we came in to return our Xbox because we didn't understand the payment plan but Darren was very determined to help us out. He called the credit card company and hep us set up a payment plan that worked for us. Darren needs a raise!! read more

Purchased a MacBook online to pick up the same day as it said. I was waiting for the email to pick it up for 3 days just for them to cancel it. I called the next day after purchase to see what was going on, the lady said they were waiting on my bank. I called my bank and they said they approved it on the spot. Called best buy back and they told me they don't know what's going and it's their system. Got ahold of the manager the next day and he told me that he was going to escalate the situation and make sure I got the macbook. He said it will take 24hours and this was being told to me after 3 days of waiting. 15min after I get off the phone with him, I get an email saying my order was cancelled. This is the worst best buy I have ever been to. Better to go in and buy with cash then deal with their bad customer service over the phone. They don't even deserve 1 star. read more

I have always purchased all my appliances at Best Buy. They always help me with free installation. I bought a refrigerator for my mother at Best Buy. The product page of this refrigerator at Best Buy also shows free delivery and free installation. But this time, two delivery workers refused to install it for my mother. My Mom ask them help open the box.They even wouldn't want to open the package. My mother is 70 years old. In the end, she had to open the refrigerator by herself. She told me she was very tired. She already had high blood pressure. This caused her blood pressure to be very unstable today. I have camera videos record as evidence. If the webpage of Best Buy claims to provide free delivery and free installation, but doesn't do so, this is an illegal act of cheating customers. I can sue Best Buy in court. I need Best Buy to give me a reasonable response to this matter. This makes me very angry. An untrustworthy company will not be protected by God. Below are my purchase and delivery information:Best Buy: Our service partner from Pilot Freight Services has been assigned to your appointment on 6/1. Your arrival window is 11:30 a.m. - 3:30 p.m. Make sure to complete all your prep now and track your status read more

The worst customer service. Even returning products is a huge process. Every time I go I feel like I'm inconvenience workers. Just order online and have it shipped trust me read more

Still a solid spot to stop for your tech and home needs. On my latest trip I needed to get a ring light for an upcoming event and they had a few different options at different price points. My husband joined their annual program that costs a bit extra and it offers some additional deals as well as a better return window if needed. He buys enough from Best Buy that it comes in handy. While we don't always find the most options or the best prices here, you can get some great deals if you do your research and if you need something ASAP or want to see it before you buy it's a great option. If you do need help there are staff members there, but they're not overly salesy. read more

The worst company and possibly the worst location of any best buy. Horrible customer service. These people are straight up scammers. They will sell you broken electronics and refuse to help refund or return. read more

Miranda helped me find the correct cord I needed. I tried to buy a cord for an Xbox 1 and bought the wrong one. I didn't want it going back to my card since it's in the negative so she gave me a giftcard instead. She was so helpful and directed me to get the correct cord. I love coming into this Best Buy always the sweetest folks!! Thank you Miranda!! read more

Best Buy - Natomas - The giftcard I got as a redund from Miranda. :) - Electronics Near Me - Sacramento, California

Putting this on notice because one of their employees, Kamala (short haired Indian lady) decided to commit fraud and blatantly lied to my face after I explicitly said NO to a credit card, then proceeded to immediately deny after I repeatedly questioned her. My fiancee was with me as well, we were purchasing a washer with intention to only use the lease program to payoff within 3 months. If I knew she was going to commit fraud, I would've just bought it in cash. But during this process, I was reviewing the card reader POS prompt and recognized what I thought was the credit card application. She blatantly stated it was solely for the "Progressive lease loan" and that it "will have no effect" on my credit, nor will I be "receiving a credit card". Crazy enough, I get an email on Friday at work in the middle of the night stating I have a credit card. I called that morning, and played phone tag with horrible customer service. They stated they filed a claim for fraud and deactivated my account. Yet I have received no further information regarding this closure, and I keep receiving emails about having credit availability. Also what pissed me off even more, I received the physical card today. I can't even call the actual store and file a complaint to the store manager because they apparently can't take direct calls. This whole thing is a bunch of BS. I have receipts, and the store can probably look up at the video feed and easily recognize how my statured appeared the moment I questioned her. Kamala, Thank you for wasting my time and committing fraud. Avoid this lady, can't say much about other individuals, more-so this employee. read more

Best Buy - Natomas - Credit card I received in the mail today, receipt for washer with progressive lease ID. - Electronics Near Me - Sacramento, California

