Morris is whether they are just incompetent nincompoops who lack sufficient motivation to provide good service, or are they actually sociopaths? A case can be made for either scenario, and it may be that there are actually multiple personality disorders at play here, making a final assessment of the company as a whole all the more challenging. In any event, the manner in which they fail to provide service borders on malevolent, hence the sociopathic etiology merits serious consideration. Gotta give them credit for one thing though, which is consistency, as they consistently fail to successfully accomplish goals. So, with virtually every task the same question arrises: "Do they just have bad attitudes, or is there actually some serious anti-social behavior in play here?" It's a shame that the State of TN does not regulate property management companies, as there should be regulatory oversight of this industry. Perhaps if enough of us complain to our legislators we might be the voice of change. In the meantime, steer clear of Morris. They have a very bad reputation, and it's for a reason. read more

Even in the midst of this pandemic, they could at least have someone working remotely. To have a sign on the door that you are closed till the end of January and have no PHONE NUMBER to reach someone is unacceptable. Property Management means you have to be hands on. At least it does to me - a landlord and property owner. read more

Absolute useless company and operators. Moved into a neighborhood and on Day 1 received non-compliance notice about landscape gravel that previous owner put down. I was directed to replace it with pea gravel by the association, which cost me $6K, however, I noticed many other residents had pine straw, mulch, etc. I inquired about where to find the by-laws on landscaping options (no less than 4 times) and association would never respond to my inquiry. I realized later it is because one doesn't exist on options, or that an association is not permitted to "direct" a resident only 1 option. Im going to have to sue the association for reimbursement of expense and for non-responsiveness to a due paying resident. As retaliation, the association then sent me another non-compliance notice stating the stone landscape statues were not permitted, however, again, multiple other residents had stone statues. In my professional opinion, the association is run by those same middle school kids that could never get along with others. read more

This company is not professional i am on a board at Canterbury Hall condos. Our representative doesnt return calls.we have issues that need taken care of ..our homeowners come to me saying they call and never get a call or email back.. I called friday and sent email to Rachael asking for supervisor info ... Never returned my call.. read more

What a joke. I contacted customer service. I was told the problem was fixed. I just got two letters about our HOA meetings and both were still addressed to the wrong name. They did NOT fix the problem. read more

I would never choose to work with this company. Extremely difficult to communicate with in addition to be being very unprofessional. Impossible to receive answers or to converse with on any level. read more

Associa of TN is the management company for our neighborhood. Their customer service is so poor. 1. They don't answer the phone nor return phone calls. 2. They have returned checks 3 times for HOA fees and then charged unwarranted late fees. Yes, the fees were finally waived but only after multiple calls and e-mails and proof. One check they returned because the dollar amount was written in numbers instead of spelled out! 3. Even mortgage closing companies joke about how inaccurate their information is and the crazy fees they charge. Don't hire them if you have any choice. read more

I have nothing good to say after living in a subdivision under their management for 9 years. Horrible communication, bogus fees, and outright useless! If you want anything done or any answers you may as well get in your car and drive to their office because no one answers phones or responds to emails. However, somehow they're always available to tally up erroneous charges. Worst! read more

This company is a no. If you're single and never home and dont mind half ass customer service knock yourself out. Have a family? Don't do it! They truly do not care about anything beyond getting a check. After THEIR worker disrupted our water pressure and heat my family of 5 was told find other means (stove) of heating water or pay them $65 to call someone to fix their mistake before the next week. That is what you can expect when dealing with this company time and time again. Save your time and money!! They will just tell you "this is our policy" no matter the situation, unique or not- so find you a company with a moral policy! We will! REPLY TO BELOW- Very kind of you to be so concerned here, meanwhile this same statement on my BBB complaint among other examples of bad customer service from the so called concerned staff that I provided was skimmed right over. No one wanted to acknowledge it let alone discuss it, hence my now public criticism. I did receive an apology for my "inconvenience" though. Also a familiar notice that you all are just following policy. I wont waste any more of my time with you all! Thanks anyway! read more

