Super help with evaluating a new iPad cover/keyboard and pencil. I purchased a pencil and he…read moredemonstrated beginning steps. Jay...Muwa.... was helpful & very personable. I left the store in a better mood than when I arrived. Deb

They have a wide selection of electronic supplies that cannot be found elsewhere in Sacramento…read more They special ordered a soldering iron replacement part that I haven't been able to find elsewhere. The way they express appreciation to their customers is unique and better than I have experienced anywhere!

got my laptop from here. The employees really know electronics and guided me to a computer that's…read moreperfect for me. Definitely my go-to for any future tech stuff I need too!

I love this place, it's always the first place I go to when shopping for computer equipment. Their…read morebase store is about 30 minutes from me, but their last Friday of the month sale is so great, they always seem to have what I need for next to nothing. And the nicest people bar none.

Solid! I think the last time I came in it was for a VCR issue. Yes, they are still in business…read moreand let's keep them going. I had an 8mm camcorder that wasn't working any longer. Brought it in to probably the sole electronics repair facility in the greater Sacramento area. I initially brought it to BestBuy and that was a huge mistake. Huge wait times, etc. Dyna-Tech was super quick. Harry and Kyle were personable, professional, knowledgeable and explained the process and what the outcome could be, good and bad. Fantastic work and I highly recommend these guys!! Thank you.

The guys at Dyna-Tech serviced two of my vintage CRT televisions that had display issues, and even…read morefixed the non-working remote control for one of them. They were quick and had great communication, and their rates were very reasonable. Both TVs now work like new. Very happy with the results!

Still a solid spot to stop for your tech and home needs. On my latest trip I needed to get a ring…read morelight for an upcoming event and they had a few different options at different price points. My husband joined their annual program that costs a bit extra and it offers some additional deals as well as a better return window if needed. He buys enough from Best Buy that it comes in handy. While we don't always find the most options or the best prices here, you can get some great deals if you do your research and if you need something ASAP or want to see it before you buy it's a great option. If you do need help there are staff members there, but they're not overly salesy.

Purchased a MacBook online to pick up the same day as it said. I was waiting for the email to pick…read moreit up for 3 days just for them to cancel it. I called the next day after purchase to see what was going on, the lady said they were waiting on my bank. I called my bank and they said they approved it on the spot. Called best buy back and they told me they don't know what's going and it's their system. Got ahold of the manager the next day and he told me that he was going to escalate the situation and make sure I got the macbook. He said it will take 24hours and this was being told to me after 3 days of waiting. 15min after I get off the phone with him, I get an email saying my order was cancelled. This is the worst best buy I have ever been to. Better to go in and buy with cash then deal with their bad customer service over the phone. They don't even deserve 1 star.

Let me preface this review first with, I have purchased many electronics previously from this exact…read morelocation since it opened. I like that they switched to a no commission based sales model years ago and why I shop here. This most recent purchase of a laptop had less than stellar service experience and left much to be desired. I was upsold for an upgraded computer model, a credit card, and membership without real explanations other than I was getting a deal. The manager Raymond called me within a day without hesitation when I sent in my follow-up feedback response. He assured me this is not the type of business he runs and nor appropriate behavior of his associates. He went above and beyond and proved that this location strives for the highest integrity. They truly value the customers that take the time to shop in person in a world of online sales. He had Angel assist me in correcting the sales reps misstep, who wasn't even this locations employee but a fill in a from another store and just assisting for a day. Angel was also top notch. I will continue to refer people to this location as well as Best Buy based on how this situation was rectified leaving me feeling good as I walked away this time as I have in all previous interactions before this.