Very rude staff in customer service. Despite having an unopened product and receipt they were very unhelpful and rude. In short I bought a gift for my nephew on door dash and when I went to return the item they were going to refund it to the original credit card from door dash, not the original card I used to pay door dash. I was asking questions to try and understand how I got my actual refund back and they were useless. Bottom line, Best Buy shouldnt sell their stuff on door dash for pickup and then act oblivious when a customer doesn't understand how the return works. I literally went a few minutes up the road to the Arden Best Buy where the staff actually helped me. read more

What an awful store with the most horrendous customer service. Best Buy sent me a completely used coffee machine with a busted box and even had cat hair in it, I can't believe they tried to fraud Mez. THEN the store manager would not return the item and is making me ship it. She was incredibly rude. I do NOT recommend this store, or Best Buy in general. read more

Best Buy - Natomas - A busted box and used machine. - Electronics Near Me - Sacramento, California

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Best Buy said they would give a $175 trade in for a MacBook that was in perfect condition. When we arrived, we were told that there were crumbs and dust in the computer so they were reducing it to $120. I will NEVER buy from them again. The cashier said that unless a computer looks new, they don't give the full trade in ever. Don't buy from this company if you are trading anything in. They lie and cheat. read more

Funny I thought it was just one bad customer service experience but it's ongoing at this location! JOSE WAS HORRIBLE. I came in specifically for a camera and knew which one I wanted and found it myself. Was never greeted once. I seen a worker passing by so I reached out to him myself and asked if they price matched and he just said yeah & took off. No hi can I help you nothing. Later found him again needing the camera asap since I've been standing in the store without assistance for over 5 minutes pregnancy, with my daughter & my man. I asked if he could help us grab the camera but with attitude said I didn't ask for help. As if he doesn't work in a customer service environment. I told him it'd be nice to get some sort of customer service here and that I knew exactly what I wanted. I'm only asking him to grab it out for me. He continuously kept talking back instead of wanting to open up the glass case and grab my camera. I asked for his name he wouldn't provide it. We kept going back & forth because of his attitude then he decided to lock up the case & grab another worker to help us. Then ran away. The Asian guy with longer hair immediately apologized and told us he can help. I told him I wanted a price match up to Walmart so he brought us up front. We asked for JOSES name he told us. We expressed how we felt about JOSES customer service & he did keep apologizing. $10 difference he said he couldn't do it because it was attached to Walmart or Amazon online per bestbuy policy he couldn't price match in store for $10! I took my business across the street and purchased my camera for $650. Note to JOSE don't work at Best Buy if you don't want to provide customer service. Karma will get you eventually with that slick mouth. He's lucky he didn't get popped. Bestbuy fire Jose & do better with hiring, customer service, & price match policy that $650 could have helped you not go out of business. Walmart, target, amazon beats all your pricing. HORRIBLE WILL NEVER PURCHASE FROM YOU GUYS AGAIN read more

This review is about Best Buy membership program.I purchased speakers at the store and employee said sign up for Best Buy membership you can try speakers for 30 days and up to 60 day returns .Ordered tower speakers June 24 last day to return July 9,25 ,program website says only on some products 60 day returns.Crutchfield policy is 60 days on all products.Total scam membership is useless. read more

Hey Best of the Best Buy. You have a cool guy working there named Nick in the geek squad. He was very knowledgeable and helpful. I was able to add and maintain more iPhone storage space on my phone after I left Best Buy. This store is the only one iPhone Apple certified. They're amazing and excellent customer service. Thank you Nick read more

Over the years, I have purchased many things at this store. Such as a Big screen TV, TV stand, sound bar, computer, firestick, earbuds, phone accessories, even CD's! I have always had a good experience here at this store. read more

I came in with my laptop that I bought 2year ago. I wanted them to reset it to its original way. I could not remember my password. I didn't have to reset it he just overdid the password so I won't lose any data and showed me how to go do it. Nick was a multi tasking with me and another customer.Will definitely come back if I need anything else. read more

I bought a stove and refrigerator for our cabin, $1,850. They set the delivery date and things were fine. Then got a call the GE stove had to be ordered, so we set a later date, like 25 days after purchase. was suppose to be delivered tomorrow. Then an email arrived today, stove won't be delivered until July 17, cancelled purchase. Will shop at other stores that are reliable. read more