Very bad customer service. We purchased a home in October, received an envelope in November with with we thought may be our HOA bill for the coming year and the envelope was empty. We initially talked to someone but she never sent us anything else, like we requested and now no one will return our calls. We know we have a bill coming due in less than a few weeks and prefer to pay on time. We will keep trying to call, but this is nonsense for us to try to get them to give us a bill, you would think they would want to collect money. This company might want to think about hiring for customer service if they are really interested in moving their mission forward. "Delivering unsurpassed management and lifestyle services to communities worldwide." Nothing about this case was unsurpassed. read more

I am Vice President of my HOA. I made the mistake of not looking at reviews online before hiring this company. They are the worst! So bad that I cancelled the contract because they violated their own contract.. They only worked for me for 5 months! It was the worst 5 months my entire time on the board! Do not hire this company! They have no clue what they are doing. My entire neighborhood complained about them! They are rude, unskilled, unhelpful, Unknowledgeable, and disrespectful to anyone who isn't a board member. And I spoke with the president of this company on many many many occasions and he is just as lazy as his employees. Good luck getting anything done right or for that matter at all! Stay away! read more

Do not ever rent from this place. They are not honest and they never return your phone calls until it is convenient for them. They never clean the property when you rent and then when you move out they charge you unnecessary fees to keep your deposit. Please beware and rent else where. read more

Associa of TN is the management company for our HOA and they are very difficult to deal with. They do not follow up on questions and in the past have not paid bills in a timely manner. Their customer service is poor and would never recommend they. If you need a management company look elsewhere. read more

Had a great experience with Morris/Associa, who managed our complex, White Bridge Terrace. They gave us our FULL deposit back and that has never happened before--even though we've deserved it. Megan helped us get into a place quickly and getting out was no hassle at all. Maintenance requests were satisfied right away and we had no other major issues. Would recommend to anyone. read more

I currently rent a condo at the Lofts of Rose Monte. If I could give them a 0 rating I would. I have constantly had issues with the disrespectful property manager Nanette Coffee. She is highly unprofessional, nasty and rude to me and my roommate since we have moved in. There is no need nor is there any justification for such behavior. We have had numerous issues that have been met with passive and or dismissive responses that could have simply been handled in a more pleasant manner. We pay entirely too much money in rent to be treated in such a way. If nothing else, common decency is expected from anyone dealing with the rent paying tenants. I am disgusted with the service that I have received since moving into my condo. We moved in the summer to our new home and there was clearly an issue with the air conditioning unit properly cooling the second floor of the condo. The company that was sent to check the unit even stated that the AC unit was not equipped to cool the size of the condo. When explaining the issue, instead of providing options to the paying tenants there was NOTHING done at all. Nor was there any solution offered to rectify the situation until we suggested something and ultimately left to find our own way of dealing with it. When attempting to contact Ms. Coffee she is either unavailable to answer phone calls and chooses only to respond to messages via text or email. When responding to issues she is curt and unpleasant. Furthermore, we have paid rent several times through the AppFolio Portal and on several occasion been emailed by Ms. Coffee concerning late payment or charges that should never have been assessed to our account in the first place and treated as if we had done something wrong. I am totally disgusted by the way we have been treated as tenants and plan to tell anyone I know never to rent properties from this company especially if dealing with this woman. The condo itself is a lovely place, but dealing with rude, unpleasant and flat out nasty people is unacceptable. Customer service is still a thing and should be employed especially if dealing with paying customers. She represents Associa/RHOME and has made this an extremely bad experience for me and my roommate who simply wanted to find a nice place to live in Nashville. Unfortunately we are still within our lease and will have to live here and deal with the situation. But no one should be treated this way when renting from anyone. read more

Got to be the worst HOA property management .Will not return phone calls.Will not follow up on maintenance issues.No concern for mold and water leaks for over two years.Repairs on hold with holes in the floor from water leak!! read more