Horrible is the best I can describe with. They scheduled a move for Saturday afternoon and no one showed up until evening. No one will pick up the phone. Then they ghosted and will not pick up the phone or respond to messages. After great trying talked to someone who gave a lame excuse of truck problem. Then re-scheduled for the next day early morning. Again the movers showed up more than two hours late. Then despite telling the movers to handle the factory-packed mirror carefully, they shattered it in pieces. When I sent a message to the owner, he forwarded the message to the driver who called and started shouting at me that I was lying. The language was abusive and screaming was unwanted. The company, their representative, or the owner never called. The movers, the owner, the staff all were very unprofessional. Stay as far as possible from these folks. read more

Assure Movers - Mirror that was completely shattered. - Movers Near Me

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This company is a rip off!!! Faith the lady taking the call and scheduling was professional, the movers were 5 hours late. My 11 year old sons were stronger and bigger and they broke our antique armoire. It's ridiculous companies get away with these things. All they had to do was move 5 things and it took over 3 hours. They damaged our items and now no one will return my call. read more

I WILL NOT RECOMMEND THIS COMPANY TO ANYONE!!!! Hired movers to move a 1BR apt to another apt within same complex less than .2 miles from apt. I packed all boxes and it still took them 4+ hours to move. Never seen movers this slow. We will never use this company again or recommend them to anyone. Workers attitude was not the best and counterproductive to performance of their moving task. It's extremely difficult to move furniture when you are trying to hold your pants up. We offered them assistance several times and were brushed off and ignored. I'm almost certain they take this long on purpose. There was absolutely no reason for it to take this long. Truck used to move furniture didn't have a rear to protect furniture from elements. I WILL NOT RECOMMEND TO ANYONE!!!! HORRIBLE COMPANY, HORRIBLE SERVICE!!!!! read more

Ana setup our move and promised us so much but this ended up being a disappointment. My husband ended up helping move boxes because The movers were very slow and had horrible odor. 24hours later and after doing inventory I realized I am missing boxes and screws for my bed which we specifically asked them to put w our bed. So now I can't set up my son's bed. Over all this company has provided terrible service and stolen my items. I Am so disappointed. The missing boxes had over $100 worth of new merchandise. Also, my Items were damaged. nothing was packaged as promised. How can people be this cruel? They are preying on people who desperately need help moving. DO NOT USE THIS COMPANY. read more

Our move was a washer and dryer only, but from a 3rd floor apartment to a house. I was able to schedule a move for the very next day and didn't think we would need the full two hours, but understood the minimum two hour requirement. The tech guy, Monty, called me 40 minutes before the appointment to double check on the details. He and Christian arrived right on time, were well groomed and polite and professional. They wrapped each appliance in plastic to protect from scratches. They even carried a few heavy boxes down the stairs for my daughter because they had time. They drove straight to the drop-off location and had to move our old washer and dryer to the garage, before unloading the appliances from the truck. Alexa was my contact person with Assure Movers. All went as planned and no surprises when it came time to pay the bill. Ask for Monty and Christian! read more