Me and my significant other came to this store to look for a iPhone case for his new IPhone. While we were looking and worker came by asking if we need any help and we responded with no thank you. After 2 minutes, same worker came by and told us we can't open the cases and that we need to purchase first. We understood and put the case back and stopped opening the cases, remind you we had only opened two cases and put them back nicely. Not even 5 minutes, the manager came up to us. She was short, Latina women, glasses, black hair, tan AND she was sitting at the front. She came up to us with A LOT of attitude and told us to stop opening cases and that we needed to buy them first, REMIND you we had just been told and we didn't open ANYMORE cases. We got up and left and told the manager we were unaware that we couldn't open the cases but I've lived in Natomas MY WHOLE LIFE and been told that Best Buy and nobody ever told me I couldn't open the boxes. While we were walking out we were about to go through entrance on accident and she was yelling and giving attitude saying "that's the entrance not the exit". We were unable to catch her name but manager was DISRESPECTFUL, RUDE, and UNSTABLE. I highly don't recommend coming here AT ALL!! Best Buy Roseville is 100% BETTER. read more

On Friday 4/3/2026 at noon, I was scheduled with apple to get my phone fixed. The screen shut off and the phone was inactive. When I made the appointment apple has you make all the notes. So I walk up to the geek squad booth, there's a man doing absolutely nothing not even looking at his computer sitting there visibly bored and my wife and I walked up. I'm usually the person that waits a little behind not demanding and walk straight up for the worker (Brandon) to finish what they need to do. Apparently that was the wrong choice. He slumps in his chair seems to ignore us more so I walk up and tell him that I'm here for an appointment to fix my phone. He rudely leans back in his chair gives the dirtiest look ever and says okay. Then it's awkwardly silent. He then rolls his eyes after 10 seconds of silence and rudely spits out, "what's wrong with it?" And I tell him. I also explain that I'm not sure if he can see it in the appointment I made but I had everything explained in there as well. He doesn't even look at his computer and says. "Okay." Like a batter teenager to their mom. Rolled his eyes and everything. I almost walked out right then and there because I have worked in tons of different customer service jobs and never treated someone like this even when being yelled at. So then he said rudely again "what are you trying to do with the phone?" And I said well I have apple care and was expecting to get it fixed or swapped or whatever I made this app- I get cut off and he rolls back in his chair like he's the godfather and says so snippy and demeaning, "you know that's not going to be done today. I have to send this information off to-" I turned around and walked out. My wife and I were flabbergasted at the way this man who WAS NOT DOING ANYTHING was acting like I was the world's biggest inconvenience. I have never felt with anyone that rude before in my life. I then called customer service to speak with their manager and told the manager would call me back. Not to be a Karen, but as someone who's managed multiple customer service jobs someone like this needs to be retrained, written up or let go. Surprise the manager never called back and it's now been 3 days. Best Buy has lost a customer- easily have spent over 20k there in the past few years and will never again. read more

I went to the Best Buy on Howell Avenue in Cuyahoga Falls and I went through the geek squad because I needed an battery for my phone. I just called Apple Support they ran diagnostic testing on my phone not only did they not change the battery I told them to please clean the lint out of the speaker that wasn't done either ...I just don't understand how you treat a customer like that and how could you get with that? Very disgusted? never going there again wouldn't recommend it to anybody and I was looking on yelp. That's why Best Buy has a poor a poor recommendation.. I will be calling and making a formal complaint that was BS read more

I want to send an appreciating to Jason at the PC Parts and Gaming sections for his help in guiding me towards an M.2 drive for my recently build PC; it worked perfectly. This location's service has always been consistent and I am always happy to come back to this location. read more

Best Buy - Natomas - M.2 Drive for my PC. Worked Perfectly. - Electronics Near Me - Sacramento, California

Customer service is horrible. I saw the reviews for this store and I thought people were being extreme but they were absolutely right. The staff here is super rude and not helpful. The person I had the misfortune of interacting with was a thin female African American woman shorter hair. Super rude. Just came up out of no where yelling about damaging packages. I told her the item was already open but she just kept going on and on... I immediately left because that was wild. read more

This review pertains specifically to the car audio installation. I had a fantastic experience working with Chris. He helped me to troubleshoot my malfunctioning back up camera and was incredibly knowledgeable in making recommendations for a new wireless CarPlay system. He installed the unit and went the extra mile to make sure everything was working correctly, including some complicated steering wheel controls. I am thrilled with my new system and highly recommend him and this Best Buy for any car stereo upgrade needs. read more

