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    9 years ago

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    Review Highlights - Associated Glass

    When I got there I was helped by Rachel Ann and she knew exactly what I needed.

    Mentioned in 2 reviews

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    NOVUS Glass of Redmond

    NOVUS Glass of Redmond

    4.9
    (174 reviews)

    For about five months, I was driving with broken windshield, he recently contacted a few different…read moreshops. Cye from Novus auto glass was the only one that really explained me why I must put the right glass and calibrated after installation. I paid my own pocket for the glass replacement, but I'm super happy with the service and everything with this shop. Ali from the office really helped me with scheduling same-day replacement debt all took less than an hour, including calibration, I have watched the entire process, if guys are super professional, Austin and Cye installed it Absolutely perfect. The price is more than fair, highly recommended

    During a really cr*ppy situation of my car being vandalized (quarter panels being shattered), this…read moreplace kept me at ease and stress free. Not to be dramatic but I've never had such amazing customer service where they provided the service needed and more. Offered water upon walking in, took me in first thing in the morning despite the flooding happening, cleaned up the shattered glass all over in the inside of my car, provided personal recommendations to other businesses for other services, and the owner himself helped seal off the edges of the windows out in the rain. Thank you so much for taking me in on such short notice and going above and beyond to help me with my situation. Hoping this never happens again but if I ever need any other sort of glass services for my 2 vehicles, I'll definitely be making the drive up from Renton. These guys are worth it. Happy holidays!

    Safelite AutoGlass

    Safelite AutoGlass

    2.7
    (186 reviews)

    The second technician (Steven) was great. I'd give them five stars, except for two things:…read more 1) the price. Holy yikes that's expensive! Teeny tiny window ran $500! Replaced a roll up window in San Fran for $200, so I'm not sure why this was so much. 2) they ordered the wrong part from Chevy and we had to reschedule. The first technician (Joseph) didn't verify he had the driver-side part before driving out to me. I had already removed the window cover I had made (which was very stable, quiet, and waterproof) so he could do the work. But since he couldn't do the replacement, he put this cheap plastic film over the shards of glass. Thin plastic ... next to sharp glass ... Anyway, that was so flimsy and incredibly loud. Luckily I was leaving for a work trip, so I wasn't driving my car (and had a secure garage to put it in). They were able to get it repaired correctly on the first day I was back from my trip.

    UPDATE: 01/31/2026 - I did some research earlier this week…read moreand found story after story of Safelite messing up the cameras and refusing to fix them or admit fault. I was actually shocked at all the stories that were so very much like mine, including the dealership not being able to calibrate the cameras after a windshield replacement. I dug deeper and read 2 accounts eerily similar to mine and both of them ended up being resolved by Safelite. Apparently, Safelite has a "calibration specialist" on staff. Interesting that they don't tell you this. This specialist was able to recalibrate the camera in BOTH of these stories I read. AH HA! So, I called Nicole and relayed this information. I also told her I had talked to Anthony from Kendall Subaru who told me Nicole had asked him how Safelite could prevent this from happening in the future (ah - so they now admit they did it). He apparently shared some good information with her. Nicole said they did indeed have a "calibration specialist" and that he was currently in the shop. I raced down with my car to see if Ray could work a miracle. He did. He literally worked a miracle. Apparently he did something that regular employees of Safelite AND Kendall Subaru are completely clueless as to how to fix. How is that even possible? How did Safelite NOT ask their resident calibration specialist to look at my car a month ago? Why did Kendall Subaru lie to me and say the only option was to replace my camera at a cost of $4400? I have no idea how to answer these excellent questions but I am so grateful to Ray, who is clearly skilled, knowledgeable, and willing to help. He spent ample time explaining what happened to my car and was very kind. He agreed that they do need to train their employees better. Please, Safelite, follow through on this. THE TAKE AWAY - For those of you with cameras, I suggest going to your dealership to have them remove the cameras BEFORE you get your windshield replaced. IF you don't do this, then be aware that Safelite has a CALIBRATION SPECIALIST who actually does know what he's doing. Lastly, please be aware that your dealership doesn't want to FIX what's broken, they just want to charge you a huge sum of money to replace it. Thank you Ray!!!! You rock.

    Associated Glass - autoglass - Updated July 2026

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