This review is for Best Buy (the company). The Arden location is fine but the company is horrible…read more I have never experienced a customer service process as frustrating and inefficient as the one I encountered with Best Buy. On August 5, I visited the Best Buy in Sacramento, CA to upgrade my daughter's phone at the Verizon kiosk. We purchased a new Samsung Galaxy S26 in person. Because my daughter attends college six hours away, we arranged for the phone to be picked up at the Best Buy in Cerritos, CA, and made it clear that she would be the person picking up the device. When my daughter arrived at the Cerritos location, she was told she was not listed as an authorized pickup person, despite our explaining this at the time of purchase. From there, I spent hours trying to resolve what should have been a simple issue: * I called what I believed was the Sacramento store but reached a remote customer support representative who informed me they could not transfer me to the actual store or the Verizon kiosk. Instead, I was given an 1-800 number, which turned out to be Verizon. * Verizon confirmed my pending upgrade and order but explained they could not assist with Best Buy's pickup authorization. * I then called the Cerritos location, only to reach another remote support representative. After explaining the situation again, I was told there was no way to add an alternate pickup person and that my only options were to cancel the order or drive six hours to pick it up myself. * Hoping to resolve the issue in person, I returned to the Sacramento Best Buy. The Verizon kiosk employee reviewed my order and pointed out that the notes clearly stated the phone would be picked up by my daughter. They advised that the Cerritos location should simply review the order notes. * Before making another trip, my daughter called the Cerritos store and was told that employees do not honor order notes and that only someone officially listed as a pickup person could receive the phone. * I contacted Best Buy customer support a third time and was again told there was absolutely no option to add an authorized pickup person. I requested a supervisor but was told supervisors do not accept calls. Instead, I was promised a callback within 20 minutes. I have yet to receive a call. * Ultimately, I returned to the Sacramento store a second time and canceled my order altogether. What makes this experience so frustrating is that the issue itself was not complicated. It should have taken minutes to resolve. Instead, it required: * Three calls to Best Buy customer support * One call to Verizon * One call by my daughter * Two trips to the Sacramento Best Buy * Hours of unnecessary time and frustration I would appreciate answers to the following questions: 1. Why are customers unable to speak directly with their local store when many issues could be resolved within minutes by the employees handling the order? 2. If customers cannot contact stores directly, why can't Best Buy stores communicate with one another? It seems far more efficient for the Sacramento Verizon kiosk to contact the Cerritos Verizon kiosk than forcing customers through multiple layers of remote support. 3. Why was I allowed to select pickup at another store after explaining that my daughter would be picking up the phone if there is no mechanism to authorize an alternate pickup person? 4. Why did every customer support representative simply repeat scripted responses rather than take ownership of resolving the problem or escalating it appropriately? The most disappointing part of this experience was not simply the inconvenience, it was the complete lack of ownership. Every representative passed the responsibility elsewhere, offered conflicting information, or presented only two unreasonable options: drive six hours or cancel the order. In the end, I solved the problem myself by canceling the order.

All I can say is Ethan is a great guy helped me out with more information in the gaming area. I…read morewill be coming back for more good service. He also gave me a handful of recommendations. Stellar 10/10 service and was very patient. I came here for just an amiibo for my collection and he has excellent customer service! Some of the workers could learn something from him. They didn't have pokopia but I will be coming back for that.

I paid $2828 for a brand new fridge and they came to out the fridge in my house only to find out it…read morehad a dent on it. After that, they promised me another fridge or I could use it in the meantime and when they bring the new bridge, the door will be replaced that had a dent or I get my full refund so I waiting on them to come replace the fridge, I called so many times and they purposely made me wait more than 3 weeks then they said oh it's been 2 weeks and Best Buy won't do anything sorry they hung up. I am going to file a law suit against Best Buy, I have recorded all their phone conversations . If anyone else wants to join the lawsuit please reach out to me. My email is abdulbasitadildr@gmail.com.

On a mission to visit every Target, we stopped by yesterday! The Downtown Sacramento location had…read moresome great Easter basket fillers for our 1 and 9 year old! We got candy, a coloring book and stuffies! Anyone else addicted to Target? Maybe it's the dollar section or Starbucks inside! Their book section is small, but either way we'll keep coming back to shop til we drop! SYOY! :D *Song Credit: Sunshine And Lollipops by Cool Hand Juke (from Audiio)

Lower your expectations here. They have what you need and nothing else. Nice employees. Don't go…read morefor groceries.