I ordered about $175.00 worth of product and never received it. the online chat keeps telling me it was delivered when I explicitly said it was not, as I had it delivered to a business. The online chat person who never provided a name keeps telling me it's in a mailbox. the company I work for does not have a mailbox. Best Buy/ Stock Preferred LLC STOLE my money. If Best Buy is going to allow third-party selling, they should take some responsibility! read more

Darren from the geek squad was incredibly helpful with helping me fix my broken laptop screen. He sat with me and worked out what needed to happen in order to benefit me the best. If you need help from the geek squad go to Darren. read more

Great place to shop good deals great service quality electronics I would recommend this store

What an unpleasant experience! Customer service is a joke and will try and charge you additional fees to return broken equipment purchased just one day before. If you enjoy wasting your time and money purchasing faulty electronics come on down to Best Buy Natomas. read more

Excellent service for the purchase, delivery, and installation of our washer and dryer! read more

Best Buy - Natomas - Electronics Near Me - Sacramento, California

The female manager on site on Saturday, February 9, 2025 was pretty rude and nasty to customers who spent hundreds of dollars on an appliance. She could have kindly stated the return policy for the unneeded cord and vent attachments without the nastiness. As far as the requirement to purchase unneeded attachments, this is why people have stopped shopping in box stores. read more

This review is specifically about the BestBuy store in Natomas, the customer service is abominable, I went to return a sound bar which I purchased 2 days ago. The person at the counter went back to open the contents and I was behind the counter on thye public side, but she asked me to go to front of the store so I could not watch her to open the contents which I found odd but i still complied. after about 15 minutes when she did not come to the front of the store I went back and asked her how long will it take? Her reply was that the speaker has scratches on it and we will not take it back I asked them to show me the scratches as I had barely open and closed and packed very carefully the contents ( which she opened with out my presence ) so I asked to talk to a manager another lady who already was prersent said " I am the manager and we will not return this" I asked them to show me the scratch to my eye there was no scratch on the speaker, very sternly on the verge of being rude her reply was " cant you see the scratch it is right here "? At that moment I asked to talk to another manager first she refused then another guy showed up who started off " We will not return this speaker" he also have the nerves to tell me that " It is not our job to open and repack the contents when I asked him why his associate insisted upon opening the package without my presance they replied that she was "uncomfortable" opening in my presence. I asked him to gime me his card so I can complain against him, he gave me another female manager's card he also refused to give me information of the asociate who ws dealing before his arrival. I have never experience this kind of rude, accusatory and humiliating behavior by any store let alone by my "neighbourhood store" obviously I will drive 40 minutes away to a differnt store or buy my electronics from Amazon then buying from such rude sellers. read more

We normally shop at the Best Buy in Elk Grove because it's close to my house. However, the Elk Grove location closed up their car stereo installation center and limited their selections drastically! The Elk Grove store is where I had my car stereo put in and I couldn't be happier! This time my BF wanted to put a new one in his vehicle, but we were referred to the Natomas Best Buy instead. That means we have to take 4 different freeways in heavy traffic to get there! Anyway, Joe K traveled to Natomas to check out their selections and decided on the perfect system for his truck. The order was placed and an installation appointment was made after a few weeks of waiting. When the day arrived, we took the excursion back to Natomas Best Buy where we waited ~1 1/2 hours to have it installed. Boris was the head technician who did the work. And now Joe K couldn't be happier! I was wondering if all the other Best Buys were sending stereo installations to one location because Boris seemed to be very busy and working hard at his craft. Anyway, so far so good! We are enjoying our new car toys immensely! Best Buy is indeed the best place to have a car stereo installed! We checked 3 other specialty shops and they were outrageously priced! Our long trip was so worth it! read more

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This Best Buy Store has rude unprofessional management. They have no clue of providing customer service. They will not follow Best Buy company policies and procedure. Manager sitting at the front entrance Hong not greeting anyone taking personal calls on the phone. read more

Giving this store one star because the customer service sucks and the workers are miserable. I bought a TV that I thought would fit in my car but ended up being a little too big. One of the workers came out to tell me they would be flagging my account stating I can't return the TV because of the way I was trying to fit it into my car. Fine with me. But then they wouldn't even hold the tv inside the store so that I could come back with a bigger car. I then tried to ask if I could wait inside the store with the TV while I wait for my friend with a bigger car to arrive. I didn't want to stand outside in the parking lot with a 60" TV. They wouldn't even let me wait inside the store, I had to wait in the area between the two sliding doors. The worker asked if my ride would be there within 10 minutes because their store was closing but we had this conversation at 7:40 and their hours state their store closes at 8. By the way, the TV works just fine and has no damage. read more

