Great facility with everything designed to make the process easy from checking in to signing outread more

I went to this business today @ 9am and was met by an extremely unpleasant and unhappy middle aged…read moremanager who just pulled up in his grey Toyota Tacoma 4 door. He opened the door and I asked I would like to rent a unit and his reply was we're closed come back tomorrow and quickly slammed the door in my face. I've never experienced such a negative response when trying to buy a service. This manager needs to be fired and replaced with someone who knows about customer service.

I don't think I have ever felt the need to leave a negative review until now. This place has just…read morebeen an unorganized mess. My mother rents a unit here and I was trying to get some items from that unit. I noticed a red lock on the door and realized that we had been locked out of it. I called the storplace number and was told that they could reach out to a nearby employee to see if they could help me unlock the unit. An hour passed by and nobody came to assist me. I understand, coming in for a little bit on your time off is a burden. But, I went back more than a month later to get items thinking that the lock had been taken off. It wasn't. Also, our gate code was suspended because the monthly payment hadn't been made yet. It's the freaking 11th of the month. I got locked INSIDE the gate because the gate code wasn't working. (I tried the code twice and then let somebody go ahead of me and followed them in.) Then I had to call the "office",a third party call center, to send a message to the facility that I was LOCKED IN. Then, I was able to follow another family out. I proceeded to approach the office door, which of course was locked. (There is no other public entrance to the office, even inside of the gate/rear of the storage building.) When I explained my situation to the man working the counter he said ,with a condescending attitude,"well the balance hadn't been paid." I paid the $100+ thinking that would be it and I could just come back tomorrow and access the unit. Of course that wasn't the case and he said he couldn't take the lock of without me being present. We had a doctors appointment in 45 minutes across town so the lock is still on the unit because it was "serialized". This set of circumstances is borderline cartoonish with the amount of hoops we've had to jump through. I am moving out crap out of here as soon as I can and we will never use/recommend your company again. Also why not have a direct line to the office? Absolutely ridiculous.

Convenient location Answered All my questions…read more Soooo Easy Activate an Account. This will be my 1st choice

If I could give this place a zero star I would. Very unprofessional. Facility manager refused…read morepayment and then hung up on us. Kyla, the facility manager is rude disrespectful and shouldn't still have a job. Originally Kyla and the other person that she had answer when we called back, wouldn't give us their bosses info to report her so I called today and had to act like someone else to get her bosses email. I've contacted her boss and still not received a call back so to the BBB I go. These people raise their prices I feel like every other month! I promise anywhere you call will be half the rate than this place that robs you blind. DO NOT GIVE THEM YOUR BUSINESS. You will be highly dissatisfied!

Issue was resolved to my satisfaction by a new manager. All fees were removed and only the monthly…read morerental rate was charged. They also updated my file with the correct phone number from my application. While the issue should never have escalated the way it did, I appreciate the new manager handling it personally and talking directly with me to ensure my concern was resolved.

The facility itself is very clean and well maintained. However my problem started when I left on…read moreshort notice. I paid the rent and ended up moving out the very next day. When I spoke to the property manager Nicky about a refund or pro-rated rent, I was told that there is no way to give refunds. She said she would check with the Area Manager to see if it could be done. A few days later after not hearing anything from them, I stopped by and was told by Nicky that it is impossible to give refunds once payment has been made. However, I am looking at Yelp reviews from other StorPlace locations where they got 5 stars because of their willingness to refund after a short notice move. So someone is either telling me a lie or StorPlace is writing their own awesome reviews. This is the first stop in many more officially registered complaints to come. $69.00 doesn't seem like a lot of money but when you have just moved from an apartment into a house and with the holidays just around the corner, $69.00 is a huge deal.

The business was very responsive to the inquiry into cost and availability. Luna was very friendly,…read moreknowledgeable, efficient, and a proper businessperson. She efficiently assisted me in completing the forms, answered questions and had my access set up before I left the lobby. If you want or need to rent a storage unit this is one place you should have on your list. Thank you Luna for all the help.

Great place! Very convenient and easy to get set up. Very helpful and friendly staff!read more

DO NOT do business with this company unless you like getting the run around. The property manager…read moreKanitra gives nothing but excuses and says the district manager Savannah Chamberland will call you but she never does. My rent was increased twice in the 11 months I was there. I was charged taxes for 2 months (which is illegal for storage companies to charged) and they have not refunded my credit card. They gave me a credit to my account with them for one of the months they charged me taxes, which does me no good due to I have moved out and no longer owe them monthly payments. I have called well over 15 times since August 2021 speaking with Kanitra of course receiving promises that it will be taken care of, and it NEVER has. The property gate did not work for over 6 months leaving the property unsecure from people who can just drive onto the property without using a key code. The parking lot for RV parking is full of pot holes and standing water. A lot of their units have broken doors that are just hanging and dangerous and the fire extinguisher box beside my unit was empty without an extinguisher being present. This property is not maintained well at all. I am always told the DM Savannah has many other properties to take care of so it takes her awhile to get back to you. I have been expecting to talk to the DM since August of 2021 and have not once spoke to them. After my efforts in over 15 phone calls and walking into their business over 4 times to get my issues resolved proves they do not care about their clients. They just hope if they ignore issues they will go away. Clients BEWARE!!!!

I am only giving them one star so I can post my review. Absolutely THE WORST storage company in…read morebusiness. I could NEVER reach anyone in the local office and had to constantly contact the corporate office to have issues resolved. On the rare occasion that I did have to drive to the office, I usually had to wait, on 2 separate occasions almost an hour, even though the open sign was on, for someone to open the door, and then treated as if I were inconveniencing them and on one occasion, their pot smoking. As if no one wouldn't be able to smell it. I was with the company when it was Cube Smart and during the time I had my unit, the company changed hands two more times. Due to the 3 price increases in the last 10 months, I decided to take my storage business elsewhere. I know that the employees there don't care, but I know the gentleman at our new storage company, does! Oh by the way, I moved out of my unit on the 4th of the month, cleaned it (photos attached) and the lien you attached to it today, October the 6th, is absolutely hilarious. Had the employees done their property walk through on the 5th, as they do at other storage facilities, they would have noticed that our lock was removed and the unit had been emptied. Maybe you should try doing your job!