The installers were great, helped me with some extra trenching. Systems works great, however, the…read moreenclosure for the reporting module leaked rain water in, the unit was destroyed. Sunsmart wouldn't replace it. Eventually I called to have them replace the module and add a panel at my cost but their phone rings a short time, them goes to a busy signal, then goes dead. No response to an email to the sales person. No response to the online information request form. They must be out of business.

Electrician wired it wrong three times,unhooked a 220v stove and left one hot wire and neutral,…read morethe installers got into a fist fight ( while very interesting it was very unprofessional) the salesman said I would no longer have an electric bill, and they were warrantied for 35 years ( 12 years later hail stone broke one I had to pay for replacement). 199$ for panels 200$ electric bill ( was 199$ for just electric bill before I got lied to) had to have them out SEVERAL TIMES just to get the things to work a little bit..... Junk product and an even worse company... Proud to say I got my 4 acre companies building not to use them. They lied to me...no respect for such such a place... If you are reading this DONT USE SUNSMART....they will tell you what ever to make the sale.

Kim and I always enjoy Cody being over here as our technician we like talking with him.We had some…read moremisunderstandings about different things but they always works it out for us. He is a very knowledgeable person. and he helps us out every way he can. I would recommend Absolute Comfort to anyone.

We were a customer of 13 years and had a good run with Absolute Comfort. We prefer to support…read morefamily-owned businesses and Absolute Comfort came more than once after hours when we lost AC. We bought both furnace and AC units from them, and they had never steered us wrong. Last summer we bought a new AC unit based on Alec's suggestion and at the time found him to be honest & knowledgable in the process. Alec also suggested Lennox's new iHarmony zoning thermostat of which now after researching we paid way too much (we were charged $3K+ and it costs approximately $387 online). After installation we returned home from being out of town to an above 80-degree house to later learn the new thermostat had been programmed wrong upon installation. They did come right away on a weekend & made some temporary changes to get the house cooled down. The heat continued for days after that. Alec couldn't figure it out and turned it over to Ronnie. Ronnie tried to fix it (meanwhile we were still battling the July heat) and told us to stay in touch via phone. That was the last time a text or call was answered and were unwilling to call Lennox support to fix the problem. We finally had to go through a painful 1+ hour support call ourselves to learn the zones had not been set up correctly upon installation. Correcting the thermostat fixed the problem immediately. Never heard from Absolute Comfort again, and we chose not to pursue any longer. We felt like taking our money was priority this time around, not customer satisfaction. That was a dealbreaker for us.

We had a great experience with Balmer Roofing. They replaced our gutter with a new 6-inch gutter,…read moreinstalled gutter guards, and the crew was professional, courteous, and did excellent work from start to finish. They also went above and beyond by adding additional guttering to help keep water from running onto our post, which we really appreciated. In addition, they reinstalled the roof heating cable that had come loose. It helps melt snow and ice during the winter, and they made sure it was secured properly. We did have to wait a few months for the work to be scheduled, but that wasn't a problem since it wasn't an urgent repair. The quality of the work and attention to detail were well worth the wait. We are very pleased with the results and would definitely recommend Balmer Roofing to anyone looking for honest, professional, and high-quality roofing and gutter work.

Brian was able to make himself available earlier than expected and called to verify that I would…read morealso be available at the earlier time. He arrived when he stated and was very professional and personable. I explained the wiring issue I was having and he was able to identify the root cause and walk me through the resolution in a timely manner in a method that was easy for me to understand. He was absolutely amazing throughout the repair and I was very happy with the work that he did.

While I have no complaint with the electrician who did the work, the final invoice was higher than…read moreI expected (e.g., $2000 to replace an attic fan). The verbal estimate I recall being given was about half of what the final cost turned out to be. That said, the attic was a tight fit, and the new, quality motor cost $300+. So again, the service was good, and the electrician was professional. However I should have obtained a written estimate before work began; lesson learned. I would recommend this company based upon the quality of work performed with the caveat that the work may be expensive.

-- July 2024 Update -- When our indoor unit would not kick…read moreon, I went outside to see that the compressor was cycling. The inside unit had a code displayed clearly. I called Buckners to have them come take a peek, and service the unit (which was ~1.5yr old). They sent a new technician who did not understand the issue. They first thought the unit was low on refrigerant. They then overcharged the unit. They called to the office for a second opinion. They told me that the TXV was sized/not opening. I once again asked about the code on the front. They did not take a look at the code, which the definition is printed clearly on the inside of the furnace panel. They wasted four hours of my time, sent the new guy (with no support), overcharged my system, and recommended a repair which I did not need. I then received an email with a $619 dollar estimate for the labor (as parts were covered under the manufacturer's warranty). But don't worry, there's a cheaper member price! They have an offered "membership" you can pay for monthly to allow you a discounted cost on a repair you didn't even require. I asked why the price was so high, becuase it was a 1-2 hour repair, and they said they always estimate high in the case that it takes too long, we would not pay more. Ultimately that behavior only serves the business. I got a second opinion from a commercial HVAC tech, and he instantly looked at the code, connected a module to read the blower motor status, and recommended a repair. The total time to repair was around one hour. Ultimately, Buckners was a pretty good company early on, but after they were bought things seem much worse: - Scammy practices having a "member" price ... Labor price is inflated to push you toward a monthly subscription - Unexperienced technicians deployed without someone to back them up (this is really Buckner's fault, not the new guy) - Overcharging for simple repairs - Almost caused damage to my condenser compressor due to over pressurization - Wasted my time, and I ultimately was in a state of disrepair longer due to their incompetence The ONLY reason I post these experiences is to warn others who may not be aware of what's happening and have no idea how modern HVAC systems work. Good luck Buckners, I will NEVER call you again for a third chance.