I purchased a laptop 4 days ago and was trying to return today to get a different laptop. I was told the laptop would not be accepted unless it is factory reset. I let the employees know that I tried resetting the laptop but there is an error preventing that. They referred me to their geek squad section, who said it would cost over $100 to fix. I am not sure why I would be charged for a malfunction that I did not cause. They offered no other solution than for me to pay geek squad to fix it. I spoke to customer service online and they said to the store should not charge to fix this issue and accept the return. I came back a second time to let them know and they still refused to assist. read more

I am not unhappy because I didn't get my way. I understand the store gets ripped off all the time. It was the BAD ATTITUDE of the manager this afternoon. I ordered a watch on samsung.com to be picked up in this store. Hubby drove and all I had was a photo of my ID. The person in customer service couldn't help me. Then the manager buts in and was quite SNIDE when she stated, "By California law we're not required to accept anything other than an original ID." Wow. There are so many other ways to explain to me that you can't help me. That wasn't one most customer service representatives would use; at least none who care about their customers. She clearly didn't. I won't be coming here again. read more

Hello guys, be aware of Best Buy in Natomas by Truxal Road Few days ago I came in and bought speakers but they were wrong size. I came in to exchange the speakers. They're telling me the speakers are damaged. First of all, I never installed the speaker due to being a wrong size. They knew the package was open because I told him it was open, but never installed. Such a scammer Please avoid shopping here at Natomas Best Buy read more

I bought a tv for my father who was in extremely poor health and wanted some entertainment from his bed. My father passed away 12 days later and I attempted to return the tv since it is no longer needed. The manager claimed I missed the date by 1 day and he would be "unable to accept the return". I have worked retail. This manager is able, but chose not to. Given the circumstances, this is absolutely terrible service and he should be ashamed of himself for showing so little empathy. Never again, Best Buy. I want to interact with humans, not unfeeling robots, read more

Nadia was absolutely amazing. She helped solve a problem on my phone that was bothering me for weeks. Her kindness and quickness was astonishing. I definitely recommend her and this store for any issues you may have. -Jodie George read more

Similar to my dad, I am terribly frugal and will exhaust all resources searching for deals before I settle on a purchase. Therefore, one can only imagine the approach that I took when my dad requested that I help him search for a new television. Follow me now as I walk you through the process of an avid bargain shopper. I conducted a Google search of the "best deals on televisions in 2019." One of the top reviewed and recommended televisions was a 55 inch Insignia 4K Smart television on Amazon for $330. Determined to find a cheaper price, I did a Goggle search of the Insignia's model number and stumbled upon a $299 price drop deal at Best Buy. After thoroughly reading a few detailed reviews, I emailed a link to my parent's so that they could give me a thumbs up (or down). Ten minutes later my dad called me and gave me the "green light" to place the order. As fate would have it, my busy work schedule hindered my ability to place the order that day. Therefore, the following morning I accessed the website and almost fell out of my chair when I saw the new price...$249! Not only did I order one for my parent's, but I also ordered one for my wife and I (after securing her approval). I literally was so excited that I wanted to go full-blown Oprah and start gifting televisions to folks....YOU get a TV and YOU get a TV! The next day my dad and I arrived to pick up our televisions (thank God for in-store pickup). It took less than ten minutes to provide the Best Boy employee with my email confirmation receipts and wait for the televisions to be brought out. Though it was beyond his call of duty, the security employee at the front of the store assisted us with making sure that the televisions were secured properly in the SUV's cargo area. The employee who initially processed the order, also chimed in by telling us that we should not lay the televisions sideways (in order to avoid possibly damaging the screen). I was thoroughly impressed by the streamlined and friendly customer service that my dad and I received at this Best Buy location! read more

Best Buy - Natomas - $249 for a 55 inch Smart TV....I will take two please! - Electronics Near Me - Sacramento, California

Purchased a IPhone 14 Pro Max from Natomas. The phones speaker is busted and they tried telling me a software update would fix the problem. It did not, they than tried to sell me on replacing the screen for $300 dollars and wouldn't let me return the phone. I told them I drove 40 mins to have them check it and said just come back tomorrow and we can run a diagnostic. Stay away from this place, they have horrible customer service and so many bad reviews. read more