I would NOT even consider hiring a "certified mold firm" who does not thoroughly understand…read moreMYCOTOXIN remediation. And I want it in writing on their website as that is a legal document. What most people do not understand are: 1) you can have a mold infestation in a house that looks and smells clean, and does not have visible mold or mold smells, and 2) mold that has been removed or remediated leave behind deadly mycotoxins that most remediators or removal specialists DO NOT address, and 3) many remediators or removal specialists use chemical formulas that cause more harm than good. There is a lot of bad so-called science on the web and in marketing materials. I am very grateful to have found American Mold Experts and Bill Niccol. Bill is an incredible wealth of knowledge on the dangers of mold and mycotoxins as well as how to make a home mold and mycotoxin safe. And while I agree with the other reviewer who said the report doesn't state a lot, but my realtor has seen other mold reports and said they had the same level of detail. More importantly, Bill did explain a great deal to me over the phone and Karen was quick to respond to my email and answer my question about what is generally regarded as a safe level of mold. WOW they found an infestation of several dangerous mold species and mycotoxins in a charming home that appeared very pristine and which I very much wanted to buy. THANK YOU. I would be very sick in that house. It is heart-breaking and I hope the seller chooses to remediate the home with American Mold Experts. NEVER buy a home without a mold and mycotoxin test by a highly qualified professional. Do not use your general home inspector for this. If I had known this sooner then I would not have ended up living in a moldy house that made me very ill. I am disabled now.

This company will act like and tell you they are experts but once you have paid them there is no…read moresupport. They have limited knowledge and experience, particularly with crawl spaces. Also they don't understand testing. They left our house worse than they found it and never followed up properly. Now we have to hire additional remediation.

Disappointed and Concerned by ProSource Restoration's Business Practices…read more I hired ProSource Restoration following a sump pump failure that resulted in approximately six inches of water in my basement. While the initial response to remove the water and damaged materials was timely, my overall experience with the company was deeply concerning and, in my opinion, indicative of questionable business practices. The first issue stemmed from poor internal communication. I was told by an office representative that the crew would have an extra sump pump on hand in case mine needed replacement. Once the crew completed the water extraction, they informed me that my sump pump was, in fact, broken--but contrary to what I had been told, they were unable to replace it. When I called the office back for clarification, I was told, "they can't replace your sump pump because they aren't plumbers." This forced me to scramble to find an emergency plumber with limited time and resources. Shortly after, the office called back to say they had someone in their network who could handle the replacement--at a last-minute emergency rate of $800. When the plumber arrived, he informed me that only $400 of that amount was for his services, and the remaining $400 was a fee charged by ProSource for arranging the job. In effect, I was charged $400 simply for a referral. Furthermore, despite standard industry practices, ProSource did not provide any dehumidifiers during the drying process. Yet, on the first invoice I received, they included a nearly $400 charge for equipment that was never brought to my property. Additionally, every line item included an "after hours" surcharge--even though ProSource advertises 24/7 service and most of the work was performed during regular business hours. I requested that the humidifier charge be removed and that the after-hours premiums be revised accordingly. To their credit, they complied. However, after addressing those concerns, I received a revised invoice that included over $500 in new charges, which they claimed they had "forgot" to include on the original. Among these was what appeared to be a duplicate charge and a nearly $200 "labor minimum" fee that was never explained to me. Again, I had to engage in back-and-forth discussions to resolve these new discrepancies. While several of the billing issues were eventually addressed, the overall experience left me feeling taken advantage of during a vulnerable moment. It became clear that the company was intent on billing up to the full limit of my insurance coverage, regardless of the actual scope of work--something even my insurance agent found questionable, noting that similar jobs typically cost around $3,000, while ProSource's charges approached the $5,000 policy limit. My overall experience with ProSource is that they made it easy for me to communicate with the office team and responded quickly to my requests, but they also displayed blatant attempts to further expose me to financial hardship in a time of vulnerability. I strongly caution others to review every invoice carefully and ask detailed questions before agreeing to services. Emergencies are stressful enough without having to worry about being overbilled or misled.

From the owner: ProSource Restoration provides home restoration services to the Avon, IN area.read more

DO NOT HIRE THIS GUY!! He doesn't finish the job and doesn't do it write. Fast talker, and will…read moretake your money.. total rip off. Leaves trash in yard. Really bad job. If you tried to get back to him he doesn't answer. BIG SCAM!!

Do you research before hiring. Took money up front, quoted a 1 day job that turned into a 2 month…read morejob, kept adding more work to the project then ended up not even completing the job even though he collected final payment. When I requested that he come back to finish the work he scheduled and that ended in several no call/no shows. Job still not complete as of today. Offers a warranty, phone number changes more often than the seasons. Now is unreachable so not sure how that would ever work out. Left several large bags of trash and some tools behind as well.

they came after my water damage and tore up the bathroom. they promised they would also do the…read morerepairs. after the insurance paid them, they stopped responding to my calls or texts. very unprofessional! When i call i was told a manager would call me back in a day it has been two weeks and no one called me back! they just suck!! this might be the wrong servicemaster.

We had a water softener explode in our basement and had about 4" of water. We called Servicemaster…read moreDSI and they came out immediately. The water extraction team were fantastic. We then had the construction guys come in. Rick and Preston were phenominal. They painted, ran trim, and installed new luxury vinyl flooring. Our basement looked awesome when they were done.