They deserve negative stars! First off, Faith kept hounding me to book my move with them, (1st red flag). Then after checking a couple other company's prices, I did book with them. She sent an email confirming the move info. The rate was $99/hr with a minimum of 2 hours plus a $39 service fee. This was supposed to cover disassembly and reassembly of my furniture. On the day of the move, Saturda, Dec. 4, 2021, I had to contact their office to get an exact time because they had not contacted me and when they got there, there was no business/company name on their truck, (2nd red flag). They arrived and started around 2:15pm and within an hour broke my $700 mirrored dresser! Miguel advised that it was his fault as he didn't ask the other mover for help carrying the dresser that we confirmed was heavy before he took it downstairs. He told me to call the office and speak to his manager about my damaged furniture. I did and was given 2 options: to take $50 for the damage (which the manager stated was the standard insurance coverage at $.60 per pound), or allow them send someone to repair it. I chose to have it repaired. They said they would send me a claim form and send someone out to my apartment to repair it the following Monday or Tuesday. There were 2 movers, but only 1 was really doing any work. The other was talking on his phone the entire time, while walking very slowly to take the lightest things he could get out of my apartment. Instead of taking them to the truck, he sat my things outside on the concrete down the hallway, leading to/from the elevator, in the way, where everyone could see and pick up anything they wanted. 5 hours later, they finally finished loading my 2 bedroom apartment onto the truck and we were on our way to my new apartment. It took them about an hour to get to my new apartment because they stopped at the convenience store first, then couldn't find the entrance to my apartment complex. After about 2 hours of them unloading my things, (still having a lot more to unload and to reassemble), at 9:06pm, the manager, Joseph, or someone from the office texts me the total charge for the move; $748 for 7.17 hours! First off, it should never take and has never taken 7 hrs to move a 2 bd apartment, nor has it ever cost this much! So, I argued with the manager advising him that only one of the movers was working and the other was moving slowly while talking on the phone the entire time and not helping move anything heavy, which is why my dresser got broken to begin with, and also why it took them 7+ hours to move my 2 bd apartment! It has never taken more than 3.5 hrs to move me every other time prior to this and I have always had a 2 bd. I said I shouldn't have to pay for one of their workers barely working and moving slowly on purpose to make it take longer, not to mention for them breaking my dresser. After about 15-20 mins of arguing with him, he gave me a "discount" of $148, leaving the total at $600 as if this was a big favor to me, saying they stopped the clock for me on the move. But they stopped the clock because they knew it shouldn't take that long to move a 2 bedroom apartment. But by this time they were skeptical of whether I would pay them or not and I was skeptical of whether they would fix my furniture that they broke. So I had him to send me the claim form to fill out and then I would send the money. In the meantime, while I was filling out the form, they had the workers STOP WORKING AND STOP BRINGING MY THINGS INTO MY APARTMENT. They were just standing outside by the truck. After I filled out the form and sent it back, I Zelled the $600 to them and never received confirmation that they received it. A new guy showed up around 10:00pm and just came into my apartment, didn't introduce himself and went into my bedroom. My mom went and asked him who he was and he just said he was with the company. I do not know his name or why he showed up that late. They brought a few more things in, then suddenly left with my front door still open, us stilwaiting on them to finish bringing my things in and they didn't say anything to us. My mom just happened to look outside and THE TRUCK WAS GONE WITH SOME OF MY THINGS STILL IN IT!! I immediately called them and the mgr answered. I was livid! I said "You had the guys leave with no notification and without even finishing the job?!" He responded saying "Well you only paid us $600, right? So, that's all we're doing for $600." After arguing with him a few minutes, he hung in my face. They had not reassembled anything, left my clothes dryer sitting in the middle of the floor, my dressers turned sideways in the middle of the floor, and didn't even bring all my things in from the truck! My TV was missing, my 3-step ladder and some bags of clothes were missing! When I realized my TV was missing, I called back and got no answer. Then I texted and told them they were thieves and that they had stolen my TV. He texted back laughing... read more

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Long review alert because I'm pissed off! Moving is already stressful, and damages stuff on top of this? Not impressed. I have the time scheduled between 12 pm - 2 pm. on July 26th. They were having some accident or some sore of issues, so they called to reschedule to be around 5 pm, which is ok to me because I took the whole day off from work to move my stuff. But if someone that have limited time, then it might not be good for them. The staff was nice but they could be a little more careful. There were some damages to my stuff and the apartment I'm moving into. Lists of damages are below, see pictures attached: 1. My dresser's bottom part is broken.  It's tilted a little bit and is not safe to use anymore.  I think what happened was one of the movers tried to move the dresser, down from my townhome to the street (there are some steps down to the concrete), by himself. Even though I told him to be careful because it's very heavy, but he thought he could do it by himself. It should have been 2 men job. It would be safer for the movers to not break his back and safer for my stuff as well. 2. One of the steel parts of my bed is missing and I believe it's probably in the truck.  At first, three were missing (those in the middle).  Movers were looking in the truck and only found two.  One still missing.  My bed still stands but you never know when it's going to collapse? 3.Movers weren't very careful when they placed the desk, so it made a dent on my apartment wall.  I understand that they might be tried and wanted it to be done, but they should be more careful. I asked movers on that day about what do I have to do for the damages, they said to call tomorrow about insurance. So, I did write them an email addressing the same things I write here for a review on the night of July 26th and also attached pictures to show them. I called them the next morning (July 27th) around 10 am., no one answered, and went straight to voice mail (4times). I tried to call them again during lunch, no one answerd and went to voicemail. Maybe lunch break? I called again around 4.30 pm, the same thing, no one answer and went to voice mail. I already paid movers via Zelle on the day of, because they only accept cash, credit card (with fee), and Zelle. $99/hour (2hours maximum) and $39 fee. Great customer service, super quick response, when they want your money, but horrible customer service when there are problems for them. Boo! I'm still waiting for them to call back about the insurance and will try to contact them again tomorrow, or until they pick up the damn phone! read more

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DO NOT USE. Helped a friend get unpacked and settled in after her move - no cling wrap was used, TV was damaged, and dresser scratched. Company has been completely unresponsive. After reading other reviews with similar experiences, it's absurd that a moving company like this is still operating. Save yourself the trouble and book other movers. read more

Wish I had read reviews before booking this move. Worst moving experience I've ever had. Scheduled Saturday, 12/4/2021 between 8-10am. I got a text two days before that indicated they'd be there at 8am. I had to correct the move "from" location via text. I had everything ready to go at 8am Saturday. I texted them at 8:11am asking for ETA. Finally just before 10am, got a call from them letting me know that they were running a little late with no ETA ... just running late. After a series of text messages and one really strange text with a picture taken from the moving truck showing them driving down the road, movers finally arrive 3 hours and 21 minutes late. Very poor communications keeping me informed. Didn't even offer me a discount for being so late. Will never use this company again. read more