In July, I called Buckners to come out and take a look at a furnace because I thought it smelled…read moreodd. The furnace is old and has a pilot light. The technician briefly shined his light at the furnace, without taking the front cover off, and declared that the furnace was too old to look at. He would not even attempt to diagnose, and instead said I needed a new furnace. Even though he refused to actually look at the furnace and diagnose it, he still charged me the $109 callout fee. I had told their office when I called to make the appointment that the furnace was old. They could've told me at that point that they do not work on old furnaces, but did not. Instead, they charged me over $100 for doing nothing. If your furnace is older, beware that they may do the same to you. Also, as an FYI, I called a different company who came out, took the front off, cleaned it up a bit, tested for CO, told me it was working just fine despite the age, and that the smell was just related to the pilot light and was no big deal.

I have been a customer Besel's since 1990s, Have always been satisfied with their service until…read morelast year. I didn't mind paying a little more for better products/service through the years. I have seen managers come and go over the years. This is a warning that they no longer seem to care about their customer's. I spent over$8000 on a new heating/ac system in approx August 2023 with a 10 year warranty. Unfortunately the compressor broke down during the heatwave last August. I contacted Denis Wacker in charge of the service dept. He informed me that they could not help me. That they could not get another compressor or furnish my tenant with a couple of window ac units to get him by the 100+ heatwave we were having. He was gracious enough to charge me a service call and offer me around $878 to make up for the fact that his company could help me. WOW!! $878 vs $8000 +WHAT THEY ORIGINALY CHARGED ME! In the past they have always installed above average equipment HOWEVER, things have changed under the current leadership! LET MY RECENT EXPERIENCE BE A WARNING IF YOU PLAN TO USE BESELS IN THE FUTURE! By the way I got ahold of another contractor and he got my tenant up and running within a week.

It's important to get routine service on your HVAC, and Besel did a good job of making sure that we…read morewere prepared. The staff was knowledgeable, their service technician worked quickly, and they were courteous all the way through. It's easy to put off routine maintenance, but it is important!

I had to replace my HVAC system and these guys were awesome! From the estimate to the install they…read morewere knowledgeable about HVAC systems and the units they were installing. They were very efficient they installed the A/C unit and furnace in one day. If you need any HVAC work I highly recommend using them.

Avoid Hometown Heroes…read more I have now had two separate experiences with this company where I was quoted an enormous replacement job, only to have the problem resolved for a fraction of the cost. The first was my AC. I was told I needed an entirely new system and was quoted thousands of dollars. Thankfully, I called my dad, who is a contractor. He ended up having to tell their technician what part to replace. They replaced that one part for about $400, and my AC has worked like a dream ever since. It is ridiculous that I had to call my dad so he could tell the HVAC company I was paying what part needed to be replaced. Then I had an issue with my main sewer line. Hometown Heroes told me they would need to excavate and install a new main line and quoted me more than $15,000. I called Anthony Plumbing for a second opinion. They cleared my drain lines, scoped everything, and resolved the issue for about $400. That is a $15,000+ recommendation versus a roughly $400 solution. Everyone I dealt with at Hometown Heroes was very nice, but that honestly makes this more concerning to me. My experience has been that they operate more like salespeople than repair technicians. Both times, I was pushed toward an extremely expensive replacement when a much smaller repair or service solved the actual problem. I would especially caution women, homeowners who aren't familiar with HVAC or plumbing, elderly customers, and anyone who may not have the technical knowledge to challenge a recommendation like this. Please get a second opinion before agreeing to a major repair or replacement. Based on my experiences, I would never give Hometown Heroes my business again. Avoid at all costs.

Called at 4 pm on a Friday with temp outside in the teens and inside house temp down to 59. Heating…read moresystem had stopped working. Mark was here within an hour and worked for 2 hours to trouble shoot and do an interim fix. Mark reviewed options for replacement. Old system is 23 years old. Mark was able to provide a complete HVAC made by Trane installed quickly. Very professional and considerate. Excellent communication. Highly recommend.

I highly recommend Jack Harrison Heating & Air Conditioning. The owner and staff are professional,…read morebut friendly and informative; their prices competitive, no upselling or pressure; our AC installation was promptly scheduled and went very smoothly -- we barely knew the technician was here. An overall terrific experience. We won't hesitate to call Jack Harrison HVAC for any/all future needs and suggest others do as well.