I called as a new patient to make an appointment. The woman on the phone was unbelievably cold…read moreand rude. She took my info and said she would have scheduling reach out to me to make an appointment. Normally doctor offices will give you a time frame on how long it will take for someone to get back with you but she would give me no time frame at all. I asked her if it would be a day or a week and she said another office recently closed their doors without notice and they were currently trying to reschedule "thousands" of patients. I asked her if I should be looking for another eye doctor and she repeated that someone would reach out to me and then abruptly hung up in my ear. The rudeness and unprofessionalism of this office is OFF THE CHARTS!

Dr. Boss is amazing. He is an extraordinary doctor and I felt so fortunate to have had the best. He…read moredid excellent work, wonderful care, personal attention and kindness to me before and after my surgery - exceptional! His staff in the Holland office, as well as the Lake Drive Surgical center was outstanding.

I went there for my free 12 month eye exam as covered every 12 months by my insurance and they…read morecharged me $178 for it. I found out the person I saw coded it as a medical code and when I spoke with billing they told me that they could do nothing about it. I had no medical issues with my eyesight at the time and had the time to get the annual eye exam done in 2023 when they sent me the email stating that it waa time for my "annual eye exam." I promptly told them to never contact me again.

Would select 0 if optional. I got my eyes examined for contacts May 2023 and bought 2 boxes of…read morelenses $60 each. Went to put one in and my vision was blurry. Looked at some other lenses that I had ordered previously and noticed the base curve was different. Called them and they won't do a thing about it!!! Not going back!!!

I am wildly unimpressed with this facility. The staff is overwhelmed with work and that NEGATIVELY…read moreimpacts the patient care. I have very bad eyes and unfortunately have to come here. I don't have many choices when it comes to retina specialists in the area. Doctor Korot is very knowledgeable, but did not spend a lot of time with me. This was hard as a patient. I get other patients might have more urgent needs, but if I waited over two hours to see you because my retina is detaching, I'd appreciate better "bedside manner." Annual check ups matter too!!! If I could get a referral to a different doctor, I would change offices. Second reason I do not recommend this office: my appointments have been canceled last minute, and rescheduling is damn near impossible. I can never get anyone on the phone! The folks who do take calls don't work in the office and have to leave a note with the office. It took over five times for me to call and leave a message to get a returned call! Again very frustrating from the patient side. Finally, paying a bill is more difficult than it should be. You get the bill in the mail with a number to call. But guess what? The operators say the office is busy and they'll "call you back." I'm not sure what else can be done, aside from going into the office to pay my bill. I would argue that you have to go to the office to schedule and pay bills in person because the phone and email do not seem to work. Please do better, retina specialists of Michigan. You can hire more people to help with admin work, this might actually help patients.

Well I went with a family friend. they had a tear in one of the retina we were sent here from…read moreanother place for urgent treatment. The main desk people were sweet and super nice and patient. Seems like the care quality is good. I just rated it a 2/5 because we got here at 1pm and ended up staying here past 6pm. For the longest time we waited in a room was over 45min and at the 40min mark they finally came in and let us know what was going on. just Plan to be here for a while I guess.

Dr. Dewitt was great to work with! However, the other staff…read moreI encountered weren't the greatest. The receptionist hardly looked me in the eye and just loudly said "DRIVER'S LICENSE AND INSURANCE PLEASE." No one wears a name tag and no one introduced themselves.. never knew who it was working with me or what they were doing. Name tags and introductions are so important, especially in an office setting.

Last year, July 2023, I had an eye exam and needed new glasses. Big surprise…read more I went to GRO was because they're the only place in town that offers magnetic clip on sunglasses. The guy helping me asked if I wanted the transition sunglasses and I told him no because I wanted the clip on sunglasses. Everything seemed to go well. It took nearly 3 months for my glasses to arrive. I kept calling and got different excuses as to why it was taking so long. Very soon after I got my glasses, less than a week, I noticed that there were issues looking through the lenses. Spots of light all over the place. I went back to see what the problem was and they tell me that there was no anti-glare coating on the lenses. I told the guy that checked me out that I wanted everything but the transition sunglasses because I was getting the magnet clip on sunglasses. Apparently he screwed it up and didn't add anything to my lenses. It cost me another $100 to get this added. It took another 3 weeks to get my glasses back. Last week, less than 1 year of wearing my glasses, one of the magnets came out of my lenses. This made my clip on sunglasses useless. I went in today to see about getting this fixed. I was told that since I didn't have a warranty that it would "probably" cost $50, she really didn't have a clue. The magnet that I need replaced is almost as small as a pin head. She then told me that they would have to send my glasses back to the lab for the repair. She then said, seriously, that the other option would be to order new lenses. I said, irritated, that that would be over $500 and she responded by saying "yeah". I told her that I would never return to GRO and that I have never had such horrible service in my life. I walked out. During this whole ordeal they acted like it was MY PROBLEM, not theirs. The ridiculous delays, the conflicting excuses and I was powerless. They had my money and all I could do was wait. I DO NOT recommend anyone using GRO for yours frames and lenses. Take your script and go somewhere else. SVS has always treated me well and I've never had any issues with them. They just don't offer clip on sunglasses.

Switched from a previous provider to GR Ophthalmology as it was closer to home. BIG MISTAKE…read more Worse eye exam I've had in years. Was lacking in detail compared to exams given by my previous provider. Getting new glasses was like dealing with a crooked used car salesman. Got new glasses and I they make my sight worse. I will never go back to this place. Also, very expensive.

The manager of the optical dept was condescending and not very helpful. At first I thought she was…read moregreat but she eventually revealed her true colors.

Our family has seen Dr Raetz for years. She is awesome. After a couple bad experiences at other…read moreclinics, we truly treasure Dr raetz and the staff at Fruitport. Dr Nestrom and others are really good as well. Ive yet to meet a staff member I genuinely didn't like. They are thorough, they arent just checking boxes, you can tell the med staff truly cares about their patients. The ladies up front are always kind, friendly and professional.

This office has incredible staff! Always friendly and knowledgeable. We love our dr and are so…read morehappy to have her and her whole team help us navigate life. Dr Sandra Raehtz is the best!

I have been going to the doctor/owner, Dr. Powell, for years. When I was in for my wellness check…read morethis month the doctor did not have a face mask on. I asked him to put one on or I would leave. He told me to leave. He wouldn't wear a mask during the covid-19 pandemic! I left and will never go back again. His staff is wonderful but I will not see a doctor who puts his patients at risk for the virus. Just like any business he is required to wear a mask. Can you imagine how many patients he is putting at risk? If you have the same problem with Dr. Powell please call the Muskegon Board of Health.

My husband and I have been parients of Dr Powell for around 10 years. We have never had more…read moreconfidence in a physician than we have in him, as he is caring and knowledgeable. He sits and listens to what you have to say and then thoroughly considers the best option(s) for you as an individual; to him and his staff, you are NOT a number and they truly do care.

I am a patient of Dr. Postema and he is absolutely the BEST Dr I have ever had in my life and I'm…read morein my 50's. He actually remembers me and what's going on with me, and he is very compassionate. If you need a Dr you will love Dr Postema.