This shop was awesome! They took so much time to walk me through the entire 3D printing process and…read moreexplain how everything works. Instead of just trying to sell me something, they genuinely wanted to teach me and answer all of my questions. They showed me a variety of projects they had printed, explained the different materials, print settings, and what each printer was best suited for. Seeing all of the finished projects in person was inspiring and gave me a much better understanding of what 3D printing can do. Their passion for what they do really shows. They were friendly, informative, and made the whole experience enjoyable. If you're curious about getting into 3D printing or need a place that truly knows their craft, I highly recommend stopping by. I'll definitely be back!

The previous owners were rude. It is a small store and they took forever to solve your problem…read more Please give these new folks a chance. Completely different experience.

The Audio Nerd is one of the best record stores I've been to. Not it's a bit of a drive from me and…read moreso I can never visit as often as I'd like to, but I have never had a bad experience. The owner is very passionate about music and you can tell it from talking to him. He is friendly, was chatting with all the different customers about what they picked, and even gives good suggestions! I bought a record from a band I had never heard of before (Fox Medicine). They were in the metal section but it was cute and bright pink. I looked them up quickly and listened to a couple songs and told myself I had to get that record. The owner was chatting with me about if I liked them or not and I was honest about literally just discovering them. He gave me one of their posters free of charge! They had just performed at his store and so he had a few left. I didn't realize he was giving it to me until we were leaving, I thought he was just showing me the poster. That absolutely made my day once I realized he was just giving it to me. The variety in this store is amazing with loads of vinyl, CDs, cassettes, and even music equipment! Prices are very fair, and everything is properly labeled. Instead of me having to get my hopes up inspect the record, the front usually says the condition, pressing, if it's colored, etc. I don't have to waste my time inspecting it myself, as the staff has already done the leg work. They even have a bargain bin (wall) with great deals! Down on the floor was a box that had cheap project vinyl too. When I worked at a record store I remember teachers coming in looking for the cheapest ones they could find for a various lessons they had coming up. I'm glad The Audio Nerd has a box for people like them. The store is a little bit cramped with how small it is and with how much product they carry, but it is such a gem and so fun to flip through. You can spend an hour or two easily in there despite it being a small store. Live shows even happen here! They move some of the tables out and put a band in there. Shout out Hayden for always promoting upcoming shows there! And as if this place couldn't get any cooler, they also do punch cards too... Who has ever heard of a record store doing a punch card before? Absolutely amazing. If you are looking for a cool new record store, The Audio Nerd is a great place to check out.

This is the most disorganized mess of a "store" we'd ever seen in our lives--absolutely filthy with…read morepiles of junk everywhere. Selection was difficult bc their organization is a joke. I ended up finding 3 records to purchase. Got home & 2 of them are so warped they're garbage! Won't be back to this dump

I stop by the Best Buy in Citrus Heights occasionally to check Pokémon card availability,…read moreconsidering there tends to be a tent city outside of the store, and my experience has been pretty mixed. LOL! Sometimes they have a decent selection of Pokémon products, such as tins, ETBs, or booster packs, but other times the shelves are completely wiped out or have only a few items left. Restocks don't seem very consistent, so it can feel like a gamble depending on when you show up. There also don't appear to be clear purchase limits at times, which makes it easier for resellers to clean out stock before regular collectors get a chance. The store itself is clean and organized, and the staff are generally polite when asked for help. That said, I'm often pitched the Best Buy credit card and membership even after I've said I'm not interested, which can be a bit uncomfortable and takes away from the shopping experience. Overall, not a terrible store, just not very reliable for Pokémon cards. If you're a casual collector, it's worth checking while you're already there, but I wouldn't rely on this location for consistent availability unless restocking and limits improve. CONS: STOP pitching me with if I need a warranty, membership, credit card. Posted signs will do! Saying "Are you sure 2x, 3x is annoying as fk." And I am sure, I don't want any. LOL! Technology now is going to be worthless 2-4years later. I'll buy a new one, if not 6 years later for even something better! Enough said.

If you need automotive installations, they have great pricing and good service techs. I brought my…read morecar in for a backup camera installation. I spoke to Darrell and Justin about dropping the car off early and they were both pleasant and professional to talk to. They kept me posted on certain wiring complications they ran into, but was able to get it to work. I was worried I wouldn't be able to pick up the car before the shop closed, but as long as Best Buy is still open, you can still get your car back. You don't have to buy your products from Best Buy in order for them to install it.