Signed contract 12/2020. Numerous calls, voicemails, emails, text sent. Whenever I got a response…read moreall I got was excuses. Business refused to communicate with my attorney or the BBB. Went in in July2022 and was told they are not going to install a pool for me regardless of contract. RUN do not walk away from this business.

I have been a customer for several years and have had immediate responses from Tanya, who is in…read morecharge of scheduling service and cleanings. Both Kevin and Mike have come out within a few days if not the same day to fix any problems.

Their crew is very knowledgeable and helpful. They also…read moreoffer a full range of installation, service, and product for my pool. This is one stop shop for all I need for my pool.

I can't comment on service because they don't show up, don't return calls, or respond in anyway…read more Our pools previous owners probably used this company for over thirty years and recommended them to us, so something has happened to this business for the worse. They take your credit card information online in case they decide to show up but don't give the curtesy of a response or timeline for service. The summer has passed by without any updates. Our neighbors were also long time customers and ended up replacing their own liner because of the same lack of communication.

I hired Aquaknot pools last year pool closing cost $500 had new salt water system added in spring…read morecost $4500 closed pool fall cost $500. they did not secure corner pool due to anchor sent another crew out and was charged $135 service charge. I tried to reason with company regarding charge not being told up front. Representative called me was rude and unprofessional. I feel scammed for additional charge. I fired Aquaknot company find a company that treats you with respect, dignity and integrity.

We had a great experience with AquaKnot. Their team, along with Caruso Landscaping, our hardscape…read more contractor (which was recommended by AquaKnot) truly brought our vision to fruition. This is the 3rd inground pool installation we've done & by far the best!

In fall paid for new salt cell and heater repair. billed as if work was done. paid in full and…read morewhen I saw the work was not done was told it would be done in the spring. told Jason to drop parts I paid for (over $1,700) and he said he would but never did. will not pick up or return my calls for months. reads my text but will not respond.

From the owner: 25 Years of Experience Offering swimming pool sales and services. Opening and closings, filter…read moresystem installation, general maintenance, vinyl liner replacements, cover installation. We can start from scratch from design to installation any shape or size Inground vinyl lined pool, and also handle complete renovations.

We had a leak that was impossible to locate--a nightmare scenario for any pool owner. We called…read moreJeff, and he showed up the very next day. He and his partner Ben found and fixed the issue in just 30 minutes. They were friendly, professional, and incredibly efficient. Using advanced electronic leak detection equipment and a full dive suit, Ben got right to work and resolved the problem quickly. Highly recommended--couldn't have asked for a better experience or result!

Called Jeff to see if he could come detect a leaky pool filter supply line. He was stuck up north…read moreworking on a pool but took the time to diagnose my problem over the phone. Provided valuable information that allowed me to fix the problem myself without having to dig up my lines or do further testing. I offered to pay him for his time but he said that wasn't necessary. Very thankful for his assistance and willingness to help solve my problem.

Do not shop here!! They do not accept returns, which is not listed on their receipts. Very…read moresuspect customer service and store policies.

From the owner: Swimming Pool Sales, Service & Supplies Swimming Pool…read moreContractors

Justin from Lucky Duck Pools did an outstanding job, and I couldn't be happier with the service. He…read moreshowed up on time, was very courteous, and clearly knew his stuff. It was obvious right away that he takes his work seriously and has a lot of experience. He didn't just do the basics--he made sure everything was in top shape and took the extra time to point out a few things I should keep an eye on. I really appreciated how thorough and detail-oriented he was, as well as how easy he was to talk to. It's refreshing to have someone reliable and professional taking care of my pool. I highly recommend Justin and Lucky Duck Pools if you want quality service you can trust!

I've used this company for both opening and closing my above-ground pool, but after this year's…read moreclosing I discovered a major issue: the water started draining out under the cover until only about six inches remain. My pool has never had a leaking problem until after they serviced it. I reached out to the owner hoping to resolve the situation, but instead of listening to my concerns, he told me to refill the entire pool "to see if it drains again." I explained that I didn't want to waste money refilling thousands of gallons of water just to watch it leak out, and his response was, "it doesn't cost that much. You live in Barrington, not East Providence," implying that I should just be able to afford the cost. It was condescending, rude, and completely unprofessional. I also explained, as a business owner in the trades myself, that I understand callbacks can be frustrating, but we just needed help resolving the problem. Instead of working with us, he told me he would charge a service fee--despite the fact that the issue only began after they closed the pool. The owner took zero accountability and dismissed everything I said. The lack of customer service, respect, and responsibility is extremely disappointing. I would not recommend this company to anyone looking for reliable or professional pool services.