Friendliest staff and very prompt! Excellent service! We always get the girl named Maddy and she…read moresuper sweet!

I think they're all a bunch of nice ladies. I go into the bank every single week (in Bethalto) and…read morehave been since they first opened in the bldg next door. I've always gotten taken care of in a friendly & professional manner. I think they're great! From the tellers to the managers.

Came in and everyone was busy which is okay but then when a lady was ready to help me I told her I…read moreneed to deposit money. She then took me to her desk which I found annoying because I'm trying deposit money. She then told me she can't help me and to use the atm. Shouldn't you be be able to do everything an atm can do? I then use the atm where my cash gets Jammed and it cancels my transaction after. It took 250 dollars. I bring it up to the manger and he then tells me he can't help me. He has no way of messing with the atm or even giving me a number to call. I no doubt was frustrated and in my effort to understand why he can't help me he belittled me!

2 stars b/c the folks at the branch are always nice & ready to help. The mortgage department is…read morehorrible. They would get NO stars. The woman in the mortgage department was extremely hard to work with, did not communicate & was rude. This is my 1st home purchase so I did have a lot of questions. When she did answer my questions, she used industry language that was way over my head. Some of my questions she just flat out ignored, no matter how many times I asked. The process was extremely hard & painful. I felt like I was a burden to her. Needless to say, I'm going through another bank. I would recommend their branch but definitely NOT their mortgage department.

They went from the best credit union to the worst credit union they have developed the worst…read morebanking system with people accounts being mess up on the bank behave to not correcting are informing the customer that their system went down and customer service is the worse now with the workers getting attitudes for asking questions about your money I am pull all my business from them

I'd give my recent experience a-ZERO! We live 1000 miles away from any branch office. I have…read moretransferred money into SCU from my local CU many times, the last time was less than 30 days ago. Today I found out that they no longer do this. I couldn't even make a deposit with an ATM! I called SCU and the young lady FIRST told me to set up a "pop money" under Bill Pay (which ONLY transfers money FROM SCU & I need to transfer money INTO SCU. Then she said "we're getting a new system the end of the month". She then said "you can mail it in or you can do a wire transfer for $20 from your bank." I went back to my local CU and paid for a wire transfer. I pray it gets deposited before any overdrafts. We've been members of SCU since 2000. For the last 13 years, we've lived out of the region and have had great service considering we live out of the region. This is completely unacceptable There was ABSOLUTELY NO WARNING about this change went out to their customers who are out of the region.

I have been a satisfied private client for the past 10+ years. I consistently receive prompt and…read morecareful service. Special thanks to my account manager, Katie Roberts, the most dedicated associate I have encountered at any company.

Highly recommend this bank for a home loan. Excellent service from Jennifer and Tracy. Made the…read moreprocess so easy and very patient with us.

Bradford National Bank has been serving my family and I since I was barely tall enough to look over…read morethe counters. The loan process is always fair and straightforward, and they offer more banking flexibility than I will ever need. Thank you, BNB, for being such a vital part of our community.

My husband and I have banked at Bradford for over 60 years. The employees are friendly and very…read moreknowledgeable of their jobs. I highly recommend this bank to anyone. I have no relatives that work at this bank, I base my opinion on past experiences.

Spencer and Sam are absolutely phenomenal to work with. Great attitudes, lots of knowledge and…read morealways helpful. I absolutely love working with both of them!

When I moved to the IL side of the river, I was disappointed that there was no PNC Bank near my…read morenear home. When I lived in STL, my PNC was a short drive or a healthy walk away. I loved my bank and was with them for over 15 years. Unfortunately I did not look at the next town over to discover this PNC and I changed banks to one close to my new home. One year later, I needed to research and get information from a previous bank statement that was 18 months old. When I tried to do it on-line, I could not access my records. So I got on line and found that there was this PNC in Edwardsville. I made the short drive and explained my situation to one of the customer service reps. He treated me as if I were still a customer and helped my find the information I needed. It took us a good 30-40 minutes. I may not still be a customer of PNC, but this branch gave excellent customer service. If you live in the area of this branch, I highly recommend them. I wish I lived closer.

.The young man that waited on me was state of the art snd point on sales. Very informative and…read morearticulate in his knowledge of what I req5uired mo

Central Bank on Manchester in Des Peres has wonderful Customer Service. I have always found the…read moretellers to be friendly and helpful. This location is very convenient and has multiple entrance and exits due to surrounding businesses. They are efficient in helping me with large withdraws of specific bill denominations. Central Bank has over 140 locations across Missouri, Kansas, Illinois and Oklahoma. They have been serving the St. Louis area of over 115 years.