The movers were 3 1/2 hours late without any notification to me. I had to contact them to find out where they were. Then I had less than a two bedroom apartment with everything ready to go at the front and it took them four hours to move it 3 miles because the movers were so slow. Not until I complained did they actually start going faster. No one apologized no one has told me anything horrible Movers worst company I've ever dealt with in my life I will never use them again. read more

This company is a rip off nothing that Marie stated happened.  They did not disassemble and reassemble anything they did no come with the supplies that professional movers should come with.  When unpacking my things, I had a box with over half of my classes broken and the threw away my loveseat which I clearly stated on several occasions that I was taking. The move took entirely to long for the things that I have and I was completely over charged.  When contacting Marie on the next business day I was told that she would get back to me and I have not heard from her yet.  The value of my loveseat was $150.00, the over charge was $245.00, and my broken dishes were $75.00.  This issue needs to be resolved or I will be taking them to small claims court.  The cost for my unprofessional and not well-prepared move was $545.00 for 40 boxes, washer and dryer, and dining room set. read more

This review is for Assured Movers LLC....DO NOT BOOK with this moving company, they will ruin your day. Constantly changed the move time, I wasted an entire day waiting for them to come and they NEVER showed up and stop answering the phone after no show of the last promised time. Also we scheduled to have three movers and in the end they ONLY had two and still couldn't produce them. When asked if they could send two I was told "I'm sorry but they have left for the day". Very poor customer service. read more

Stay away. They don't show up. They gave me an 8-10 am window and never showed up. When I called for updates they said they have a problem with the truck and were looking for an alternative. Never gave me an update or let me talk to a manager. At noon, I decided to rent a U-Haul and do the move myself. They send me an email at 6:30 pm (not joking) asking if I was still interested and that they could send a truck in about an hour. Unprofessional, rude, and unreliable. read more

I wish I could give zero stars. Please, for the sake of yourself and all the headaches you will get from this company, DO NOT BOOK THEM! they scratched up an extremely expensive dresser, stepped on a light colored chair and left a boot print, dirtied my couch, and broke a brand new tv. they didn't wrap a single item bc "they forgot the wrap". And now, I am unable to get ahold of the company. Do not schedule them!!! Save yourself!! If I can prevent at least one person from booking them, that will make me feel better from All of this distress. read more

I scheduled the move with them and they gave us a 2 hour arrival window. We waited and waited, and they never showed up. We tried calling, they didn't answer. They ghosted on us with no show, no call, no text, and no response! This is very unprofessional, as moving is a already stressful situation and we had to find another company to come out last minute. The least they can do is call or text us back letting us know something came up, but they didn't have the courtesy to even respond! DO NOT USE, THEY ARE UNRELIABLE AND UNPROFESSIONAL!!! read more

The ABSOLUTE WORST COMPANY I HAVE EVER DEALT WITH! Is there anything we can do as a whole...to get these incompetent people out of business? I have having a very hard time getting over all of my ruined and missing items...and I see everyone else has had the same problem. EVERYTHING that was mentioned here and on other websites I have found is exactly what happened to our move. I am certain that I will be filing a lawsuit, if anyone else would like to join me, please let me know. I will not let this go. I will continue to call them and I will continue to write reviews everywhere I can find to do so. I am so pissed off....it's already exhausting to move, but then to unpack all of your personal, precious belongings only to find missing pieces and broken heirlooms... PISSED!!!!!! read more

The worst moving experience we have EVER encountered. I would not recommend this moving company to my enemy. They did NOT come at the scheduled time they said they would come. I had to contact MARIE to even see WHEN they would arrive. Which was a whole 3 1/2 hours LATER!! They did not provide a BIG enough moving truck for all of our items from the storage facility. LEFT half a what we needed at the storage. NO APOLOGIZE given for any of the inconvenience they have cause today. PLEASE DO NOT WASTE YOUR TIME USING ASSURE MOVERS. YOU WILL BE DISSAPPOINTED! read more

Do not recommend! Movers were over two hours late, cursing and rude. Some of my items were broken AND I was overcharged.

They were scheduled to arrive on a Sunday. They said they had "truck problems" and had to move to Monday. Had to miss a day of work and had a hotel night I didn't need. They showed up on Monday with a 16 foot truck instead of the promised 26 foot truck. Had to do two trips. They disconnected my refrigerator without cutting off the water.....water flooded the kitchen. They delivered everything to the storage until in 8 hours, but it could have been 5 without all of the errors. The next weekend they were supposed to pick up everything at the storage until, but were late. We had to reschedule from Saturday to Sunday. I had to get another hotel night. On Sunday, they didn't show up during the time frame they gave me. When I called, they said they had "truck problems" and would need to reschedule to Monday. I called another company to do it. When I cancelled, they had the nerve to text me and ask "Could you please tell us why you are cancelling the day before". What a joke. read more